2/5 stephen s. 3 months ago on Google New
Hopefully
these
review
points
can
be
noticed
by
the
hotel
management
to
improve.
I
took
my
family
to
staycation
here,
but
it
not
end
up
well
as
we
imagined.
First,
we
came
on
December
24
at
around
15
o'clock
to
check
in,
and
the
queue
at
the
front
desk
check-in
counter
was
very
long.
After
queuing
for
about
half
an
hour,
we
and
some
of
the
guests
queuing
at
the
front
desk
were
finally
directed
by
the
officer
to
check-in
at
the
Timor
Ballroom.
The
ballroom
was
converted
into
an
impromptu
check-in
counter
due
to
the
large
number
of
guests
that
day.
Unfortunately,
when
we
was
taking
a
queue
number
at
the
Timor
Ballroom,
the
system
was
broken,
many
guests
who
had
been
queuing
for
a
long
time
at
the
Timor
Ballroom
became
angry
with
the
officers.
Some
of
them,
including
us,
finally
comeback
to
the
increasingly
long
check-in
counter
queue
at
the
front
desk,
as
shown
in
the
picture.
It
took
about
3
hours
until
we
finally
arrived
at
the
counter
and
got
the
room.
3
hours!
Can
you
imagine
how
was
the
family
with
elderly
and
babies?
We
stayed
for
2
nights
anyway.
The
management
supposed
to
be
gave
some
compliments
for
this,
maybe
cake,
dinner,
souvenirs,
or
maybe
late
check-out
compliment.
Second,
at
the
breakfast
time.
I've
been
travelled
all
around
the
world
,
this
is
the
first
time
in
my
life,
we
have
to
queuing
again
to
enter
the
breakfast
area
as
shown
in
the
picture.
I
mean,
is
the
management,
which
is
a
five-stars
hotel,
seriously
about
paying
attention
to
their
guests
comfort?
Third,
the
elevator
in
the
Garden
Wing
II
building
was
currently
under
repair.
It's
a
shame
that
the
hotel
put
up
beautiful
Christmas
decorations
that
went
viral
on
social
media,
but
it
wasn't
in
line
with
the
infrastructure.
Fourth,
checking
out
time.
We
thought
everything
would
be
fine
without
any
more
problems.
Instead,
it
turned
out
we
had
to
queue
again
at
the
check-in
counter
just
as
we
checked
in.
A
five-star
hotel
should
be
a
place
to
unwind
and
get
comfort,
but
this
is
very
unreasonable.
Nevertheless,
I
still
admit
that
the
Christmas
decorations
in
this
hotel
are
very
beautiful,
that's
why
they
went
viral
on
social
media.
The
facilities
like
gym,
sauna,
the
playground,
light
market,
and
the
garden
are
also
quite
pretty.
This
is
my
honest
review,
but
I
think
I
would
think
twice
if
I
was
offered
to
comeback
again.