2/5 Joice T. 1 year ago on Google
Check
in
is
at
2pm.
When
we
came
to
check
in
at
3pm,
we
were
informed
that
the
rooms
are
not
ready.
We
only
received
key
to
our
room
after
5pm.
They
mentioned
that
they
are
fully
booked
due
to
partai
nasdem
rakernas
but
we
have
booked
our
room
1
month
in
advance.
If
they
can't
cope
such
a
big
group,
the
hotel
should
have
employed
more
staff
or
stop
taking
in
other
guests.
We
were
not
compensated
for
the
2
hours
being
stranded
in
the
hotel
lobby.
The
breakfast
food
is
mediocre.
The
free
coffee
is
sour
and
disgusting.
The
capucino
is
nice
but
not
included
in
the
free
breakfast.
Room
is
renovated
but
our
hotel
room
has
noisy
Aircon.
The
Aircon
can't
be
adjusted
so
it
was
very
cold.
The
only
way
to
turn
it
down
is
by
turning
it
off.
The
operator
doesn't
know
how
to
turn
off
the
bedside
lamp
and
advised
my
sister
to
remove
the
bulb
from
the
lamp
stand.
Only
1
room
key
is
provided
even
when
we
pay
for
2
people.
Bed
is
comfortable.
From
certain
room,
my
sister
could
hear
the
loud
sound
from
the
mosque
4
bottles
of
water
is
provided
for
each
room.
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