1/5 Christofer E. 1 year ago on Google
Had
a
very
very
unpleasant
stay
at
this
hotel.
Staying
only
for
one
night.
Overall
the
room
was
okay,
I
booked
the
newly
renovated
room
(Artsy).
And
the
room
itself
met
my
expectation,
even
though
there
are
some
details
that
still
needs
to
be
taken
care
of.
For
example,
they're
still
using
old
towels
from
the
previously
operated
by
Crowne
Plaza.
The
AC
digital
controller
also
still
using
Crowne
Plaza
logo,
clearly
they
haven't
updated
it
yet.
Also
the
small
details
around
the
hotel
area
still
outdated
(still
using
Crowne
Plaza
signages
board),
they
also
did
not
provide
in-house
laundry
service
(I
was
being
told
upon
my
arrival,
that
they
need
to
deliver
the
laundry
to
external
laundry
service
outside
the
hotel
in
the
morning
and
then
they
will
return
it
to
the
guest
in
the
evening
around
6PM).
5-star
service,
huh?
The
worst
part:
In
the
morning,
I
was
asking
(through
operator
call)
if
I'd
be
able
to
check-out
later
that
afternoon
(around
1PM),
and
been
told
I
could
only
leave
the
hotel
by
12PM
as
per
in-house
rules.
I
had
no
problem
obeying
the
rules,
but
the
operator
who
was
answering
my
call
was
very
very
rude.
No
manner
at
all
while
responding
to
guest'
inquiry.
While
I
was
preparing
for
my
check-out,
I
got
a
call
from
the
operator
(He)
about
10
minutes
after
my
first
call,
telling
me
that
I
need
to
leave
my
room
12PM
sharp,
no
later
than
that.
But
the
way
he
speaks
to
me
is
very
unacceptable,
very
rude,
as
if
I
won't
obey
the
rule
and
I
was
some
random
people
staying
in
the
hotel
for
free.
I
paid
over
a
million
rupiah
only
to
be
treated
this
way!
Unfortunately,
I
didn't
ask
the
name
of
the
operator.
Whoever
that
was,
is
this
how
you
treat
your
guest?
Is
this
how
the
so
called
"5-star
hotel"
receptionist
and
operator
behave
towards
their
guests?
This
hotel
only
deserves
to
be
called
3-star
hotel
rather
than
5-star.
I've
been
staying
in
multiple
Artotel
properties,
and
this
is
obviously
the
worst
hotel
that
I've
ever
stayed
in.
Definitely
would
not
recommend
it
at
all.
And
definitely
would
not
return,
period.
The
hotel
management
needs
to
learn
from
other
giant
hotel-chain
like
Marriott
Group
or
Accor
Group
on
serving
and
treating
their
guest.
Please
save
your
money
and
find
a
real
"5-star
hotel"
elsewhere.
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