This review is a little late, but it is important that I share my recent experience so that others can make an informed decision regarding their booking. During my stay at the Grand Sahid Jaya Jakarta City Center hotel, I was disappointed with the overall experience. The hotel's aged and deteriorating condition was evident throughout, highlighting the urgent need for a complete makeover. One of the most noticeable issues was the state of the room furniture, which displayed serious signs of age and decay. This not only affected the room's aesthetics but also compromised comfort and functionality. Additionally, moldy ceilings in the corridors and a persistent damp smell throughout the hotel created an unpleasant and unhealthy environment. Furthermore, the lack of proper soundproofing in the hotel's windows proved to be a major drawback. The constant noise from the traffic outside, especially during the night, made it difficult to have a peaceful and restful stay. This issue significantly impacted the overall quality of sleep and relaxation that guests expect from a hotel. Another area of concern was the dishonesty of the check-in staff. Despite specifically requesting a room away from the main road to avoid noise, I was assured that my request would be honored. However, upon entering the room, it was evident that the sound of traffic could still be heard, indicating a failure to deliver on the promise made during check-in. In addition, the lack of English proficiency among the front desk staff was frustrating, especially considering the hotel's promotion as an international establishment. Clear communication is vital in ensuring a smooth and pleasant guest experience, and the language barrier caused unnecessary confusion and inconvenience. Despite these disappointments, I would be willing to consider returning to the Grand Sahid Jaya Jakarta City Center hotel if the necessary improvements are made. I hope that the management takes these concerns seriously and initiates a comprehensive renovation of the hotel, addressing issues with the furniture, moldy ceilings, dampness, soundproofing, and providing better training for the staff, particularly in English communication. Such efforts would greatly enhance the overall guest experience. In conclusion, based on my recent stay, the Grand Sahid Jaya Jakarta City Center hotel fell short of expectations due to its aging infrastructure, lack of maintenance, and unsatisfactory customer service. However, with significant improvements and a commitment to providing a higher standard of accommodation and service, the hotel has the potential to regain its appeal and become a more desirable choice for travelers. I typically make my choices carefully to avoid giving properties unfavorable ratings. Unfortunately, I have to rate this property's service a 2/5.

Was held a big event here for 3 days. We booked almost all rooms in this hotel. What we got : 1. Un-responsive staff (some of their staffs even dare to ask for our food and stuffs for our event. 2. In-consistency from the management, for ex : - They said the ballroom could afford for 80 round table, in fact it was only can afford 65 round table so we have to change our seating arrangment 1 month before event - They got us early check in for the first time, but right after the first meeting they said they cant afford early check in - They ask us to loading out immediately after event to set up ballrom for our breakfast, but turns out the accept other event to set up in the ballroom. We just found it out the day after the event. 3. AC in the lobby and some meeting room was off until the day our guests arrived 4. No sincere apologize for all the trouble It was so not worth for 5 stars hotel Definetly will not come back.

The accommodations are generously sized and well-maintained. Reserving a room includes a complimentary breakfast, and the cuisine is delightful. The staff is friendly and eager to assist with any inquiries. It's an ideal destination for family vacations, offering amenities such as a swimming pool, lounge, mini boutiques, spa, and more. Multiple elevators and staircases provide convenient access. I would gladly choose to stay here again anytime.

Got bedbugs. Mould and more mould. Simply awfull

I thought because this is the 5-star hotel and located in center of the city, it will be really nice. But there were many disappointed stuff. - We had an event that should begin at 8am but when we get there, it turns out there was another event held in that ballroom. The sales said we should wait until that event end (almost 9.30am), he came late and not even say sorry. What ashamed. - Unresponsive staff, and I think they were under staff. When there was an event, they should put stand-by staff. - The hotel layouting mad me confuse. - The rooms aisle was very creepy. It's low light and I had room very far near the emergency exit, also they put one chair in front of my room. Why? It just add extra horror - The building needed repaire

I recently had the pleasure of staying at Grand Sahid Jaya, and I must say, it exceeded all my expectations. The hotel's strategic location is complemented by its impeccably clean rooms, making it a top choice for both business and leisure travelers. What truly sets this establishment apart, however, is its dedicated and professional staff. Right from the moment I drove in, the security personnel ensured a hassle-free parking experience. The front office team was not only friendly but also exceptionally informative, ensuring a smooth check-in process and providing valuable insights about the amenities and the surrounding area. A special shoutout to Mr. Eza from housekeeping. His meticulous attention to detail in cleaning the rooms is commendable. It's evident that he takes great pride in his work, ensuring that guests have a comfortable and pristine environment during their stay. In conclusion, Grand Sahid Jaya is a testament to hospitality done right. From top-notch facilities to an outstanding crew, this hotel truly offers a memorable stay. Highly recommended!

I expected more from a 5-star hotel. You get one key card in white envelope with the room number hand written on the front. The hotel itself is a bit old, which is fine as long it is maintained properly. This was not the case here, the light controls and the temperature control did not work. I tried calling service from my room and waited for 10 minutes for nothing. Went to the front desk where the staff didn't seem to care. "It should be working" & "just remove the keycard during sleep to turn lights out". Luckily found a staff on my floor and asked for help, he called the Engineering team which came with hair net, face mask and shield. They checked and suggested moving rooms. Received a call later that apparently the hotel is fully booked and thus switching was not possible and that's it. Later the engineering team came back and managed to fix the issue. Props to the engineering team. At night I found out that the shower is also problematic, dirty brown water came out for a a few minutes. The water switch also did not work properly, the shower drizzled as most water was wasted into the drain via the faucet for the tub. Was already late and did not want to waste more of my time with another front desk encounter. Not recommended at all.

Unsure how or why this place has an average rating of 4.4 stars. The rooms in this establishment don't look as though they've had a lick of refurbishment since the 70s when the hotel was prior renovated. The bathrooms are mouldy and disgusting the internal doors are falling apart, the air conditioning is very weak and so noisy that a pleasant night sleep is difficult. The beds are rock hard, the pillows are stained and the linen, whilst clean have little tears in them indicating age/prior damage and not being replaced. In short, although the price is decent, I have seen better roadside motels than this alleged "Grand Hotel". Perhaps it was all the rage in the 70's but it certainly isn't now.

Rather old building, it is. Interiors are still okay, the parking lots were giving rather narrowed impression. Been there for a Gathering event, not bad, but I hope the services there can improve better.

Nice place for wedding either for meeting/ceminar event. Difabel friendly, having smoking area and the most important, very strategic place. Satisfying 😁👍

The rooms are spacious and clean. Booking to stay in comes with breakfast. The food is tasty. The staff are kind, and ready to help with anything you might want to know or learn. The whole hotel smells refreshing and very welcoming. A good place to bring the family for vacations. Swimming pool, a lounge, mini boutiques, spa and many more. Many elevators and stairways to use. I would love to star here again anytime.

Dear Ms. Venny Artha, Thank you for reaching out and acknowledging my recent visit. I appreciate your interest in my feedback and your dedication to continuously improving your establishment. While I enjoyed several aspects of my experience, there were a few areas where I believe there could be some room for improvement, which led to my 4-star rating. While the overall taste was good, i think that they still need improvement to reach 5 stars. I noticed some minor issues with cleanliness. While it wasn't major, it could benefit from some extra attention. The staff was generally friendly and helpful, however, there were a few instances where some situations where attitudes could be improved, for example, a faster response times. During my visit, I am hoping that services could be faster, for example paying the bill. Please understand that my intention is not to be critical, but rather to offer constructive feedback that might help you enhance the experience for future guests like myself. I genuinely believe your establishment has the potential to be excellent, and I would be happy to return if I saw these areas addressed. Thank you again for your time and consideration. Sincerely, ET Hadi Saputra

old hotel with spacious room. even tho it's old, the amenities are clean like the towel and linens. I really love the masjid cause it's big and inside the sahid area since it's the hotel's masjid. they also have their own food court and minimarts. the breakfast was top notch with lots of options and I'm surprised they have the chocolate fountain. also I like how the mrt station is just 1 minutes from the hotel. really good for staycation with family and kids.

I've no experience staying @ this hotel..but I think it's very nice hotel..

Room is nice and spacious. Large window for great viewing. TV channels are plentiful and there are Netflix service which is great. The bathroom has dim lights, and non detachable shower, and the unusual faucet makes it a little bit awkward to use. Still the services are kind and nice so it was still enjoyable to stay in. I even got a pretty pouch as a gift!

This is my second time staying at this hotel. My room was not very satisfactory, but they immediately changed it to a decent room upon my request. Also, I feel that the staff at this hotel are very kind. When I was looking for a gym, the concierge, Mr. Yanto, kindly escorted me there.

Putting aside the room aesthetics where the furnitures are old and decaying, service is just pathetic!! If you need a bottle of water, you must be ready to go down to the reception to ask for it because answering the phone calls is a mercy by the operator/receptionist. They will pick your call and press some number and divert the call or may be they pick up and put down the receiver. Unfortunately, I am currently staying in the hotel for a few more days with this kind of service which has been repeated !!

It was an amazing 4D3N stay! Worth what it's paid for. The room is pretty big and spacious and has all the essentials. The staff are really reliable and friendly. Hotel is a stone throw away from the Setiabudi Astra MRT, and 2 stops away from the Bundaran Hi (which is like the main shopping area) and there is a really cool hipster cafe spot just opposite the hotel. Very central and nearby to most of the shopping centres. Would be good if the TV is a smart TV though but there's YouTube and cable so that's good enough 😊 Would definitely recommend it.

Excellent service throughout the hotel, lovely atmosphere. Clean and comfortable rooms with great views. We are very happy and will stay at this hotel again, for sure. And thanks to sahrul for helping breakfast in the wrap

Stay for 3D2N. The suite room is quite big and clean, smell good, facilities complete but its ages thigs. Food are not that much for choices. The meeting rooms are many, and the videotron screen are big enough.

Recently stayed at this hotel and had an excellent experience. The service was top-notch, and the staff, especially Siti, were incredibly friendly and helpful. I highly recommend this hotel for a comfortable stay with exceptional service. Thanks to Siti and the entire staff for a great stay!

The room is very clean, the Hotel Location is very close to MRT Station and Transjakarta Bus Station. On Sunday, just in front of the hotel we can enjoy Car Free Day.

Very convenient! Middle of Jkarta city where most of them are office. Near to MRT and 3 station away from GBK. Got food corner CHILLAX at front but not up to many choice. Breakfast is great! Staff friendly

Nice hotel but it wasn't nice for parking. It was difficult to find free parking space and when my husband decided to drop me in lobby hotel, we have to pay parking fee. Just go around the hotel building then we have to pay. It small money but it wasn't good service.

Grand Sahid Jaya Heritage should be the name, it's a such nice hotel with friendly staff

Excellent location and service! I reserved one night here for my solo trip to Jakarta in 2022 and it was a good experience. The location is close to Jakarta's best places like Senopaty, Grand Indonesia, and MRT Stations. Also the room is clean and tidy and the hotel staffs are very friendly.

It has been my 2nd time here, I enjoyed a lot. As some one who always packed left over food, I would appreciate all the staffs who have supported me. Thank you so much. Oh yeah, The food all delicious also.

The keyroom system is down. I can not enter my room. Have to wait for the staff to open my room. Standing in my wet swimsuit in front of my room for >40 mins, waiting for a staff member to open my room after 4 times calling the receptionist. Poor service! The pool was so so and small but deep 1.5-3m. My colleagues room has no lighting working and is an old room. The menu is disappointing, not much option for vegetables. Feel sorry for the vegetarian :( The location is strategic but has consequences like the traffic is terrible. Should have had better deal with the price and stars. I'm still standing waiting for someone to open my room with the master key 🤪 Just entered my room. The staff was not friendly at all. My key is still not working. No sorry from them. What a grand service 👏🏻 Expecting a good shower, but it turns out that the top shower water flow is not strong and not so warm. Good thing is they have city bikes for free use.

Hard to get contact with room service, laundry service & front desk. Clean room though. All staff covod 19 protocols good. Cleaning service when coming by did not do much. Not very impressed overall.

I love this place, at central of Jakarta and next to Davinci Apartment. I came to this hotel for 1 night staycation while new year eve. We got chocolate as complementary. Thank you for your hospitality and warm welcome

This hotel is so nice! The location is great and the room was spacious, clean, and very comfortable. The staff was so friendly and helpful, especially Tiwi at the front desk! She helped me more times than I can count, from booking a spa session to finding locals shops of interested. Highly recommend!

The hotel is well maintained, even it already old, since 1974. Now, they are gradually renew their rooms. It is a business hotels with lots of meeting rooms. Located at central Jakarta make easier to reach every part of Jakarta. It is a cozy and feel like home hotel.

After so many years, i came back..(last stay was1998!).. still got a classic ambience, especially in the room.. (i smile when i saw the small fridge in our room, it was more than 20 years ago? It still hangin' there!) Stay for 2 nights and it was totally full cause almost the rooms were occupied by the group meetings. 2 nights stay, the room cleaned by Ferdi (room attendant), he was a nice young boy, very helpful, room always clean and smells good ...and especially he is the one who took my laundry and give it to the laundry room, when i can't contact the laundry dept due to the busy time. ...and we were served in a profesional way in the lounge by Eky (bartender+service guy). Nice, polite and helpful too... Breakfast is good, and nice thing was served separately between group and us, so..it's not so crowded like other hotels do. Room service also quick, and food is tasty..thanks Chef! Classic Lobby, spacious... telephone operator, Reception and front staff is kind too... Security? Amazing, quick respond, kind and helpful too... ..but the gym was not able to use due to the renovation..swimming pool was fine and classic, but deep enough. You can rent a bike to go around. So,... over all, i am happy to stay there, and will be back also give recomend to our colleagues...

Still managed to achieve Sahid standard, even though pandemic hit them really hard. Not quite my taste, but i checked-in around 00.00 and had a great sleep. Breakfast already available in front of my door. And they give me view to my office. Overall, good stay for 10 hours. Hope they can rise up again after pandemic. Keep it up, Grand Sahid!

It's at a fantastic location. Lobby / reception area is too good. However the rooms are not super. I had a Deluxe room with King sized bed. In Bathroom, water will come from shower even though you use normal pipe. Some of the room (where one of my friends stayed had issues with this issue of water coming from the shower also) House keeping boys are super good and courteous. They ensure that the laundry is taken on time / from the room even if we are not there and return it the same day. Though you have a lot of food, the spread is not that great. WiFi is ver poor and disconnects frequently. If at all you are in an official trip and wants to work, you might struggle. For Vegetarian people this is an issue. Fortunately I had a ched Ekky / Dany (i guess..) who were kind enough to prepare some custom food for me during my stay.

Location - very good & central Breakfast - very good & lots of variety over the 6 days i stayed Room - very old furniture / walls are moldy / toilet smells / kulkas (refrigerator) very noisy. This Hotel not worth the 5 stars rating in my opinion. Needs a revamp so badly.

Lost my laptop here. Went to Grand Sahid Jaya to document a wedding reception on Saturday, 24 September 2022. I left my bag along (with my laptop inside the bag) among all the other wedding vendors’ stuff in the crew room (Puri Putri) during the reception. When I came back to the crew room after the reception, my laptop was gone from inside my bag. My bag was still there, other crews’ bags with their laptops inside were also still there. Only my laptop was gone. I asked the security, but there was no CCTV neither in the room nor in the hallways. For a 5-star hotel, the security isn’t that tight. Reported this to the receptionist and was asked to fill in a lost/stolen item form, but that’s it. Anyway, my laptop is still lost. If anyone happens to find an unidentified 13” inch Macbook, please kindly contact me on Instagram @georgejkristian. 🙏🏻

Good. The Old 5* hotel but still with nice ambience, strategic location, at central Jakarta. Best service

Best view. Best food. Only the water heater didnt work well. Very quite and with lots of spooky area. I didnt agree with the 5 star hotel

Strategic location. I Just come for wedding invitation, so far Indonesian food is yummy. For parkings area, need to improve, no security standby in basement to give direction to empty parking lot so need to around and around to find it.

good place, some area is dark maybe due to save energy and budget

Kinda mixed ... I love the service and location .. but we get an unrennovated room (i know some other rooms are already renovated or currently being renovated). The kids play ground and andrawina restaurant is being renovated too. The pool opens from 6am to 6pm.

This is one of several oldies hotel in Jakarta. Consist of ball room for wedding party, meeting room, business center, and swimming pool as well. Their parking lot is huge and can keep hundreds of guest cars

The place looks like is about to crumble. Maybe it was a prestige hotel back in the days but, it couldn't refresh its antique touch

Big hotel with old facilities for room and meeting room. Breakfast like budget hotel and lunch many varian but plain tastes. They have to do alot of things to make renovation.

The room was very clean and cozy. However, front desk was not friendly, like I couldn't pay the room. There's no service book/leaflet at all. The room window is not soundproof at all, you can enjoy bikes illegally racing until 2 AM, even on 10th floor.

The location is great because is in the center of business places in Jakarta but the room and the interior it's quiet old and the bed is not comfortable. But overall it's the best place when you are go to Jakarta on business trips.

Just had a really wonderful wedding here with good service from Grand Sahid Team ❤️ love the ambience and their extraordinary food. Such a good place to held an event 🤗

Nice old hotel, but need some renovation, overall is still good, ballroom also in good condition

I used the hotel for 5 days quarantine. The room is very old and the light in my bathroom is broken, so I have to call the roomservice to change it at first. The meal is very bad serving a sticky rice and sometimes with a rotten food. The price of the meal maybe about 20~30,000 rupiahs.

I was skeptical when I booked the hotel when I saw the reviews but after I experienced it, it’s not disappointed at all. The price is unbeatable and the service is great. The room is clean and the bed is pretty comfortable. The breakfast is pretty good too. The location is great! It’s close to major great restaurants, malls and offices. I overall loved to stay here and I definitely come back.

The room is old. I found a few cockroaches. The breakfast buffet is very simple. Not many seat, so I have to eat while standing. They run out of glass and plates. Me and 9 other people once stuck in an elevator, not able to get out, its a bit traumatic.

my friend and i came for iftar, we were late and just arrived at 7 pm. we had a reservation but it turned out that our name was not in the restaurant and it turned out that we were allocated to another restaurant without being explained at the outset about table placement and location. Customer Service is not clear and there is no waiter/waitress in the restaurant. I thought since it is a 5 star hotel and located in the city center it would be great. But there are many things that are disappointing.

Quite old 5 stars hotel building. Located in the main business road, with near walking distance to Busway and MRT stasiun. It has several ballrooms. Still survive through the pandemic despite its old building.

Great Restaurant Bengawan Solo, cleanliness, ambiance, breakfast selection was amazing as they have wide selection like local, Asian and western. Swimming pool was stellar clean. Great service, overall amazing experience and above expectation. will promote friends and family to stay at Grand Sahid Jakarta. Would also like to thanks Rini, Fauzan, Richart for his great hospitality service.