The room was very spacious and nice, the bathroom was also impeccably clean and stylishly designed. The amenities provided added an extra touch of luxury! One unexpected joy during my stay was the opportunity to interact with the security dogs on the premises. I would like to express my gratitude to the security team for allowing me to play with these kids! The security dogs were not only well-trained but also friendly and approachable. While the room and amenities left a lasting positive impression, I must admit that I don't recall much about the food during my stay.

It is a very terrible stay at a hotel that claim to be a 5 stars. We stayed using a voucher that we bought from someone with high price so we have high expectation. But what we got was the worst service ever! During check-in I saw that guests who were checking in on my right and left were given a welcome drink but I didn't, I thought maybe they booked for a suite room so they got extra service. I asked for a room with two beds but reception said very impolite that it was an additional charge. I was very surprised by the way the reception treated me as a guest. We arrived at 11am before check-in time and we understand if the room has not ready yet. The reception told us that our room would be on priority list. So we came back at 14.30, guess what?! Our room has not ready yet and the best thing is the reception told us we are on number 4 in waiting list. Oh well, what kind of priority that supposed to be mean. We have to wait another 30 minutes in the lobby then at exact 15.00 the reception gave me the key. We went to the room, the kids are excited although they are tired of waiting. Entered the room expecting there is a welcome card, fruits or other amenity, nothing to be found. Walked around the room to see the condition and we received a surprise to find long hair in the bath-tub (I guess this is my welcome amenity from a Ritz-Carlton hotel). I ran out of energy to take photos and report it so I cleaned the hair myself. In the afternoon when we visited the children's pool, the swimming pool was very awful and unsafe for children. Very dirty with lots of leaves in the pool and mossy walls. Maybe because this hotel is more for business guests, so the facilities for children are ignored. Thank you for the very disappointing experience given to us.

Ritz-Carlton Mega Kuningan has been my most favorite hotel for staycation as it has spacious rooms, big gym & pool and super delicious buffet. Right now doing repatriation quarantine here, the 1st time ever for staying here for such purpose as we just arrived from abroad. The health protocols are excellent. Staffs are very professional and friendly as usual. Internet has high speed, very convenient to work from hotel. Thank you for the surprise birthday cake for my wife 👍😊

The kind of care they deliver to me, taking notice of small detail and excellent customer service are all the reasons you need to be here. The team is really dedicated and are super friendly also. The rooms however might be a little older side but its very well maintained. Definitely will come back here again if i get the chance to. My only gripe (and of no fault of the hotel's) is the traffic here is especially bad during morning and evening peak period. Do avoid travelling in/out by a car during this time.

Excellent, I'm travelling quiet often and stayed in many hotels. Not the type of easy to get impressed of the hotels. Frankly speaking a bit under estimate at the beginning as we are expected to stay in the other one location but even in my tight schedule in that 3 nights stay and not able to explore the hotel outdoor activities but it was very enjoyable. For sure will be back to explore more. Highly appreciate for the complimentary juice for my lil girl when we order lunch from room service. Hope to see you again soon

Now this place is very very nice indeed. A large hotel in a very central area located close to many embassies, this place has a lot of class. Rooms are large and the entire hotel is immaculately clean. There are one or two small maintenance issues (where doesn’t) but nothing that would detract from a quite luxurious stay in a fine hotel. The jewel in this hotels crown has to be its staff. From arrival to departure, every single member of staff acted as if it was their personal responsibility to make everything as easy and as good as possible for us on our short stay. Breakfast was superb with huge choices available laid out in a high class fashion in a beautiful restaurant. Would we come back? Absolutely yes. In a heartbeat. Highly recommended.

Very disappointed but stuck here for a 10-day quarantine. I’ll start with the worst incident. Day 2, got a phone call to our hotel room, something about Gojek. Maybe a package from my mom? The guy confirmed our names, then wanted to confirm that I worked for Gojek. I do… OK, maybe someone from HR needed to verify I had arrived safely from international travel. The guy then introduced himself as someone from Ritz’ Sales & Marketing team. He wanted to know if Gojek booked this stay for me, and if Gojek usually arranges travel packages for their employees, and could he perhaps request an introduction to someone at Gojek so they could partner with us as a travel vendor. DID I JUST GET COLD-CALLED AS A GUEST AT A HOTEL?! More shockingly, someone at Ritz had taken the trouble to figure out I work for Gojek – the room was actually booked under my husband’s name (not employed by Gojek). My privacy felt really violated. The next day, someone called to check on our stay so far, and my husband mentioned this incident. They seemed surprised, but we never received a proper apology or attempt to rectify the situation. The rest of these are not a big deal, but I expected so much more out of a 5-star hotel. I honestly wouldn’t even think about complaining if I were staying at a 3 or even 4-star hotel. But all of these small misses make you wonder what other details they might have forgotten (e.g. hygiene). We’ve called a few times to resolve issues, but we gave up because they were happening so frequently, and we didn’t want to call and make a fuss every day. Health protocols not followed consistently. Staff usually stood outside our door until they could hand us our meals. Once or twice they even offered to bring them into the room. We finally called to remind them we prefer contactless deliveries. Still inconsistent — sometimes contactless, sometimes not, a couple of times they didn’t ring or knock and when we finally peeked out the door… there was our meal, getting cold. Rooms not well maintained. Peeling wallpaper, poorly touched up shelves, misaligned cabinet doors that won’t close (or open) unless you use a lot of force, scratched up surfaces. A bathroom lightbulb did not turn on, noticed a lightbulb on one of shelves, looks like a maintenance task that they forgot to finish. Questionable cleaning. Couple of sticky spots on a chair, dusty corners. Questionable air filtration. I’ll catch whiffs of mildewy, musty smells. Usually in the evening, usually near the air vents in the ceiling near the door. They forget coffees (included with breakfast). We’ve had to call for them at least 4x (out of 9 breakfasts). Utensils were missing from a couple of our meal deliveries. We called for them, never delivered so we just ate with our hands. Meals started showing up late, my husband called to inquire. A letter showed up under our door explaining the 45-min meal delivery window “due to massive number of repatriation guests”. Understandable, but wish we could’ve gotten the memo in advance, or did they only send this letter after we complained? We planned our work schedule to account for the 45-min, but a few times our meal was 1 hour 15 min late. We love bread but hate food waste. 2x2 pieces of bread/pastry x3 meals = too much, so we requested half portions. We would still get full portions, half portions sometimes, and the last few days no bread at all (we’d call for some if we were really hungry). We gave up trying to correct this. ⭐️ To be fair: Check-in experience was smooth, friendly Director of F&B took our orders at check-in and had our quarantine package lunch delivered despite it being a little after the lunch window. Their pillows were excellent. The suite is very spacious. I am in Zoom calls all day, my husband works U.S. hours in the evening, and we had plenty of privacy for our individual activities. Enough room to set up a yoga/workout space without having to move it around every day. GoSend is allowed, even if GoFood is not. I was able to send and receive important packages (hotel staff will pick up/deliver to the room).

Stayed for two nights. Rooms were very clean & tidy. Service was impeccable. Staffs were very helpful and polite. We once ordered for an in-room breakfast early in the morning and they served it right on time. The food itself was very tasty. On the breakfast buffet, there are plenty of options to choose from, and pretty much everything were very good. Even though, yeah, the price per night is expensive, but for a one-off occasion, it is very worth it.

First time in the property and it didn't disappoint! Great room, and service all around. :) Special mention to Dion from the front desk, Yopi from the restaurant, Angel and Irwan from the lounge for making my stay enjoyable!

One of luxurious hotel around Jakarta. Strategic location quite close to alot places and malls (by vehicle ofc) The room is not really changes until now (classic looks) and super spacious compared to hotel room nowadays. They have pretty much everything you need iron machine, hair dryer, even weight scale and complete facilities like gym, pool, etc. The staff are friendly and helpful. They prepared a takeaway meal since we checked out quite early in the morning. A great experience while staying at Jakarta, for a price.

My two-day stay here for work was an absolute delight. The food and snacks tantalized my taste buds, providing a pampering experience. The room was incredibly spacious, with floor-to-ceiling windows offering stunning views of the cityscape, including other skyscrapers—a highlight even from the bathtub! The working area was cozy and conducive to productivity. The classic wooden furniture added a touch of elegance to the overall ambiance, making it a truly memorable stay.

Key highlights: convenient location in the central business district and spacious room with walk in closet and sofa. The hotel is old but has been well maintained. The room is fully carpeted. Buffet line at breakfast has a wide variety of food options.

I stayed here for more than a week during my work at Jakarta. Really nice place and staff are very helpful. It's at the center of the city that's an added advantage. But mind the traffic around at peak times, it's the worst.

We stayed in the pool villa and it was perfect from start to end especially thanks to Asia restaurant team especially to ruta who makes our breakfast perfect. My last thanks goes to reception team especially to kelvin!! So nice people we had the best hotel stay of our lives ritz Carlton team Jakarta is amazing thanks to everyone!!

Legacy brand for a reason! The rooms were older but surprisingly very functional - probably a factor of better quality furniture that lasts longer. While everything was excellent - the club lounge, facilities, spa - it’s the service for me! Big shoutout to Dionisius who was the epitome of hospitality and service! Even the security guards at the car security posts were so nice. Guess I found my go-to hotel in the city :-)

So far the worst ritz Carlton location we have stayed at. disgusting is an understatement for the room we got. Moldy bathroom shower, old nasty carpets, outdated room. Single handedly ruined the brand for us :))

I was here at the end of November and the hotel had already turned into a New Year’s fairy tale, and the Christmas tree in the lobby made me remember Home Alone 2. The hotel is of course at the highest level, the kitchen, rooms, staff are all super! But this is already obvious and understandable to everyone who comes here, so I will note and share how beautifully the hotel was decorated for Christmas.

We stayed for five nights in June and had a fantastic time. Friendly staff provided excellent service throughout the hotel and a massive room with comfortable beds. Special call out to Ms Anita at the kids club, that went above and beyond entertaining our two kids. Thank you Ritz Carlton Mega Kuningan.

Still the noteworthy hotel in center of jakarta businesses district. Well mannered staffs, they still managed to chase the technology trend as a business hotel. Numerous variation of food and taste great too. The dessert bar is excellent . The room it self deteriorating. They need to pay attention to te details, but still, it clean and tidy. The amenities is well prepared, well, until then...

I stayed for one night in one of the best hotel in Jakarta by invitation. I had visited this hotel several times before but only for dining in. The grandieur feeling had been experienced since I entered the lobby. When I went up to the room, it was not only luxurious but also spacious. All amenities worked well, including the internet connection. I stayed in this hotel because we managed a workshop. We used one of the ballrooms, which was spacious with a high ceiling. One problem with it was the locations of the restroom; it was only one and was rather far away, especially from Ballroom 5. The foods and drinks provided during the workshop were plentiful and the taste was only okay. The similar things were true for foods and drinks in breakfast. The services were courteous throughout my stay.

I arrived at the wrong Ritz Carlton and the front desk helped me out and transferred me to this beautiful hotel. At breakfast I met Ratu, she has only been with Marriott for 3 months but her customer service is beyond 20 years of experience. She recommended tourist attractions, and offered me if I needed some fruit or a cup of coffee to go.

Beautiful hotel with amazing staff that really go above and beyond for guests. Velma at the front desk was a delight. Kevin and Russell in the lounge were always fun to chat with and did their utmost to take care of me. Their service was exceptional. Hannah also really went out of her way to ensure I had a comfortable and memorable stay. The spa staff were all wonderful as well and provided excellent service. I can't wait to return for another visit.

Thank you so so so much to Mia, June Rahman and the rest of the staff for making our honeymoon so enjoyable. They truly went above and beyond for us, even going so far as to get us a very thoughtful and personalised wedding gift upon our departure. Mia and the guest care team thoughtfully crafted a beautiful art of me and my wife from my WhatsApp profile photo. It was so incredibly heart-warming we couldn't even express ourselves coherently when we received the gift. The rooms were excellent, the cleanliness excellent, the food extraordinary. Will definitely return when we next visit Jakarta :) Thank you so so much again All the best Paris and Bonny

Wonderful Returning Staycation Me & my husband had the most wonderful experienced staying at the Ritz Carlton Jakarta Mega Kuningan. We came here from Melbourne to visit our family in Jakarta for 8 nights. The hospitality exceed my expectations. All the staff were very kind and polite. The food was great, the location is central, walking distance to everything you need. The room was stunning and well maintained, just as we remembered from previous stays. We organized a lunch with a group of family and friends and as well as a birthday dinner party in Asia Restaurant. The service from Asia restaurant was also incredible !!! To all the staff thank you for a memorable stay, especially Royana, Syaifullah, Pak Heru, Mba Santi,Pak Rivani, Celine, Erlian, Pak Agus, Pak Yoppy, Pak Asep (Chef), Pak Jaya (Lobo Restaurant). Thank you so much Ritz Carlton Mega Kuningan, we will definetely come back !

There was a really nice atmosphere and the people were very nice. We were constantly helped at the restaurant and got a lot of extra free stuff. The main hall is really big and luxurious and the room was big. Definitely recommend! :)

I was here doing my quarantine period post traveling. I have to say, they took care of you really well. The food was amazing and delivered on time. Room facilities are quite old but it was comfortable enough for me.

Staffs are helpful and courteous, even as we have a very late check-in. The room are spacious, the bathtub is excellent. The view also quite nice. Didn't get to try the pool, coz we have an event in the afternoon. We've got the ballroom near the VIP main entrance, but that make us go round quite far to get to the toilet.

Bad experience during my stay. Rude customer service during booking, unhelpful manager and staff, manual system which resulted in an issue. They did not strictly enforce their customers with health protocol. As we walked in the lobby and the elevator, we encountered many of those who did not wear mask. Will not be coming back here with such price.

Stayed at Ritz Mega Kuningan for the 5 days mandatory quarantine. I chose this hotel because I came with a small baby so I need a bigger space, and Ritz offers the biggest room for quarantine hotels in Jakarta (63m2). The hotel staffs were nice and accommodating. Very comfortable and smooth transfer with Silver Bird Alphard from the airport. Check-in procedure was done separately from the main lobby. Room was clean. I felt disappointed after I arrived in my room and noticed that they forgot to set up the baby crib and baby chair that I have requested weeks ago. Also, I initially requested a baby meal but my baby didn’t want to eat so I asked the front desk to stop serving it. However, the next day they still delivered baby meals together with my meals. Maybe there’s a miscommunication with the kitchen. It’s just such a waste… :( Overall, I had a pleasant experience staying here. But honestly, I expected a bit more from a 5 star.

Positives: super friendly staff, fast response for requests, nice swimming pool, good variety of breakfast menu Negatives: the shower room used at the pool was smelling so bad.

Overall I was very happy with the experience at this hotel. There's no question it is what you would expect from a 5-star hotel in SE Asia. The food is excellent (at least at breakfast and dinner) and it's easily walkable to shopping, although a little farther from the major tourist areas. The gym is extensive and they have an outdoor "jogging track." However, I do not recommend jogging on it because it's fairly narrow with sharp turns and slippery when wet. It's a nice walk, though. I only with they had a couple exercise stations, like pull up bars, on it. My only significant complaint is that although the staff do an excellent job of learning your name and greeting you, they seemed to get backed up quickly, at least that was my experience in the club. Specifically at breakfast and dinner, they're quick to take your drink order, but it may be 15 min before you get your drink (if you get it). If you're in a rush, don't sit at your table expecting them to bring it. Overall, though, I would love to stay here again.

Services are excellent, location is wonderful, room is spacious, daily housekeeping & it's a clean environment. Ritz, Mega Kuningan delivered but there are some areas for improvement. I would have rated an overall 5 but I have to withhold a 1. However, in terms of room, services & location, it's all 5s'. I enjoyed the afternoon tea time. The executive lounge offers wonderful views of the business district and the staff at the executive lounge club were excellent. Overall, a pleasant stay.

You had a business trip to Jakarta? Or in need of a place for big conference? This is the place! Although.. this hotel is a bit old IMHO, i don't really fancy the lighting in this hotel, some area were a bit dim, also the service here need some touch & thorough monitoring because i had a problem in reserving rooms and meeting package. But apart from that, the room were great! Great view, great bathroom, huge work-table, great pillow (: ..and you get separated clothing & storage area (((: So, yeah.. this is a hotel for business people alike, that's my conclusion, lol

The hospitality of this hotel exceed my expectation. All staffs are very kind, especially the front desk named Mia who gave us room upgrade just because the room i ordered still in make up process, and Ms. Celine Suthiono form Asia restaurant who escort me and my family to more private table to have breakfast as the main place has been occupied by some groups Me and my family definitely will come to this place again for the hospitality. Thanks!

Was just at the Ritz-Carlton Kuningan to meet up with a colleague and had an excellent service while I was waiting at the lobby by Miss June. Super nice and friendly, very professional, and even got me a bottle of water while I waited for my car to arrive. Kudos to her for the remarkable service and patience!

The best hotel for Staycation!! Completely facilities for family actually...spacious room,delicious breakfast at Asia restaurant, pools so gorgeous Bali vibes, gym so complete and they have kids corner. Love it....

For this price, my room card works after like ten attempts. The design is luxurious but not useful, eg I can't even find a proper make up mirror in a big luxury room, booked by my company. The service of the staff is top notch, maybe even too many people

In the bustling metropolis of Jakarta, staying in this luxurious and splendid five-star hotel, in the brightly lit, cozy and quiet bedroom, comfortable big bed, and a big TV set, help to relieve the fatigue of the journey, and also enjoy the pleasure of travel. Lying and taking a dip in the large bathtub, in the large, spacious separated bathroom with full amenities, looking down the view below through the large glass windows covered with rolling shades, is a portrait of a bustling, busy metropolis. The breakfast is rich and the gourmet counter is dazzling you with a lot of food that you can choose from. Chinese food, Western food, other Asean food and local dishes, plus fresh fruit desserts, let you forget the time along your dining. Room is quite clean and bed is absolutely comfortable for your whole nite deep sleep, rate is worth to the overall good quality of services, even though the quality is discovered a little bit reduced than during some years of the first opening. (080917/181022)

after all these years, the hotel still really comfortable. pro - front desk staff - breakfast staff - comfy bed and pillow. - good shower con - tea in the room could be upgraded better brand considerinh the Ritz brand - amenities is generic, - no one was helping with the suitcase when i checked in last nite in spite of the cons, it was still a good stay and hotel.

not staying, just having brunch. the food is tasty and fresh. nice place. The only problem is the parking entrance is located before lobby. so if you want to drop your family you have to go around the hotel to get the parking lot.

Doing my 8day quarantine here, and such a great experience. Great- on-time-attentive service, spacious and well maintained room, plus excellent food 3times a day. Stayed at similar grade hotel for quarantine before but so much better here. Highly recommended and will come back here for sure.

Excellent Hotel with Japanese Auto Toilet! Automatic sensor opening the lid, flushing and closing with heater seat and choices of basic and lid raising/lowering as its additional functions; ladies are guaranteed to love it!

We were stuck in Jakarta for 3 days due to flight issues. Might as well make the most of it. We were lucky to have been able to book a spa room on points. These rooms have a private jacuzzi and garden, which are lovely. The room itself is small, however the outdoor space and privacy are fantastic. We also had access to the club, which was very well done with amazing service and attention to detail. The restaurant food was also good here, would stay again.