5/5 John R. B. 4 months ago on Google
The
stay
was
a
great
experience.
All
the
staff
members
were
amazingly
helpful
and
friendly
from
check-in
to
check-out.
The
front
desk,
doorman,
room
service,
house
cleaning,
restaurant,
and
telephone
operator
staff
were
friendly,
attentive,
and
helpful.
Some
of
the
many
wonderful
staff
I
encountered
were
Rofig
(the
duty
manager)
and
Sephya,
Dika,
Risa,
Selvy,
and
Zia.
I’m
afraid
I
have
forgotten
the
names
of
many
others,
but
they
were
all
fantastic.
They
met
our
conference
group
with
smiles
and
friendly
and
genuine
greetings
and
were
always
available
at
the
hotel
by
phone
and
WhatsApp.
They
went
above
and
beyond
at
every
opportunity.
I
was
very
pleased
by
how
available
and
eager
they
were
to
help.
•
Check-in
and
check-out
processes:
Fast,
efficient,
and
friendly
•
Room
Quality:
Comfortable
and
clean,
and
the
room
was
clean
and
made
daily.
•
Customer
Service:
Helpful,
knowledgeable,
and
friendly.
•
Wify:
Easily
accessible,
fast,
and
stable
throughout
the
stay.
•
Amenities
and
Facilities:
They
have
a
nice
pool
supporting
families
and
individuals.
•
Food
and
Dining:
The
breakfast
buffet
offered
many
local
and
Western
choices
and
an
omelet
station.
•
Laundry:
Laundry
services
are
available.
•
Value
for
Money:
Vere
reasonably
and
competitively
priced.
•
Security:
I
was
especially
pleased
by
the
hotel's
security.
I
accidentally
left
a
valuable
item
in
my
room,
which
was
found,
and
arrangements
were
made
to
have
it
sent
to
me.
•
Convenience:
--
There
is
a
BNI
bank
beside
the
hotel
(in
the
HK
building)
where
money
can
be
exchanged.
--
The
metro
is
within
a
short
walk,
and
car
services
are
available
via
the
hotel
or
Grab
to
the
airport
(about
12
USD)
and
other
city
areas.
--Grab
Food
is
also
available
if
other
food
options
are
desired.
Late
in
the
evening,
I
ordered
a
pizza.
The
staff
was
very
helpful.
The
front
desk
received
it
and
room
service
kindly
brought
it
to
my
room.
Dr.
John
R.
Baker
Vietnam