The Mayflower, Jakarta - Marriott Executive Apartments image

The Mayflower, Jakarta - Marriott Executive Apartments

Hotel

Modern 1- to 3-bedroom units in an upscale apartment hotel with an indoor pool, a spa & a cafe. People often mention room, service, stay, staff, good, comfortable, great, quarantine, hotel, breakfast,


Address

Indofood Tower, Sudirman Plaza, Jl. Jenderal Sudirman No.Kav 76-78, Kuningan, Setia Budi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12910, Indonesia

Website

www.marriott.com

Contact

+62 21 57897888

Rating on Google Maps

4.60 (635 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (22) service (14) stay (13) staff (13) good (12) comfortable (11) great (11) quarantine (10) hotel (10) breakfast (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Hasan A. 4 months ago on Google • 297 reviews
    It was a beautiful stay that started with our warm reception and welcome until the time of our departure. The apartment is large enough and meets our needs. The dining hall is small and the breakfast options were limited, but good. I thank all staff for their smiles and quick response.
    1 person found this review helpful 👍

  • 5/5 Firdaus Merican Harith M. 3 months ago on Google • 30 reviews New
    Very friendly staff. Restaurant is a bit small for buffet breakfast but have a good choices. Well located to MRT & nearby to other areas & malls. However, expect noise from the road although you are on the high floor. Sound proof is a bit lacking. Overall is a good stay! They are very responsive too.
    1 person found this review helpful 👍

  • 3/5 Kimberley C. 2 years ago on Google
    We did 10 days quarantine at the Mayflower Jakarta. The room is really large and comfortable, great water pressure in the shower and hot water, large and comfortable bed. WiFi works too, we could stream movies without problems. The reception staff and the helpline was also very helpful. But the walls are really, really thin - we could hear all the conversations of the people next door to us, their TV etc, and I am sure they could hear us too. However looks like we were not the only ones who got slapped with shocking "extra charges", reading some other reviews on here. When we checked in we were told there was an additional fee that was double the price of the 10days quarantine that we had booked online, which was not displayed anywhere else prior and we had no warning about this at all. But by this point we already had arrived at the hotel and had no choice but to fork it out. The service and food could do with some improvements, especially for a place like this. One day they forgot to send us our lunch until we called reception about it, 2hrs after the supposed time. Room service took 1.5hrs to arrive, and they forgot to bring our ordered beverages as well. Once they brought us completely the wrong order (which we could not eat and then had to order room service again at extra charge). Several times the salad served in the quarantine menu seemed to be made with old vegetables and tasted mouldy.
    1 person found this review helpful 👍

  • 5/5 Escanor S. 4 months ago on Google
    I spent two days in the hotel and it was very beautiful. The hotel is very luxurious and their customer service is excellent and they were the best employees I have ever dealt with, Albert and Reigina, but there was a problem with the hotel, which is that there are very few places to sit and relax.
    1 person found this review helpful 👍

  • 2/5 sarah b. 7 months ago on Google
    Very old room. Need to ask for towels. as only one was provided in each bathroom for 2 bedrooms apartment. The service is good. Breakfast could have been better.
    1 person found this review helpful 👍

  • 3/5 Richard I. 2 months ago on Google • 134 reviews New
    Start with the good, the staff are excellent, well trained, attentive, things work in this hotel. Location, little awkward, taxis commonly get lost finding the back entrance after front closes. But ok Rooms are large, comfortable and very clean. However a bit tired and a little bland, very little decoration. The only real issue I had with this hotel was the breakfast. No accomodation for western tastes, no pork products (hotels of this standard will often have an area with pork for bacon and sausages etc). The western food on offer was of very poor quality. The other options likewise quality was lacking. Coffee, they need to train the guys not to heat the milk so much, piping hot not only makes it hard to drink but also spoils the flavour. Easy fix get a thermometer. I also had to get a coffee to go and the cup I was given was terrible, should get better cups. The lid didn't stay attached to the cup, given the milk was so hot, it burnt my hands, was more dangerous to keep this lid on. Overall, average at this price point.

  • 5/5 Alex C. 3 months ago on Google • 12 reviews New
    The place was extremely well lit and well maintained. The staff were extremely helpful,kind and understanding. The afternoon concierge was helpful as so was the night. The bell person,: Okta was very very very friendly,kind and helpful with showing us where to wait and where to go to. The Marriott was housed in such a unique area of Jakarta. The cafe food was splendid as well as the security. I would recommend this place please give okta a raise!!

  • 5/5 Suhardi T. 1 year ago on Google
    room is very clean and perfect as always. staffs are very helpful and friendly. thanks for the birthday suprise and also the birthday cake. got room upgrade also for my birthday surprise from Mayflower. in room dining food is delicious. breakfast is perfect too. perfect birthday party i had here. 👍👍

  • 4/5 Tim D. 5 months ago on Google
    Nice clean, spacious rooms with good amenities. Breakfast is a little repetitive with not much choice. Also, bar prices are extortiant, for a bar that is really is not a bar and has no atmosphere.

  • 5/5 Levina J. 6 months ago on Google
    Escape the hustle and bustle of everyday life and immerse yourself in a weekend of serenity. Whether you want to experience the best time in mayflower spacious and comfortable units, Stay active and energized in fitness center, Relax in sparkling pool and soak up the sun in style nestled on level 28 , the perfect spot to unwind and savor the breathtaking vistas of the city skyline 📸 : Executive 2 Bedrooms Lets feel at home away from home upscale serviced apartments and experience all the conveniences

  • 5/5 Marilynda S. 1 year ago on Google
    Great hospitality by the staff. There was an odd odour the first day we entered the 29th floor and room assuming it might have come from the ventilation or Aircon vents. But the staff and top management had taken point on the technical issue and made sure we still enjoyed our stay and added a complimentary lunch meal for four. Thank you management! The building itself is a bit old but the rooms are amazingly spacious and comfortable. With amazing view to Bundaran HI. It included a washer, dishwasher, hot water to wash dishes manually, iron and ironing board, large refrigerator and complete cooking utensils. Food wasn't the best of 5 stars but was well served and tasted delicious. Very friendly and attentive staff at the resto. Walking distance to MRT and Bus stops. Must try RR Chocolate nearby. Taxis, Grab and Gojek have easy access to lobby from Indofood building. You can also walk to my your destination as the streets are quite safe up to 9pm. The quiet indoor pool and jacuzzi open to 10pm was the best to enjoy here with a very nice view of the busy city.

  • 5/5 Johan W. 10 months ago on Google
    I stayed here for 1.5 months alone from Jan-Feb. Totally a pleasant stay, the room is very spacious for me. In fact, it's still spacious for 3 persons I think. It has bathtub, too so that you can have your relaxing bath. Kitchen tools are all available so you can cook easily. AC is cool. Bed and pillows are super comfortable. It has total 6 pillows on my bed :D 2 TVs are available, 1 TV in the living room, another one in my bedroom. The receptionist, the cleaning service are all great. They clean your room every day. Some of them even remember my name. The breakfast is good, too. Whatsapp service is responsive, too. They have 5 breakfast menu cycle, so not that boring especially when you stay there for more than a month. It tastes good, too. The gym and swimming pool are nice. They also have jacuzzi with Jakarta city view. It's awesome. The bedroom has a proper desk for your to work if needed :) Would love to come back when I'm in town again ;)

  • 5/5 Donnie I. 1 year ago on Google
    I stayed at the Mayflower Marriott in early January with my wife and her family. We had a really great stay and would recommend it to other travelers, especially if you're traveling with family. Pros: 1. Location: Excellent, right in the heart of Jakarta, there is a subway stop right out side the hotel. 2. Apartment style room, perfect for a family. Full size kitchen that comes with all the dishware, laundry machine and most importantly water dispenser. Really nice view of the city as well. 3. Hotel's amenities, including the fitness center and indoor pool. 4. Great breakfast and the room service menu is pretty good too. 5. The staff was also incredibly friendly and helpful, making our stay even more enjoyable. The only downside for me was the traffic noise that I could hear from the room, but I got used to it after the first night and it didn't bother me much. Overall, we had a fantastic experience and will stay here again in the future.

  • 5/5 Theresia O. 8 months ago on Google
    Staying for 2 nights in this 2 bedrooms service apartments, such a pleasant stay from walk in to walk out, the hospitality was so great, especially Mr. Hizkia as the duty manager, welcome me and my kids with upgrade room, complimentary bfast and always serve his best. Thank you for the lovely experience marriott mayflower. Will definetely return.

  • 5/5 GVAlice1 H. 9 months ago on Google
    Extremely Great Experience! Everyone is very kind, every staff is always smiling at you. Service is the best I've ever experienced in the past month in SEA area. Window view is wonderful, and location is excellent. Service worths more than 5 star!!

  • 5/5 Chinlin C. 6 months ago on Google
    We stayed in the two bedroom apartment and were able to check in in the midnight when arrived through the back entrance three weeks ago. The staffs were helpful and the rooms are spacious with a nice view of the sunrise! The beds are very comfortable but I wish they could update the shower and the scratched wood floor. Also they have lots of closets in the bedrooms and hope they can convert some of them to luggage rack space if possible. We were upgraded to a bigger room facing to the quiet side after complained about the street noise. Happy to find out they provide daily buffet breakfast as well and all the food were just so delicious! Thanks to all the staffs from the front desk to the restaurant, they were incredibly friendly and always welcome us with big smiles! Your hospitalities are unforgettable! I especially like to thank the room division manger, Wawan. He made everything possible for us to have a great stay in Bali after our stay in Jakarta. Really appreciate!! I'm sorry for not being able to leave the review in the official website because the survey just expired after I came home from the long trip! Highly recommend this apartment to anyone come to Jakarta!

  • 5/5 pete 1 year ago on Google
    We spent our quarantine week here. Food was excellent and the staff provided friendly service in difficult times. Definitely recommended.

  • 5/5 Sabine 1 year ago on Google
    Spent my 7D/6N Quarantine in The Mayflower Jakarta. I can say it, I dearly enjoyed my Quarantine experience here. 1) Food: This was the topic I was the most nervous about, since I am a vegetarian and I was reading beforehand horrible stories from other Quarantine Hotels and that people weren't satisfied with their food. In The Mayflower I was highly satisfied with the food. Not only was it always served/warm and hot, but also delicious. The food was always a good mix of carbs, veggies and also a dessert. The food was always delivered on time, the portions were huge and the quality of the food was great as well. 2) Room Facilities: I stayed in the Superior Room with 80sqm. The room had a washing machine, a kitchen (with stove, microwave and even a dishwasher), a bathroom with bathtub and separate shower, a big wardrobe and a bedroom with working desk and a nice living area with sofa. There was more than enough space to move around, the sofa and the chairs were comfortable. There were also tea bags and coffee powder to make your own coffee and tea in the kitchen. The windows were able to be opened on the top to get a bit fresh air in. The Aircon was efficient and quiet. The bed was very comfortable with a variation of pillows and a very comfortable matras and blanket. There was enough warm water to fill the bathtub with warm water. I didn't hear any noise from neighbor rooms. 3) View: There was a stunning view on the skyscrapers of Jakarta from my room on the 29th Floor.. Big windows and lots of light. I even had direkt sunlight in the room on a sunny day. Although I have to admit that I was surprised, that I could still hear the traffic from the street quite strongly in the room, but it didn't bother me a lot. 4) Service & Staff: Service was excellent, they responded always immediately via Whatsapp. Extra wishes were instantly fullfiled. PCR-Test was on time and super smooth process. Staff was highly courteous. Conclusion: I was super happy to spend my quarantine here. And here I say it: I enjoyed it and was sad to leave :-) Thank you so much for the very good service & good quarantine experience!

  • 1/5 Jen L. 1 year ago on Google
    Not up to Marriott standard… at all… Pro - amazing pool length and very generous room size for each room, like the Thahn products used as toilet amenities also CON’s - 1) impossible for grab to find entrance to lobby since have to go into the plaza via back entrance and navigate to basement, 3 drivers in one morning cancelled orders as they couldn’t find, 2) plenty of mosquitoes in basement lobby, ended up getting 5 bites just seated there waiting for call cabs to arrive due to 1); 3) forgetful or poor English in reception staff - forgetting special request and invoices; 4) pool is rarely used/cleaned so you can clearly see substances floating around water surface when you swim through it; 5) spa service is… strange. Questionable technique and even more questionable practice to have masseuse wear high heels…. All in all, this property is a pass

  • 5/5 Kevin G. 1 year ago on Google
    Very spacious apartment and well managed and maintained. Limited breakfast choices though. Good service.

  • 5/5 Julie D. 2 years ago on Google
    We are on day 4 of 7 for our repatriation/isolation stay and we couldn't be happier! The apartment-style is fantastic (huge!) and perfect for our family of 4. The checkin was smooth and quick, the amenities are great, and the hidden gems are perfect for what we need. The 3 meals a day, mid-aftenoon snack, and one-time shop set us up for a very comfortable week. At the price we weren't sure if we would get the best 'bang for our buck' but its been worth it for our family. Highly recommended.

  • 5/5 Zac S. 2 years ago on Google
    I haven’t quite checked out yet so can’t say about any unexpected charges from previous reviews, but what I can say is the hotel has been very gracious about reducing the cost due to quarantine days dropping from 7 to 5 upon my arrival (really 3 full). I think their price is fair. I Arrived late first day, then 3 full, then check out fifth morning am. Food was way better than expected, and most people complain about quarantine food but I thought it was great. Hotel staff was over the top accommodating. Laundry service was great, spacial layout is huge. Honestly I had to do work and the quarantine went by so fast. I easily recommend this hotel, 5 stars to anyone. Unsure of the amenities because I’ve been quarantined but the hotel is great. Stay here and you won’t regret it. I’ve heard horror stories from other 4 and 5 star quarantine hotels but this has been great.


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