1/5 Charity P. 5 months ago on Google
I
cannot
stress
enough
how
horrible
this
hotel
is
(it’s
really
the
manager
and
one
other
guy).The
customer
service
was
awful(and
I’ve
seen
the
worst
of
the
worst
but
these
people
made
the
bad
experiences
look
great
in
comparison)!
The
manager
was
rude,
disrespectful,
unkind,
unhelpful,
and
honestly
was
racist.
Lots
of
passive
aggressive
comments
then
just
straight
aggressiveness.
I
believe
her
name
is
Rachel?
She
has
blonde
hair
and
is
high
up
in
the
manager
status.
The
rooms
were
clean,
and
the
crazy
part
is
the
rest
of
the
staff
besides
one
other
guy
was
great!
It’s
a
shame
that
two
people
can
ruin
the
whole
experience.
Rachel
didn’t
allow
the
kind
people
to
help
us,
she
insisted
that
she
take
control
and
demanded
them
around
instead
of
asking.
How
you
treat
your
staff
as
a
leader
is
always
very
telling
to
me.
I
have
a
service
dog
with
a
service
dog
vest,
service
papers
that
describe
her
services
which
also
show
that
she
is
a
trained
service
animal.
They
refused
to
look
at
the
papers
or
accept
her
as
a
service
animal
and
charged
us
with
a
$200
fee.
This
is
illegal
in
every
state
in
the
union.
If
that
isn’t
enough,
they
told
us
“you
people”
(a
racial
slur)
to
clear
the
room
in
the
next
20
mins,
leave
the
property,
and
threatened
to
call
the
police
even
though
we
were
calmly
handling
the
situation.
It
was
definitely
a
Karen
bbq
Becky
all
in
one
type
of
scenario.
Being
a
teacher,
I’m
used
to
seeing
all
types
of
behaviors,
but
nothing
like
this.
Do
yourself
a
favor
and
save
your
money!
Don’t
stay
at
this
hotel
especially
if
you
are
someone
of
color
or
an
ally
for
POC.