The place was a complete mess. Trash and drinks all over the floor and the employees just standing around. Ordered our drinks and snacks and after we pay we are told oh we don't have this or that. Definitely not the place it was. I hope that changes we love going to the movies. Update.. came out after the movie and nothing has been cleaned or picked up. 6 people behind the counter and all of them just standing there. 3rd pic is after.

The Palladium is but a mile away from us, so it’s our preferred place when we go out to see a movie. It’s clean, they have good snacks and the movies are great. They might still be having some Covid personnel issues, but if you’re patient, you’ll have a good experience! There are a number of good places to have dinner before the show located conveniently near. 👍🏼👍🏼

Do not, I repeat do not visit this theater to watch any movie. I recently visited this place with my family to watch the new Minion movie. They were short staffed and had only two concession lines opened. We couldn't even purchase any snacks. Also it seems as if the manager had dragged in some of her family to help out since they were short staffed. We had people assist us in regular street clothes which was confusing. Once in the theater the air conditioning didn't work and it hadn't been cleaned. We reached out to someone that assured it would be shortly. When I got to my seat it was broken. It was reclined all the way back. We left before the start of the movie and I cancelled my tickets online. My family couldn't enjoy the movie like that. When Regal finally refunded my money they kept the convenience fee although I explained the situation. I received some asinine response telling me that I should've asked for a refund at the theater. How was I to know to do that since I bought my tickets online? This was the worst experience ever in my movie going experiences. I'd rather drive 15-20 minutes out my way to another theater than to ever visit this place again.

Over all a good experience. People need to realize that it's a post COVID world where no one wants to work. Be thankful for those that do and are probably doing the best for not so great a pay. There was no popcorn and limited soda but sign on the door warned you before hand. The cleaning in our auditorium was great. People are nasty and if you can't keep your area clean then maybe don't leave your house. Ushers have 15 auditorium to clean and once again, it's probably limited staffing. People were complaining about standing in line, I say get out of it. Nothing says you need to buy anything. Granted that concession is majority of where cinema get their income but, you don't have to have your candy and moan about it to. Thank you employees for showing up. We had fun!

Absolutely huge theater with the most comfortable push button recliners and swing out chair tables. This has to be the best theater I have ever been to and prices are no higher. Love this place!!!!

We saw Avatar in IMAX 3D here. It was definitely worth it! I could see bullets flying at me in some fight scenes and the nature background felt more alive compared to if it was on a flat screen. Overall, the theater was nice and clean (although we went on a weekday, so it may get dirty when it’s busy). The sound was also good. In fact, it got abrasively loud at times (but I have excellent hearing). I recommend earplugs for people with great hearing. Overall, a great a experience!

Love the reclining seats & refill on large drink /popcorn 🍿 We had a wonderful experience getting to see Sing 2 (early access) We drove up from Roanoke, as this is one of our favorite theaters!

Some of the trays for the seats were a little wore out & need some tlc, but everything else was excellent. There was a confusion with the drink I ordered but it was swiftly corrected. I was very pleased with the whole experience.

Theatre is clean and seating is comfortable. Great viewing options. Refreshments not suited to my tastes. Prefer Coke products so didn’t purchase popcorn. Also , don’t like Nathan’s hotdogs. Can watch movies at home with my own refreshments.

Updated electric recliners with lots of space and a swivel table set up in amazing stadium seating with sound barriers between each level. Loved the fact that I could reserve a seat ahead of time. Perfect feature for someone who needs to sit closer or prefers to sit in the middle of a row. All of the staff were SUPER friendly, the theater was clean, and so were the restrooms. Even the exterior is gorgeous with a fountain and outside seating. Will definitely visit again!

Would have enjoyed the movie more if it had not been so dang hot. Went to lobby to request them to change thermostat. No change made during movie. Then the lights came on 10-15 minutes before the movie was over. Also, the popcorn sucks unless you ask for fresh. Don't get the shtuff they pee-bag. It gets a soggy stale taste too it. Loses its crispness. All of this on January 9, 2022. Great movie, American Underdog, would have been more enjoyable if theater 13 hadn't been so 🔥 🥵! I'm very disappointed because management didn't address the issue by even coming into the theater to check it. Everyone in there thought it was too warm...

We love this theater, no complaints. But a heads up to folks going to the IMAX theater: bring hearing protection. My hubs and I went to see the latest Spider-Man movie here and we both had to put torn up pieces of tissues into our ears because it was painfully loud. Even with our ears plugged up we easily heard the entire movie. Fair warning. ;-)

Spent $36 on Fandango for 3 movie seats… that’s expensive but not the worst part of my visit. Spent $34 for a large popcorn, a small popcorn, a large coke & a bag of M&M’s… that’s bad, but not even the worst part… The popcorn was old & cold and the soda was FLAT!! I know movies are expensive and I have accepted that… what I refuse to accept is that I paid a premium for food that was disgusting. Also, the recliners at the palladium are beginning to come apart. Perhaps it’s time that I spend my money elsewhere… NOT PLEASED!!!

The atmosphere for the movies has been upgraded over the past few years, bringing along comfortable chairs that recline back. The movie quality is very good and you can see the whole screen from almost anywhere you sit, even in the front row if you recline all the way back! The prices for everything is a bit much, especially for getting popcorn, drinks, and/or candy.

The movie was great and the facility is very clean. The seating is to die for! The comfort level is above and beyond. My only constructive criticism is the sound system could stand a good calibration! The sound was loud and bright. It lacked a true deeply resonate bass punch that a theater should have. You should not only hear the movie but feel it. Not one of my better cinema visits. Please fix this!

Not very clean. Women's bathroom was blocked. No combos for drinks and popcorn. The only positive experience was the reclining chairs and the movie itself.

It's a movie theater - it smells of old overused oil. Besides that, zero complaints. I've been coming here ever since it was first built. It's getting old, and some things, like the chairs, need to be replaced. But they still recline and stretch out. We saw The Little Mermaid in 3D. Again, zero complaints. Both the image and the sound were perfect. It's more expensive than other movie theaters, but worth it because of the crowd control factor. The showing rooms have fewer seats, so there's far less people in the building overall. The "seats" being recliners, take up even more space when reclined - another reason for even less people. If your traditional movie going experience is a stampede stinking of stale popcorn oil, this will be a nice surprise

Nasty place. Bring your Lysol. Bathrooms are disgusting. Poop on toilet seats, urine all over the floors, no toilet paper, and no paper towels. Butter dispenser smelled horrible as if it's never been cleaned just filled with more butter. Bought 4 seats all full of old popcorn, candy, and candy wrappers. Table tops that are attached to your seats were sticky from old soda spilled. What a waste of money. Movie was to start at 8:45. In reality it started at 9:15. I'd rather watch a movie at home

Awesome! This is my wife and I favorite place to see a movie. We are looking forward to viewing a movie in 3D soon, if one is available. The recession area is always clean with courteous attendance waiting. And they are prompt in service. Not to mention the reclining chairs and not once did the a/c was hot or the theater got hot, even when it's packed, sometimes too cold, but comfortable! And I love the free refills on large drinks and large popcorn. Even when the show is over, you can take a refill with you.

I purchased two tickets for the 45th Anniversary of the movie Grease which I was incredibly excited about! (the kid in me was squeeling!) I took my 15 year old granddaughter with me which made it an even cooler experience! Arriving there, the parking can be a bit crowded as there is not only the movie theatre with many shows playing but there are also several stores surrounding the theatre. Once inside there was an employee that was supposed to be checking tickets but he was leaned up against a counter sort of out of sight. I approached him and asked if that was in fact the theatre showing Grease as I didn't see ANY advertisement for it at the actual location. He nodded and I asked if he needed to scan the QR code in my electronic tickets. He shrugged and said he could do it or if I was going to get concessions, they could do it. We were in fact going to get concessions (and he certainly didn't seem interested in working at that moment), so we opted for that. The staff member we got at the concession stand was much more pleasant and eager to help. I even asked him if they take Apple Pay and he kindly explained that it's only card or cash at that register. THEN I saw the sign that was right in front of my face telling me the same (remember, I'm SUPER excited about this movie! :-)) I apologized to the young man for missing the sign and he was gracious and said at least I saw it. lol He scanned my ticket and said "I didn't know they were showing this. I wouldn't asked off of work to see it." I excitedly told him they were showing it on the 17th as well. In hindsight, I think he may have been just being kind... but then again there ARE young ones that enjoy older musicals. lol The theatre only had about 8 people in it, which surprised me. WHO DOESN'T want to see GREASE.... IN A THEATRE?! Either way, we found our way to our seats. There are little rotatable tables with each chair that have built in cup holders. Both of our squeaked as we moved them to sit down. We got situated and waited excitedly for the movie to begin. They had some fun trivia prior to the movie as well as a recorded introduction from someone that had a part in the making of the movie. I wasn't paying attention as I was trying to get a photo with my granddaughter before the movie started. Again, there were only about 8 of us in the theatre so I wasn't disturbing anyone by doing so. The film was playing on both sides of the screen as if it wasn't placed correctly. So parts of the scenes were not actually seen on the screen. That didn't bother me too much as I could still see the movie for the most part. The seats were comfortable enough and recline back to an almost laying position which was nice. They were heated seats which I've grown accustomed to in the higher priced theatres (spoiled much, Renée?) but they were still comfortable. What was disappointing is the way they looked. They were peeling and look awful. The tables need some maintenance. I DID like how this theatre has levels with like barrier walls for each level. So when you're seated, you don't see the other rows or people. That was nice! Felt more private. The bathroom had many stalls but only one soap dispenser, which was empty. It didn't look as if the bathroom is being maintained much. The waterfall and the lights outside really make the theatre beautiful at night time. My granddaughter and I stopped for a photo under the lights. Overall a great experience but the theatre really does need to tighten up a bit on their maintenance and the staff that is representing them.

I'm a long time patron of Regal & this is my go to area theater. Friendly staff, great concessions, clean facilities & feeling safe are always appreciated. While polite apologies of duty managers are appreciated, they have no answers for repeat concerns: (1) For several months the entire Main Lobby Women's Restroom has been out of order & blocked off. (2) On multiple occasions the Regal Rewards System is offline at the Concession Registers & Members can't access or receive rewards. (3) On multiple occasions electric seats purchased were not working. Alone, couples or family, change of seats causes problems. There's still much to appreciate here. I truly hope senior management takes steps make all areas a Win Win for all.

My wife and I just recently moved here and we love going to the movies. This is a nice theater, but we noticed a few issues yesterday that should probably be addressed. We went to the 3:35PM showing of Avatar and while retrieving our tickets and snacks, the sun was shinning through the upper windows (above the outdoor ticket booths) right into the eyes of the employees. They were having to hold their hands up to block the sun so they could actually look at the customers. Maybe some kind of shade should be installed so the employees don't have to stare into the sun. This was the second time we've been to this theater. We didn't notice this during our first visit, but last night in theater 14, we were seated at the end of the very back row and could not see the entire screen due to the wall in front of us. I'm 5'11'' and couldn't completely see over the wall. My wife pretty much needed to sit on top of her legs with them crossed to be able to see the screen. I can't imagine we're the first ones to bring this up, but we're not sure how to tell which theater we'll be in for future shows, which has us thinking we might want to try out other theaters in the area. Looking down at the other rows in that theater looked like others might have that issue as well. Oh and why aren't there trash cans in the restrooms?

The theater was kind of dirty with popcorn in the hallways but the service at the counter was fast and there were very few people. We enjoyed the show in comfortable lounge seating. Crickets kept us company during the few quiet times.

I have enjoyed coming to this cinema in the past but have no plans to return. You now have to stand in line at the confession stand along with other people purchasing items just to get your ticket scanned. It took 20 minutes just to get my tickets scanned even though I had purchased them online. This is a cheap trick to try to get more conssession sales but there are plenty of other cinemas that don’t do this. The movie and sound was good, seats worked and were clean. Too bad we missed the opening of the movie.

Love the theater, however the IMAX seats should recline like the others. I'm in a brace & because my knee doesn't bend it was very uncomfortable for me to sit in the chairs. The reclining seats are tremendously easier on someone with mobility problems.

This was a really great place to watch IMAX! Clean and had big leather deep bucket seats but they do not recline. It wasn't too crowded and the picture was amazing! However, don't sit too high up toward the left hand side (from facing the screen) like we did or you'll get your ears blown out! Other than that, thumbs up from us!👍

Awesome! Staff was friendly informative. Theater was clean , nice plush reclining seats. Of course, knowing this day in age that we're living in, I bought my own wipes and mask, sat back and enjoyed the movie! "BEAST" 👍👍

Nice clean theater. Pleasant staff. Crazy large, but now normal, portions and prices at the concessions stand. My only complaint is the unattractive damage to the theater's bold facade. The entire shopping center is named for the theater. They should take better care of their main attraction!

Visiting from Georgia and we came to came see Marry Me at 1:25 today. Nice and clean with reclining seats. Wish our cinema was this nice where I live! Highly recommend! Might have to come watch another movie before returning to Georgia next week.

This is my favorite place to see movies and it has been for several years. Plenty of restaurants within walking distance, a ton of parking, wide open, gorgeous lobby and the most comfortable seats (with reclining footrests and a moveable food tray) you will sit in. Typical insane movie theater prices for food, but the menu is surprisingly large if you want something new. Overall, just a REALLY good place to see a movie.

We bought tickets to see a kids movie with my family late at night. The kids were falling asleep. Spoke to the manager and he was able to reschedule us for the next day. The seats are electrically controlled Lazy-boys that recline! The popcorn was awesome in a way that no u popped kernels were there. The hot dog was amazing. The seats were leather and they each have a swinging table that allows you to set a good amount of food and the largest drink they offer. The sound was fantastic. The bathrooms were clean. This is my go-to movie theater every time.