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Frequently mentioned in reviews: staff (32) hotel (30) good (29) room (28) stay (27) service (19) breakfast (16) experience (15) housekeeping (10) rooms (10)
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  • 1/5 himanshu g. 1 year ago on Google
    Booking experience was amazing. Post that things gone from bad to worse and then to what even I don't know. Overall room service and house keeping was much below average. Even after train was delayed by 3 hours the check-in at 4.30 pm took good half and hour. Room we were allocated had strong smoking smell which we requested to change and after 20 minutes we again called to check and we were told that there is no smell and the same is confirmed by one of their housekeeping staff. Nobody came to room and they were sure without even visiting. Finally they came after good 15 minutes when spoken in stern voice and excepted the smell and changed the room. That day we should have realised that in holiday inn staff is always right. Room service takes their own sweet time. If you call to remind after 30/35 minutes, you will be reminded that we told upfront it will take 25 minutes to get the order. Nobody will be there at swimming pool and getting towel from them at pool is a monstrous task. Expect an hour or more to get the towel. Will take half order and would confirm you are at fault. Overall very average experience. Need to pull up socks to give pleasant experience
    2 people found this review helpful πŸ‘

  • 3/5 Anupama b. 1 year ago on Google
    Room was very comfortable. Service was good. Food was awesome. But few things I would like to say about the Hotel. Although it is 5 Star no Welcome drink was given. No cookies or chocolate in the room. Although these are small things but you feel good when these small things are given. As it is given a 3 Star hotel too. Pool was open but as it was winter's the temperature was not controlled. If you are in a 5 Star Hotel you expect these small things. Rest my stay was comfortable.
    2 people found this review helpful πŸ‘

  • 5/5 Sangeeth M. 1 year ago on Google
    Nice comfy and clean rooms. Our family had a pleasant time during our three day stay. It’s a safe location and staff were very courteous. I had some issue during booking but was easily sorted with a phone call during late hours. Keep up the great work!!!!
    2 people found this review helpful πŸ‘

  • 5/5 jagmeet s. 1 year ago on Google
    Stayed here for 2 nights. Stay was fantastic, rooms are good. Just need some little maintenance but when asked for the service provided immediately. They even let us do the late check out which was actually a plus point for us. Break fast is also good although didn’t like the dinner buffet much.
    1 person found this review helpful πŸ‘

  • 5/5 Anjum A. 3 weeks ago on Google β€’ 9 reviews New
    I recently stayed there and I was impressed with the service, the moment I arrived there the staff greeted me with warmth and professionalism. The food was delicious with a variety of options to choose from. My heartfelt thank you to staff member jashanpreet for her kind and warm treatment and the help throughout.

  • 5/5 Mahesh B. 6 months ago on Google
    I stayed 3 times here. Nice food and a wide range of menu for breakfast, lunch and dinner. Polite and humble staff. Internet speed in rooms is too slow.
    1 person found this review helpful πŸ‘

  • 5/5 ravi k. 1 year ago on Google
    Rooms are clean and also the housekeeping staffs are really friendly and cooperative. Ms.Ritika.from housekeeping department, was really a kind person. He took care of the needs and made the stay just perfect and relaxing. Be it my laundry or other office supplies he was on his toes to fulfill them and the most best part is with a big smile on his face. Thank you so much to all the best Ritika.
    1 person found this review helpful πŸ‘

  • 5/5 Joshny D S. 1 year ago on Google
    Always a pleasure to stay here. Every staff member in the hotel is so polite and humble. Vanish is one of them. His laundry service was very nice. Such polite staff. Keep up the good work team holiday innπŸ€™πŸ½
    1 person found this review helpful πŸ‘

  • 5/5 Srikanth J. 1 year ago on Google
    Stayed with wife for two nights. Very pleasant and helpful staff all over the hotel especially in the restaurant. Would like to special mention of Ms Kanta - so very nice and proactive at breakfast. Clean bathrooms. We slept very well which is saying something for the ventilation and air quality. Usually 5 star hotel notwithstanding I tend to get up all airways blocked ! Overall very good experience.
    1 person found this review helpful πŸ‘

  • 5/5 smile Little M. 1 year ago on Google
    Rooms are clean and also the housekeeping staffs are really friendly and cooperative. Mr. Paulus from housekeeping department, was really a kind person. He took care of the needs and made the stay just perfect and relaxing. Be it my laundry or other office supplies he was on his toes to fulfill them and the most best part is with a big smile on his face. Thank you so much to all the staff for making my stay so lovely and comfortable.
    1 person found this review helpful πŸ‘

  • 5/5 Shruti P. 3 weeks ago on Google β€’ 6 reviews New
    The staff is very nice and cooperative. The food is very good and in buffet we have a lit of options. I would like to thank JATINDER MAAM and SOHAN SIR for the services and for making my stay comfortable and special thanks to sohan sir in the buffet for his special efforts for providing me the dish i was craving for.

  • 2/5 Puneet B. 3 weeks ago on Google β€’ 5 reviews New
    Stayed for two nights and experience was as below 1. Reception staff - Seemed friendly and courteous, but were not really prompt and didn't carry the same courteous attitude when asked for a room change, since the given room was facing another building . A . First they took 20 min to do checkin, despite room being allotted when I made the booking , and I was checking at around 4pm. Saying house cleaning is doing final checks is unacceptable!! B. When we got the room and saw it to be facing another hotels window hardly 50ft away we asked for room change. Reception staff said they will request! C. When I went down after 15min to check myself, the same staff seemed to have take no action and told me 'he had put a request in system' ! Sounded like a got department !! D. When I asked to speak to manager , who was standing right next to him , there was this tension on their faces . Where did that smile vanish ?? Eventually I got a room change. But not before first being offered a twin bed room for us couple!! 2. Rooms - Goes without saying , rooms at the back face another building so not good . But the other room we got was a disaster as well . Points for the other room we stayed at A. Flooring- Half the flooring was wooden , and it was very bad. Crackling sound the moment you step on it . Very annoying and disturbing to walk on it. Felt like it was eaten by termites from within B. Mattress - Deep spring super soft mattress , extremely uncomfortable to sleep on. If you have tendency of lower back pain, God save you. I couldn't sleep two nights on the mattress. Clearly the mattress was very old and living past it's life C. Shower - Very poor bathroom . No overhead fixed shower . The one ( height adjustable) one had no pressure at all. Water was flowing as if doing a favor. Small shower area, no pressure of water , made it very difficult to take proper bath. D. Exhaust - exhaust wasn't working. The room was thus filled with moisture and bad odour. We were in the room only to sleep , and going through the initial bad experience of changing the room , we decided to bear the pain on this religious trip and quickly get put of this hotel. 3. Food - Food at Ziva was the only saviour. Food was nice , the service staff was good . We had buffet dinner and buffet breakfast , both were good. 4. Parking - parking is outside the hotel . Generally safe , but if it rains your car will get dirty and you will have to figure out a way to clean it . It rained when we were there 5. Location - around 20min by car to Golden temple. So not too far away. In the vicinity there are other hotels too , so location is good . Overall, it was a very bad experience. Only the food is making it get away with some rating.

  • 5/5 Audrey B. 6 months ago on Google
    The hotel has great service. The people are attentional and kind. The waiters are incredible especially Udit, Kanta and Suman. And the food is great. The hotel is clean, the rooms are spacious with great views Laundry service everyday. My only complaint is that I will shed the pool was functional

  • 5/5 Aditya B. 1 year ago on Google
    Astounding and astonishing food with cleanliness and modern room features. Room size was more than the standard ensuring a relishing stay. Highly recommendable 5 star inn at budget cost. Hospitality and guests' requests are responded in a jiffy.

  • 5/5 Purvi K. 1 month ago on Google β€’ 4 reviews New
    The hotel was about 20 minutes from the airport and the breakfast was very tasty. But the exceptional part of this hotel was their staff. Their hospitality and continuous efforts to make or stay comfortable cannot be surpassed. Whenever we travel to Amritsar, we will only be staying here.

  • 5/5 Shilpa P. 1 month ago on Google β€’ 4 reviews New
    It was a very comfortable stay here, the staff here are very kind and polite, ready to help at once. I had an amazing conversation with one of the staffs, Jashanpreet who made my morning at the breakfast table even more beautiful. A special mention to the people standing at the gates, they welcome us like family and not guest. The smiles on their faces are very warming and cheerful. Thank you to all of them.

  • 5/5 Sanya K. 4 weeks ago on Google β€’ 4 reviews New
    I went for breakfast and met these 2 excellent staff (Suman and Jatinder). They were so respectful and polite. Served me everything that I asked for without any delay. Also, the breakfast buffet had a variety of almost everything. Loved it!

  • 4/5 raunaq b. 1 year ago on Google
    We've had a very pleasant stay at the hotel for about 3 weeks now with a large crew and while a few services at the hotel need upgrading the overall experience has been quite good and on the ball! Breakfasts were the most enjoyable and Sarina at the restaurant was always the most attentive and responsive to the groups asks!

  • 4/5 Subhadra S. 4 months ago on Google
    Mr. Sandeep Singh from house keeping was really helpful. . Very positive personality and always has a smile on his face. He is the only one in the hotel I found energetic and pro active. Keep up the good work. Wish you all the best for your bright future.

  • 5/5 Jhana R. 4 months ago on Google
    Hotel stay & morning breakfast was good & delicious. Overall they provide a good service. I would continue to choose to stay here. Staff Suman had give a wonderful service for me during my breakfast time. Keep it up. Thank you for a good hospitality.

  • 5/5 Sumit B. 3 months ago on Google New
    Loved staying at this property. The resteraunt staff were very helpful and accomodating especially Suman Dass. He was really friendly and went above board with serving us despite our late arrival. Children ate free from the extravagant buffet which was the icing on the cake and the cherry on the icing was the complimentary desserts which Suman surprised us with! The room sizes were generous and the kids had complimentary breakfast! Will definitely stay again !

  • 5/5 Divyaa H. 4 months ago on Google
    This is, hands down, one of the best hotels 'Holiday Inn' has got to offer. The food has excellent choice, staff is courteous and extremely helpful. The gestures of staff members from the door keeper to the housekeeping section are very nice. Choice of rooms and availability of EVERYTHING nearby is an awesome example of amazing choice of locality. Thanks for such an overwhelming experience. Great job!

  • 5/5 Thakarshi A. 3 months ago on Google New
    I went for a single night stay, and the room was fantastic. Food, restaurant, rooms, overall the hotel is of international level. Really loved it. It also gives quality toiletries of Dove, so no compromise there too. It's a busy hotel as it is also booked for pre wedding functions or get togethers. However, it is located on the road, so you'll get to see the cars and all.

  • 5/5 yashita s. 3 months ago on Google New
    Wonderful hotel! Friendly staff from when you enter the front door to reception to breakfast and to needing anything in your room. I had left my jacket in the closet after checking out, the manager and the housekeeping staff went out of their way to help me get it back. Would highly recommend staying here!

  • 5/5 Patricia C. 6 months ago on Google
    Laundry service was exceptional and served with big smiles every time. Vanish and Sandeep are amazing. The laundry was well cared for and I have had daily laundry for over a month. All so well done. Merci!

  • 5/5 Diana P. 1 year ago on Google
    Fantastic room service as the room was cleaned after 1 day and it made such a difference to my stay. Akash was also very helpful in getting the room key sorted out yet again as there is a problem getting into the rooms. Also he is very kind and willing to sort out any niggles. He is an asset to Holiday Inns

  • 5/5 Ellora P. 6 months ago on Google
    I have travelled between Canada, and India my whole life, I am happy to say this has been the best hotel experience! Smiles, warmth and wholehearted, steady service 24/7 from the moment I arrived at reception to the last day of my stay. After a month, I am find myself with a heavy heart leaving these sweet people.

  • 5/5 Queen J. 11 months ago on Google
    We enjoyed our stay in Holiday Inn, Amritsar, especially the breakfast. Navjit was very hospitable and made sure the breakfast was exceptional every morning that we went to their buffet place. Must try are his pancakes and parathas. Ramneet from housekeeping provided great service. Special thanks to Rabindra Das for making our stay wonderful and looking after us so well. We will visit again as the hospitality is amazing.

  • 4/5 Diwakar K. 1 year ago on Google
    A good hotel where you feel home and safe. Unfortunately a little problem with the room service response which are either forgotten, ignored or taken casually. Rooms needs a little maintenance with specially bathroom need some cleansing as it smells a lot. Food is good tried breakfast and dinner and the restaurant chef and services are upto the mark. Gym is small but adequate. Unfortunately towels and water was missing behen i visited there. Swimming pool is clean and good. Humble staff but needs a little more attentive

  • 3/5 Lalita S. 7 months ago on Google
    The hotel looks good and the rooms are good but the service is really poor. First they made an issue for the extra bedding that we asked for prior and then we asked for detail kits and water bottles but they did not send that at all! There is a power cut issue too! Although it was for a minute or so but happened quite a few times! Hotel stays are all about the experience and we certainly did not have a good one!

  • 5/5 Ranvir R. 7 months ago on Google
    The stay was great. This is our second stay at this hotel and the locality and amenities available at the hotel are wonderful. I used the gym and all equipment is working there, the bathroom facilities are up to scratch. We had a breakfast which was included and there was a range of English and Indian food. It helps especially if you would like some protein in your diet! Sohan and his manager Fazil were great at offering us our breakfast during the stay. It was a very enjoyable experience!

  • 5/5 Santosh J. 11 months ago on Google
    Nice hotel in Amritsar. I really enjoyed their services. Foods are good. Nice ambiance and helpful staffs. This hotel is located in good area and proximity to the railway station and airport is very nice. Famous place in Amritsar "Golden Temple" is also not far. You can get cars easily from this hotel. They also have rental vehicle service. Overall quality is good and maintains the reputation of the brand.

  • 3/5 lakshmi l. 11 months ago on Google
    We stayed 2 nights at this property. Airport pick up ( Mr. Yogesh from the Travel Desk handled it well) and check in were smooth. Room size is also very good. However, the quality of material used in the rooms and common areas are very poor. The smelling carpets, rusted and stained shower curtains, very very old towels etc. made us wonder if this is the standard of a 5* property of IHG group in India! House Keeping staff were very courteous and helpful. But their service quality is being affected by the above mentioned issues.

  • 5/5 rambabu k. 1 year ago on Google
    Breakfast is most enjoy her group very pleasant stay at the hotel for about 1night stay while a few services at the hotel need upgrading the overall experience has been quite good and on the ball! Breakfasts were the most enjoyable specially thanks ms Sarina at the restaurant was always the most attentive and responsive to the groups asks!

  • 5/5 Darshan R. 1 year ago on Google
    Courteous and nice service by staff.. Security staff is very nice. Welcomed us by staff at entrance and also at exit. At gate also,staff helped us for parking of vehicle. No difficulty in finding out Location. Very neat and clean Banquet Hall . God bless Manager and all staff members

  • 5/5 Kunal J. 1 year ago on Google
    Now that’s what we call epitome of Hospitality! Well behaved staff, awesomely maintained property with all the amenities available. Budget friendly 5 star property in the heart of city. The property is located in a peacefully calm area. Restaurant and In room dining menu is fully loaded & pocket friendly too. Swimming Pool & Gym is also very well maintained. Breakfast Buffet has a lot of variety to offer. Special thanks to Abhishek Sharma- HOD Front Office for making our stay memorable & for a smooth check in & check out experience. Cheers!

  • 5/5 Jatin K. 1 year ago on Google
    Rooms are clean and also the housekeeping staffs are really friendly and cooperative. Ms.Ritika.from housekeeping department, was really a kind person. He took care of the needs and made the stay just perfect and relaxing. Be it my laundry or other office supplies he was on his toes to fulfill them and the most best part is with a big smile on his face. Thank you so much to all the best Ritika.

  • 1/5 Ashish R. 1 year ago on Google
    I think the hotel is only registered as 5-star but in terms of Service - 0 star Food - 0 star (only because there is no negative marking) *I had checked in the morning and they gave us a smoking room, so we asked them to change, they didn't come to the room, but I was totally expecting that hence went down to the reception and asked them to change. They said they would change by the time we would be back from work. I reached the hotel at 11pm (almost 12 hours later) and guess what they still hadn't moved out our luggage or room. And this is not a single incident I have spent more than a week in this hotel and trust me it has found new ways of disappointing us.

  • 5/5 Rupesh J. 1 year ago on Google
    I visited this place few days ago and it was an absolutely amazing experience. Nice courteous staff special mention to Mr. Akash. He was very humble and polite and went over and beyond to make our stay enjoyable and comfortable one. I wish him all the best and I highly recommend this hotel to spend a quality time there...!!


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