I will just drive into Owasso from now on. The waiting room was about 85 degrees. You can't wait in that with sick people, it's like a breeding ground for bacteria. Very little communication about appointments wait time, or wait time I general. I cant speak for the Providers, as I never saw one. I left after an hour and a half, drove to medwise in Owasso, and was seen and treated in less than 30 minutes total. And their AC works.

Registered my son online at 8:00am to be seen for cold like symptoms. Registration went fine. I was scheduled for a 10:30am appointment. I checked in online after arriving to clinic and was told by another mother that she had also registered online and after waiting in lobby approached check in desk just to find out that they have no providers today. I guess I would still be sitting and wondering, had she not notified me. Very poor service. I wouldn’t recommend using online as I was told by receptionist that “I am not allowed to call patients to notify them when there are changes”. Very poor way to conduct business in my opinion, especially when you have a sick child.

I agree with everyone else dealing with the front desk women. Disrespectful customer service.. The desk is Rude and Hateful, my dad is almost 80 and she was very rude to him. The medical team is always great and helpful but who ever runs the front desk is costing them customers because now I will just drive to owasso

I’ve going to Skiatook urgent care since they opened, and I have always had a good experience. This time I felt more like a bother to the provider, and couldn’t even understand what she was saying because she would talk to low. I’m frustrated, because she didn’t test me for strep or Covid and is only treating me for an ear infection. And I have now spiked a fever.

No care was provided, only referred to an emergency room. But they will charge you regardless. And good luck disputing the charge as it seems they follow the tried and true corporate scheme: put you on hold till you give up. What a racket. God I hate urgent care centers. Especially this one.

Disrespectful customer service.. The lady at the desk is Rude and Hateful, she talks down to you like you're scum. I'm willing to give people the benefit of the doubt but every time I've had an interaction with this lady it's been the same. If her attitude isn't enough her ignorance of what a notorized documents are for is the cherry on top.. I left a notorized medical document stating that the babysitter in question had the authority to have my kids treated in case something happened while I was on vacation and NOT reachable in the middle of the ocean. She demanded that the babysitter get a hold of me on the phone so that she could hear me approve to care for my child, she did not seem to understand even though it was stated several times I'm not reachable hence the notarized medical consent document, the local hospital accepted it no problem said this is exactly what they need. I am boycotting this location and want to boycott the whole institution, however there's not very many options of urgent care in my area, the other Center in a nearby town has way better customer service.

Went here to get some help with my flue like symptoms. When the front desk lady asked for my insurance card, I told her that I forgot it and that I could bring it once I’m feeling better. She said no. I then explained to her that I have Stage Five Chronic Kidney Disease. My kidneys are functioning at 3%. So when I get sick, I really get sick! The lady just shrugged her shoulders and said, you need your insurance card. It doesn’t matter if you have an insurance card or not. If you need help, you should get it. This is the worst care I’ve ever experienced at a medical facility.

The wait was long 40-50 minutes with an appointment and empty waiting room. Later learned that they had a computer problem causing delays. Let us know…we’re going to understand. Things went quickly once in the exam room

I stepped on a nail and needed a Tetanus booster. I walked in at 3:50 on a Sunday afternoon, 10 minutes prior to close. The staff graciously treated me without seeming rushed or irritated by my last minute arrival. I am very grateful.

It's a good place to go just sometime to long of wait time especially if you have an appointment and the walk-ins go before you.

The PA who helped me was amazing! Very knowledgable and it felt like he was part of the family- SO caring!

Great experience! I was not feeling well at all. They got me in and out quick and the staff was friendly.

Felt like I broke my foot, provider wouldn’t even write a note to my employer so I could get light duty for a week because “I don’t know your job role” and “because your job didn’t send you here” makes no sense. Felt like a second class citizen

This is a facility we've been to many times. Even though we had an "urgent care appointment" today, we were there will over 2 hours. I also noted the facility needs to be cleaned. Cobwebs behind the television, vents dirty, the floor in our room had some litter.

Terrible customer service and terrible communication. We took our son here for an x-ray on a Saturday, we were told the radiologist was behind but would call Sunday with results. Never heard from anyone. Called the call center because you can't reach the clinic directly. Took two phone calls and approximately an hour of time to leave a message for the clinic to call. The clinic calls Monday late morning and was very unprofessional. We were excited to have an urgent care so close but will not be back due to extremely poor care and service.

Dr Maggie was really great, a total pro. Everyone in office was friendly and efficient. Easy to make appointment online and almost no wait. Highly recommend.

I went to Access Medical in Skiatook this morning for an infection on my eyelid. I made the appointment the night before and was escorted into an exam room within about 10 minutes of the appointment time. The staff was friendly and efficient. I would like to thank Stevie Holley, PA-C for her thorough exam and professional manner. Charlie

In and out w kiddo in about an hr w RX sent. The person who seen our Lil was great w her. Checking in was a bit overly complicated, however I fear that's the way tech is. The nurse who weighed initially not very kid friendly, perhaps a bad day or she's not use to being around kids? Ours is 8 and very quiet and shy so I can't say she was being rowdy even.

Multiple times we've been in, they can't seem to ever be on time with appointments nor can they communicate that they are behind before we show up early for the appointment. Staff can be less then helpful at times. It was easier for us to pack up and drive to medwise in sand springs.

Doctor was amazing and taught me some things I didn’t know which I appreciated and took all the time o needed! Loved not feeling rushed! Thank you!

I would have given 5 stars but the attending physician was very cold, unapproachable. and didn't seem to want to be there. The front desk staff and nurse were friendly, kind, and approachable.

Went in on a Saturday morning. First, Lady at front desk extremely rude. We brought our 2 year old in for a cough. The nurse and Dr could care less about the details we were trying to give them about what's going on with him. They looked in his ears, said she had Otitis Media in right ear (ear infection), then called in antibiotics (to a pharmacy that was closed untill Monday), did no further testing and sent us on our way. We took him to a pediatric urgent care the next day and was told his ears where great and he most likely had RSV. We are beyond ticked off with access urgent care and will never go back again.

Very pleased with the Urgent Care in Skiatook. Took my grandson to be seen. Check In was very easy and the receptionist was very helpful. The nurse and doctor were friendly, compassionate and professional.

We had the best visit tonight we’ve ever had at this urgent care. They were so kind and caring to my daughter(5 years old). They were patient with her and talked to her the way she would understand.

Made an online appointment for 1:40. We arrived 1:20 and checked in online at 1:32. Amy at the front desk told me I had to fill out paperwork even though we were there a month ago and filled out the same paperwork at that time. After paperwork was signed, we sat in the waiting room and watched two people who checked in after we did, get called back before us, one of them was seen and left. I went back to the front desk to ask how much longer, there was a different lady who told me it was shift change and Amy did not actually check us in. Then, she asked me if my son had been seen there before because she couldn’t find his file and would need to create a new one. She was pleasant and apologized, and said she would get us right in. We waited another 15 minutes and nothing. My son was running a fever, miserable, and wanted to go home and get in bed. In total, we waited an hour before leaving. It wasn’t busy, there was one other person in the waiting area. How do you lose a patients file? Amy needs some retraining to properly perform her job! There was no urgency and definitely no care!

My son was seen very quickly, and his prescription was called in to the pharmacy and we were in and out of Urgent Care in about 45 minutes.

This is the absolute worst care I have ever received for my 4 year old. Came in for a spider bite, and have waited in the waiting room for over 30 minutes. Then, got put back in the room and waited ANOTHER 30 minutes. GET ANOTHER physician?? Or I don’t know don’t take patients back till your ready?? Or hey here’s and idea let people know how long they will be waiting!!!!

Nicely greeted when we arrived. Staff and Doctor were super fast. Been here several times and always leave feeling better. Dr.Jones was very helpful.

But first nurse and doctor were excellent but the third nurse was very short. She sent my prescription into the wrong pharmacy and I had to wait on hold for 14 minutes to get through to a national call center for them to reroute me to the Skiatook office. It sounded like the same nurse that was short with me in the office but she finally got my script to the correct pharmacy.

I had to take three kids with me to get my son seen and I’m so appreciative that it was a fast and smooth appointment. We saw a nurse practitioner who was happy to answer my questions. We had a very good experience and will come here again.

Top notch service and thankful for the Nurse Practitioner that helped us! He was thorough and knowledgeable as well as thoughtful enough to make sure I wasn’t charged for tests we didn’t need! Grateful for his honesty and integrity!