Pathetic service. Just empty promises and a serious lack of communication. Calls not answered and poor attention to clients. My mag wheel was repaired after one entire week and on each day I was promised delivery- another LAME excuse! I wonder how Mercedes Benz regards them as an accredited provider

Communication with they're sales people is absolutely horrible. Their timelines do not make sense. I understand issues with backorder of parts, but now the parts arrived, they say more parts need to be ordered. My car has been in panel beating for over 2 weeks. I have not had my car for over 3 months. I feel they used the backorder of parts as an excuse to delay the works. I'm officially fed up. Worst experience ever.

Thomas did an amazing job fixing my car. My car now looks brand new, only not happy about the time it took to fix my car, otherwise I'm happy with the job well done 😊 .

!!!STAY AWAY!!! I am busy investigating a possible damages claim against Silverlakes ARC. I reported Silverlakes ARC at controlling body and Discovery for investigation. The constant lies, delays, and poor quality of work are shocking, and I do not understand how Silverlakes ARC can still be in business. My story is not new, as mentioned in several other complaints below— 8 WEEKS from receiving all parts as confirmed on Voice Recording on 05 October 2022. I kept notes of all timelines and "promises," and the story changed whenever confronted! I received my NP200 back with an unaligned bonnet, Additional Damages to the car due to "Hydraulic Lifts," and the card was not even adequately washed or vacuumed. We had to show them the car water level is too low!!! 4 Weeks at Mechanical Work. Auth given on 19 August 2022 and received the vehicle back on 18 November 2022. !!! 12 WEEKS!!! - The assessor's Job card states the car will take 15 Working days to repair. This is a warning - If your insurance states your car is with Silverlakes ARC, rather pay to have your car removed than trust Silverlakes ARC with your vehicle. DO NOT BE fooled by the Mercedes Logo outside. Run, Run as fast as you can! I am taking my NP200 for full investigation at another service centre and will share my findings.

They have nosense of proper customer service. My brother took his car there, they kept the car for over 6 weeks and didn't want to assist him with courtesy car after the car hire lapsed. Then when the vehicle repairs were finished, there we still issues with bumper, which they called that due to old damage

Worst experience ever, i was involved in an accident on 2nd of August 2021 and my Van was towed there while i was taken to hospital, next morning when i came to check my car at ARC, i found it stripped with my belongings stolen, money, Airforce1 sneakers, sleepers, alcohol within my cooler box, also my brand new earphones my smokes all taken.... My car was towed and droped off at 22:13pm but my car was later temperd with as my tracker record shows the ignition was also switched on at 23:13pm same night...

Pity Google doesn't have a "zero stars" option. These guys are pathetic. We took our car in for a simple scratch repair and it took almost 3 weeks for them to complete the job. When we collected the car, we couldn't get it to start. The claim from them was that the battery had expired, so they recommended that we replace it. The battery was replaced on the spot, but later that day our car broke down on our way to JHB. Silverlakes ARC (SARC) arranged to have the vehicle towed back to their shop and claimed that the towing cost would be covered by SARC. Later that week we received an email stating that they performed a diagnostic test and found that the alternator was faulty (which means they made us buy a new battery unnecessarily). They informed us that we should collect our car from their shop, but that they wouldn't release the car if the towing invoice (which they said they would cover) wasn't paid by us. Then followed a string of calls which would eventually lead to them taking no responsibility whatsoever, despite us having the conversations and their undertakings recorded on a call recorder app. Major coincidence that the alternator had to be repaired/replaced right after they've done the scratch repair. Can't fault the initial repair work, but the customer service was absolutely awful and the fact that we had electrical issues after they had the car in their possession for two-three weeks makes you wonder. Rather stay away!

PLEASE avoid this place at all cost!!! We waited more than 8 weeks for our car. When we got it back we took it to Toyota - steering wheel was skew. Back Belly Plate was broken. Front Belly Plate was missing! They will endanger your life if you take your car there. How Mercedes condones this place is beyond me.

Our car was towed to this place after we had an accident in Kwa Mhlanga, it took 3 months full for the repair to be completed, 20 March to 20 June 2022, they tried to keep us updated with the progress of the vehicle and we were getting impatient. The end result was just outstanding, well done. I am also happy with the 3 years warranty provided.

Dropped my vehicle off for repairs. The staff was very professional and efficient. My rental vehicle was delayed and they even offered to drop me off at my next destination. I would recommend them for all your Merc repairs.

Worst service I have had. Send my brand new vehicle in after a small bump. Took 1month to get parts (maybe that I can unserstand) then when it comes in it takes 4.5 weeks to fix. There response on asking is 10 to 15 working days. (that's 3weeks) Then I get phone call after phone call that it's ready (but didn't pass quality controll) Then when I fannaly collect they return without parts THAT where not broken. And after 4.5 weeks also didn't have a rubber that they should know about. (photos attached). My brand new car aslo smelt like a macanic slept with a prostute in it. Took a month to ger ride of the smell. And after all this the aircon which was working is not. When I say fix it they say they didn't work on the front I must take to the dealer. Maybe the should check 1st considering they can even supply the car back with the same parts. Maybe while the macanic was living in my car they broke it. I normally give good stars but this is a joke. Can't wait for my report.

This is just a first for me.Panelbeaters who finish earlier then anticipated and that with a job well done!Francis is just absolutely heaven sent with her constant updates and faithfully kept undertakings!You guys are hust in a class of your own!!

I would like to Thank DEON COETZER and he's team for an excellent service that was provided. The service was on PAR and the car was taken in and sorted without any time being wasted. I would recommend this ARC for anyone looking to get their problem sorted in no time.

My car has been with them for 7 months, after being hit on the bumper, the excuse is that there is a backlog of parts and the guy even blamed the Ukraine war for parts not arriving in SA. Now they asked me to call Jeep and place a complaint with Jeep so that they can send them the parts. Worst service ever !

Great workmanship, my vehicle looks like new

Great service was helped in just under 5minutes really recommend these guys if you ever need a repair quote.

Very good very good service 100%

Their job it's amazing. Keep it up

The service was good

Only called vehicle in once all parts were received ensuring I got my vehicle back in record time. Repairs were done well. Reception staff were very friendly, professional and helpful. Thank you Silver ARC

The repair work seems fine, but took almost 2 months. Always had excuses and always someone else’s fault.

Friendly service (especially from the manger), but poor communication with clients regarding the progress of the vehicle’s repairs. I only received one or two sms’s and would only get a call after calling reception multiple times to get feedback.

Got my car back and it felt new. Thank you for the great service and updates on repairing my car!

The customer service is very poor. I had to call five times at 1 point in a day, just for feedback, first call being at 08h00. Calling through out the day till 5pm, they would promise to call back everytime. However no call back and still with no feedback. The estimated completion date was moved 3 times, every time by four weeks with no one even bothering to call or text as to why. I had to call in frustration to get any kind of information. At one point they spent 4 weeks just painting the car according to their system. I was very disappointed to say the least. I honestly had high expectations when I took the car in, as they seemed quite professional. However dololo.

Title: Outstanding Service at ARC Silverlakes, Thanks to Quintin Bannister Rating: ⭐⭐⭐⭐⭐ I recently had the pleasure of experiencing exceptional service at ARC Silverlakes, and I couldn't be happier with the results, all thanks to the dedicated and skilled team at ARC Silverlakes. My Ford Raptor had been in an accident, and was in need of repair and restoration. From start to finish, the service provided by ARC Silverlakes was top-notch. Quintin went above and beyond to ensure that my Ford Raptor was restored to its pre-accident condition. His attention to detail and commitment to excellence truly set him apart. He made the entire process as smooth and stress-free as possible. What truly impressed me was the after-sales service. Quintin didn't consider the job done once I drove off the lot. He followed up to ensure I was satisfied with the repair work and to address any lingering concerns. This level of commitment is rare and greatly appreciated. The repair work on my Ford Raptor was impeccable. It looks and drives like it just rolled off the factory floor. I can't thank Quintin and the entire ARC Silverlakes team enough for their dedication to quality and customer satisfaction. If you're in need of automotive repair or restoration services, I wholeheartedly recommend ARC Silverlakes. You'll receive top-tier service from a team that truly cares about their customers and their vehicles. My experience was nothing short of outstanding, and I wouldn't hesitate to return for any future automotive needs. Thank you, Quintin, and ARC Silverlakes!

I just received my car GWM and I’m so happy that Frances kept her promise with me that they will finished in a week and she did. TSilver Lakes ARC repair my car and it became like new. Thank you everyone 🌹🌹

What an wonderful experience working with Frances and her team. We were very pleased with the exceptional service we received, the great feedback and the vehicle looked like new, after the small scratch and dent repairs.

Wow what awesome service I received from Frances, James and team. They are professional and the workmanship on my vehicle was world class. I will really recommend them for any vehicle body repairs.

It's been an absolute pleasure having my vehicle repaired at silverlakes arc I was informed every step of the way When parts were an issue, I was correctly directed to have the issue escalated They employees of silver lake arc went above and beyond to assist me The finish off work was 100% . Employees @silverlakes arc have assisted me with such professional and Service. Please keep up the good work This review goes out to Lashane and Quinton friendly services

What an amazing experience!!! Thanks to everyone at Sliverlakes ARC, especially Karabo and Frances for keeping me up to date and going the extra mile and ensuring that I get my car back as good as new, even better than before! If you're scared of repair centers, look no further! These guys don't play games... there's only one way, and that's the right way! HIGHLY RECOMMENDED!!!!!!!!