2/5 Fatima B. 8 months ago on Google
I
would
first
like
to
start
off
by
saying
the
guy
at
the
front
desk
is
beyond
rude
and
needs
better
customer
service
and
communication
skills!
Booked
a
double
queen
bed
with
my
kids
and
fiance,
when
I
arrived
to
the
hotel
to
check
in
I
had
my
brother
with
me
as
well
because
we
planned
on
eating
pizza
and
watching
a
movie.
He
was
going
to
be
dropped
off
when
we
were
done.
When
I
walked
up
to
the
counter
I
said
hey
how
are
you
doing?
He
said
no
check
in
too
many
people!
I
said
too
many
people
how
its
3
kids
and
my
brother!
He
says
who
is
staying
in
the
room
I
said
me
my
fiance
and
my
kids,
he
told
me
he
was
refusing
to
check
me
in
while
I
had
my
brother,
that
I
had
to
take
him
home
before
I
could
check
in.
I
told
him
that
he
wasnt
staying
the
night
and
to
show
me
where
it
says
no
guest
are
allowed,
he
still
refused
to
check
me
in.
I
asked
him
who
was
the
boss
he
said
he
was
the
boss
but
I
dont
believe
him.
So
I
called
the
customer
service
number
and
thats
when
he
decided
to
proceed
with
checking
me
in
Once
in
my
room
the
floors
were
extremely
dirty
so
I
went
back
up
front
and
asked
him
for
a
broom!
He
told
me
no
so
I
told
him
the
floors
are
nasty
and
either
I
can
sweep
them
or
you
can
do
it.
He
says
that
I
need
to
wait
until
morning
for
housekeeping
because
he
wasnt
doing
it
and
there
were
no
other
available
rooms!
I
did
eventually
get
the
broom
but
the
lack
of
care
was
beyond
me
They
need
to
learn
how
to
talk
to
people
and
handle
customer
complaints
properly.
No
efforts
were
made
to
resolve
any
issues,
he
met
everything
with
negative
energy
and
immediate
frustration
which
is
sad
because
besides
the
floors
being
dirty
and
there
being
old
french
fries
in
the
drawer
the
rooms
were
actually
nice
and
I
WOULD
have
stayed
another
night
but
I
rather
go
some
where
with
better
customer
support
and
care
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