Victor, Kim and Bridget helped us move a super heavy box and were extremely cheerful and nice all the while! Highly recommend coming to this store if you’re seeking great and friendly customer service. Thank you for all the help!

Victor, Jo, Mike, and Xavier are the best! Every time I come here they are so helpful and knowledgeable and so fun! This is my favorite UPS Store! Thanks for all you do you’re the best!

If I could give this business a zero I would. This is not UPS but an independent operation. Zero assistance with a lost shipment of important documents. No communication. No interest in helping whatsoever. Basically never given the straight story. Awful experience. Contrary to the the owner’s response, my original question to the staff as to the disposition of my lost documents was in late March. I had returned to the store because I was informed from the recipient that my documents had not arrived. I was not informed by UPS because apparently I wasn’t the shipper, the UPS Store was so I never received any updates as to my documents location. I learned this the hard way. Upon going to the store on March 29, which was 2 weeks after I’d sent the documents, I was told don’t worry about it and someone would contact me. Never happened. I went back to the store 4 more times and got a different story every time. Different employees swore up and down they’d call me when they had some info. Got a call once. I called corporate UPS and finally got an explanation as to how to file a claim and what the relationship was between UPS and the UPS Store. I was essentially caught between two operations which both blamed the other for the delays and miscommunications. It was finally confirmed to me on April 27, almost exactly one month after I started trying to figure out what happened to my documents and how to put a claim, that UPS corporation had a check that would be mailed to the UPS store for me. I’d need to wait “10 to 12” days for the check to arrive. This is UPS telling me a check would need 10 to 12 days to get from them to the store. 10 to 12 days! I asked why the store didn’t pay the claim directly to me a month ago and have the store wait for reimbursement. UPS said some store owners will do that. Bottom line. Shipped the documents on March 14, found out second hand they were lost 2 weeks later. Got nowhere with my claim until April 27, got my check on May 10th almost 2 months after shipping . 2 suggestions. 1.Make it clear to the customer they are not the shipper and will not receive automatic tracking updates. This should be corrected. Secondly explain how the claim process works and assist the customer in making a claim. Every person’s shipments are important to them and they shouldn’t be dismissed or ignored. This lousy experience could have been different if someone in the store had taken the time and expressed the interest to help and that just did not happen. Because of the response I got for my review my rating goes from zero to minus 1.

The clerk was friendly, efficient and accommodating! I was dreading my visit, to ship a heavy box back home; and the clerk completed everything within ten minutes. She made the entire process very easy. The box even delivered on the planned delivery date.

I’ve never written a google review but feel compelled to write one here. RUN, DONT WALK, RUN to Fed Ex. This store lost an overnight of very sensitive documents and then took nearly a month to give me a refund. No explanation of how my OVERNIGHT package could be scanned at their store then no trace. They assured me it left their store but could not produce proof other than saying “we have camera’s” Really? Terrible customer service, terrible follow up. Claimed they have to wait for UPS to pay me the claim yet when I finally got a check it was from their local store account, not corporate UPS. Fed Ex got duplicate docs to destination next day…need I say more. I’d give them a zero if google would let me.

Shipped an expensive piece of workout equipment back to the manufacturer, purchased $2000 worth of insurance, and UPS caused $450 worth of damages. Never did the associate explain the claims process (they’re saying they don’t cover damage only lost items). The recipient provided half a dozen photos of the broken box, and all the packaging material inside to show it wasn’t haphazardly thrown in. Over two weeks have gone with no response from the store who is supposed to be handling this process. Will never ship here again.

Went in the store today and the lady behind the counter was just horrible. We ship from there every couple months and I guess you prices have more than doubled.

Outstanding! We have been using this UPS Store to pack and ship fine art and many other household items from FL to CA over the past six months. All the staff have been professional and helpful. Their attention to detail is excellent - they have always been patient and friendly. Many thanks to Sarah, Jo, Max, Xavier, Victor, and others (sorry I don't recall all the names). Highly recommended for packing and shipping needs!!