The owner did my hair and made me look literally like a skunk. I asked for a Balayage that was brought up higher (close to the roots) and instead she put in foils that were completely not symmetric and not even from one side of my head to the other when parted in the middle. They were not faded like balayage at the root. Further she rushed me out because she had another client waiting, parted my hair on side even though I told her I wear it in the middle, and did not fully dry my hair so I could not see the uneven result until I got home. When I requested a refund she would not provide it. This was absolutely the worst hair service I have had ever. When I showed the photos to other hairstylist they were appalled at how badly she did my hair and how uneven/not symmetric the highlights were. Please do not go to the salon. -Anna Update response to owner's response: I have attached photos of the work the owner of Chroma Salon did to my hair (see below). I sent her a photo of the photo with faded balayage close to root attached (my roots were grown out). I did not ask for an unsymmetrical, super thick highlights look but BALAYAGE that is traditionally always blended brought higher toward my root. I was extremely clear as to what I wanted and even sent her the photo on messenger (it's attached). I never told the owner what stylist I have been to before as he lives were up north so she wouldn't even recognize him (stylist in NY), so her reply is a blatant lie. Also I paid Vertu Salon (Crystal, who I highly recommend) $450 to fix the work and damage done by Chroma Salon, so money was not an objective and both Crystal and her salon agreed that the work done by Chroma was horrible (print screen attached) with "that is so sad" as the response to what Chroma did to my hair. I tone my hair at home and sometimes do my roots as it's easy for me and saves me from visiting salon ever 3-4 weeks as my hair grows really fast. It has nothing to do with money, but convenience and time saving. Toning my hair takes 15 minutes at home, versus drive time and half hour + at salon. Also I had an event to attend the same night my hair was done so I was forced to tone my roots at home myself after going to what I believed was a professional hair salon so I would not have to attend a business meeting with stripes and orange hair. The lack of even an apology from the owner for the terrible work is appalling and sad, and worse trying to discredit me by practically calling my a liar, when the photos are clear evidence of her poor quality balayage and the work being nothing like the photo I sent her that I also attached herein. Please save yourself the aggravation and embarrasment and DO NOT USE THIS SALON.

Sylvana did an amazing job with my hair yesterday. I naturally have ash tones in my hair so it doesn’t always pull the blonde though Sylvana was a rock star! It looks great

Silvana is an amazing professional hair dresser!! I walked in with highlights all over my hair that I didn't like and she transformed my hair into the more natural blondish look I wanted. I am so happy with the look and how my hair is now. In addition to her amazing customer service and how she treats her clients! I am definitely going back and I highly recommend her salon!

Silvana is the best colorist I have ever had! Thank you for making me the best blonde highlights I ever had! She has a passion for what she does and very talented. My hair was so over highlighted from another salon and she perfected the color and I am so loving my color now. Top of the line products used as well and my hair is soft and silky. I am beyond happy with the results.

Silvana is the most professional hair stylist I’ve ever had the pleasure of meeting! She takes her time and I always feel so beautiful when I leave the salon. The salon itself is clean, beautifully decorated, and has a very relaxing atmosphere to it! Isabella is also incredible. I always look forward to getting my hair done. Chroma salon is truly the best-thank you so much!

It was my first visit to Chroma. I’m incredibly happy I decided to make an appointment with this salon. I needed a good haircut to clean up dead ends and get my hair back in shape. I explained I want to grow my hair out and the stylist, Karina, gave me a fantastic haircut. I would never trust a chain that offers cuts at $35+ to essentially “do what they think needs to be done”. It was clear this salon is staffed with knowledgeable professionals. After leaving, I’ve been able to appreciate just how awesome this haircut is! Thank you Karina and Happy Thanksgiving!! Keturah (Kat)

As always Silvana delivers phenomenal service! I am always happy with her work; she listens to what you want and goes the extra mile to make it happen. I LOVE her work and I LOVE the results. Got a haircut and color and left with exactly what I asked for. Thank you Silvana for being such a top notch professional.

I am very pleased with my experience at chroma salon! I was in town for a few days and in desperate need for a haircut, and Marissa very accommodating by been able to take me later in the afternoon. She totally understood what I wanted to do with my hair. She took her time, was very detailed, made great recommendations for future hair treatments, etc. great conversation as well. I love the way my haircut turned out...I will totally go back next time I am in town! Thanks Marissa!

Silvanna is an incredibly talented stylist. She took her time with me deciding on how to color my hair back to what suits my personality. She colored my hair perfectly like second nature. She washed my hair very thoroughly and was gentle - always asking if I was comfortable. I then decided to do the Brazilian blowout - and keep mind I have a lot of thick, hard to manage hair that usually takes a while to complete. Silvanna did this job in record timing - I was so impressed. I knew she really cared and was meticulous when she took very small strands of my hair to blow dry and straighten. I also had a flawless trim done to finalize the look. She is very skilled and puts her soul into her work as it shows in these pictures. I’m lucky I found her.