Caffe & Gelato Marco Polo image

Caffe & Gelato Marco Polo

Cafe Ice cream shop

👍👍 Just ate the most wonderful Apple Strudel with an amazing pancakes-like crust and sweet & sour filling. Went great with the vanilla ice cream and a lovely cappuccino. Grazie! ❤ People often mention cream, service, good, coffee, nicht, staff, Service, sehr, great, waiter,


Address

Alter Markt 44, 50667 Köln, Germany

Website

newbe.pw

Contact

+49 221 2573709

Price rating

$$ $$

Rating on Google Maps

3.50 (494 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: cream (24) service (18) good (16) coffee (12) nicht (12) staff (11) Service (11) sehr (8) great (7) waiter (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Bogdan P. 5 years ago on Google • 33 reviews
    Just ate the most wonderful Apple Strudel with an amazing pancakes-like crust and sweet & sour filling. Went great with the vanilla ice cream and a lovely cappuccino. Grazie! ❤
    3 people found this review helpful 👍

  • 4/5 Mick P. 1 year ago on Google • 875 reviews
    I ordered a spaghetti ,chocolate and banana icecream, and an iced coffee, the iced coffee wasn't quite what I expected but it was delicious anyway. The icecream was also tasty, so no complaints from me !
    1 person found this review helpful 👍

  • 1/5 Mariana G. 1 year ago on Google
    We ordered ice cream at the counter and went to sit at a table. One of the waitresses didn't let us sit down, saying that those ice creams were only for eating out. The place had LOTS of empty tables.....
    2 people found this review helpful 👍

  • 1/5 Bozhena P. 1 year ago on Google
    I don’t recommend this place - very bad service. We bought ice-creams and water and wanted to sit and a waiter told me and my daughter to leave, as we bought ice cream to go! There were ten tables free at that moment. What a shame!
    2 people found this review helpful 👍

  • 1/5 Engin T. 1 year ago on Google • 335 reviews
    Very bad service and the ice wasn’t so good as you would expect. They took the wrong order and didn’t correct it after.
    1 person found this review helpful 👍

  • 4/5 Yatie J. 1 year ago on Google • 105 reviews
    Located at Altstadt Cologne. Friendly service, nice ambiance, coffee and waffle taste great!!!
    1 person found this review helpful 👍

  • 5/5 Wensi F. 5 months ago on Google • 26 reviews
    Very good gelato and friendly staff. We went everyday during our stay in Köln.
    1 person found this review helpful 👍

  • 1/5 Lena K. 4 years ago on Google
    (Translated by Google) We wanted our order inH. V. 10.70 with 20.70 so we get 10 euros back. The waiter's blunt answer was "you can pay in the supermarket but not here". Really incredibly bad, outrageous service. I warn everyone to go here! (Original) Wir wollten unsere Bestellung imH. V. 10,70 mit 20,70 bezahlen sodas wir 10 Euro zurück bekommen. Die flapsige Antwort des Kellner war "so können Sie im Supermarkt bezahlen aber nicht hier". Wirklich unfassbar schlechter, unverschämter Service. Ich warne jeden hierher zu gehen!
    1 person found this review helpful 👍

  • 1/5 Jenn E. 4 years ago on Google
    (Translated by Google) Very unfriendly service. Have a little drink and pay with coins. The waiter then said "It may be okay where you come from - here it is simply outrageous". How racist. Never again! (Original) Sehr unfreundliche Bedienung. Haben eine Kleinigkeit getrunken und mit Münzen passend bezahlt. Der Kellner sagte daraufhin "Da wo du her kommst mag das vielleicht in Ordnung sein - hier ist das einfach unverschämt". Wie rassistisch. Nie wieder!
    1 person found this review helpful 👍

  • 3/5 Juan P. B. 2 years ago on Google
    Nothing out of the ordinary… little bit expensive for what they give you and the services is on point to the drinks: flat.
    1 person found this review helpful 👍

  • 1/5 Karol R. 4 years ago on Google
    Very Bad Service! I asked for a banana Nutella crepe and they had not bananas, so I asked for just a Nutella crepe (expensive btw) and they gave me a crepe with a lot of sugar and maybe one little spoon of Nutella As we just receive the order and he told us he’s closing so we had to pay immediately, although his colleges were still there. I was with some friends who speak no German and they were treated badly and rude from this guy, even if it’s a touristic place (alter market). I definitely don’t recommend this place
    1 person found this review helpful 👍

  • 3/5 Gabriele S. 4 years ago on Google
    (Translated by Google) Very nice service and delicious latte macchiato and cocoa. The only drawback the ladies toilet is completely broken or not there at all. (Original) Sehr nette Bedienung und leckere Latte Macchiato und Kakao. Das einzige Manko die Damen Toilette ist komplett defekt bzw. gar nicht da.
    1 person found this review helpful 👍

  • 4/5 Rowena P. 1 year ago on Google
    Very busy, waitresses rushing about, but service with a smile. Husband had spaghetti icecream with banana, I had a ham and cheese ciabatta and we both had an iced coffee. Food was delicious.
    1 person found this review helpful 👍

  • 5/5 keluj 1 year ago on Google
    Very good ice cream for a reasonable price. Lovely seating outside on the Alter Markt.
    1 person found this review helpful 👍

  • 1/5 Mykhailo N. 4 years ago on Google
    (Translated by Google) Very poor service. Unfriendly staff. I do not recommend to visit. Nearby there is another very good cafe with ice cream. (Original) Очень плохое обслуживание. Недоброжелательный персонал. Не рекомендую к посещению. Неподалеку есть другое весьма неплохое кафе с мороженым.
    1 person found this review helpful 👍

  • 2/5 Alessandro M. 1 year ago on Google
    Nice coffee but not the best coffee bar. You have to pay to go to the toilet, even if you drink somenthing and the min ammount is 10€ if you want to pay with the card.
    1 person found this review helpful 👍

  • 5/5 J D. 6 years ago on Google
    The Bailey's cappuccino was delicious! I paired it with scrumptious chocolate and tiramisu gelato. This warm place made the rainy day bearable.
    1 person found this review helpful 👍

  • 5/5 Kristina D. 7 months ago on Google
    good place, has great ice cream and a large selection of ice cream melbies and 20 types of coffee
    1 person found this review helpful 👍

  • 1/5 Steve P. 4 years ago on Google
    Half of the order was 30 minutes late, nobody cared, the food wasn't great, we'd suggest you go elsewhere.
    1 person found this review helpful 👍

  • 1/5 Christiaan G. 4 years ago on Google
    (Translated by Google) Worthless ice cream shop. If you want to sit down with 2 children for coffee, tea and an ice cream, you are simply refused. And because the children do not eat a coupe, but simply want it. Arrogant thing. Never again. Not even for 4 coupes. (Original) Waardeloze ijszaak. Wil je met 2 kinderen even gaan zitten om koffie, thee en een ijsje eten wordt je gewoon geweigerd. En omdat de kinderen niet een coupé eten maar het gewoon op een hoorntje willen. Arrogante zaak. Nooit meer. Zelfs niet voor 4 coupes.
    1 person found this review helpful 👍

  • 1/5 Areg V. 4 years ago on Google
    Horrible service, the worst staff in all of europe. No wifi, payment only by cash and they inform about it only when you want to pay the bill.
    1 person found this review helpful 👍

  • 4/5 Emre K. 6 months ago on Google • 320 reviews
    Delicious ice-cream but very bad coffee experience

  • 1/5 Caroline 1 year ago on Google • 129 reviews
    Iced coffee and milkshake look maybe good, but taste like water and sugar. And overpriced. Unfriendly staff, we were told we could only order or pay with her colleague. Which makes no sense as they both seemed to do exactly the same thing. Toilets downstairs are 'controlled' by two guys hoping to get a tip. Very odd. Not recommended and never going back.

  • 4/5 Nikos n. 10 months ago on Google • 116 reviews
    Very beautiful atmosphere. Good Coffee and Eis. Service was very good and nett.

  • 2/5 Magdalena D. 8 months ago on Google • 11 reviews
    Hardly anyone from service speaks English at communication level which for tourist city and central.location is rather poor. Very rushed service. Gelato very avarage. Prices are high and tips are automatically added to the bill but not further info about it.

  • 5/5 foto k. 4 years ago on Google
    (Translated by Google) The ice cream tasted very good. Recommended. (Original) Das Eis hat uns sehr gut geschmeckt. Empfehlenswert.

  • 4/5 Jutta B. 4 years ago on Google
    (Translated by Google) Sit and look and the sundaes ? (Original) Sitzen und schauen und die Eisbecher ?

  • 4/5 Andreas F. 4 years ago on Google
    (Translated by Google) Already to sit, inside and outside. Delicious ice cream and great snacks (Original) Schon zum sitzen, drinnen und draußen. Leckeres Eis und auch tolle snacks

  • 4/5 Sabine F. 4 years ago on Google
    (Translated by Google) Delicious ice cream, cozy and friendly (Original) Sehr leckeres Eis, gemütlich und freundlich

  • 4/5 anna dan b. 4 years ago on Google
    (Translated by Google) Good (Original) Bien

  • 3/5 Hannelore D. 4 years ago on Google
    (Translated by Google) Well, the ice cream is good but not outstanding (Original) Na ja,das Eis ist gut aber nicht überragend

  • 3/5 任启琳 4 years ago on Google
    (Translated by Google) I can eat it, but it is really a big problem to pay only in cash. But we also blame us for not saying hello in advance. The final checkout is a two-faced cash machine. It is also tried several cards before it is taken out. I really recommend adding a way to pay by credit card! (Original) 吃的还可以 但是只能现金支付真的是个大问题 不过也怪我们没有提前问好 最后结账差一块二 对面取款机也是试了好几张卡才取出来. 真心建议要增加刷卡支付的方式!

  • 5/5 Becky J. 2 years ago on Google
    The Malaga ice cream was superb!!!

  • 3/5 Raquel Fernández S. 5 years ago on Google
    Not bad, the waiter was a bit rude at the beginning. The tiramisu beecher was a bit frozen. The quality is not that good.

  • 4/5 Artur O. 6 years ago on Google
    Their Flammenkuche weren't really my cup of tea but the ice cream was amazing.

  • 3/5 Arno W. 1 year ago on Google
    Lots of choise on the menu but you will have to pay for the toilet (€0,50) and if you wish to pay by card the minimum amount is €10. Staff is friendly and helpful.

  • 3/5 Mariam A. 1 year ago on Google
    The staff is friendly considering the high number of tourists, and the food was okay. But there was a very bad disturbing smell.

  • 2/5 Björn M. 10 months ago on Google
    Strawberry ice didn’t taste like it, it was more vanilla than strawberries. Service wasn’t friendly.

  • 2/5 Ricardo B. 8 months ago on Google
    Ice cream is not good to be honest, regular waffle cone was also pretty bad tasting hence 2 stars

  • 1/5 Kristin C. 4 months ago on Google • 4 reviews
    Yesterday we were in the mood for dessert. When we arrived one of the waitress asked if we could wait 2 min. Afterwards the man behind the counter spoke to us. When we asked if they had a table for 2, the man (with the tattoos) answered very briefly: no english. I tried to explain it again with gestures and still he kept repeating the same thing: no english and just left. Very unprofessional! They don’t even deserve 1 star!

  • 5/5 Rolf H. 4 years ago on Google
    (Translated by Google) Good and tasty! (Original) Gut und lecker!

  • 1/5 Michelle L. 4 years ago on Google
    very unpleasant service and awful cakes. The waiter literally threw the receipt to me and my freind just because we wanted to pay in brown coins, which wort only 30 cents! But the thing is, we also had other coins and we were willing to pay with those if he asked. Then he thold me that we can use those coins in the supermarket and left just like that to bring someone else. Felt quite humiliated. Also we felt very angry for him staring at us with an angry face when we left. Cakes tastes very artificial

  • 1/5 E K. 6 years ago on Google
    We returned a bad cooked pizza and they put it next to christmas tree. We paid the pizza and they didnt give us other. The toilet was dirty with no soap and hand dryer. Just never again!

  • 1/5 Krzysztof S. 4 years ago on Google
    We had a quite unusual experience: the waiter (who said he was also the manager) literally yelled at my wife when she told him he was being impolite (as he was indeed). WORST customer service ever. Look for better places in Cologne - there are plenty of them.

  • 4/5 Vukasin T. 4 years ago on Google
    Great espresso and tiramisu. On a sunny day, outdoor seating is a a must

  • 1/5 Irown /. 4 years ago on Google
    Never again this is the baddest Service that i ever had so unfriendly and the Coffe tastet very bad

  • 5/5 Lisbet M. 4 years ago on Google
    Nice place, great gelatos, awesome capuccinos. But careful the service there have a tendency to tip themselves ?

  • 3/5 Ronny P. 4 years ago on Google
    (Translated by Google) Service good. Price performance well the iced coffee was not the roar (Original) Service Gut. Preis Leistungen naja der Eiskaffe war nicht der brüller

  • 1/5 P-M B. 4 years ago on Google
    (Translated by Google) Very unfriendly service. Ice cream was ok but the staff was just outrageous. We couldn't pay by card and using an Italian name if you don't have anything Italian is very strange. We will definitely not go there again and I would not recommend it to anyone else. (Original) Sehr unfreundliche Bedienung. Eis war ok aber das Personal war einfach nur unverschämt. Wir konnten nicht mit Karte zahlen und einen italienischen Namen zu verwenden wenn man nichts italienisches hat ist sehr merkwürdig. Da werden wir sicher nicht mehr hingehen und ich würde es auch niemand anderem empfehlen.

  • 3/5 karin b. 4 years ago on Google
    (Translated by Google) Capposchino was cold. Apple strudel lukewarm. Service was very friendly. (Original) Capposchino war kalt. Apfelstrudel lau warm. Bedienung war sehr freundlich.

  • 2/5 Jonah E. 4 years ago on Google
    (Translated by Google) Expensive and slightly below average in taste. In addition, we first got wrong ice combinations. Overall not recommended. (Original) Teuer und geschmacklich leicht unterdurchschnittlich. Zudem haben wir zuerst falsche Eiskombinationen bekommen. Insgesamt nicht zu empfehlen.

  • 1/5 Anne F. 4 years ago on Google
    (Translated by Google) Very bad service. We ordered a cappu and water. Neither has been with us after 15 minutes, although not much was going on. The terrible thing was that the boss killed his employees in front of the clientele and that very loudly. We have gone and will not go there again. (Original) Sehr schlechter Service. Wir haben einen Cappu und ein Wasser bestellt. Beides ist nach 15 Min. Noch nicht bei uns gewesen, obwohl nicht viel los war. Das fürchterliche aber war, dass der Chef vor der Kundschaft seinen Angestellten niedergemacht hat und das sehr laut. Wir sind gegangen und werden auch nicht mehr dorthin gehen.

  • 1/5 Henry 4 years ago on Google
    (Translated by Google) Operation was listless and very slow. The staff also argued. We got up and left after 15 minutes. They don't see us again. (Original) Bedienung war lustlos und sehr Langsam. Zudem hat sich das Personal gestritten. Wir sind nach 15 Minuten aufgestanden und gegangen. Die sehen uns nicht wieder.

  • 5/5 Mª Carmen C. 4 years ago on Google
    (Translated by Google) Great cakes that have (Original) Buenísimos los pasteles que tienen

  • 1/5 Mykhailo N. 4 years ago on Google
    (Translated by Google) Terrible service, not allowed to order a child one scoop of ice cream. At least 2, but my daughter will not eat 2. For the first time such an experience. I do not recommend it. (Original) Ужасный сервис, не разрешили заказать ребенку один шарик мороженого. Минимум 2, но моя дочь не съест 2. В первый раз такой опыт. Не рекомендую.

  • 3/5 Lukas L. 4 years ago on Google
    (Translated by Google) In terms of price, appearance and service ok. (Original) Preislich, Äußerlich und vom Service ok.

  • 3/5 kavya y. 4 years ago on Google
    Plenty of choices available with Decent tasting ice creams, but their waffles are soggy.

  • 5/5 Ulrich V. 4 years ago on Google
    (Translated by Google) The best ice cream far and wide (Original) Das beste Eis weit und breit

  • 4/5 Michael H. 4 years ago on Google
    (Translated by Google) Here you can get very delicious ice cream and very tasty waffles, the location directly at the Alter Markt is of course fantastic. (Original) Hier bekommt man sehr leckeres Eis und sehr leckere Waffeln, die Lage direkt am Alter Markt ist natürlich fantastisch.

  • 5/5 Carmen D. 4 years ago on Google
    (Translated by Google) delicious ice cream with a great view op de Dom (Original) leckeres Eis mit super Blick op de Dom

  • 3/5 Petra P. 4 years ago on Google
    (Translated by Google) Coffee good crepes was cold and served in 3 minutes I don't know how everyone can make money (Original) Kaffee gut crepes war hkalt und in 3 min serviert ich weis nit wie die alle Geld verdienen können

  • 3/5 Thorsten S. 4 years ago on Google
    (Translated by Google) Quite expensive, but the cheesecake is good. (Original) Ziemlich teuer, aber der Käsekuchen ist gut.

  • 4/5 Simone B. 4 years ago on Google
    (Translated by Google) Cozy ice cream parlor also recommended over winter (Original) Gemütliches Eiscafe auch über die Winterzeit zu empfehlen

  • 5/5 Richard G. 4 years ago on Google
    (Translated by Google) Good food (Original) Gute speisen

  • 1/5 n e. 4 years ago on Google
    Very rude staff. Went in with my partner for a coffee and a drink and he went to pay with the rest of his coins, before catching a flight back to the UK. The waiter proceeded to then explain to us that in Germany you are treated like a king and one shouldn't then pay with their change. He apologised and tried to explain this was all he had left before catching his flight. Still he disagreed and told us we should learn the etiquette of different countries as he does when he comes to the uk. At this point i was so annoyed and embarrassed as we were in Germany visiting my family and this waiter was making us feel unwelcome. Funnily enough reading the rest of the reviews a lot of people think the staff are rude. Definitely better cafes out there with nicer staff.

  • 5/5 cristinamugicamarin m. 4 years ago on Google
    (Translated by Google) Cheesecake ice cream is out of series (Original) El helado de tarta de queso es fuera de serie

  • 3/5 Jörg B. 4 years ago on Google
    (Translated by Google) We ate 1 sundae and 1 waffle with ice cream - the sundae was good, the waffle was not that good (baked too dark). During our entire stay, staff spoke to a known person at the next table about what the guests were doing forbidden things - what I heard was partly justified. Nevertheless, the atmosphere was very uncomfortable. (Original) Wir verzehrten 1 Eisbecher und 1 Waffel mit Eis - der Eisbecher war gut, die Waffel leider nicht so (zu dunkel gebacken). Personal sprach während unseres gesamten Aufenthalts mit einer bekannten Person am Nebentisch, was die Gäste für verbotene Sachen machen - was ich so hörte, war teils berechtigt. Dennoch war die Atmosphäre dadurch sehr unangenehm.

  • 4/5 Alex 4 years ago on Google
    Drunk ice-cream. Did the job.

  • 2/5 Amanda S. 6 years ago on Google
    Nice views on the terrace. Service is apathetic at best. Kolsch was served in bottles only.

  • 4/5 Cor K. 4 years ago on Google
    (Translated by Google) Delicious hot chocolate with Amaretto. (Original) Heerlijke warme choco met Amaretto.

  • 4/5 Me H. 4 years ago on Google
    Delicious

  • 5/5 Jose Angel Garbayo L. 4 years ago on Google
    (Translated by Google) Best of all is the last bite you put in your mouth, it leaves you with a sweet and pleasant taste (Original) Lo mejor de todo es el último bocado que te metes a la boca, te deja un sabor dulce y agradable


Call +49 221 2573709 Open on Google Maps

Amenities


  • Offerings
    • ✓️ Coffee
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway

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