1/5 Lj D. 4 years ago on Google
I
would
have
left
“0”
stars
but
at
least
1
is
required.
Hopefully
this
message
finds
the
owner
of
the
hotel
because
they
clearly
have
no
communication
with
their
staff.
My
wife
and
I
stayed
here
for
2
nights
while
traveling
through
Germany.
I’ll
point
out
the
positives
first.
It
is
centrally
located
in
Cologne,
and
fairly
clean.
However
the
customer
service
will
make
you
want
to
avoid
this
place.
My
wife
and
I
came
down
to
the
hotel
bar
where
she
tried
to
order
a
tea.
The
receptionist
told
us
the
machine
for
tea
was
broken?
It
was
not
possible
for
tea.
She
seemed
really
inconvenienced
by
it
and
continued
to
drown
us
out
with
her
music/
or
cell
phone
behind
the
desk.
Early
Monday
morning
before
our
checkout,
we
were
abruptly
woken
up
by
construction
drilling
and
hammers.
Our
train
out
of
Cologne
was
not
until
the
afternoon
so
I
called
down
to
reception
to
ask
if
a
12-noon
checkout
would
be
possible
and
also
is
there
construction.
The
front
desk
seemed
“clueless”
about
anything
and
refused
to
offer
a
noon
checkout
unless
we
pay
an
additional
€15.00
euro.
A
few
moments
later
I
called
back
and
asked
to
speak
to
a
supervisor.
The
same
front
desk
receptionist
claimed
she
was
the
front
desk
manager
and
she
would
not
allow
this
because
she
has
already
made
plans
for
the
cleaning
service
for
the
room.
At
this
point
the
construction
was
so
loud
it
was
not
even
worth
paying
or
staying
in
the
noise.
Upon
leaving
our
room
we
open
our
door
to
construction
everywhere
on
the
entire
3rd
floor.
Makes
sense
to
match
the
noise
we
had.
We
took
many
pictures
of
this.
Checking
out
from
the
main
lobby
entrance,
the
same
“front
desk
manager”
who
I
spoke
to
twice
about
the
construction,
was
either
acting
“clueless”
about
anything
happening
on
the
3rd
floor.
My
wife
and
I
showed
her
the
photos.
She
quickly
tried
to
take
away
from
the
bar
tab
we
had
charged
to
the
room.
We
asked
for
a
detailed
receipt
before
payment
she
said
not
possible
but
flipped
her
screen
on
to
the
desk
to
find
more
hidden
charges
that
we
had
to
dispute.
We
were
so
turned
off
we
checked
out
and
took
a
taxi
away
from
this
place
feeling
cheated.
I
would
not
recommend
a
stay
here
even
to
a
friend
or
accomplice.
There
are
far
better
options
in
central
Cologne
3 people found this review helpful 👍