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  • 1/5 Lj D. 4 years ago on Google
    I would have left “0” stars but at least 1 is required. Hopefully this message finds the owner of the hotel because they clearly have no communication with their staff. My wife and I stayed here for 2 nights while traveling through Germany. I’ll point out the positives first. It is centrally located in Cologne, and fairly clean. However the customer service will make you want to avoid this place. My wife and I came down to the hotel bar where she tried to order a tea. The receptionist told us the machine for tea was broken? It was not possible for tea. She seemed really inconvenienced by it and continued to drown us out with her music/ or cell phone behind the desk. Early Monday morning before our checkout, we were abruptly woken up by construction drilling and hammers. Our train out of Cologne was not until the afternoon so I called down to reception to ask if a 12-noon checkout would be possible and also is there construction. The front desk seemed “clueless” about anything and refused to offer a noon checkout unless we pay an additional €15.00 euro. A few moments later I called back and asked to speak to a supervisor. The same front desk receptionist claimed she was the front desk manager and she would not allow this because she has already made plans for the cleaning service for the room. At this point the construction was so loud it was not even worth paying or staying in the noise. Upon leaving our room we open our door to construction everywhere on the entire 3rd floor. Makes sense to match the noise we had. We took many pictures of this. Checking out from the main lobby entrance, the same “front desk manager” who I spoke to twice about the construction, was either acting “clueless” about anything happening on the 3rd floor. My wife and I showed her the photos. She quickly tried to take away from the bar tab we had charged to the room. We asked for a detailed receipt before payment she said not possible but flipped her screen on to the desk to find more hidden charges that we had to dispute. We were so turned off we checked out and took a taxi away from this place feeling cheated. I would not recommend a stay here even to a friend or accomplice. There are far better options in central Cologne
    3 people found this review helpful 👍

  • 3/5 Richard H. 4 years ago on Google
    The hotel is spacious,clean and modern. I don't know the price it was booked for work. The only reason for 3 stars was because the bed was very uncomfortable and very hard. For some reason, like quite a few hotels in cologne, the bedding was too small I did not sleep well.
    2 people found this review helpful 👍

  • 2/5 Eadaoin D. 2 years ago on Google
    We paid extra for an extra large double bed but were only given 2 single duvets? We could have paid less money and been far more comfortable and shared a duvet. Not exactly a romantic getaway when you have to sleep separately under 2 single duvets. People shouldn't be charged extra for a bed they cannot dress comfortably....and then just say "no" when asked for an extra larger blanket. Super weird. Other than the beds situation the hotel staff were nice and then hotel kept very clean.
    2 people found this review helpful 👍

  • 5/5 JoJo The Y. 5 years ago on Google
    Nice clean and inexpensive hotel. Bed is firm and good state. Bathroom is very clean and the shower has plenty of hot water and space. There is a room downstairs for smokers.
    2 people found this review helpful 👍

  • 2/5 Miljenko Hajdarovic (. 6 months ago on Google • 305 reviews
    If staying in a hotel causes me unforeseen additional costs, that's a major dealbreaker. So, I checked into the hotel on Sunday at 3 p.m. I immediately informed the receptionist that their wifi was not working. They replied that they were sorry for the problem, but it was Sunday, and their IT support was not working. And that they will fix the issue as soon as possible. When I left on Wednesday around 10:00 a.m., the problem had not been resolved. Considering that the purpose of my trip was work, it is imperative to me that I have a high-quality Internet connection when I am in the hotel. That's why, as a foreigner in Germany, I had to buy an additional mobile internet service due to the hotel's negligence. The hotel had no further excuses for this deficiency nor any bonus for drinks, food or the like. For a hotel in a large German metropolis in 2023, that's lousy advertising. Even in Albania 6-7 years ago, I got a free SIM card for the Internet, which I could not use for a whole week. The hotel itself has the usual facilities. It is relatively close to public transport and the pedestrian zone towards the centre. In addition to a TV and a complimentary bottle of water, there are no additional facilities in the room. Although such room contents are announced on the booking page, it is already quite common for rooms of this level to have a small refrigerator and a kettle so that the visitor can prepare coffee or tea. There was not much noise in the room. The breakfast was relatively high quality. Following the hotel's environmental policy, I did not ask for room cleaning or additional towels during the entire stay.

  • 5/5 Federico P. 11 months ago on Google • 41 reviews
    Very nice hotel to stay in for a few days. Customer service was good. Breakfast is good as well. The room overall was good besides the pillows they were not soo good. The bed for my baby was great and our bed was really good as well. We will stay there on our next visit to Cologne for sure.
    1 person found this review helpful 👍

  • 5/5 Ingemar C. 1 year ago on Google
    A clean, quiet and perfect hotel in a nice part of Köln (Colonge).
    1 person found this review helpful 👍

  • 3/5 Radu S. 1 year ago on Google
    The location is nice, it was one of the reasons I chose it. But I didn't like the reception staff attitude, although I arrived in the afternoon after 15:00 local time, I felt like I was bothering them. One of the rooms wasn't ready, the one that was ready was the wrong one, I had to make some tours between 5th floor and reception to obtain thr right room. The only thing that is 4 stars in the hotel is the bed. Very comfortable.
    1 person found this review helpful 👍

  • 1/5 Qassim Akhtar (. 4 years ago on Google
    Very bad experience. First of all I booked a double bed room and was provided with a single bed or atleast a bed which was the size of a single bed. Secondly, the staff was not quite friendly. Overall I was dissatisfied completely since I was there on a weekend and they don't have restaurant service after 14:30 on weekends.
    1 person found this review helpful 👍

  • 5/5 Rory S. 6 months ago on Google • 104 reviews
    Lovely hotel just 10 minute walk from the Cathedral and river but in a nice quite area. Excellent breakfast. Recommended 👍

  • 5/5 Jurgita Z. 5 months ago on Google • 36 reviews
    Hotel located in very good place. Just few minutes and you are in main streets for shopping or walking. Rooms are clean. Breakfast the same every morning.

  • 2/5 Forest G. 8 months ago on Google • 25 reviews
    After my unfortunate blunder of selecting this place, I realised that instead, I should have chosen one of the hotels in the vicinity of the Kölner Dom, which are five star. The only highlight of the Stadthotel is that it's beside the ancient Roman structure, the Römerturm, so history fanatics would like this. However, it's quite a distance from the heart of the city and the room lavatories are poorly maintained with the tiles resembling those of a mental asylum. The corridors also are reminiscent of a penitentiary. That being said, one can't expect much considering the very low prices.

  • 5/5 Klaudia M. 1 year ago on Google
    Very clean, nice stuff. They have electric car charging facilities. It is a budget hotel, but I can’t fault it other than the beds were a little it too bouncy for my liking.

  • 5/5 Burak S. 3 months ago on Google • 9 reviews New
    It was truly delightful. The staff and location were amazing. Especially, thank you to Mr. Thomas for being such a nice and helpful person.

  • 4/5 Migèl S. 4 years ago on Google
    The hotel is very clean. The staff is well trained and exceptionally friendly. The rooms are very neat and clean as well. The breakfast offers plenty of variation, ranging from fresh fruits to freshly made eggs.

  • 5/5 Abbie G. 6 months ago on Google
    100% recommend!!! The receptionist was so nice and helpful. I couldn’t thank him more!!!

  • 5/5 WJ S. 4 years ago on Google
    I wasn't sure what to expect for a hotel of this price, but it was fantastic - definitely a great value! Nice friendly staff and easy to communicate in English, good spread for breakfast, rooms were clean and comfortable, just what was needed after long days of sightseeing. Neighborhood is quiet, quaint, and safe. Would definitely stay again and recommend.

  • 5/5 Paul T. 1 year ago on Google
    Fantastic Hotel. Staff were friendly and attentive and made the stay a pleasurable one.

  • 3/5 Kate M. 1 year ago on Google
    Good location. Rooms were ok. However the bed was quite uncomfy, especially the pillow. Didn't get a very good sleep.

  • 3/5 Davide I. 2 years ago on Google
    Not really worth the price, but good position and gentle employees

  • 5/5 Pauline M. 1 year ago on Google
    Beautiful modern hotel in a beautiful part of köln...very clean and comfortable room. Highly recommend

  • 4/5 Swaraj 1 year ago on Google
    Decent business hotel. Very close to Neumarkt which is the central shopping area, and bahnhof for easy access to public transport. Staff is polite and helpful. Should have had 2-3 more amenities in the room like electric kettle and a mini fridge.

  • 4/5 Binitha P. 1 year ago on Google
    Cosy but Small rooms compared to others in same league. Very centrally located. Easy access to market, restaurants, shopping arcades. Good food and friendly receptionist.

  • 1/5 Jan K. 4 years ago on Google
    Terrible customer service: Room had constant sewage smell and heating couldn't be turned warmer than freezing. When other issues got added on top, I moved to another hotel. Despite escalating to management, they charged me for the nights I didn't stay with them.

  • 4/5 Lisanne van D. 7 years ago on Google
    We've been here for a concert in the Gloria theatre. Just a 3 minute walk. The hotel is located in the city centre. Rooms are spotless and quiet, staff was friendly and the breakfast complete. The bedsheets are a bit small for my taste. Normal size though but I'm used to the bigger sheets I have at home. I definitely would stay here again.

  • 4/5 Injamamul A. 1 year ago on Google
    The hotel is really close to HBf and as my attendance was for business, I find it hospitable and decent in terms of overall services and food. I would have wished for a slightly bigger bed for single occupancy rooms though. Otherwise, everything appeared perfect!

  • 5/5 Víctor G. 4 years ago on Google
    Excellent quality for the price paid. Very nice and cozy rooms.

  • 4/5 Stephen F. 4 years ago on Google
    Had a seminar here today .. very nice rooms and reception was very helpful.


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