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  • 1/5 Doug F. 4 years ago on Google
    (Translated by Google) I wish every member of the management of Aramark at least once a day to eat the food offered by this company for trade fair visitors !!! The quality is underground and the price / performance ratio a joke! Incidentally, I wonder where the top 5 come from. The employees must have rated themselves! (Original) Ich wünsche jedem Mitglied der Geschäftsleitung von Aramark täglich mindestens 1x das von dieser Firma für Messebesucher angebotene Essen selbst verzehren zu müssen !!! Die Qualität ist unterirdisch und das Preis/Leistungsverhältnis eine Frechheit! Ich frage mich übrigens, wo die Top-5 herkommen. Da müssen doch die Angestellten selbst bewertet haben !
    3 people found this review helpful 👍

  • 1/5 Doc B. 5 years ago on Google
    (Translated by Google) Absolutely underground. TK schnitzel with cold fries for € 16.50 and goulash with red cabbage € 22.50. Both the lowest drawer in terms of taste. Ketchup was free, that would have made me think. Now I know why. I would never recommend. Then go hungry and eat something real in the evening. (Original) Absolut unterirdisch. TK Schnitzel mit kalten Pommes für 16,50€ und Gulasch mit Rotkohl 22,50€. Geschmacklich beides absolut unterste Schublade. Ketchup gab es umsonst, das hätte mir zu denken geben müssen. Jetzt weiß ich warum. Würde ich niemals weiterempfehlen. Dann lieber hungern und am Abend was richtiges essen.
    3 people found this review helpful 👍

  • 1/5 Ralf B. 5 years ago on Google
    (Translated by Google) So I can only advise against this supplier. During a catering on the occasion of the DMEXCO 2018 in Cologne, the employees were initially very service-oriented. We even received replies from two sales people on our first request. Unfortunately the company showed a different side in the delivery of the ordered positions. Firstly, for the rental price (two days use) you would probably be able to buy the coffee machine elsewhere. Secondly, unfortunately, a water tank was missing, so that the booth staff had to run continuously with water bottles through the halls to replenish them. Also on multiple telephone demand, unfortunately, this tank was not delivered. When we wanted to claim a reduction of (only) 3% for immediate payment from this non-fulfillment of the promised scope of services, Aramark insisted on the additional payment. Of course, that was the last order for this service desert. And I can only advise against anyone working with this company. Unfortunately, the negative points always show up afterwards. And as you can see in the other reviews, Aramark has probably already noticed very often negative. I should have read everything before. But often time is not enough for careful research. Too bad that such business practices are still commonplace with some providers. Nevertheless, I am confident that the market will already judge ... ;-) (Original) Also ich kann von diesem Lieferanten leider nur abraten. Bei einem Catering anlässlich der DMEXCO 2018 in Köln zeigten sich die Mitarbeiter zunächst sehr serviceorientiert. Wir erhielten auf unsere erste Anfrage hin sogar von zwei Vertriebsleuten Antworten. Leider zeigte sich das Unternehmen bei der Lieferung der bestellten Positionen von einer anderen Seite. Erstens hätte man für den Mietpreis (zwei Tage Nutzung) die Kaffeemaschine woanders wahrscheinlich kaufen können. Zweitens fehlte leider ein Wassertank, sodass die Standmitarbeiter laufend mit Wasserflaschen durch die Hallen laufen mussten, um sie aufzufüllen. Auch auf mehrfache telefonische Nachfrage hin wurde leider dieser Tank nicht geliefert. Als wir aus dieser Nichterfüllung des versprochenen Leistungsumfangs eine Minderung von (lediglich) 3 % bei sofortiger Zahlung geltend machen wollten, bestanden Aramark auf der Nachzahlung. Natürlich war das der letzte Auftrag an diese Servicewüste. Und ich kann nur jedem abraten, mit diesem Unternehmen zusammenzuarbeiten. Leider zeigen sich die Negativpunkte immer erst hinterher. Und wie man in den anderen Bewertungen sieht, ist Aramark wohl schon sehr häufig negativ aufgefallen. Das hätte ich lieber vorher alles lesen sollen. Aber oft reicht die Zeit nicht für sorgfältige Recherchen. Schade, dass solche Geschäftsgebahren bei manchen Anbietern immer noch an der Tagesordnung sind. Trotzdem bin ich zuversichtlich, dass es der Markt schon richten wird ... ;-)
    3 people found this review helpful 👍

  • 1/5 Angela B. 5 years ago on Google
    (Translated by Google) They do not even deserve a star. Ready-made schnitzel with fries for 16.50 € and then so tough and sticky that you do not like to eat it. Unfriendly staff is added & no one is able to criticize here. With all due respect .. open MCs, that would be better. (Original) Nicht mal einen Stern haben sie verdient. Fertigschnitzel mit Pommes für 16.50€ & dann noch so zäh und pappig, dass man es nicht aufessen mag. Unfreundliches Personal kommt dazu & kritikfähig ist hier auch niemand. Bei allem Respekt.. macht nen MCs auf, das wäre besser.
    3 people found this review helpful 👍

  • 1/5 Patrick N. 5 years ago on Google
    (Translated by Google) Ready-to-eat schnitzel with french fries at Gamescom which doesn't even come close to the quality of canteen food. In addition, completely overpriced. (Original) Fertigschnitzel mit Pommes gegessen auf der Gamescom welches noch nichtmal an die Qualität von Kantinenessen rankommt. Dazu noch völlig überteuert.
    3 people found this review helpful 👍

  • 1/5 Pavlos M. 4 years ago on Google
    (Translated by Google) Never eaten worse. 🤮 (Original) Noch nie schlechter gegessen. 🤮
    2 people found this review helpful 👍

  • 3/5 Zsolt K. 5 years ago on Google
    At Gamescom 2018 I intended to order by repeating "döner dish without french fries" multiple times. I ended up with döner without the salad and with french fries for 6,50 euros. I really missed the salad part.
    2 people found this review helpful 👍

  • 1/5 Joana K. 4 years ago on Google
    (Translated by Google) Apart from the underground organization and the ordinary handling of the staff, the culinary level is mostly miserable, although draconian prices are required. (Original) Mal abgesehen von der unterirdischen Organisation und dem ordinären Umgang mit dem Personal ist das kulinarische Niveau überwiegend miserabel, obwohl drakonische Preise verlangt werden.
    2 people found this review helpful 👍

  • 5/5 Evie R. 1 year ago on Google
    Great location of the hotel, everything is around and pretty close. The stuff is always friendly, the room seems like new and very clean, conditioner and everything else worked properly. Also it’s always quiet here, you will not hear your neighbors even if they play music loud. Another plus is comfy bed & always working fast Wi-Fi. Not sure about the food, tried here lunch and dinner, not the best, but you can choose something.
    2 people found this review helpful 👍

  • 4/5 Des O. 3 months ago on Google • 4 reviews New
    The central location, combined with private parking, made this an excellent choice. Our superior room was quite larger - larger than in most city centre hotels. We did not eat breakfast in the hotel as we felt €29 per person per day was excessive. Everything else about the hotel was very good.

  • 3/5 Rashid A. 1 year ago on Google
    The location is just perfect. If you’re in Cologne during Christmas, all the main Christmas markets are in 5-10 mins walking distance. And probably the best thing about this hotel. The heating system was quite okay. The main issue was the terrible level of cleaning in the room. For two days the floor in the room was not cleaned. It was full of dust and hair from the moment we entered and in the two days we stayed with them it was never cleaned. We actually did a little experiment and left a piece of tissue on the floor just to come back and find that it wasn’t moved!
    1 person found this review helpful 👍

  • 3/5 Nick S. 10 months ago on Google
    The hotel is fine for what it is, a large chain hotel catering for business travellers. For the same price in the same area of Cologne you can find smaller, higher quality, boutique hotels,which make for a much more pleasant stay (especially for leisure, but also for business), we should have booked to go back to the Legend Hotel just 100m further towards the old town, where we stayed 2 nights ago. To be fair there is nothing wrong with this hotel, it is clean, well furnished, the staff are professional (rather than friendly/welcoming). But the rooms are relatively small/cramped, and contrary to what is stated on their website no Sky TV (very few international channel in fact, jus limited to non stop news channels).
    1 person found this review helpful 👍

  • 5/5 Ignacio G. 5 months ago on Google
    We just had a brief one-night stay at the hotel and we were wowed by everything: staff was extremely nice and helpful, we got an upgrade to a suite with views of the Cathedral and we received and amazing welcome amenity, even with some snack and drinks to choose from the shop (I guess because of the Diamond benefit of free minibar). The treatment was amazing. Thank you and good job!
    1 person found this review helpful 👍

  • 1/5 Donatas J. 10 months ago on Google
    The Caffè is terrible. While I fully support employing people on spectrum, there should be at least basic process alignment. We waited for 2 espresso 20 min, the coffee was terrible and after waiting another 10min after asking for a bill, I had to go to the counter to pay.
    1 person found this review helpful 👍

  • 4/5 oliver j. 1 year ago on Google
    First room had a broken shower, they changed my room instantly and upgraded me to a better view (see pics). Both were really nice rooms, clean and had all the amenities needed.
    1 person found this review helpful 👍

  • 5/5 Charlie P. 6 months ago on Google
    The room was comfortable, the breakfast very good, and generally good service too. What lets the hotel down is it's inefficiency in check-out. When I checked-in I gave my business card and asked them to use my company address on the invoice. When I checked-out, they had not used this address, I gave them another business card and asked them to use that address. They promised to send an invoice my mail within 10 minutes. It's been several hours and I still haven't received anything. The accor website is absolutely not helpful in resolving this. Something so easy is made so complicated and tarnishes an otherwise positive experience. ————- Edit on 07.09.2023 I stayed at the Mondial am Dom a second time, this time for a conference, and the hotel really impressed. Not only was the room clean and comfortable, but the gastronomy and service was outstanding! Our conference host, Mr. Youssef, couldn’t have been more attentive and helpful. The food served during breaks, lunch and dinner was delicious and beautifully presented, much better than I would expect from a hotel. Furthermore the kitchen was flexible and accommodated well the dietary requirement of our conference participants. I can definitely recommend this hotel for high-level conferences.

  • 5/5 Angela T. 1 year ago on Google
    Excellent location, friendly staff, and amazing breakfast buffet… and the spa is very relaxing. The rooms were a bit dusty but my 3year old cleaned under the bed with his tummy 😊

  • 5/5 Giorgi C. 1 year ago on Google
    Everything is on the level it should be, clean room, tasty breakfast, great location. In 5-7 min walking distance you have bars restaurants, concert hall, Dome. Perfect place, but there is one thing for a travellers such myself, who don't know local laws as it seems there is a city tax that you have to pay when you check out from hotel somewhere 23 euros so keep in mind

  • 5/5 Anthony P. 11 months ago on Google
    I like a modernist building, so this is right up my strasse. Couldn't be more central. Literal minutes from the Dom and the central station. Our room looked out onto the Ludvig gallery. Big, clean rooms. Excellent breakfast. Helpful staff.

  • 5/5 Andrew D. 11 months ago on Google
    Fantastic hotel in the old part of the city and only a few minutes walk from the river and Cathedral... oh yes, and a good selection of Brauhaus venues! Comfortable room and helpful, polite staff. Amazing breakfast selection too!

  • 5/5 Tomasz F. 9 months ago on Google
    Just checked out and already want to go back. Great services. Fantastic location, few steps to all places you can …. gain calories, spend money or just have a great time.

  • 5/5 Peaches 8 months ago on Google
    Great location not far from the Cathedral, rooms are small but perfectly equipped. Beds firm and comfy. Plenty of options to choose from at breakfast including sparkling wine if you fancy it. Lovely mini spa area with steam and sauna, you just need to call 30mins ahead for them to switch on for you. Would happily stay again

  • 1/5 belinda c. 8 months ago on Google
    Great location next to the cathedral. Small rooms and bad service. The sheets had to be changed immediately because of a blood stain on the mattress cover left by previous guests. We left some items in the room and despite calling for 3 days afterwards, we couldn't get a response on whether they had found them. Terrible customer service.

  • 5/5 SeungSoo L. 8 months ago on Google
    I hope this place lasts long for this price. I mean it is one more f the best hotel I’ve ever been during my long long business trip. I’ve been traveling for a month and this hotel is in top 3. So clean so nice. Close to everything and have a free gym and spa.

  • 1/5 Akhil A. 1 year ago on Google
    I checked in with two more colleagues. The receptionist charged 30 Euro extra for no reason and now we have to fill forms to get the money back, it’s good that we asked ! .. We are booked for 4 night/and the receptionist took the entire money in advance instead blocking the amount on the card , greeted us with no smile or enthusiasm .. the passage was not smelling nice , the room has stench to it. I would not recommend the hotel except for the key location .For a 4 star in the city center and more than 140 euros a night - we should get better hospitality!

  • 4/5 Joanna F. 6 months ago on Google
    Lovely location, very nice hotel, 29€ for breakfast! Little disappointed that the shower over a bath was very delayed when heating up then the water wouldn't drain , worse bit was my towel had a stain on it ! Which I did mention to staff And there's no towel for hair one very small hand towel and small bath towel they do have a pillow menu though

  • 5/5 Aa B. 7 months ago on Google
    Absolutely brilliant hotel. Staff are great. Room was spotlessly clean. Bed very comfortable Great Central location. Breakfast out of this world. Definitely will be staying again

  • 4/5 DOS 5 months ago on Google
    Three night stay. Rooms small but well equipped. Nice shower and comfortable mattress. Buffet breakfast was extensive, though like most hotels, the toaster was useless, and took ages to give the bread even a light tan. The Sekt was a nice bonus.

  • 5/5 Linda S. 4 months ago on Google
    We were very happy with our stay at Hotel Mondial Cologne. Not only was the location great (near the cathedral and old town) our room was clean, spacious and thoughtfully appointed from the reading lamps on both sides of the bed to the in room Nespresso coffee maker. Staff was friendly and helpful in all regards. We will definitely choose this hotel group for future stays and would recommend it to family and friends.

  • 5/5 Dave D. 3 months ago on Google New
    The lobby and entry is very nice, the rooms are extremely old and dated. The people were nice and the location is great. Overall very happy and we would stay there again.

  • 3/5 Michał 4 months ago on Google
    The hotel is well located. The rooms are small however comfortable and nicely decorated. The bed along with the bedsheets provided was of a high class. Unfortunately, from day one the water temperature in the shower was flactuating, changing from warm to very hot, burning my skin a few times. Also, the toilet cistern/flushing system was faulty, either leaking the water into the toilet bowl constantly or it was making a weird, growling sound when getting refilled. The above issues were repored to the reception and I was oferred to be moved to a room next door. However, due to a large amount of lugagge (already unpacked) and a very limited time, I stayed in the room and coped with the problems throughout the stay. Also, as a Gold member I received absolutely nothing other than a welcome drink. Quite disappointing, yet not a huge deal.

  • 5/5 Paul S. 3 months ago on Google New
    Overall a good stay at the hotel, room was clean, bathroom was modern and tidy. Hearing the church bells at 6:30am was interesting, but once window closed you could hear nothing from outside. Only criticism was the noisy guest in the room above on Monday night, who decided to have a work out walking around his room at midnight with his boots on, then take a shower for 30mins and slip around the bath tub. Other than that very good stay.

  • 5/5 Aleike J. 2 years ago on Google
    We had an amazing stay at this hotel! The room and view were beautiful and the staff was very friendly (I do speak German but my boyfriend doesn't and speaking English was no problem for the hotel staff). My favorite thing was by far the breakfast buffet. So many options. They also followed the covid rules perfectly in the hotel. Definitely worth staying here when visiting Köln!

  • 5/5 John S. 1 year ago on Google
    The location of this hotel cannot be beaten - very close to old town, the train station, and the Dom. Rooms were clean and very comfortable and the bathtub was spacious.

  • 3/5 pronins 2 years ago on Google
    The location is the best part of this hotel. The rooms are rather small and the decor seems somewhat dull and outdated. The beds are ok, comfortable enough. The hotel catering though… worst food I’ve had in a while, honestly. It definitely feels like a 3-star hotel at best. I think the reason for the relatively high room rates is the proximity to the cathedral, philharmonie and the central station.

  • 4/5 Ilia M. 2 years ago on Google
    Great hotel, nice clean rooms, but the breakfast is a bit too expensive for what they offer

  • 1/5 Joe M. 2 years ago on Google
    🚨BEWARE🚨Things go missing from your room and housekeeping leave your door open all day. Clean and well presented hotel. However, I returned to my room one evening to find my room door ajar. I had left at 830am before housekeeping entered the room and I always double check the door is locked when travelling for work. An expensive pair of sunglasses disappeared from the room the same day. The glasses can be replaced, the sense of Mondial being a safe chain to stay with cannot.

  • 1/5 Pece S. 2 years ago on Google
    We have paid our stay in advance for FIBO expo and due to COVID the FIBO was canceled so while we were waiting for new FIBO date our stay was canceled by the hotel and they don't give us the reservation for the next expo even it was fully paid...

  • 5/5 Renee C. 2 years ago on Google
    Excellent location and a very cozy room. The staff were very helpful, and everything was neat and tidy. Thoroughly enjoyed my stay and I would recommend!

  • 5/5 Marek K. 2 years ago on Google
    Well located hotel in the city center. Next to the cathedral and Ren. Very good breakfast and helpful staff at the reception desk. Special thanks to Charlena for professional check in. In the room there is a strange transparent glass between the bathroom and a room. A swimming pool is the only feature missing at the hotel

  • 4/5 Karl-Willy J. 2 years ago on Google
    Do order quite room that have window to the back yard. Nice room for a romantic trip. Glassed shower that is seethru from the bed area. Not recommended for business trip with two single beds 😅. But for couples it will be perfect to spice up the relationship 😍. Dusty room (can be that it have not been used for some time). I recommend still sommer duvet in October. The winter duvet is really thick so I ended up with just the duvet cover the second night. Heat off and open window. Nice and good breakfast area and okay breakfast. Short trip to the train station that is just behind the church.

  • 5/5 Luc g. 2 years ago on Google
    The location is as good as it gets. Rooms and public areas were spacious, clean and stylish. There are rooms with see-through shower walls, but if your are alone in the rooms or with your SO, it's fine. They mention this on their website. Breakfast was phenomenally good, fresh and plenty of choices, good coffee. All this for a very very good price. I don't know how they do this, but totally worth it. Massive probs to the entire staff, they deserve all the complies for their friendliness and professionalism.

  • 5/5 Colm M. 2 years ago on Google
    Amazing hotel, the staff were amazing and helpful and the choice at breakfast was fantastic. The staff also had very good English and my average German wasn't a problem. Only thing I could say against it was the housekeeping knocking on doors at 9am was a little weird

  • 5/5 jayne w. 1 year ago on Google
    Hotel lovely and central. Service good and were upgraded as members . Restaurant absolutely lovely German food , with pickled herrings which didn't expect to like and the but sausage -similar to black pudding for british -which was really nice 👍staff good

  • 5/5 Luis Felipe U. 2 years ago on Google
    Super nice hotel with simple and elegant decoration. The beds are a dream and I recommend the rooms with cathedral view so you can enjoy the Kölner Dom from your bed and it'll be the first thing you see in the morning. Staff is freindly and helpful.

  • 5/5 Olga U. 1 year ago on Google
    Cosy accommodation, the area is well connected due to the closeness from thw train station, and the river.

  • 1/5 Derman D. 1 year ago on Google
    Climate system Ac mose is not working. Rooms temperature are so high. We have not been informed while check in I will not recommend this hotel.

  • 4/5 Suraya A. 1 year ago on Google
    So pleased we choose to stay here! From start to finish, our sojourn at Hotel Mondial was excellent. The reception team where brilliant, very friendly, our room was immaculate with a really comfortable bed and well equipped with all we needed. The breakfast in the morning was absolutely delicious and piping hot which is how I like it and there was a huge selection. Will definitely stay again.

  • 5/5 Mike 1 year ago on Google
    Good value hotel with excellent facilities right in the centre of Cologne next to the Cathedral. Recently renovated, the rooms are comfortable and modern, although the aircon wasn’t functioning properly when we stayed (we were told there was a fault). Great breakfast choice and nice cafe / bar with tables outside. Parking with large spaces (accessed via car lift)

  • 5/5 James C T. 2 years ago on Google
    Clean and excellent choice for in/out travel to Cologne. Steps from the Dom/Cathedral and nearly adjacent to the train station. Shopping & dining district is very near too! May not be the cheapest, but if you factor-in how the location will improve your stay... it probably works out better than saving a few Euro.

  • 5/5 Anthony D. 1 year ago on Google
    I was in Cologne during another heatwave and this hotel was exactly what we needed. Perfect check-in, our room was ready in the morning, we've got upgraded thanks to my diamond status and airco worked like a charm. Location is top notch and they have a parking in the hotel. Breakfast is very good (but I have to admit I hate buffets since corona, so I was happy with my Nespresso in my room ;-)). Best hotel I've been to in Germany, I'll be back soon!

  • 5/5 Ulrik R. 1 year ago on Google
    Great hotel at a great location. The hotel is located in the centre of Cologne within few minutes walking from Köln Hbf. Although it is in the centre of Cologne it is still in a quiet area. Very friendly staff. Great breakfast buffet. Nice, clean and comfortable rooms.

  • 5/5 Nick W. 1 year ago on Google
    I stayed here on a recent business trip. My room was clean and very modern. The location is great and just a short walk from the train station. The staff were very friendly and helpful at check in and check out. Breakfast was included in my booking and had a great selection and choice of food.

  • 5/5 Vinicius C. 1 year ago on Google
    Very Good hotel with one of the best localization in Cologne. The room is clean, comfortable and with coffee machine. The breakfast is another fantastic experience with a lot of options (cheeses, bread's, jam, eggs, juice's, coffee and much more) Certain a good option to stay in Cologne.

  • 5/5 Linda B. 1 year ago on Google
    Magical, best hotel I've ever stayed in. Spotless, breakfast seamless, really friendly helpful staff. Super central and out the door to a beautiful, magical Christmas market and many many traditional pubs, already planning my return. This was chosen and booked for us by Discover Travel in Cork

  • 4/5 william d. 3 months ago on Google • 1 review New
    The hotel staff were very friendly and helpful which we noticed particularly in the breakfast room where they ensured we had delicious vegetarian omelettes each day. We were disappointed with the poor choice of pastries at breakfast particularly as vegetarians. The hotel was perfectly situated as everything was within walking distance including the railway station. The bedroom was immaculate spacious and afforded an excellent nights sleep and the standard of room cleaning was very good.


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