A-partment Schokoladenmuseum image

A-partment Schokoladenmuseum

Apartment building

😠 If I could give it zero stars I would. The pictures are NOT what they offer. I booked a nice little apartment and it was completely different from the pictures, it was dirty, the owners are rude and have no heart. I had to get another hotel because it was unlivable and tried to get my money back bec... People often mention rude, nicht,


Address

Holzgasse 16, 50676 Köln, Germany

Website

www.hotelsgerman.com

Contact

+49 221 25914351

Price rating

$62/night

Rating on Google Maps

1.50 (31 reviews)

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Featured Reviews


Frequently mentioned in reviews: rude (8) nicht (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Miranda P. 2 years ago on Google • 88 reviews
    If I could give it zero stars I would. The pictures are NOT what they offer. I booked a nice little apartment and it was completely different from the pictures, it was dirty, the owners are rude and have no heart. I had to get another hotel because it was unlivable and tried to get my money back because it is FALSE ADVERTISING what they are doing. Booking.com did nothing, they just told me to leave a review… so here I am.
    6 people found this review helpful 👍

  • 1/5 Pooria 1 year ago on Google • 31 reviews
    NEVER GO TO THIS PLACE. Here I had the worst experience ever. The owner is a very rude and arrogant man and tries his best to empty your pocket. Throughout my stay he always ignored my messages and questions and in the end he didn't pay my deposit fully back and never explained why, although I returned the home fully intact and clean. After I received the room I realized that the freezer doesn't work and when I messaged him, he told me that I have broken it and I have to pay for it! If you don't want to be disrespected you should definitely avoid any of his accommodations.
    2 people found this review helpful 👍

  • 1/5 otto d. 4 years ago on Google
    Avoid A-apartment, management is very rude and their uncompromising attitude may force you to cancel and pay hefty cancellation fees.
    3 people found this review helpful 👍

  • 1/5 Christopher D. 4 years ago on Google
    Personal it’s impolite , rude , and NO WIFI and i call the owner to fix the problem , but he don’t do nothing! Just lies .
    2 people found this review helpful 👍

  • 1/5 victor d. 3 years ago on Google
    Very rude employees.
    2 people found this review helpful 👍

  • 1/5 Creditfair Baufinanzierung mit Konzept D. 3 years ago on Google
    (Translated by Google) Impudence, despite several calls and trying to reach these people via booking. No reaction. Sad that you can't get here even though our daughter got sick unexpectedly and you claim all the money. As I said, there has been no reaction for 5 days, which is more than sad, but the shop really doesn't seem to be interested. (Original) Frechheit, trotz mehrerer Anrufe und der Versuch über Booking diese Menschen zu erreichen. KEINE Reaktion. Traurig, das man hier nicht entgegen kommt obwohl unsere Tochter unvorhergesehen krank geworden ist und man das ganze Geld einfordert. Wie gesagt seid 5 Tagen keine Reaktion, das ist mehr als traurig scheint den Laden aber auch wirklich nicht zu interessieren.
    2 people found this review helpful 👍

  • 2/5 Tobias H. 3 years ago on Google
    (Translated by Google) The location and thus the price / performance ratio is excellent. Therefore two stars. However, the room was in a very bad condition (heavily worn furniture, dirty kitchen and cobwebs in the corners) and we unfortunately had a broken toilet flush that was not repaired during our stay. After several phone calls, I was able to hear that I should proceed legally if it didn't suit me. Very rude contacts. (Original) Die Lage und damit das Preis-/Leistungs-Verhältnis ist hervorragend. Deshalb zwei Sterne. Jedoch war das Zimmer in einem sehr schlechten Zustand (stark abgenutzte Möbel, dreckige Küche und Spinnweben in den Ecken) und wir hatten leider eine defekte Toilettenspülung, die während unseres Aufenthalts nicht repariert wurde. Im Nachgang nach mehreren Telefonaten konnte ich mir dann anhören, dass ich doch rechtlich vorgehen soll, wenn es mir nicht passt. Sehr unfreundliche Kontaktpersonen.
    1 person found this review helpful 👍

  • 1/5 Lucia B. 1 year ago on Google
    Worst place i‘ve ever been in my entire life. Please do yourself a favor and avoid this experience. The pictures are just fake and the place is hell. The owner is super unpolite and rude.
    1 person found this review helpful 👍

  • 4/5 Alberto C. 7 years ago on Google
    Apartment was nice, however the bathroom so small. Besides from that is a very nice place to stay.

  • 1/5 Sebastian T. 2 years ago on Google
    (Translated by Google) Even one star is too much for these apartments, massive dirt everywhere. It starts in the general hallway that has apparently never been mopped. Some apartments have no signs but door numbers have been scratched into them. Furniture completely stripped down, dirty curtains, dirty fridge and plates and cutlery are also dirty. If the curtain is too long in the bathroom, the water will not drain properly. The hair dryer cable is already black with dirt. The only positive thing is the location. Statement from the landlord what do you expect for the price? (Original) Selbst ein Stern ist zuviel für diese Apartments, überall massiver Dreck. Es fängt im allgemeinen Flur an in den scheinbar noch nie gewischt wurde. Manche Apartments haben keine Schilder sondern dort wurden Türnummern eingekratzt. Möbel komplett abgeranzt, schmutzige Gardinen, dreckiger Kühlschrank und Teller und Besteck sind auch dreckig. Im Bad zu langer Vorhang dadurch läuft das Wasser nicht richtig ab. Kabel des Föhns bereits schwarz vor Dreck. Das einzig positive ist die Location. Aussage vom Vermieter was erwarten Sie für den Preis ??

  • 3/5 Florian S. 1 year ago on Google
    (Translated by Google) Most reviews are exaggerated. Yes it is very spartan and not clinically clean but perfectly livable and ok considering the location for the price. There seems to be a cannabis plantation somewhere in the house or very active users but that's ok too. Totally ok for the price-performance ratio. With a family I would look for something else. (Original) Die meisten Rezensionen sind übertrieben. Ja, es ist sehr spartanisch und nicht klinisch sauber aber absolut bewohnbar und ok zumal in der Lage zu dem Preis. Irgendwo im Haus scheint eine Canabis Plantage zu sein oder sehr aktive Konsumenten aber auch das ist ok. Für die Preis Leistung total ok. Mit einer Familie würde ich was anderes suchen.

  • 1/5 Tom K. 10 months ago on Google
    Komplette verarsche, bei booking is dies die zentrale oder so das gebuchte Objekt ist einfach wo anders.

  • 1/5 Sara U. 7 months ago on Google
    Apartment ammHansaring, ist sehr zentral was wirklich gut ist, aber das war ein Horror Aufenthalt hier…. Guckt euch dir Bilder einfach an, bucht dieses Apartment wirklich niemals Leute !! Hört auf mich

  • 1/5 Дмитрий �. 8 months ago on Google
    Самое худшее место, где я мог только оставаться. Ничего не работает, все сломано, WiFi тоже не работал к слову. В туалете везде вода, полы все вздутые и треснутые. Кухня разваливается, как и вся мебель. Ужасное место. Фен к слову есть, но не работает тоже.

  • 1/5 Sabri 7 months ago on Google
    Sakın burayı tutmayın. Sokakta kalın ancak burada kalmayın. Sahibi ya da mesajları cevaplayan kişi çok saygısız ve kibirli. Yardımcı olmaya çalışmıyor bile. Rezervasyonu yaptırdığımız yerin dışında başka bir yer ayarladılar biz kabul etmedik. İki kişiyiz ayrı yatak istiyoruz dedik sıkıntı çıkarttılar. Boşuna para vermeyin.

  • 1/5 Matt R. 6 months ago on Google • 1 review
    I had an awful experience booking here. They advertise the address as being in the city centre but hours before checking in they send another which is over an hour from the city centre. They falsely advertise where they are located. The apartment was extremely and they do not provide bath towels. They also did not put up the second bed so we had to do this ourselves when we arrived. Upon messaging them about the location, towels and bed, they were extremely rude and stated that they didnt even need to provide bedding so they would come and collect it. I think for over £180 on a 2 night stay, I was not asking for a lot by expecting towels and bedding. When i complained after my visit mainly about the location they said I was blackmailing them. Over all this was an awful experience. I'm not sure what was worse, the apartment or the attitude in their customer service. Both dire. DO NOT BOOK
    1 person found this review helpful 👍


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