The owners take care of getting you as a customer and then you can wait a long time for any answers. One trainer after the next leaves the studio and even with a doctor's certificate that you can't do any sport, you are totally uncooperative!!! Offers are simply made without reasonable new dates. When you ask when you should go, worse levels or completely different courses are simply mentioned 😂 The poles are only very high in one studio and they are very unstable and are not properly maintained and in the other studio they are very low! Not recommended at all!!!!

The place is stuffy with no proper ventilation, the studio is awkwardly formed so that you can't dance properly

(Translated by Google) First the good: The trainers for pole fitness. That but that was it Customer service, consideration and communication are clearly not given here! The phone was sometime just shut off, so that one Quick clarification of matters not given is. There was no information about this, the telephone number was not taken out, information was only given when the trainers asked. E-mails sometimes go unanswered, especially when it comes to cancellations. Okay, then by letter: letters won't do either answered, despite request for feedback. Self personal registered mail (!) will not be sent to the post office picked up. Sorry but I'm so unprofessional I haven't experienced it yet. During Corona, a studio was suddenly closed without prior notice or message. In the end, we got the info from the trainers. All in all: unfortunately bad. (Original) Erstmal das gute: Die Trainer für Pole Fitness. Das war's dann aber schon Kundenservice, Rücksichtnahme und Kommunikation sind hier eindeutig nicht gegeben! Das Telefon wurde irgendwann einfach abgeschaltet, so dass eine schnelle Klärung von Angelegenheiten nicht gegeben ist. Dazu gab es keine Info, die Telefonnummer wurde nicht rausgenommen, eine Info erfolgte erst auf Nachfrage bei den Trainern. Auf E-Mails wird teilweise nicht geantwortet, vor allem wenn es um Kündigungen geht. Okay, dann also per Brief: auf Briefe wird auch nicht geantwortet, trotz Bitte um Rückmeldung. Selbst persönliche Einschreiben (!) werden nicht bei der Post abgeholt. Sorry, aber so eine Unprofessionalität habe ich noch nicht erlebt. Während Corona wurde auf einmal ein Studio geschlossen, ohne Vorankündigung oder Nachricht. Im Endeffekt haben wir die Info dann von den Trainern bekommen. Alles in allem: leider schlecht.

The standard of the studio has steadily declined: trainers quit, the course program was simplified so that I missed the variety of courses and lack of accessibility. The studio hotline is not open. Despite the termination of the membership, the amount continues to be collected: no response or availability via email. It's a shame, it's not about customer comfort.

(Translated by Google) When it came to questions about the conclusion of a contract, the Sweat and Dance Team was able to answer me promptly by email. But when it came to confirming the termination, it took over 7 weeks. I wrote several emails until I finally got a response. Since January 2022, all of a sudden, no PoleFitness or PoleDance appointments have been available for Studio City 2. Without prior notice, appointments for these courses can only be booked in the Lindenthal and Südstadt studios. An explanation is still not available today. You bind your customers contractually and then do not inform them about the closure of a location. What a shame !! Customer friendliness is not considered highly here. The good thing: The trainers I have met so far are very hard-working, competent and mostly have fun with them. Thanks for that! ;) (Original) Als es um Vertragsabschlussfragen ging, konnte mir das Sweat and Dance Team zeitnah per E-Mail antworten. Als es aber um die Bestätigung der Kündigung ging hat es über 7 Wochen gedauert. Ich habe mehrere Mails geschrieben bis endlich eine Rückmeldung kam. Nun stehen seit Januar 2022 urplötzlich keine PoleFitness bzw. PoleDance Termine für das Studio City 2 zur Verfügung. Ohne eine Vorankündigung sind Termine für diese Kurse nur noch in den Studios Lindenthal und der Südstadt zu buchen. Ein Erklärung dazu liegt auch heute noch nicht vor. Sie binden Ihre Kunden vertragliche an sich und informieren dann nicht über die Schließung eines Standortes. Sehr schade!! Kundenfreundlichkeit ist hier nicht hoch angesehen. Gutes: Die Trainerinnen und Trainer, denen ich bisher begegnet bin, sind sehr bemüht, kompetent und meistens auch mit Spaß dabei. Danke dafür! ;)

I’m new in cologne and joined the studio. I really like all the classes they offer and that I can do as many as I want for a good price. The only thing I really recommend for the studio and I wish they take my recommendation to heart, is that they rethink about their class set up construction. Currently levels 1-2 are together 3–4 and so on. I would recommend making a class exclusively for beginners. It’s unfair to put beginners in a group with people who know so many tricks and turns.its very discouraging. It also makes it very hard for the teacher to focus on beginners and their advanced students at the same time. I would recommend making a making a workshop/ or six week long course (meeting once a week) and teaching them the basics. From how to climb, Hand gribs and so on. Step by step. By the end of that course they should be ready for 2,3,4 levels. It could even be made a requirement to proceed on. A type of class guide line stating level 1 needs know xy&z to proceed safely into level 2. I don’t mind having levels 2 and 3 together, it’s just level one. This also gives the teacher time to focus on individual needs. If you want to think about it on a profit margin Price level one 6 week course at 120€ for 6 week workshop. Not to be unfair for beginners but to be fair. The right foundation is the most important step. Sorry for my rant. But everything else is really great :)

(Translated by Google) Unfortunately a lot of unfriendly employees. The courses are way too full and you have to be very quick to get suitable courses. Unfortunately, it is also very expensive in proportion. Unfortunately I cannot recommend this studio to anyone ... (Original) Leider viele unfreundliche Mitarbeiter. Die Kurse sind viel zu voll und man muss sehr schnell sein, um geeignete Kurse zu bekommen. Leider auch im Verhältnis sehr teuer. Leider kann ich dieses Studio niemandem empfehlen ...

Nice place to train and nice environment but there is barely attention to customer. Communication is slow and poor, web page is obsolete.

I've been attending a pole course in this studio for a long time and I'm really satisfied. Due to the height of the room, certain pole moves sometimes have to be carried out with caution, but overall it's a really cute studio in the basement and I really like Krisztina's course. Sometimes it's a bit chilly in the course room, which sometimes requires a little more warm-up with the light pole clothing.

Good Music and Training.

Top team, if you want to work out, SweatnDance is the right place for you. I was there for the first few hours of the jumping course and if I didn't live so far away I would still be there every now and then! Nice to see how you've grown. Say hello to Roxy from the Black Forest :-)

Love it 😍❤️

(Translated by Google) If you are interested in dance and sport, then you are in the right place. A good selection of courses and nice coaches. (Original) Wer sich für Tanz und Sport interessiert, ist hier genau richtig. Eine gute Auswahl an Kursen und nette Trainer.

(Translated by Google) I was surprised to find such a nice studio in this so inconspicuous house. It is really nicely decorated and clean. (Original) Ich war überrascht, daß in diesem so unscheinbaren Haus, so ein schönes Studio vorzufinden sein würde. Es ist wirklich sehr schön eingerichtet und sauber.

(Translated by Google) Cool and lovingly furnished studio with great trainers 😊 (Original) Cooles und liebevoll eingerichtetes Studio mit super Trainern 😊

(Translated by Google) Mega cool Zumba trainers #jan and Patrick The calories fall automatically (Original) Mega coole Zumba Trainer #jan und Patrick Da purzeln die Kalorien automatisch

(Translated by Google) Very cool atmosphere in which you feel good and like to do sports. great zumba class. (Original) Sehr coole Atmosphäre, in der man sich wohlfühlt und gern Sport macht. toller Zumba-Kurs.

I've been waiting for a refund for 6 months. 80€ per month because I canceled and they don't get in touch with me!!!! And yet the money is always debited at the beginning of the month!!!! A month and a half ago I was there because I knew that the owner, Daniela, gave courses and I spoke to her, her answer: we are currently short of staff, but one person has started again and will contact you next week. Of course I never received an email or got my money back. ABSOLUTELY NOT RECOMMENDED!!! If you want to take the courses, it's best to go with USC, so you're protected.