2/5 Robert L. 5 years ago on Google • 3 reviews
When
reserving
this
hotel
I
decided
to
upgrade
to
a
Deluxe
Double
Room
paying
extra
to
do
so.
After
checking
in
we
were
directed
to
another
building
outside
which
surprised
me
as
no
mention
had
previously
been
made
of
this.
Our
room
was
cold
and
uninviting
with
bare
concrete
floor
and
cold
hard
white
laminate
surfaces.
We
tried
to
turn
up
the
heat
on
the
thermostat
but
it
seemed
to
make
no
difference.
I
went
to
the
reception
to
check
if
we
had
been
given
the
correct
room
and
was
informed
that
we
had
in
fact
been
upgraded
to
a
superior
room.
I
pointed
out
that
the
room
was
not
the
same
as
the
photographs
on
our
confirmation
nor
was
it
the
same
as
the
online
photographs
when
I
made
the
reservation.
The
confirmation
showed
a
room
with
some
soft
furnishings
(a
leather
chair,
leather
covered
exercise
pommel
and
a
wood
appearance
floor),
the
receptionist
assured
me
that
our
room
was
better
and
was
in
fact
4
star.
We
travel
often
and
know
what
to
expect
from
a
four
star
hotel
and
what
we
were
given
was
not
what
we
were
expecting.
Breakfast
could
be
improved
with
freshly
squeezed
orange
juice
instead
canned,
fresh
rolls
instead
of
take
and
bake
and
freshly
cooked
eggs
&
bacon.