I wait since months for payment of cancelled THY flight. Never experienced an unorganized and worse customer service like this. Almost all Customer service staff not educated or too lazy. I wonder how Thy choose these people.. They dont help really and mostly try to avoid you in ticket centers (airport Köln) and also on phone cant help or always give wrong information and forward to others. Why it's hard to return payment via credit card or cash.. Its pandemic time but other airlines like Pegasus i get directly within days my money.. THY Never deserve Star Alliance. Im very disappointed

Unorganized staff, unpleasant and stressful.

(Translated by Google) Preferably minus 5 stars have been waiting for our reimbursement since May 10th, 2020. Every time we are comforted on the phone or by email. Ridiculous for such a Star Alliance company. The next flights will be made with other companies. (Original) Am liebsten minus 5 Sterne warten seit 10.05.2020 auf unsere Rückerstattung. Jedes mal werden wir am Telefon oder per E Mail getröstet. Für so ein Star Alliance Unternehmen lächerlich. Die nächsten Flüge werden mit anderen Unternehmen getätigt.

(Translated by Google) I contacted the hotline, which told me the sales office was open from 9 a.m. to 6 p.m. I drove there extra, no one there. According to the neighboring offices, hardly anyone has been there since Corona. Thanks for nothing, I'm still waiting for my refund. If necessary, try it via customer.cgn [at] thy.com. I'm trying that now too. (Original) Habe die Hotline kontaktiert, die mir sagte das Sales Office sei von 9-18 Uhr geöffnet. Extra hingefahren, keiner da. Laut Nachbar Büros ist dort seit Corona wohl kaum jemand. Danke für nichts, ich warte weiterhin auf meine Erstattung. Bei Bedarf mal über customer.cgn[at]thy.com versuchen. Das probiere ich jetzt auch.

Last year I flew with Turkish Airlines for the first time. Everything was really perfect. Then this year with her to Manila and back. Everything perfect. Since everything went so well, I had my wife fly from Manila to Frankfurt and back. 'Everything fine.... Even if the plane arrived late in Manila because there was a strike in London. Everything was great. The airline could not do anything about the strike. Then last year before Christmas my flight from Cologne to Istanbul was canceled without explanation. Money was refunded. No replacement flight was offered...to avoid the flight from Istanbul to Manila!!! Completely canceled!!! Unfortunately now only 2 *. Since then, me and my wife have been flying with Emirates Airline. A little more expensive but great service, no delays, really great.

(Translated by Google) Nice place but Saturday the office seemed closed after 17 o'clock (Original) Yeriniz güzel ama cumartesi büro kapalı gibiydi saat 17 den sonra

During my stopover with Turkish Airline in Istanbul yesterday, several items were stolen from my suitcase that I noticed were missing. Among other things, some packs of saffron from Iran, or all the packs that were in my suitcase, were stolen. I am shocked and will report this. Hard to believe. I'm speechless and shocked.

nonsense airline after a cancellation I have been waiting for my refund for 7 months and everything I get is nothing more than excuses

Great airline great service, can only recommend it. Sorry, but I have to get rid of that. To those who are complaining here, TA would have canceled one or two flights. Do you know how many flights Lufthansa canceled in the last few months alone? Thousands of flights inform you and not because of strikes. Then it's better to fly with Lufthansa😂

(Translated by Google) Very nice, friendly and helpful! Had a bereavement in Turkey we were given great help. I thank the nice staff at THY. (Original) Sehr nett freundlich und hilfsbereit !!! Hatten ein Trauerfall in der Türkei uns wurde super geholfen. Ich danke den netten Mitarbeitern der THY .

Gute Abwicklung beim Check In sowie Gutes Platzangebot bei unserem Flug nach Antalya. Während des Fluges war uns der Service und die Freundlichkeit der Mitarbeiter sehr positiv aufgefallen.

Never again Turkish airline!!! Standard luggage is no longer included, only hand luggage. You now have to pay for your luggage by the kilo, so in the end we had to pay an additional 60 euros at the counter for every 20kg of luggage. In the future only Pegasus.

Only 2 toilets for 156 passengers! This is dehumanising! Economy passengers are not allowed to use the toilet for business class passengers, even though they have 1 toilet for only 20 passengers! Besides, they are never on time.

(Translated by Google) Flight at 2:30 a.m., only at 5:50 a.m. was told that the plane has electrical problems and the flight is cancelled, without any information we are sent to baggage claim and have to wait. Call TK Airline, they act like they don't know anything and say after three months a new flight can be booked. How about a package tour and what about the hotel? Nobody helps us further, really nobody. Now we're stuck at the luggage counter and can't get out, so yes, but then we can't come back in to get the luggage. Let's see how it goes, but BE SHAME, THERE ARE NO WORDS FOR IT! (Original) Flug um 2:30 Uhr, erst um 5:50 Uhr wurde gesagt, dass der Flugzeug elektrische Probleme hat und der Flug wird annuliert, ohne Infos werden wir zur Gepäckabgabe geschickt und müssen warten. Rufen bei TK Airline an, die tun so als würden sie von nichts wissen und sagen nach drei Monaten kann ein neuer Flug gebucht werden. Wie bei einer Pauschalreise und was ist mit dem Hotel ? Keiner hilft uns weiter wirklich gar keiner. Jetzt sitzen wir am Gepäckschalter fest und können nicht raus, also doch schon, aber dann kommen wir nicht wieder rein um die Gepäcke zu holen . Mal schauen wie es weitergeht, aber SCHÄMT EUCH, ES GIBT KEINE WÖRTER DAFÜR !

(Translated by Google) Thank you for your incompetence. My flight could not take place at 10:50 am on 08/24/22. My flight has been rebooked. However, my suitcase is missing. My suitcase label was not rebooked. You really leave people in need and you don't really care. You didn't manage to rebook my suitcase at 1:49 p.m. for the flight at 7:20 p.m. Vouchers for meals are handed out miserly. Your employees are brimming with ego. No idea why. Call yourselves everything but please don't let the name Turkish drag you through the mud. you are disgusting (Original) Danke für eure Inkompetenz. Mein Flug konnte um 10:50 Uhr am 24.08.22 nicht stattfinden. Mein Flug wurde umgebucht. Allerdings fehlt mein Koffer. Mein Koffer Label wurde nicht umgebucht. Ihr lässt Menschen wirklich im Not und euch ist es sowas von egal. Ihr habt es nicht geschafft um 13.49 Uhr mein Koffer auf den Flug 19.20 Uhr umzubuchen. Gutscheine für Verpflegungen werden Geizig verteilt. Eure Mitarbeiter strotzen vor Ego. Keine Ahnung aus welchem Grund. Nennt euch alles aber lasst bitte den Namen Turkish nicht in den Dreck ziehen. Ihr seid Ekelhaft.

(Translated by Google) I was absolutely delighted with the Turkish Airlines service. However, I also flew business class. However, that was a great experience. (Original) Ich war absolut begeistert vom Service der Turkish Airlines. Ich bin allerdings auch Businessclass geflogen. Das war allerdings ein tolles Erlebnis.

(Translated by Google) Very expensive (Original) Sehr teure

Had to wait 10 minutes for someone to show up at check-in even though they were supposed to be there from 4 p.m. >:(

Worst airline worst flight doesn't even deserve a STAR. On a 7 hour flight there was a raw egg to eat!!! Outrageous NEVER AGAIN !!! When there was turbulence, the food flew through the plane. PS: I prefer to fly with RYANAIR, they are much more competent than you!!!!!!!

Very unprofessional behavior. That I didn’t expect from the staff of Turkish Airlines. Pathetic.