1/5 Z K. 8 months ago on Google
Very
disorganized
overall
and
frankly
disappointing.
The
entire
castle
was
booked
for
a
wedding
and
another
entire
event
-
however,
none
of
this
was
communicated
when
we
reserved
the
room.
As
a
result,
they
only
had
one
tiny
terrace
that
could
fit
a
max
of
25-30
people
for
the
entire
castle
guests.
This
was
a
surprise
"gift"
discovered
at
check-in
when
we
booked
the
room
4
MONTHS
in
advance.
No
communication
whatsoever
to
guests
of
the
hotel
beforehand
that
probably
would
have
chosen
another
hotel
to
avoid
the
drama
and
lack
of
services.
The
entire
day
was
filled
with
miscommunication
between
oh
no
the
terrace
is
closed,
actually
it
is
open,
the
bar
is
closed,
no
it's
open,
actually
it's
definitely
closed...
but
you
have
the
lobby,
though.
Guests
were
confused
and
waiting
for
menus
for
30
minutes
with
no
communication
from
anyone.
Some
kept
asking
for
a
table
to
eat
their
food.
Strangers
sat
together
in
the
same
seating
because
there
was
no
room
anywhere...
They
had
all
their
staff
focus
on
the
wedding
and
event
and
only
had
one
waitress
on
the
terrace
for
everyone
else.
So
basically,
paying
hotel
guests
were
left
wandering,
confused,
stuck,
and
overall
with
subpar
service
for
a
5-star
hotel.
When
they
tried
to
"offer"
something
for
the
inconvenience,
there
was
lots
of
miscommunication
as
well
between
spas,
massages,
and
buffet
tickets,
but
oh
yes,
we
won't
charge
you
NOW,
but
definitely
later.
So
I
guess
they
think
it's
ok
for
us
to
pay
100
euros
per
person
for
a
BBQ
buffet
event
as
a
"sorry
for
the
inconvenience"...
We
just
wanted
a
normal
castle
restaurant.
It's
not
a
matter
of
price
but
a
matter
of
principle.
Overall,
we've
been
to
many
5
star
hotels,
and
this
was
definitely
the
worst
experience
we've
had.
You
will
be
paying
almost
$400
a
night
for
NO.
No
restaurant,
no
bar,
no
full
hotel
access,
no
communication,
no
pretzel
at
7:15
pm,
no
coffee
in
the
room,
no
library,
and
no
table
for
eating
on
the
tiny
terrace.
They
kept
proposing
for
us
to
drive
outside
the
castle
even
though
we
booked
specifically
to
be
IN
the
castle.
If
you
are
going
to
prioritize
a
wedding
AND
an
event
because
it's
more
money
and
close
everything,
then
do
us
all
a
favor
and
mark
all
the
rooms
as
booked
so
you
don't
waste
our
time.
Don't
try
to
be
greedy
and
want
everything
but
offer
nothing.
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