I've been here more than 3 times and have always felt welcomed by the staff and have found the products I needed when I needed them. Now if i come back a 4th time, I'll let you guess what that means regarding my satisfaction. They sell hemp wraps, pipes, and a large selection of vape juices, mods, and other related products!

The customer service here was amazing!! They were very nice people and helped us out when my partners tank broke on our vacation. They knew we were tourists and would likely never be back but they treated us like locals. They worked hard to try and find us a tank that took our filters and fit on the battery. I often feel at vape shops they upsell you all new parts when one breaks, but this was absolutely not the case. They also have a very fun chalk board that I enjoyed while my other half shopped.

These guys are THE BEST in the business, seriously. I have been elsewhere, but only shop at Black Lava because of thier amazing customer service! Everyone who has helped me and my husband where fast, courteous, and knowledgeable, from the owners (who are super nice people, and very cute office puppies!) to the seasoned employee, or a new hire, you can tell they are doing their very best to give you what you came for. My husband is super picky, and they helped him find his favorite flavor. I've gotten mods, juice, pipes everything from here. Never a problem except once with an order (yes, they order stuff for you if you ask 😉) but of course they immediately made it right. Thanks Black Lava, don't change a thing!

I LOVE THIS STORE! The staff is very friendly and knowledgeable. I have a customer account there and I've gotten discounts, free merchandise from their point system. The best part is, I ALWAYS forget my coil type and size and my vape juice nicotine count. They have my info of what I've bought to help me shop! Their so AWESOME!!!!! This is my favorite vape juice, I hope it doesn't sell out, lol!

Best staff always ready to help, knowledge able a out their vapes, flavors and stock. They friendly give you this feeling like you have know them you entire life. NUMBER 1 Vape Shop that I have found living here on island.

Amazing customer service. Friendly staff. Had a issue with a vape I purchased and quickly and easily helped get me a replacement. I would highly recommend doing all your mod, pod, juice, and vape accessories shopping with them and no where else. I do!!!!!!!! Thanks again to all the staff at Black Lava Vape Kailua Kona!!!!!!! You guys Rock!!

The gentleman who served me did a great job answering my question . I give him a 100 percent for his customer service,

LOVE the service here, always lively welcoming and full of positive vibes each visit! I refer choke ppl to Black Lava! Huge variety selection to choose from too! MAHALO Black Lava Vape Konq Krew!!

I love the vibe that black lava has when I walk in the doors. The customer service is amazing and friendly. The love the workers show is on point. Prices are cheaper than other smoke shops on the kona side. Great job keep up the good work.

The girl that helped me was awesome. I was in and out in super fast. Nice shop.

Great vape shop with awesome employees, the employees are friendly and very knowledgeable. Their prices are the lowest in town too. Highly recommended for all of your vaping needs

The workers there always has the best customer service ever....

Always makes me feel welcomed and acknowledged when I come in. Service is great and fast

Quick great service, had exactly what I needed. I was visiting the Island and lost my vape! So I was really happy to find them.

Clean and friendly eager to help people out and has a bitcoin ATM also