MCBH Kaneohe Bay Branch Health Clinic image

MCBH Kaneohe Bay Branch Health Clinic

Medical clinic

😠 Honestly breathtaking how horrible the customer service is. I dont know why they have a phone system at all because nobody is there to answer it. If you need anything just go in person and hopefully they can get to you in the next 5 years before your contract expires and it’s someone else's problem People often mention phone, answer,


Address

6905 Harris Ave, Kailua, HI 96734, United States

Website

nhchawaii.tricare.mil

Contact

+1 808-257-3365

Rating on Google Maps

2.00 (44 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: (Martin Luther King Jr
  • Tuesday: 7:30 am to 4 pm
  • Wednesday: 7:30 am to 4 pm
  • Thursday: 7:30 am to 4 pm
  • Friday: 7:30 am to 4 pm
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: phone (7) answer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Wyatt M. 3 years ago on Google
    Honestly breathtaking how horrible the customer service is. I dont know why they have a phone system at all because nobody is there to answer it. If you need anything just go in person and hopefully they can get to you in the next 5 years before your contract expires and it’s someone else's problem
    23 people found this review helpful 👍

  • 1/5 James 1 year ago on Google
    Far from what they call themselves “Best in the business”. No one answers the phones, and if you’re lost or need help in this building you’ll be pointed to another area and be sent on a wild goose chase. No one will take the time to help you. It’s disgusting that they call themselves professionals. It’s sad I gave them 1 star cause that means they did something good, which they didn’t if I could give 0 stars I would, but what does it matter they won’t take the time to read these reviews. 🤡
    14 people found this review helpful 👍

  • 1/5 Smucking A. 4 years ago on Google
    The most incompetent receptionist I have ever encountered. Someone needs to explain to her that she is not a doctor.....front office work is her job. I try so hard to give her the benefit of a doubt and be nice to her, and everytime her performance is disappointing. If I want to schedule an appointment to see my doctor... it's not up to her to decide what she is going to schedule. Even after the military clerk in the office tells her what to do...she does what SHE wants to do, and screws up our whole program. The rest of the staff is great, no problems with anything until she started working the front desk. On a positive note: (because I always try to turn a negative experience in a positive one...) she makes me appreciate my receptionist so much more than I ever did before!
    13 people found this review helpful 👍

  • 3/5 Christohper H. 3 years ago on Google
    FIX YOUR APPOINTMENT HOTLINE! it just sends you in circles. I've been trying to reach a person for 15 minutes. Update, just press 0 for quarterdeck and find out the extension you need. It's the only way to break through the matrix The doctors and people are great.
    12 people found this review helpful 👍

  • 1/5 armand g. 1 year ago on Google
    Unprofessional staff, never answers the telephone. EVER. Nearest available appointments are at least 3 weeks out. You’d have better luck getting medical care at a gas station
    9 people found this review helpful 👍

  • 1/5 Allah B. 2 years ago on Google
    Active duty Marine that had an adverse reaction to a shot that night of the shot. I survived the night and went straight back to Immunization to report and get an test done to ensure I’m okay. The told me to see my Primary care provider and when I did I was told that if I’m alive then I’m fine. Not ensuring since the same vaccine cause my thyroid to overproduce that later developed into Graves. I’m not taking any vaccine that might cause harm and doesn’t contain fetus cells.
    7 people found this review helpful 👍

  • 1/5 Matt T. 1 year ago on Google
    They do not answer the phone. Something simple as that should be a requirement at a medical facility
    4 people found this review helpful 👍

  • 1/5 Toni v. 2 years ago on Google
    Honestly this place is horrible ! I don’t know how it’s still open . They NEVER answer their phone ! EVER!!! And the wait time is ridiculous! Hours waiting for SOMEONE to answer …. If I could give a zero star I would.
    4 people found this review helpful 👍

  • 1/5 Rosemary 1 year ago on Google
    I have more hope in the sky falling than these people answering the phone.
    3 people found this review helpful 👍

  • 1/5 Melanie D. 1 year ago on Google
    Of the 4 times I have tried to get a prescription filed there, they haven't had it in stock. Very basic medications like antibiotics. They tell me I have to drive to tripler instead to get it filled.
    2 people found this review helpful 👍

  • 1/5 Daniela B. 11 months ago on Google
    They never answer the phones and to make an appt is like going in circles and never talking to anybody. They need to fix the phone dial. Worse place to go for care as nothing is available even for months out.
    2 people found this review helpful 👍

  • 1/5 Michael B. 1 year ago on Google
    If you all don't start answering phones I'll be talking to my Congressman
    1 person found this review helpful 👍

  • 1/5 Daniel C. 1 year ago on Google
    McDonalds down the road has better customer service,the best in the business is the polar opposite of the amount of times they pick up the phone, or treat you poorly.
    1 person found this review helpful 👍

  • 1/5 freddie p. 1 year ago on Google
    Just go to a different medical this one won’t answer the phone or make you wait weeks or maybe a month for an appointment
    1 person found this review helpful 👍

  • 1/5 Johnathan Miller (. 1 year ago on Google
    They lost my immunization records for the year of 2022 after I got out

  • 5/5 Nikki O. 1 year ago on Google
    I've always had great care, friendly help from staff, and pretty timely processing on prescriptions. Any delays in appointment time have been made clear to me and I've been updated regularly instead of wondering if I've been forgotten about.

  • 1/5 Lindsay K. 2 months ago on Google New
    I can see why they only have 2 stars. They are nearly impossible to get ahold of and are not helpful whatsoever when you actually do get someone to talk to you.

  • 1/5 Elyssa 6 months ago on Google
    Please update your hours online. They are NOT open until 10AM Wednesdays, despite what it says online


Call +1 808-257-3365 Open on Google Maps

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