5/5 Parteek 2 years ago on Google
Customer
service
sets
great
businesses
apart
from
the
rest.
Customers
are
the
reason
that
businesses
exist.
Keeping
those
customers
happy
means
being
responsive
to
their
needs
and
wants.
A
good
customer
service
experience
can
turn
a
one-time
customer
into
a
lifelong
repeat
customer.
People
like
to
share
their
good
experiences.
Excellent
customer
service
can
turn
into
positive
word
of
mouth.
Proactive
Customer
Service
Customer
service
should
come
into
play
long
before
any
problems
or
issues
arise.
Anticipate
service
issues
that
may
occur.
For
example,
you
can
offer
manuals
for
products
that
you
sell,
include
troubleshooting
tips
on
your
website,
offer
a
FAQ
section
and
make
sure
that
customer
service
contacts
are
prominently
available
for
online
and
real
world
customers.
Make
yourself
or
your
employees
available
to
answer
questions
and
help
lead
customers
to
the
products
or
services
that
best
fit
their
needs.
Keep
prices
reasonable
so
that
customers
feel
they
are
getting
a
good
value.
Employees
Excellent
customer
service
starts
with
the
business
owner,
but
involves
all
of
the
employees
in
an
organization.
Conduct
special
training
sessions
dedicated
to
customer
service
so
that
your
employees
know
how
to
handle
themselves,
keep
a
cool
head,
answer
common
questions
and
know
who
to
refer
more
complex
issues
to.
Empower
employees
to
provide
strong
customer
service
by
giving
them
the
skills
to
work
well
with
customers.
Overcoming
Obstacles
No
matter
how
great
your
customer
service
is,
at
some
point
you
will
have
to
deal
with
an
unsatisfied
customer.
The
way
you
handle
the
situation
tells
a
lot
about
your
business.
Always
react
calmly
and
offer
to
work
through
the
problem.
Find
out
the
root
of
the
issue.
You
may
need
to
give
a
refund,
rework
a
project
or
offer
store
credit.
A
defective
product
may
be
the
result
of
a
manufacturing
issue
outside
of
your
control,
but
if
the
issue
is
something
that
you
can
improve
within
your
business,
then
take
the
criticism
to
heart
and
work
to
make
the
matter
better.
Let
the
customer
know
what
steps
you
are
taking
to
remedy
the
situation.
Personal
Touch
Approach
your
customers
on
a
personal
level.
This
may
start
with
a
smile
when
they
walk
in
the
door
and
end
with
a
"Thank
you
for
your
business."
when
they
leave.
Taking
an
interest
in
your
clients'
lives
outside
of
the
walls
of
your
business
shows
that
you
care
about
them
as
customers
and
as
people.
This
sort
of
interaction
fosters
a
sense
of
loyalty
and
can
help
you
better
understand
what
motivates
your
customers.
Even
if
you
primarily
deal
with
customers
electronically,
you
can
still
take
the
time
to
get
to
know
them
better
as
you
work
with
them
over
email
and
the
phone.
Send
a
coupon
for
a
birthday
or
check
in
with
a
client
about
how
his
vacation
went.
Reliability
Customer
service
is
an
ongoing
proposition
that
should
radiate
from
the
owner
on
down
to
each
employee.
Offering
excellent
customer
support
includes
showing
that
your
business
is
reliable
and
consistent
over
time.
Explore
new
methods
of
connecting
with
customers.
Conduct
regular
training
sessions
with
employees
and
formally
recognize
workers
who
have
done
a
particularly
good
job
dealing
with
customers.
Conduct
surveys
and
speak
with
customers
on
an
informal
basis
about
what
you
can
do
to
improve
service
or
go
the
extra
mile.
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