I don't like writing negative reviews, but I had to. The clinic refused to help us with a kitten who was in serious condition (it was November 26). The administrator said over the phone that the clinic could not accept the animal because... They have a busy appointment for the whole day and told me to go to another medical institution. I contacted "BKVet" on the street. Narvskaya, where the cat was treated on a first-come, first-served basis, despite the fact that there were no places available by appointment either. We contacted the “39 Lives” clinic earlier, when the wonderful doctor Skomorovsky K.A. worked there, and then the attitude was completely different, but now indifference and reluctance to help in an emergency have apparently become a distinctive feature of the employees of this institution (about the same, By the way, other people also write in their reviews)! I’m unlikely to turn to them for help again and I don’t recommend them to others!!

(Translated by Google) Hello! Nothing good!!! The cat died in the clinic !!! They brought her healthy, except for the bleeding from the gums or teeth! They said they'll do it, they'll fix it! Previously, she was examined, and they said she was healthy, ready for treatment, after 3-4 hours she could be picked up! As a result, later they said that the cat would not survive .... since she was unconscious and lost a lot of blood .... they were looking for any cat for transfusion ... but unfortunately 4 or the fifth only came up! We thought everything would work out! The doctors said the cat should be left at the clinic, call at 9 am in the morning! I call in the morning at 9, the doctor says the cat is in serious condition .... and you have 10,000 ₽ on your account, pay at least half the cost!!! How did the tongue turn so to speak at the "doctor" ??!!! We are worried because the cat was brought healthy .... in general, we call in half an hour .... we are told, unfortunately, the cat is dead !!!!!!! How so????? But no one will naturally help us in this! So think now! To treat teeth? but to death! Or let the tooth hurt, but I would run! We still can’t move away .... because she was a member of the family !!!! I do not want to blame anyone .... not "doctors", not anyone! But it certainly wasn't about the cat! She was perfectly healthy. Everything is strange, I know that they do not finish speaking!!! And I didn't write everything in this review! I'm just on my nerves right now! The cat lived with us for almost 11 years! And according to the state of her health, things would be more !!!!! Yes, of course, after an unpleasant conversation on the phone, we were told that we did not pay for services! .... , and pay 1000 ₽ for consumables, and we buried the cat!!! Guys who read my review, be careful, always take references, and conclusion .... and then only the operation! What would be in which case it was possible to make a claim !!! The most HORRIBLE veterinary clinic in Kaliningrad!!! (Original) Здравствуйте! Ни чего хорошего нет!!! В клинике умерла кошка !!! Привезли её здоровой, за исключением, с десны или зубика шла кровь! Сказали всё сделают, вылечат! Предварительно её обследовали , и сказали здорова, к лечению готова, через 3-4 часа можно забрать! В итоге позже сказали что кошка не выживет.... так как она без сознания и потеряла много крови .... искали кошку любую для переливания ... но к Сожалению 4 или пятая только подошла! Мы думали что всё обойдётся! Врачи сказали кошку нужно оставить в клинике, утром в9 утра позвоните! Звоню утром в 9 , врач говорит кошка в тяжелом состоянии.... и у вас на счету 10000 ₽ оплатите хотя бы пол стоимости!!! Как язык повернулся так сказать у«врача» ??!!! Мы переживаем ведь кошку привезли здоровую.... вообщем звоним через пол часа.... нам говорят к сожалению кошка мертва!!!!!!! Вот как так????? Но не кто в этом естественно нам не поможет! Вот и думай теперь ! Лечить зубы? , но насмерть! Или пусть болит зубик но бегала бы! До сих пор отойти не можем.... ведь она была член семьи!!!! Не хочу обвинять кого либо .... не «врачей», ни кого! Но это точно не в кошке было дело!!! Она совершенно здоровая была. Странно всё, знаю, что не договаривают они!!! Да и не всё я написала в этом отзыве! Я просто сейчас на нервах! Кошка с нами прожила почти 11 лет! И по состоянию ею здоровья дела бы ещё!!!!! Да конечно после неприятного разговора по телефону нам сказали что за услуги не платить! .... , а оплатить за расходный материал 1000 ₽, а кошку мы похоронили!!! Ребята кто читает мой отзыв, будьте внимательны, берите всегда справки , и заключение.... а потом только операция! Что бы в случае чего можно было предъявить претензии!!! Самая УЖАСНАЯ ветеринарная клиника в Калининграде!!!

A very good veterinary clinic, wonderful doctors who love animals very much! My dog ​​Yorkie ate a bone for Christmas and it got stuck in her esophagus; in 3 clinics they said it would be more humane to euthanize her, since the operation is expensive and there is a 10% chance that she will survive. And only at the 39 Lives clinic they reassured me and gave me hope, they carried out all the procedures for a reasonable amount, they pushed through the bone and now my dog ​​runs around joyfully and chases the cat. And it’s scary to imagine if in another clinic they would have persuaded me and I would have put her to sleep. They also previously removed a tumor of the mammary glands from a dog, for a reasonable price, and also gave all the medications for further care at home! Special thanks to Ilya Vyacheslavovich. You seem to have taken my dog ​​from the other world!

(Translated by Google) Reply to Angelina Kayukova- You paid for two X-ray projections 700+300+ 600 reception + diaper 23.2. Total: 1623.2. Our prices are on average lower than other veterinary clinics. And what refusal of help are you talking about here? Your cat was advised to rest and consult a surgeon who worked the next day. But you didn't show up. Answer to Olga Tsvilikova - You came to our clinic with the conviction that your dog needs a tooth extraction. The doctor, at the reception, after examining your 11-year-old dog, told you that the problem was not in the tooth and, presumably, her jaw was broken. An x-ray was offered to you to confirm or refute this diagnosis. You refused and left without even paying for the appointment (600 Rub.!) No one pulled money from you, but advised you to make an appointment with a surgeon who was the only one in our state and did not work that day. And we advise you not to rush with such loud epithets, and even more so to insult people in public. Code of Administrative Offenses of the Russian Federation Article 5.61.RF is just for people like you. be kinder Answer to Shoemaker A.V. - Your dog had a complex poisoning. The doctor tried to save him and professionally provided the full range of necessary manipulations. Unfortunately, doctors are sometimes powerless. You also didn't pay us for the treatment. (Original) Ответ Ангелине Каюковой- Вы заплатили за две проекции рентгена 700+300+ 600 прием+пелёнка 23,2. Итого: 1623,2. У нас цены в среднем ниже, чем в других ветклиниках. И про какой отказ помощи вы тут толкуете? Вашему коту был рекомендован покой и консультация хирурга, который работал на следующий день. Но вы не явились. Ответ Ольге Цвиликовой- Вы появились в нашей клинике с убеждением, что вашей собаке необходимо удалить зуб. Врач, на приёме, после осмотра вашей 11 летней собаки сказал вам, что дело не в зубе и предположительно у неё сломана челюсть. Вам для подтверждения или опровержения данного диагноза был предложен рентген. Вы отказались и ушли не заплатив даже за приём( 600Руб.!) Никто с вас деньги не тянул, а посоветовали записаться на прием к хирургу, который у нас в штате один и не работал в этот день. И такими громкими эпитетами советуем не бросаться, и оскорблять людей публично тем более. КоАП РФ Статья 5.61.РФ как раз для таких, как вы. Будьте добрее Ответ Сапожнику А.В. - у вашей собачки было сложное отравление. Доктор пытался спасти его и профессионально оказал весь спектр необходимых манипуляций. К сожалению, врачи иногда бессильны. Вы так же не заплатили нам за лечение.

My pug has a tangled daddy after surgery. Accepted at this clinic. We arrived around 22:00. Quickly, clearly! They processed the seam, showed how to tie it correctly and... didn’t take any money!!! Thanks recommend.

The rating is worth it only for my unsuccessful attempts to get to emergency help (believe me, I tried more than once, 4 times in the last 3 years for sure, and maybe there were other options), late in the evening, and at night, and in the morning and early-early in the morning, and during the day , and in the evening... there is always a reason not to accept. So today at 6 am the kitten had a fever and a swollen eye, and we were refused again. I won’t say anything bad about doctors, they help, but not for us, that’s how it turns out. Judging by the reviews, we are not the only ones. In general, if you have an emergency, then look for other options.

On June 21 (when it was 31° outside), my wife and I came home after work, the time was ~9:30 p.m., the older dog (11 years old, toy) began having seizures similar to labor pains, the stomach was very hard, she couldn’t walk on her own. could. There was no time to call the clinic, so we grabbed the dog and went to the clinic for help. Know that if something happens to you where you need emergency help, then in this clinic they will refuse you for the first reason - that you do not have an appointment, and for the second, there is an appointment, they already know what the procedure is and how much the clinic will receive. When we arrived, there was a male doctor at the clinic, he already had people at his appointment, I was ready to wait for the doctor to be free, since the next appointment was only at 23:00! But after voicing the reasons, I will never go to this clinic again. About 3 years ago we had the same thing with a German for 6 months. On the x-ray, there is a crack on the hind leg without displacement or splinters, and in this clinic they insisted on an operation to put a pin, and they asked for 13t for the urgency, because... The doctor was on his day off. Another clinic explained that they don’t do anything like that in the first 3 days, because... swelling, but in this clinic they do everything just to make money

Just a complete clinic. Google says 24/7, I brought a dog in critical condition at 7 am, rang the bell, knocked on the door, no one was there. One word - freaks.

(Translated by Google) Good evening! I want to express my deep gratitude to the doctor of the clinic Buller Elena Ivanovna. We addressed the problem of neoplasm in the mammary glands in our 11-year-old shepherd dog, plus prolonged estrus. After consultation, we decided to have an operation. Fears and worries were. One anesthesia was removed. the tumor and performed sterilization so that problems did not arise again. Thank God everything went well! Elena Ivanova performed the operation very masterly. Our darling quickly recovered, as if she was three years younger. The doctor prescribed medications to maintain the heart and blood pressure in the norm, gave the necessary Recommendations. The attitude of Elena Ivanovna was as if our shepherd dog was her personal pet. Once again, many thanks for the sincerity and professionalism !!!!! (Original) Добрый вечер!Хочу выразить огромную благодарность доктору клиники Буллер Елене Ивановне.Мы обратились с проблемой новообразования в районе молочных желез у нашей возрастной (11 лет) овчарки, плюс затянувшаяся течка.После консультации решились на операцию.Опасения и переживания были.За один наркоз удалили опухоль и провели стерилизацию, чтоб проблемы не возникали вновь.Слава богу всё прошло удачно!!!Елена Иванова очень виртуозно провела операцию.Наша любимица быстро восстановилась , словно помолодела года на три.Доктор назначила препараты для поддержания сердца и давления в норме , дала необходимые рекомендации.Отношение Елены Ивановны было такое, как будто наша овчарка её личный питомец.Ещё раз огромное спасибо за душевность и профессионализм!!!!!

(Translated by Google) Many thanks to the doctor Sorokina Lyubov. For a sensitive highly professional attitude towards pets and their owners. I recommend. (Original) Большое спасибо врачу Сорокиной Любови. За чуткое высокопрофессиональное отношение к питомцам и их хозяевам. Рекомендую.

They brought a dog in for castration. I was worried about how he would cope with the anesthesia. But everything is fine 👌 the doctor advised us to also pull out a few teeth from him, because... they grew somehow and we agreed. The dog was taken in the evening and everything healed faster than expected. They also took him here for an injection and then to heal the wound. Everyone is happy. I don’t understand why people write negative things. The prices are normal, the service is high quality and the staff is very pleasant. I recommend this clinic to everyone.

(Translated by Google) For three years we have been serviced only in this clinic. For the first time we have treated a puppy (Spitz), which in other clinics was treated for "contrived" diseases, making diagnoses every day, prescribing treatment, many injections, droppers ..., and our favorite was weakening. ..The correct diagnosis was made in a day, treatment was prescribed (no injections, droppers, an ordinary drug to stabilize the gastrointestinal tract!) (Original) На протяжении трёх лет обслуживаемся только в этой клинике.Впервые обратились со щенком (шпиц),которого в иных клиниках лечили от "надуманных" болезней,каждый день ставя диагнозы,назначая лечение,множество уколов,капельниц... ,а наша любимица слабела...Верный диагноз поставили за сутки,назначили лечение (никаких уколов, капельниц, обыкновенный препарат для стабилизации ЖКТ!).Питомца спасли,радует нас!))) Спасибо всем сотрудникам клиники за высокий профессионализм,внимательность,доброжелательность!!!

They brought a cat, the veterinarian prescribed drugs and almost killed the cat, but the drugs are not related to each other in any way, they would simply destroy the cat’s liver, they started calling, and they told us that’s the way it should be, what nonsense, who gave you permission to open a veterinary clinic in the first place, Poor animals HORROR,,,,, Many thanks to the veterinary clinic YOUR DOCTOR veterinarian Artem, thank him for the cat...

They performed an excellent operation on my dog, and 10 days later, when we came to remove the stitches, they didn’t charge a penny, despite the fact that the operation itself was 3 times cheaper than for Farafont and White Fang. In general, I rarely write reviews, but in this case, I had to write, because my surprise knew no bounds. What can we say about the staff, if they even have tattoos on their hands and paws))).

I accept only by appointment, the concept of acute pain is not. At 6:30 in the morning I asked for help in 39 lives, was refused, only by appointment the next day. The dog has purulent discharge from the eyes, I assumed that it was conjunctivitis, I was told over the phone that it was not conjunctivitis and they would not accept us. It’s a pity, we saw the dog in this clinic from birth, but because we had to get there on the day of treatment and due to acute pain, we were not accepted.

They brought the cat to Dmitry Borisovich Kashirtsev, who accepted him with a delay due to the appointment. The cat was in serious condition, but after his examination, the cat’s condition worsened. And instead of help from the doctor, we only received talk that the cat would soon die. From the clinic where we went for a consultation after this, they said that it was necessary to carry out a procedure to pump out fluid from the lungs on an emergency basis, this help/procedure was not offered to us and was not done. We threw away a lot of money for burying our cat prematurely.

The animal is in very poor condition! It is indicated that the clinic is open 24 hours a day, no one answers the phone!!! What kind of service is this? What if the animal dies??? Flayering!