(Translated by Google) We express our gratitude to the wonderful manager Maria Khomyakova for choosing the tour!!! We bought a ticket to Von resort Golden Coast 5 * from 15.08-24.08, but settled us in Elite! What never regretted! Sea view room! The hotel area is chic, well-groomed, clean and you can walk around all 3 hotels that are nearby! The food is amazing, for every taste!) Ice cream almost all day! The water park is great! We were in Turkey 4 times, but we didn’t see such friendly staff, the answer to any request was “no problem” with a smile on her face! Entry into the sea is sand, the beach is huge and clean, sunbeds can always be found! Animation is good and the guys try to lure for water polo, aqua aerobics, darts, etc! There is a wonderful pier where discos are held! Thanks a lot to the Travel Bureau and especially to Maria for our great vacation! In such a hotel and you want to come back again!) (Original) Выражаем благодарность замечательному менеджеру Марии Хомяковой за подбор тура!!! Покупали путёвку в Von resort Golden Coast 5* с 15.08-24.08,но заселили нас в Elite ! О чём ни разу не пожалели! Номер с видом на море! Территория отеля шикарная,ухоженная,чистая и можно гулять по всем 3 отелям,которые находятся рядом!Питание изумительное,на любой вкус!) Мороженое почти весь день! Аквапарк супер! В 4 раз были в Турции,но такого доброжелательного персонала не видели,на любую просьбу ответ-" нет проблем" с улыбкой на лице!Заход в море -песочек,пляж огромный и чистый,лежаки всегда можно найти!Анимация хорошая и ребята стараются завлечь на водное поло, аква аэробику, дартс и т.д! Есть замечательный пирс,на котором проводятся дискотеки!Спасибо огромное Бюро Путешествий и отдельно Марии за наш отличный отдых! В такой отель и к Вам хочется вернуться снова!)

Thank you very much to Yulia for our three-day vacation! We all really enjoyed so many impressions, we learned so many emotions and many interesting things! Many thanks to Elena for her work!

(Translated by Google) We were looking for vacation options for the summer for parents and ended up with the manager Anna in the office on the square. Anna offered a choice of many hotels and different destinations, we quickly decided thanks to her important advice and professionalism. Separately, I want to note the friendly and inviting atmosphere in the office. (Original) Искали варианты отдыха на лето для родителей и попали к менеджеру Анне в офисе на площади. Анна предложила на выбор много отелей и разные направления, мы достаточно быстро определились благодаря ее важным советам и профессионализму. Отдельно хочу отметить дружественную и располагающую обстановку в офисе.

(Translated by Google) This travel agency was contacted only once, invited to the first free manager. The tour was booked in 2019, then postponed twice due to the pandemic. As guaranteed by the tour operator on the same terms. But apparently our manager Lana decided differently )) In June of this year, when the borders with Turkey were closed and it is not known whether they will be opened at all, a call comes in that it is urgent to pay up to 50% of the cost of the tour (we have paid 30%), otherwise it will be cancelled. Trying to remind Lana that the booking conditions are not must change, she is adamant: pay or the tour is cancelled. I call the tour operator Pegasus in Moscow, they say that such problems should be solved by a travel agency, they do not communicate directly with tourists. We deal with Pegasus and Lana for half a day, as a result, we don’t have to pay anything extra. Half a day killed. In the process of this situation, it turns out that Lana rebooked the tour for the wrong dates. She denied her guilt, saying that we wanted it that way. Fortunately, the husband took a copy of the application with her signature, where the dates were written, and sent it to her by mail. I called back, said that there was a fine for rebooking, I don’t remember how much, offered us to pay it, we gladly ceded this right to her) A couple of weeks before departure, when the tour is already fully paid, a call comes in. Lana says that we need to pay something around 18 thousand rubles. for the difference in exchange rates, again naturally urgently, otherwise everything will be canceled 🤦🏻‍♀️ Of course, we didn’t pay extra, in my opinion my husband even yelled into the phone, which is not typical for him. As a result)) still flew. Have a great rest! The weather is great, the hotel is amazing! The child is delighted 😍 I don’t put a deuce, just because on Instagram I see that the company is developing, receiving awards, so I want to believe that we were just unlucky with the manager. I ask the management to pay attention to the customer orientation of travel agents, perhaps it is necessary to organize a training on customer service or a similar event. At the moment, the desire to contact you for a new trip is completely absent. (Original) В данную турфирму обращались единственный раз, пригласили к первому свободному менеджеру. Тур бронировали в 2019 году, затем дважды переносили по причине пандемии. Как гарантировал туроператор на тех же условиях. Но видимо наш менеджер Лана решила по другому )) В июне этого года, когда границы с Турцией были закрыты и неизвестно откроют ли их вообще, поступает звонок, что необходимо срочно доплатить до 50% стоимости тура (у нас оплачено 30%), иначе он аннулируется. Пытаюсь напомнить Лане, что условия бронирования не должны меняться, она непреклонна: платите или тур аннулируется. Я звоню туроператору Пегас в Москву, там говорят что такие проблемы должна решать турфирма, напрямую с туристами они не общаются. Пол дня с Пегасом и Ланой разбираемся, в итоге ничего доплачивать не надо. Пол дня убито. В процессе этой ситуации выясняется, что Лана перебронировала тур не на те даты. Свою вину отрицала, говорила, что мы так и хотели. Благо муж взял копию заявления с ее подписью, где даты были прописаны, отправили ей на почту. Перезвонила, сообщила что за перебронирование предусмотрен штраф уже не помню сколько, предложила нам его заплатить, мы с удовольствием уступили это право ей) За пару недель до вылета, когда тур уже полностью оплачен, поступает звонок. Лана сообщает, что нам нужно доплатить что-то около 18 тыс.руб. за разницу в курсах валют, опять же естественно срочно, иначе все отменят 🤦🏻‍♀️ Само собой мы ничего не доплачивали, по моему мой муж даже орал в телефон, что ему не свойственно. В итоге )) все-таки слетали . Отдохнули круто! Погода супер, Отель шикарный! Ребёнок в восторге 😍 Не ставлю двойку, лишь потому, что в Инстаграм вижу, что компания развивается, получает награды, поэтому хочется верить, что нам просто не повезло с менеджером. Руководство прошу обратить внимание на клиентоориентированность турагентов, возможно следует организовать тренинг по клиентскому сервису или подобное мероприятие. На данный момент желание обращаться к вам за новым путешествием отсутсвует напрочь.

(Translated by Google) Good prices compared to others. Always remember the customers and select the tour based on your budget. Permanent promotions in their group VK and Instagram. Recommend! Appealed already 2 times. This time Marmaris;) (Original) Хорошие цены по сравнению с другими. Всегда помнят о клиентах и подбирают тур исходя из вашего бюджета. Постоянные акции в их группе VK и Instagram. Рекомендую! Обращались уже 2 раза. В этот раз Мармарис ;)

(Translated by Google) Just returned from another vacation, this time we were in the Dominican Republic. The vacation went perfectly thanks to our manager Xenia. We flew to the Dominican Republic for the first time, so of course we ourselves did not know what to choose and completely trusted Xenia, for which many thanks to her from our whole family !! The RIU hotel completely met our requests, the territory is huge, there was a lot of entertainment, the beach is beautiful! For the next vacation, without changing the tradition, we will come to you again! (Original) Только вернулись с очередного отдыха, на этот раз мы были в Доминикане. Отпуск прошел на отлично благодаря нашему менеджеру Ксении. В Доминикану летели впервые, поэтому сами мы конечно не знали, что выбрать и полностью доверились Ксении, за что ей огромное спасибо от всей нашей семьи!! Отель RIU полностью попал под наши запросы, территория огромная, развлечений была масса, пляж прекрасный! За следующим отпуском не изменяя традиции опять придем к вам!

(Translated by Google) Another trip with the Bureau - this time we visited Cuba. Wonderful spring break by the Atlantic Ocean. A hotel was chosen for us according to all wishes) And when we arrived at the hotel, it turned out to be a pleasant surprise that we were settled in a room of a higher category with a sea view 😃 because the Travel Bureau managers put a note that we were newlyweds. Thank you for a great vacation 🙌🏻 (Original) Очередная поездка с Бюро - на этот раз мы посетили Кубу. Замечательные весенние каникулы у Атлантического океана. Для нас подобрали отель по всем пожеланиям) А когда мы приехали в отель, оказалось приятным сюрпризом, что нас заселяют в номер выше категории с видом на море 😃 т.к менеджеры Бюро Путешествий поставили пометку о том, что мы молодожены. Спасибо Вам за крутой отдых 🙌🏻

I have been flying on vacation with them since 2016 to different countries. Everything is always clearly organized, they always help and explain everything and find out what you ask about the country and any nuances, we work with Lana and Marina))) from 02/04/24 to 02/17/24 we flew to Sri Lanka with the help of Lana. A wonderful country, it was our first time there. Extraordinarily beautiful flora and fauna!) We managed to meet animals in the wild: mongoose, iguana, geckos, monitor lizards, crocodile, several species of monkeys, several types of crabs, peacocks, flying foxes and even a reef shark!))) Very friendly locals, welcoming and always ready to help. And the ocean... it is extraordinary, soft, velvety! Many thanks to Lana for organizing such a trip for my birthday!))))

We thank the Travel Bureau represented by manager Lana! We had a great 9 nights in Egypt (flight from St. Petersburg). Lana was always in touch on WhatsApp and responded to requests very quickly (including on weekends and evenings). In 2020, we took a trip to Turkey (Side) through the Travel Bureau. The holiday was also a great success.

This is not the first time we are flying on vacation from a travel agency. The girls are great and will help and advise. This time we flew to Sharm El Sheikh. The vacation was a success. It was cool. I recommend it

(Translated by Google) Unfortunately, I can’t buy a tour from them🤦‍♀️🤷‍♀️ I always warn that a Chihuahua dog travels with us, and it starts ... oh, I need to call all the hotels, etc.. (even in the region🙈), what about calling them? Operators should know this like the back of their hand, all the amenities of hotels! Not a single announced promotion has the same story, after contacting the manager you suddenly find out that the declared price of the tour is unfortunately not there either everything is sold out or more expensive🙈🤦‍♀️🤷‍♀️ that it’s not possible to use their vaunted tours for 2 years already🤦‍♀️ it seems that this is a fake to lure customers in order to sell them an expensive tour later😥. As a result, we use Agoda or Booking👍and the bureau loses a lot of money with such an attitude towards customers😱 I asked many times to have complete information on animals! They either don’t accept hotels, or the plane doesn’t fly with animals🤦‍♀️🤷‍♀️ All over the world they fly and accept and treat them very well! The travel agency needs to change the approach and quality of services!!! For many people, animals are like children, family members...you can’t leave a child at home because travel agencies don’t carry out tours with animals🤦‍♀️I don’t understand why the management doesn’t understand this, that this is one of the priority areas in the tourism business..? ?? For the weekend we decided to go to the hotel by car (there was an advertisement on instagram) and even in the region we could not give intelligible advice on the dog🙈 🤷‍♀️ completely disappointed with this bureau (Original) Никак не могу приобрести у них тур к сожалению🤦‍♀️🤷‍♀️ всегда предупреждаю у нас с нами собака чихуахуа путешествует, и начинается... ой, мне надо все отели обзванивать и т.д.. (даже по области🙈), а что их обзванивать? Это должны знать операторы как свои 5 пальцев, все удобства отелей! Ни по одной обьявленной акции такая же история, после связи с менеджером узнаешь вдруг, что заявленной цены тура уже к сожалению нет либо все распродано, либо дороже🙈🤦‍♀️🤷‍♀️ Если нет таких цен убирайте рекламу сразу с постов инстограм, вконтакте разочарована, что никак не получается воспользоваться их хвалеными турами уже 2 года🤦‍♀️ создается, впечатление что это фейк для заманухи клиентов,чтобы потом втюхать им дорогой тур😥. Как итог пользуемся Агодой или Букингом👍а бюро очень много денег теряет с таким отношением к клиентам😱 много раз просила иметь полную информацию по животным! У них то отели не принимают, то самолет не летает с животными🤦‍♀️🤷‍♀️ Во всем мире летают и принимают и прекрасно относятся! Турфирме нужно изменить подход и качество услуг!!! Для многих людей животные как дети, члены семьи...не оставишь же ребенка дома потому, что бюро путешествий туры с животными не осуществляют🤦‍♀️Не понимаю почему руководство этого не понимает, что это одно из приоритетных направлений в туристическом бизнесе..??? На выходные решили поехать в отель на машине(шла реклама в инстограм) и даже по области не смогли внятных консультаций дать по собаке🙈 🤷‍♀️ разочарована полностью этим бюро

(Translated by Google) Luxurious travel agency! All tours are only through them !!! (Original) Шикарная турфирма! Все туры только через них!!!

(Translated by Google) Professionalism, responsiveness, patience and a sincere desire to find a really suitable tour. I take vouchers only here - and the rest always lives up to expectations! Many thanks to the bureau for selecting such employees and appreciating them! Special thanks to Natalia Danilina!!!! (Original) Профессионализм, отзывчивость, терпение и искреннее желание подобрать действительно подходящий тур. Беру путевки только здесь - и отдых всегда оправдывает ожидания! Огромное спасибо бюро за то, что подбираете таких сотрудников и цените их! Персональное спасибо Наталье Данилиной!!!!

(Translated by Google) Came without an appointment - the queue. We waited. The girl could not offer us the necessary options, probably new. As a result, we went to another agency and bought tickets there. In general, how lucky. If an experienced agent, he can and will advise you to choose the option you need. (Original) Пришли без записи - очередь. Дождались. Девушка не смогла нам предложить нужные вариант, наверно, новенькая. В итоге мы пошли в другое агенство и там купили путевки. Вообщем, как повезёт. Если опытный агент, то может и посоветует выбрать нужный вам вариант.

Very good organization, and the guide Akim is absolutely fiery

We have been traveling with our Travel Bureau for many years. We are grateful for the impeccable organization of our holiday. We traveled around Europe, then Egypt, and have now returned from Thailand. Indescribable delight from the trip! It turned out better than expected! We got a room in a higher class, got there for Chinese New Year, and went on an excursion to neighboring Cambodia! Thanks for the trip. We will definitely come back to you!

There was a trip in mid-February to Egypt 🇪🇬 city of Hurghada, hotel 🏨 Palm Beahc - everything went so great that emotions are bursting with happiness to this day, what respectful service at the hotel, food 🍽️ top notch, special thanks to guide Ali 🫶🏻🫂, man with a golden soul, 🤗Ali is a man with a capital letter💯, low bow🫂. During the week, everything was so perfectly distributed among the excursions👍. I flew to this country to celebrate my anniversary birthday 🥳. I don’t know how they distributed everything like that, but they congratulated me at the hotel, gave me a gift 🎁, congratulated me on the ship, and the company gave me a gift 💝 a trip to the island 🏝️. Such a warm, gentle attitude, everything is so loving 💖. That I’m flying home now and I want to buy a ticket 🎫 back again and rush back to these people 💝. The excursions were all a great success 🔥, the buses were always clean, there was plenty of water, a snack, and a royal lunch. Everyone talks in such a way that you listen with your mouth open. I’ve been to many places, but this is the first time I’ve met such a warm attitude 😍. On each excursion the guide was Russian-speaking 🤩, all of them were very competent, well-read, nice people😘. The trip on the excursion was easy and comfortable. I want to hug everyone so much and say again, these people and the tour company for a wonderful vacation, and my birthday 🥳-thank you ❣️. We will come to you again with pleasure ❤️💟💖, with joy. Your phone numbers are saved. Can not wait to see you. Hugging you . And I thank you from the bottom of my heart for this buzz ❤️‍🔥.

Good afternoon This is my second time in Kaliningrad and my second time using the Bureau 39 company. Excellent tour guides, excellent drivers. We went to Svetlogorsk with Natalya and Zelenogradsk with Angela - amazing girls - doing an excellent job. A well-delivered speech means correctly selected information. Very interesting. Despite the frost - 23°C, the program was built in such a way that there was no time to freeze)))). I recommend the company, I recommend the tour guides.

Thailand 2023 November I would like to thank the entire team of the “travel agency”, namely employee Marina Kulikova! Marina made us an unforgettable vacation in Thailand. From arrival to departure, Marina, one might say, accompanied us on our tour) The hotel was chosen for us simply because the location of the hotel was between the two most common beaches of Phuket to the sea 5 and 7 minutes 🪐 Tips on excursions and everything was on point Advice on island life in general, prices, national dishes were wonderful) Thank you very much Marina. After such a vacation, thoughts 💭 about moving never leave 😉

We went on a sightseeing tour of Kaliningrad with guide Akim. It was February. The weather was not very good, but overall I liked the excursion. He talked interestingly, even with humor; he didn’t stay at the objects for a long time, as it was very humid and uncomfortable on the street. I was careful not to get too cold. And everything was great!

Thank you very much for the trip to Turkey! Maria is simply a magician - she organized everything for us in a couple of hours! Literally saved us! To such a wonderful hotel A Good Life Utopia Family Resort 5*! The hotel is great! Nice rooms, gorgeous area, super food!

I bought a tour to the Castles from Bureau 39. Many thanks to the guide Victoria for the most interesting excursion. She is a professional in her field. Also, special thanks to Daria for the fascinating excursion to the Curonian Spit.

We rested at Sharm plaza from 02/27/24 to 03/04/24 4* hotel, the furniture is old everywhere, the hotel is tired, but the hotel area is amazingly beautiful and well-groomed, they are washed and swept constantly. There is no beach as such, there are stones and a reef 🪸, from morning to lunch the water tides and you can swim from the shore to the reef from the shore 5 meters, and after lunch the water goes away and a sandy shore of 1.5 meters appears and a splash pool for children, and those who love swim everyone jumps from the pontoon into the sea with masks and enjoys the beautiful underwater world. In terms of food, everything is the same as everywhere else in Egypt, there is a lot of food and nothing to choose from, chicken is fried and given out individually, beef and vegetables were served twice a week, small mackerel fish are fried, in general you will not remain hungry. The baked goods are simply superb; those with a sweet tooth will be pleased. I can’t say anything about alcohol; we haven’t tried anything. In general, I will say this, we are happy with our vacation, we wanted sea and sun and we got it, the weather did not disappoint +26 +29 degrees)))

I really enjoyed the excursion to the Curonian Spit, we even saw a chanterelle, it was amazing! Zelenogradsk is a very beautiful city, love at first sight. We also went on an excursion to Baltiysk, you can feel the strength and power! I really liked Fort 11, there’s a lot to see and it’s perfectly preserved. The guides are very knowledgeable and a pleasure to listen to. Special thanks to Yulia for the recommendation and advice

We were with you on an excursion along the Curonian Spit + Zelenogradsk on March 10, 2024 with guide Julia F. I really liked everything. We received a lot of information in an accessible presentation. Everything was organized perfectly. Thanks a lot.

In February 2024 we went on an excursion with Victoria, from the excursion bureau. Bureau39. Curonian Spit, Zelenogradsk. The excursion was very well organized and punctual. Polite. Victoria's story was so exciting. We learned a lot of interesting and generally new things about the Curonian Spit, Zelenonradsk, and not only. Lots of interesting historical facts. We stopped by a factory for processing amber. Very interesting to see. Victoria tried to give as much information as possible. It is clear that she is interested in this herself. She loves her job. Genuinely. Polite and attentive to vacationers. We had three excursions from this bureau, we really liked everything.

Excellent organization of the whole process from A to Z!!! Comfortable and clean buses, an educational and very interesting excursion. Special thanks to our guide Akim for a wonderful walk around the city🔥On the guide’s recommendation, we visited the zoo and the Museum of Art. We really liked everything!!! Thank you!

On March 9, 2024, my mother, sister and nephew traveled with guide Irina to the castles and churches of the Kaliningrad region. I liked the excursion. The guide told a lot of interesting things about the Prussians, their way of life and religion. About the history of churches and their current situation.

Thank you very much for your help in organizing the holiday! The first trip abroad left a lot of unforgettable impressions and positive emotions🤪