(Translated by Google) The organization is just down to earth. Everywhere different information about the place and time is presented (website, booklets, information letter by mail). They don’t call before the tour, BUT if someone is late, they will call him to the last, and all those who came on time will sit in a stuffy bus waiting. No audio guides for an audience of 50 people!!! In any room, no matter where the guide leads (I'm talking about Svetlogorsk) as part of the tour, you can't squeeze through. All the amber workshops are small rooms where you bring 50 people??? There is no clear route on walking tours, just constant races for a guide to hear at least something. Special thanks for the tour of Kaliningrad, on it you fell very low in my eyes. For what reason do people who got on the sightseeing bus in Zelenogradsk have to wait until you, like a taxi, collect everyone from hotels in Kaliningrad? If you don’t know, then on April 28, 2021, the bus was forced to spin at one point for 20 minutes in order to turn around, because you decided to “pick up” a group of tourists on the hotel territory along the way. The journey from Kaliningrad to Zelenogradsk took 2 hours and 40 minutes for the same reason. Why do I pay for an 8 hour tour, but in fact 4 hours I just participate in your passenger transportation? (Original) Организация просто на нуле. Везде представлена разная информация о месте и времени (сайт, буклеты, информационное письмо на почте). Не обзванивают перед экскурсией, НО если кто-то опаздывает, будут звонить ему до последнего, а все те, кто пришёл во время, будут сидеть в душном автобусе ждать. Нет аудиогидов на аудиторию в 50 человек!!! В любое помещение, куда бы в рамках экскурсии не завела гид (я про Светлогорск), не протиснуться. Все мастерские янтарные - это маленькие комнатушки, куда вы заводите 50 человек??? Нет чёткого маршрута на пешеходных экскурсиях, просто постоянные гонки за гидом, с целью услышать хоть что-то. Отдельное спасибо за экскурсию по Калининграду, на ней вы упали в моих глазах очень низко. По какой причине люди, севшие в экскурсионный автобус в Зеленоградске, должны ждать пока вы, как на такси, соберете всех с гостиниц в Калининграде? Вы если не в курсе, то 28 апреля 2021 года автобус 20 минут был вынужден крутиться на одной точке, с целью развернуться, потому что вы решили "по пути заехать" за группой туристов на территорию отеля. Из Калининграда в Зеленоградск путь занял 2 часа 40 минут по той же причине. Почему я плачу за 8 часовую экскурсию, а по факту 4 часа просто участвую в ваших пассажирских перевозках?

I really enjoyed the excursion "Gothic Temples of the Middle Ages". We looked at five temples built on the territory of East Prussia (now the Kaliningrad region) back in the 14th century, during the time of the Teutonic Order. The excursion is full of interesting stories and facts, the guide Ksenia presents the material in a very interesting and structured way, you never get tired of listening. An important thing on such a long excursion (8-9 hours), and even in 30-degree heat, was a very comfortable bus. An inexpensive set lunch at the Gray Goose restaurant (I don’t remember which town) consisted of simple, well-prepared dishes.

I recommend everyone to use the services of this tour operator. Everything is very organized, clear and understandable. The best guide is Vladimir Smirnov. Just a guide from God. Very competent, knowledgeable, intelligent person!!!

(Translated by Google) Good afternoon! With all my heart I want to thank the driver Sergey and the guide Irina Maltseva! I have never been on such an interesting tour in my life! The tour of the Curonian Spit was imprinted in my memory thanks to the talented storyteller Irina! Listening to her is a pleasure. Tells very interestingly, not dryly “on a piece of paper, but emotionally, clearly, understandably! There are a million impressions left, and knowledge about the historical origin of Kaliningrad and the Curonian Spit. (Original) Добрый день! От всей души хочу поблагодарить водителя Сергея и гида Ирину Мальцеву! На такой интересной экскурсии я в жизни не была! Экскурсия по Куршской косе запомнилась отпечаталась в моей памяти благодаря талантливому рассказчику Ирине! Слушать ее - одно удовольствие. Рассказывает очень интересно, не сухо « по бумажке , а эмоционально, четко, понятно! Впечатлений осталось миллион, и знаний об историческом происхождении Калининграда и Куршской косы.

(Translated by Google) Back in Khabarovsk, we bought a tour of excursions "In the Far Far Away Kingdom" with accommodation in the Kaliningrad Hotel from this company. This is our first trip to Russia, abroad we are used to a different format. Therefore, on the first day 02.08. (we had an excursion to Svetlogorsk) we left at the indicated time at the entrance to the hotel, we saw standing buses, scurrying tourists .. 10 minutes passed, the buses parted, no one called us ... The whole family was upset, but they realized - I called the number of the company manager, she contacted the guide, they called us back and said that they would be waiting at the Moskva Hotel if we had time to get there by taxi ... Which we did, we did it .. .We were a little nervous, but we got a new useful experience, which was useful to us in subsequent excursions in St. Petersburg and Moscow ... You just need to contact the guides who mark tourists before the tour at the entrance to the hotel ... The company's buses are chic, the drivers are calm, seasoned, professional masters!!! Thanks for all the trips with them!!! Guides on different days of excursions we had different. Both women and man. The women guides simply amazed me with their patriotism... And all of them turned out to be real professionals, dedicated to their work. They did not just spend time with us when "the soldier is sleeping - the service is on", but indulged in him with soul and love. The main thing is memorable, not dry facts, but real excursions into the history and nature of the region where they live... On behalf of our family, I want to express my deep gratitude to all the guides!!! We complained a little more that the guides, until the very end of the tour, especially the man, shared their knowledge with us ... Like, how much can I say .. Very soon, on excursions in St. Petersburg, we will appreciate their efforts and knowledge. Respect for them will grow threefold!!! We still remember our journey and the people who accompanied us in it around Kaliningrad with good feelings. We didn't get to see everything in a week. There is a reason to meet again... Once again, thank you so much for our eventful travels thanks to you... I sincerely recommend this tour company. And my daughter, who is studying at the university with a degree in tourism, also recommends ... (Original) Еще в Хабаровске приобрели в этой компании тур экскурсий " В тридевятом царстве" с проживанием в гостинице "Калининград". Это наше первое путешествие по России, за границей мы привыкли к другому формату. Поэтому в первый день 02.08. ( у нас была экскурсия в Светлогорск) мы вышли к указанному времени ко входу в гостиницу, видели стоящие автобусы, снующих туристов..Прошло минут 10, автобусы разъехались, нас никто не позвал... Вся семья расстроилась, но сообразили - я позвонил на номер менеджера компании, она связалась с гидом, нам перевонили и сообщили, что будут ждать у гостиницы "Москва", если мы успеем доехать на такси...Что мы и сделали, успели...Немного понервничали, но получили новый полезный опыт, который нам пригодился в последующих экскурсиях в Питере и Москве...Надо просто самостоятельно обращаться к гидам, отмечающим туристов перед экскурсией у входа в гостиницу... Автобусы у компании шикарные, водители-спокойные, выдержанные, мастера-профессионалы!!! Спасибо за все поездки с ними!!! Гиды в разные дни экскурсий у нас были разные. И женщины, и мужчина. Женщины гиды-просто поразили меня своим патриотизмом...И все оказались настоящими профессионалами, преданными своей работе. Не просто проводили с нами время, когда "солдат спит - служба идет", а предавались ему с душой и любовью..О обозреваемых достопримечательностях рассказывали емко, познавательно, интересно. Главное -запоминающееся, не сухие факты, и настоящие экскурсы в историю и природу края, где они живут... Хочу выразить от лица нашей семьи всем гидам глубокую благодарность!!! Мы еще немного сетовали, что гиды до самого конца экскурсии, особенно мужчина, делились с нами своми знаниями...Мол сколько можно говорить..Очень скоро, на экскурсиях в Питере мы оценим их старания и знания. Уважение к ним вырастет троекратно!!! До сих пор вспоминаем наше путешествие и сопровождавших нас в нем по Калининграду людей с добрыми чувствами. Не все мы успели посмотреть за неделю. Есть повод встретиться снова... Еще раз огромное спасибо за наши насыщенные, благодаря Вам путешествия... Искренне рекомендую эту турфирму. И моя дочь, получающая образование в университете по специальности "туризм" - тоже рекомендует...

(Translated by Google) We went on an excursion to the Curonian Spit, August 2021. When booking, we were promised an excursion for 5.5 hours, we got stuck in a traffic jam at the entrance to the reserve, the whole way "there" took about two hours, the guide Galina reassured us that no one would steal our time. As a result, we kept within these 5.5 hours, but, unfortunately, at the expense of our personal time. The guide was in such a hurry that she didn’t even want to wait for people who were late in line for the toilet. At the height of Efa, we only managed to look at the sea side of the spit, we were given 20 minutes in the dancing forest, we just stop to take a photo, and the guide is already hiding behind the horizon. Consider the excursion itself was not listened to, because this sprint got tired at the fifth minute. A separate issue is the toilets, this is certainly not the fault of the tour agency, but the overall impression is spoiled. The smell blows you down even on the way to the toilets, the doors do not close, you can’t hope for paper. (Original) Ездили на экскурсию на Куршскую косу, август 2021. При бронировании нам обещали экскурсию на 5,5 часов, мы встали в пробку на въезде в заповедник, весь путь «туда» занял около двух часов, экскурсовод Галина успокаивала нас, что наше время никто не украдёт. В итоге мы уложились в эти 5,5 часов, но, к сожалению, за счёт нашего личного времени. Экскурсовод так торопилась, что не хотела даже подождать людей, задержавшихся в очереди в туалет. На высоте Эфа на морскую сторону косы удалось только взглянуть, в танцующем лесу нам дали 20 минут, мы только остановимся сделать фото, а экскурсовод уже скрывается за горизонтом. Саму экскурсию считай не послушали, потому что этот спринт надоел на пятой минуте. Отдельная тема это туалеты, это конечно не вина тур агентства, но общее впечатление подпортило. Запах сносит с ног ещё на подходе к туалетам, двери не закрываются, на бумагу надеяться не приходится.

We took an excursion from Svetlogorsk to Baltiysk. On the day of departure, it turned out that we would first be taken individually to Zelenogradsk (which is on the other side of Baltiysk). Upon arrival in Zelenogradsk, it turned out that now we still need to go to Kaliningrad to pick up other tourists. No one at the bureau warned that the journey just there could take 3 hours. We left Svetlogorsk at 08:10 and arrived in Baltiysk at 11. In fact, even on a regular regular bus, the journey takes about an hour or an hour and a half maximum. Because of such a long road, the entire excursion around Baltiysk was in a terrible hurry, we were rushed everywhere, even after 3 hours of travel, only those who really wanted to were allowed to go to the toilet, the rest were asked to wait and go to the fort after the excursion. Baltiysk is a typical town in the Russian hinterland, which is 30 years behind in development, perhaps due to its closed military regime. The most interesting thing there is the fort, which can only be entered by citizens of the Russian Federation, and it is not entirely clear for what reason, most likely, so as not to embarrass itself in front of foreigners, because nothing inside is well maintained, knee-deep mugs, although the fort is an active military facility, and They don't show anything classified in the fort. Then we ran through the center of Baltiysk, and immediately went to the pier. We were given an hour there to walk around, eat (the only food there was a fast food stall), and swim (but no one knew that it would be possible to swim). As a result, most of the time was spent queuing to buy food and quickly walk along the coast. And then we set off on our way back. Fortunately, this time we went straight to Zelenogradsk, so the road took 2 hours, not 3. From there we were taken to Svetlogorsk, although they could have organized a taxi along the road near Svetlogorsk. Result: excursion - 3 hours, road - 5 hours It’s absolutely not worth it, there’s nothing to see, the situation was saved only by the guide, who didn’t shut up for a minute and gave a lot of interesting information. I would never go on this excursion with this tour operator again, and I advise everyone to think carefully about whether you need this if you are going on an excursion to Baltiysk in the next 10-15 years.

07/14/23 we took an excursion from Zelenogradsk to Kaliningrad from 12.00. The bus arrived on time and we got to Kaliningrad quite quickly. There it turned out that 8 more people would join us. and we followed them to the Fishing Village. The only good thing about the whole excursion is the Cathedral with an organ concert. The rest is all so unorganized and not provided for that it’s just a nightmare! We traveled by bus from one end of the city to the other, passed the House of Soviets 6 times, and then the guide was completely nonsense: “we’re passing a spar store, but we have a chain of these stores in the city, and next to it there’s a cafe, you can have breakfast there, have lunch and dinner. Tired, we once again arrived at the other end of the city in the Amalienau region. For what? To look at unremarkable houses. We got off the bus, cars were driving nearby on the road, we couldn’t hear anything, there were 47 people on the excursion, everyone couldn’t stand on the narrow sidewalk. And the tour guide: look at this house, you can’t see it behind the trees, but it’s very amazing, it’s made of red and white bricks. But with all this, we did not stop at the lower and upper lakes (there are very beautiful views there), we slipped past Victory Square with very interesting objects. And then we trudged once again to the other end of the city to the Fishing Village to deliver those who had joined us. It was Friday evening, there were no traffic jams on the roads - SEALS! After the Fishing Village we slowly crawled towards the exit from the city. As a result, we were in Zelenogradsk only at 19.00, tired and with a clear understanding that we would never use the services of Amber Mosaic again.

We went on September 2 with guide Maya and driver Sergei on an excursion to Baltiysk. A wonderful excursion, a good guide who knows history. Gallant and professional driver. Many thanks for a great time

If you want to walk in a herd of 50 people, if you want not to have a seat on the bus, and to your questions the employee (who is supposedly responsible for the organization) answered “is this what I should do?”, if you want to walk along the shore in the rain and wind (although the tour operator, in accordance with the contract, has the right to reschedule the excursion in case of such circumstances), - Amber Mosaic will open its doors for you. The worst organization I have ever met (and I have traveled all over Russia from Kamchatka to Kaliningrad), terrible attitude towards tourists who paid for services, and they are provided in such a disgusting form. I will never return to Amber Mosaic and will dissuade my friends from taking tours; it’s better to walk around Kaliningrad yourself than to spoil your impression of the city and your vacation.

(Translated by Google) We visited Kaliningrad with a group of medical workers !! We got a lot of positive emotions !! So many impressions from the excursion to Zelenogradsk and Svetlogorsk, how beautiful it is! Special thanks to the wonderful guides Suzanne and Alexander who love their city and surroundings !! (Original) Посещали Калининград группой медицинских работников!! Получили массу положительных эмоций!! Столько впечатлений от экскурсии в Зеленоградск и Светлогорск, до чего там красиво!!! Отдельное спасибо замечательным, любящим свой город и окрестности, гидам Сюзанне и Александру!!

(Translated by Google) Excursions around Kaliningrad with this operator are interesting. There are guides who can captivate the guests of the city. And this is good! But the attitude towards elderly sightseers, guests of the city is not friendly. They don’t make discounts, even when documents are presented. The organizer referred to the age of 65+. Although, when traveling to the Kursk Spit, all pensioners were counted by age. The guide commented on this that they needed statistics. here pensioners - no. Respect is gone for this firm. (Original) Экскурсии по Калининграду у этого оператора интересные. Есть экскурсоводы, умеющие увлечь гостей города. И это хорошо! А вот отношение к пожилым экскурсантам, гостям города не дружелюбное. Не делают скидок, даже при пред"явлении документов. Девушка-организатор ссылалась на возраст 65+. Хотя при проезде на Курскую косу всех пенсионеров по возрасту пересчитали. Экскурсовод это прокомментировала, что им нужна статистика. Соответственно скидку, платившему за экскурсию сделали, а вот пенсионерам - нет. Уважение пропало к этой фирме.

(Translated by Google) We would like to thank the EXCURSOR GUIDE Irina Maltseva! Amazing person! There is not a single question that Irina would not answer! And we celebrate the bus driver Vitas! Wonderful kind people. THANKS! .. (Original) Мы хотим поблагодарить ЭКСКУРСОВОДА Ирину Мальцеву! Удивительный человек! Нет ни одного вопроса, на который Ирина бы не ответила! И отмечаем водителя автобуса Витаса! Замечательные добрые люди. СПАСИБО! ..

(Translated by Google) Organization is minimal, it is impossible to understand where to go to get on the bus. When making an excursion, they say one thing, in reality it turns out that the manager does not meet you at the appointed place and you have to look for yourself where the bus is pulling up and whether it is the right one. With a guide, as in all such organizations, as you are lucky, it can be normal, or you can get caught, who just needs to work out the time and that's it. (Original) Организованность минимальная, понять куда тебе идти, чтобы сесть в автобус невозможно. При оформлении экскурсии говорят одно, в реальности получается, что менеджер не встречает в назначенном месте и тебе приходится самостоятельно смотреть, куда подъезжает автобус и нужный ли он. С экскурсоводом как и во всех таких организациях как повезет, может быть нормальный, а может попасться, которому нужно просто отработать время и все.

Many thanks to Irina Maltseva for her interesting story about the history of the region, for her impeccably correct speech, for her kind attitude towards people, for her patience with “careless” tourists!!! THANK YOU!!! Wishes to the organizers of the excursion to the Curonian Spit: they would have given us more time so that we could slowly look at your beauties. I ran, jumped, and I really wanted to stay longer so that the unforgettable view of the sea would remain in my memory for a long time.

Respect to the guide Vladimir and driver Sergei for the tour of Kaliningrad!!!!

A week in Kaliningrad! Excursions and walking tours managed to cover almost the entire city. Two excursions with the tour operator "Amber Mosaic" and amazing guide Irina Maltseva. Intelligent, passionate about the history of the city, correct speech and pleasant voice, she knows the answer to any question. I wanted to listen to you throughout the entire excursion. The rain on the Curonian Spit and the Baltic wind did not stop us) We recommend that all guests of the city meet Irina on your excursions. Enjoy the nature and landscapes of the surrounding Kaliningrad.

We spent five days with a friend in Kaliningrad from February 23 to 27. We took a sightseeing tour. Surprisingly, we were pleased with the weather, and even more so with our guides Vladimir and Anna.

I am very pleased with the organization. Everything is clear. Professional guides. My vacation with this company was wonderful.

I wouldn't recommend it. The guide always ran around and didn’t care about the others. I won't go again

Many thanks to "Amber Mosaic" for organizing and conducting wonderful excursions. The guides are professionals in their field. Poetic and creative Marina Gennadievna. Vladimir the tour guide is beyond praise. Thank you all very much!!!