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  • 1/5 Deepesh S. 1 year ago on Google
    Worst experience ever. I booked room for 2 days, 10 days prior my arrival at Kalpetta. After reaching hotel at 7PM i got to know that there is no rooms available on my name. These people have already sold out my room to someone else (Chekin time is 10/11AM) and were making excuses that they didnot received any confirmation from booking app. The person sitting on reception (SHIFIL) claims he is the manager but do not understand a basic english and don't know to behave. They are frauds. In an emergency you will never find a POC here.
    1 person found this review helpful 👍

  • 3/5 Praveen K. 1 year ago on Google
    Washroom was clean and hot water was available 24/7. Room was full of hairs and linens too. Linens wasn't washed for a while. There is no inhouse restaurant but the adjacent hotel has restaurant where taste and prices are okayish. AC was working but no remote. Had given 3 stars cause they allowed us to keep our luggages till 3pm since we went for chembra trek and gave 10 mins time freshen up once we came back. That helped us a lot.
    1 person found this review helpful 👍

  • 4/5 PRAKASH S. 1 year ago on Google
    The room was very neat and gud infrastructure. And the rooms are available in hrs basis

  • 5/5 Priyabrata B. 7 months ago on Google
    Loved the stay. Rooms and bathroom were well maintained. Good mountain view and receptionist person was very cooperative

  • 4/5 Rakshitha M. 7 months ago on Google
    Deluxe suite rooms, spacious, good amenities, good view from window, comfortable. Only con is the receptionist/room service was difficult to find most of the times. Lift available.

  • 5/5 Sarath C. 1 year ago on Google
    Location is next to highway and hence easily accessible. Rooms are spacious and neat. Room service is also superb. There is a restaurant right outside. Also, there are spices and gift shops next to the hotel.

  • 5/5 shalini g. 1 year ago on Google
    We had a very good stay at soorya castle the rooms and the atmosphere is so beautiful, the price is also reasonable acrually the receptionist was very kind and very helpful for us he arranged a bike for us to visit the near by placess and we had a bus at 11:30 so for that he arranged an auto for us really felt very happy we enjoyed our trip ☺️

  • 4/5 hari 0. 1 year ago on Google
    The view and rooms of this hotel is amazing...Service is poor..sorry to say but this hotel can be maintained and can be a lot lot better..Rooms and washroom are neat and clean but there was no hot water available in the freezing cold

  • 4/5 Pravin C. 1 year ago on Google
    I would recommend people to stay here as the rooms are quiet good and no problem with the car parking even though it is outside, I felt it’s safe… but sometimes these reception guys are not reachable…there is a restaurant under these lodge, so that we can get the food easily, these people will deliver the food to our rooms with no extra charge…view from the window was quiet good

  • 1/5 Ajith B. 1 year ago on Google
    We checked into this room after a tiring day. We were two families and have booked 2 rooms. The ambience of room looked good and we sighed saying good room to relax. Nightmare started after this. When we switched on the AC after few minutes water starting leaking. It was like mini Soochipara falls. The top portion of bed got wet. The other room is no difference. Spent 1.5 hours to get the linen changed after a long discussion with staff. The only staff do not understand either English or Hindi. After all this wanted to have a hot water bath. There is no hot water at all. Staff said water tap has to be kept open for 2-3 mins. We wasted water for 10 mins keeping the water tap open, but still no hot water. Worst experience after a tiring day. Spoil your holiday. Stay away from this property to enjoy your vacation

  • 5/5 Sooraj V. 1 year ago on Google
    Excellent stay. View is beautiful. Neat and spacious rooms. Truly nominal rates.

  • 1/5 Dr. Divya J. 1 year ago on Google
    ABSOLUTE HORROR. 1.THE WIFI WAS DOWN AND STAFF DIDNT KNOW WE HAD A BOOKING OF 3 ROOMS . 2. THEY TOOK 30 MINS TO ALLOCATE THE ROOM 3. NO POWER BACKUP AS MENTIONED 4. NO ELECTRIC KETTEL as mentioned 5. NO Room service 6. No Laundry Service 7. No proper designated parking 8. NO GEYSER OR HOT WATER AVAILABLE AT A HILL STATION. our family (including 4 kids)had to freshen up in chilled water. 9. There are monkeys around the resort and they pooped in the gallery 10 . No Intercom. 11. Over priced 12. Washroom ventilator glass broken, exposes bathroom to the roadside 13.bathroom is filled with the exhaust smell of a restaurant adjacent to the hotel. 14. Staff is new and untrained Worst experience at an exorbitant rate.

  • 1/5 chaitra H. 1 year ago on Google
    One of the worst hotel I ever stayed, they took more amount than the online price 1300, no room service, no staffs at all, no hot water nothing is provided in the room. Don't waste your time and money in this hotel .absolute useless hotel and staffs. Not even worth of single star.

  • 3/5 neha d. 1 year ago on Google
    The room was good and clean. The view was awesome. But the linen had hair all over. I asked for a extra bed sheet , since i did not want to sleep on a hairy bed. Hot Water was available all the time.

  • 5/5 Akash Kumar D. 4 years ago on Google
    Undoubtedly it's one of the best place to stay when you are in visit to Kalpetta. The hotel is very neat and clean and service are the best. If you take executive room, you will get Mountain view room which is amazing in morning time. If you are on Kalpetta visit, just stay in this hotel and you will not regret. Note :- 100% pure vegetarian hotels are very less in Kalpetta. But Udupi restaurant is available around 5 kilometres from this hotwl

  • 4/5 Hari Prasad N. 6 years ago on Google
    A perfect place to stay if you don't plan to eat there. The rooms and fittings are excellent. Clean and well maintained. The restaurant menu looks good but that's about it. Many of the items will be unavailable.Tastewise just average. Breakfast which was included in the tariff had only two options, poori bhaji or puttu kadala. The staff informed me that the restaurant does not prepare breakfast but procures it from elsewhere for guests. The tariff is on the higher side.

  • 1/5 Pranav J. 2 years ago on Google
    Very poor service. The only reason why this place seems good is the ambience. The service is very poor and unsatisfactory. I literally had to wait 1/2 hour to get a cup of coffee. Folks and tourists thinking of going to this place....let me tell you its a very bad decision.

  • 1/5 Ebin R. 1 year ago on Google
    The food and service is really bad. I'll give 1 star for food and its taste. And zero for the service. 🤧🤧🤧

  • 1/5 Anil D. 1 year ago on Google
    Staff was not helpful, we booked the room on call and when we visited they denied it upfront. Their restaurant Taste and mist restaurant food was also not good. Paneer kohlapuri was worst.


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