The level of professionalism and customer care is surely great 👍 especially from the medical team. I like how it's conveniently located along bukoto-Ntinda road. The facility is generally clean with spacious rooms and the comfortable chairs along the waiting areas is a plus 😃. Keep up the good work 🌝

I wouldn't in my NORMAL SENSES advice anyone to go to this hospital. they have very few staff, very slow, very unprofessional. They have the worst receptionist, she has no customer care at all. They charge you for services they don't even offer, just to find a way of over pricing you. It was a very terrible experience with that hospital.

Got very good feedback from the client I sent you. They were very appreciative of mostly your support staff and receptionists. Another comment was that the hospital is evidently clean and tidy.

What beats my understanding is how your pharmacy staff choose to change medication the dr has written without asking me. Dr writes brozedex u give us deleased, he writes pessaries you dispense a cream instead when I tried to talk to the nurse, so rudely she started , sibilabye. And that particular dr whose mind is always far away from his work he assessed you but keeps asking you mpozi what’s the complaint,ahaaaaa. Then the lab time, 1 hour is really big mutusadiire Bambi. Then the continuous go for billing , go for billing. Bituukooya. Lastly the insurance desk. Runyankole is the order of the day. As you speak to the, their earphones are on and they are responding to phone calls , let’s prioritize work and petty talk bambi. That girl in glasses ye amanyi yatuuka because she works at that insurance desk. We really like your facility please tilt abit.

A good hospital having well trained staff. Neat and clean place.

This hospital is the worst!!! It has the worst customer service, I had to wait for 5hours to see a physician and they had to first toss me around from here to there, YES they are well equipped with machines but NO🚮 Talk about their CARDIOLOGY, you wait for some good days as they always bounce you and they close at 4pm sharp (with or without patients)

UMC Victoria Hospital has the best Doctors and Nurses,not leaving out the whole team they are welcoming and patients get to feel at home. You all should come and share this experience because it's where care comes first.

UMC Victoria hospital has the best customer care and I love the way they receive new patients they run up and down to ensure one is assisted. Wow thank you hospital management for the great improvement the sky is the limit for you

The hospital is clean and is fully equipped but has extremely slow, totally un interested staff that have an ugly un welcoming attitude with no clear processes. Everyone does what they feel like. I would not visit again or recommend therefore.

Came to do yellow fever vaccination and surprisingly it is at 80,000 uganda shillings, the services are so good too.

The hospital is understaffed, very slow processes, and the risk of COVID19 infection is high. It took me 1.5hours to see a doctor, was tossed here and there by receptionist and nurses. Results took 1hour and 20 mins to be released. The small lab was having many people at sametime, with its door a high risk factor for covid infection among clients. Overall, the waiting time is too long.

Customer care service is close to 0! We at 10.am to see the physian, the receptionist couldn't be bothered, impatient attitude even when there is no one in the que, it's only us, we go and sit to wait. We sit for about 20 minutes and ask if the doctor is around, the nurse says yes but he is making rounds in the ward, and should be back in less than 30 minutes, we then sit for more than 2 hours. He comes towards 1pm. He even complains to the nurses that why didnt they inform him that he had patients waiting for him. The staff does not care at all for the patients. I dont recommend.

Very rude female nurses . You ask a question and they just ignore and continue on phone. You need to work on customer service . Otw the experience was terrible for me . Am just glad my baby recovered.

The doctors are good, they ask quite a number of questions to find out the real issue. They don't base on only one test to make a diagnosis. They have quite a number of specialists. The lab is a bit slow in giving patients their results, overall it's a good hospital.

UMC Victoria hospital is the best hospital with all specialities and best customer care service ever..I highly recommend it.

All I can say is don't be fooled by the so called latest equipment the quality and service is just like any other sub standard hospital. And their Pharmacy isn't well stocked. If your lucky you might get one or two very helpful and good staff so..... good luck.

There service is only good for petients with small sickness. Otherwise It is the worset hospital have ever seen in ICU almost killing our brother with poor service in the ICU they are stealing people's money. God helped us and shifted to IHK international hospital . Good and first service better care ..

I think management needs to wake up. All they are interested in is consultation fees then you sit for hours waiting for service. Staff start laughing at you when you ask questions especially cashiers

1st Google shows in the wrong location. 2nd. Very good hospital for Uganda or Kenya. I have been here twice at 1 a.m. and 3 a.m. for serious food poisoning. Received excellent care for coming in during the middle of the night. Also received excellent care during the daytime. You cannot rush or speed up medical tests! I found times equivalent to hospital times in the US. I found all the staff very courteous and professional. My only complaint is that the prices are high.

Grand structure. Facilities and equipment seem to be adequate. However, the service is so slow. It's like staff are not interested in helping you

Service is unrealistically slow. Came in with an emergency but it took 4hrs to set up an admission room then the next day I wasn’t seen by a doctor till 1pm who discharged me but the whole process still took 2hrs

All Services are very very slow, doctors and nurses are good and friendly and non medical staffs are very rude , they are just sitting for waste of time. The billing staffs are billing wrong medical investigations ( test) . I never want to consult or recommend anyone to this hospital. Never visit this hospital in emergencies.

My experience today Monday is the worst. Corrupt nurses, no order, . Thursdays are better. Right from the reception total disorganisation. If not for the good Dr.Barbra I'd never come back to this hospital

These people are too slow snd there is no proper flow of patients. You just sit there if you’re not aggressive you will sit forever. Not organized.

What fantastic service we received after a medical emergency while visiting Uganda. If there were 6 stars, I would have given them that.

The customer care team is so amazing they have good managerial skills than the majority l have had a one on one talk

Pathology ,lab and pharmacy services are unbelievably slow. Would not reccomend unless one has copious amounts of time to waste or willing to make multiple returns. Parking available. Hospital accessible and clean

Best services

Loved the atmosphere and humility of the staff plus a high level of neatness and hygiene. Keep it up.

Handling Parents is VERY BAD ( I give 0 marks out of 10) To reach Doctor you have to pass Reception, Cashier, to Duty Nurse which can take minimum 30 to 45 mts ( if u r lucky) Evert desk take there own time and VERY Arragent I have been to this hospital 4 times every time it's the same LAB technician/ Attached is good , LAB is clean I will give 8 marks out of 10 for Toilets and Canteen Canteen staff are welcoming yet they don't have more verity options " we cont expect more in a Hospital" Definitely I will not recommend this Hospital if an emergency, I will definitely recommend who is not very serious and have plenty of time to waste Date of last Visit 30th September 2018 time around 11am Reg. Code 201809

I haven't been one to post reviews but I'm doing this because I know this is a good hospital and for it to be great, a lot has to change. It is so painful to come to hospital feeling unwell and you get to the nursing station and have to wait more than 40 minutes for triage...you go see a doctor, have to wait again to get tests (these are usually my longest waits, they tell you 40mins but you should just set aside 1:30mins). By the time you're leaving, you're worse than when you came in. Why are there no nurses at the station yet many walking through corridors and can't even help? Why does it have to take an hour from the reception to consultation? I unfortunately go there all the time hoping the experience will be different but no..the worst part is when you are in line waiting and there's a child....I feel for children, they don't take on pain like we do...they just want to stop feeling sick. Please work on time management and presence/availability of nurses...it's not the first, second or just third time for me, but you could make someone's first time a better experience than mine. UMC is a good hospital, don't let these processes and systems bring it down.

I like the cleanliness, availability of the ambulance and 24/7 operational hours. Easily accessible

I loved everything about it, environment, hospitality and many more. Soo amazing

Workers in this hospital Have good hospitality

Disgusting service by a lady called Dinah...very discriminative and rude...I will never come back to this clinic

Great service

The experience was not good. They don't allow motorcycles to park in front of the hospital even if the bike has brought a patient to their own hospital. I did not like it.

Not congested but parking lots were not made properly You hustle to Park on the first go down when there are other vehicles

Such a multi specialty hospital. It is one of the best feelings when you walk into a hospital and know you will see any specialist regardless the diagnosis.

Very unprofessional doctors, gave my wife wrong meds when she was breastfeeding!!!!? Terribly slow!!

I had a child emergency who needed transfusion really fast and their interest was money. That I pay before they attend to her. We had been referred to the place by her doctor, we came in with a diagnosis and lab results which these shameless pple plagiarised/ copied on their so called admission form and charged us on being discharged.

Took my daughter to hospital on 27th , arrived at 10:50pm left past midnight without medication Reason ; Drs available where handling an emergency About 5 patients left un attended to that night I left last after trying hard to be patient My daughter’s temperature was 38:8 Then I go back the next day and the doctor I find réalisés that one test had not been done because the lady who was billing left it out . Or didn’t bill It. So my daughter had to be injected again for a sample I was told I would be called to let me know what the results are like It’s now 9:50pm no call from UMC Really !!!!!

The hospital environment is so clean and the staffs are friendly.

Very experienced staff timely services though sometimes the number of clients are many otherwise it is a lovely warming hospital

Services are excellent especially the nursing department with the Great professional attitude and care.

Modern hospital with some very good nurses and doctors. However, sometimes the customer care at the insurance desk and accounting department is disgusting.

Thank you UMC Victoria Hospital staff for helping us deliver a health baby. 5 stars for sure to the staff including the doctors, nurses, mid wives. Great care was given to the little details & staff was quite alert & knowledgeable.

Its famous hospital here in kampala.its known for medicating high profile army officers and other well off individuals.its just opposite the Uganda funeral services where I have worked for a long time and am still working there.

Good health team

Excellent service and patient care

The service is annoyingly slow. The processes are not fluid and still use unnecessary hard copies in the medical process

I am a witness to service delivery in UMC Victoria Hospital in Uganda

The hospital has amazing Doctors and staff

The way they treat their patients is way better than norvik hospital they respect patients time unlike others

Indians in our country have not learned how to treat staff and patients. Be careful it's owned by Indians and they mistreat their staff. Do not be fooled.

Excellent service and patient care.

Hygiene is OK, and no congestion.

Disappointing and unhelpful staff that are unavailable at the best of times with extremely slow processes. I would not recommend this for anyone who plans on being admitted for any period of time.

Terrible experience. A hospital is more than qualified medical practitioners in a building. This sleeping receptionist (luckily she's censored herself for me) wasn't even the worst. Why do I wake someone to be served?! It reflects the care of the management if someone knows they can do this so openly and get away with it. The gentleman at the registration desk was asleep on his reclined chair and had to be called on the phone to be woken. If my child wasn't sick this would have been more of a comedy sketch than real life.

Fair services

They are modern and professional

This place is very clean and the employees are very professional, they keep time and are compassionate

I have paid a bill of over 900,000 for a patient who was kept there overnight, i must say i am disappointed... In this kind of economy some things should seriously be revised.

Good facilities...keep the facilities clean and reduce on bureaucracy

The staff quite thorough in their work. There are newspapers for one to read as you wait to be called on. It is quite busy a place. One needs to dedicate considerable time to get service

Very slow service, I had to wait for two days to get results for a chest x-ray.

very clean