Nakasero Hospital image

Nakasero Hospital

Hospital

👍👍 Nakasero Hospital is a private hospital that was started by a group of Consultant Doctors in 2009 who came together with a goal of setting up a world class hospital that would meet the healthcare needs of Ugandans and East Africans who were seeking medical treatment outside the region, due to the ga... People often mention hospital, care, doctors, services, service, medical, staff, good, customer, time,


Address

Plot 14 Akii Bua Rd, Kampala, Uganda

Website

www.nakaserohospital.com

Contact

+256 800 200035

Rating on Google Maps

3.70 (142 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Holiday hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (38) care (26) doctors (17) services (16) service (14) medical (11) staff (11) good (10) customer (9) time (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 MUGUME S. 1 year ago on Google
    Nakasero Hospital is a private hospital that was started by a group of Consultant Doctors in 2009 who came together with a goal of setting up a world class hospital that would meet the healthcare needs of Ugandans and East Africans who were seeking medical treatment outside the region, due to the gap in quality healthcare services in the country. In all we do, we must remember this background and uphold this goal, guided by the vision, mission and values of the hospital. Vision Our Vision is to be a world-class tertiary medical care hospital. Mission Our Mission is to provide quality, sustainable, compassionate health care by leveraging local and international talent and state-of-the-art technology. Values We believe the following core values are indispensable to realising our Vision and delivering on our Mission: • Professionalism Upholding professionalism and ethical standards at all times. • Compassion Empathetic delivery of care at all times. • Teamwork Together we can do more. • Innovation Continuous improvement of service delivery. Philosophy Quality Care with Compassion.
    22 people found this review helpful 👍

  • 5/5 Marc D. 6 months ago on Google • 374 reviews
    Beautiful hospital
    1 person found this review helpful 👍

  • 4/5 Ahmed Satti (Family G. 1 year ago on Google • 244 reviews
    One of the better hospitals in Kampala. Well equipped with different types of doctors and also good for emergencies. In general, wait times can be long.
    2 people found this review helpful 👍

  • 4/5 Faisal N. 2 months ago on Google • 274 reviews New
    The best hospital in Uganda
    1 person found this review helpful 👍

  • 5/5 Welishe E. 11 months ago on Google • 280 reviews
    If you are thinking of the best medical care in Uganda then Nakasero Hospital is the place to go. They have all services from lab to special considerations. We checked in late in the night but there was a swarm of medical personnel to attend us. The emergency unit that we arrived at had fully fledged functional equipment. They have over 7 beds in the emergency unit. In a split second, our patient had a doctor and several nurses monitoring his vitals, medicine administered, multiple tests run and constantly communicating with us. Medical personnel are the best in hospitality, there is a doctor in the emergency unit, Dr. Mugaga. He gave us the placebo effect with his assurances that everything was gonna be already. He had a generous smile 😁 and cracks jokes which worked like magic to help calm our nerves. He noticed we tended up, so he kept communicating and answering every question we asked. The facility is building a new complex to handle the high influx of patients coming. My hat off for the cleaners at the reception, I wonder how which they are paid. This young guy I met seemed automated🤖, he routinely cleaned deep into the night in a specific interval🥳. For the cost 😳😳, be sure to pay through the nose. The only thing you don't pay for its the oxygen in their space. It's premium medical care with a bill that multiplies exponentially. Security is top notch, positioned allover the facility given their elite clientale.

  • 5/5 Umbareen K. 4 years ago on Google
    We gave birth here to our second daughter and the service was great. Dr Robert Busingye is amazing as we had heard. Was most impressed with the nursing staff at the maternity ward. Sisters Violet and Winnie made our experience so comfortable. Thank you.
    6 people found this review helpful 👍

  • 4/5 Florence K. 6 years ago on Google
    I delivered from there, had a cesarean section. The Hospital has excellent customer care. The Doctors and nurses are so kind and fast. The rooms are always clean, the food always came on time and properly cooked. It is however very expensive.
    5 people found this review helpful 👍

  • 1/5 Samuel O. 3 years ago on Google
    Very useless place. Just like much of Uganda nothing works. Even a private hospital. Came for a covid test. Kept getting the run around by the patient assistants saying the covid test lab staff are In a meeting. They are coming for like 3-4 hrs. It's ridiculous...
    5 people found this review helpful 👍

  • 1/5 ismail b. 1 year ago on Google • 42 reviews
    I visited for the first time today and its safe to say I'll not be coming back to this hospital on my own free will. Absolutely unacceptable waiting times, uninterested attendees and below par customer care. The only positive is the hospital seems to attract the best doctors in the country in every speciality...and the lab assistant who took my sample was pleasant. Other than that, I would rather go to a government facility.
    3 people found this review helpful 👍

  • 5/5 Judith A. 6 years ago on Google
    I delivered from Nakasero Hospital and the staff were excellent. Dr Rujumba and the entire team are the coolest people i have ever met, no doubt am returning there when the twins come.
    4 people found this review helpful 👍

  • 3/5 John Wesley CW M. 5 years ago on Google
    Very limited parking that's the biggest problem. There also very strict with visiting hours. No outside food is allowed. It's very clean though and the staff are supportive.
    3 people found this review helpful 👍

  • 4/5 kemi R. 7 years ago on Google
    Great obgy services
    3 people found this review helpful 👍

  • 4/5 Viola N. 4 months ago on Google • 49 reviews
    Specialist center and very friendly staff
    1 person found this review helpful 👍

  • 4/5 SSENSAMBA ABDUL K. 3 months ago on Google • 42 reviews New
    Quality care with compassion
    1 person found this review helpful 👍

  • 5/5 Lwasampijja L. 6 years ago on Google
    great high quality care
    2 people found this review helpful 👍

  • 5/5 Bbaale A. 6 years ago on Google
    High tec hospital
    2 people found this review helpful 👍

  • 4/5 rachel n. 6 years ago on Google
    Upscale trendy hospital
    2 people found this review helpful 👍

  • 4/5 Muthoni M. 3 years ago on Google
    Quick service, although booking an appointment doesn’t guarantee you the specific slot. Some staff are great but others questionable in the unwelcome comments and suggestions they will give though that feels like the general experience with most Ugandans. Great experienced doctors though, wards and rooms are mostly basic, food is okay
    2 people found this review helpful 👍

  • 5/5 Elijah R. 6 years ago on Google
    Availability of specialist clinics ?
    2 people found this review helpful 👍

  • 4/5 Ali D. 6 years ago on Google
    Experience was very good straight away the doctor came to see the patient, all the tests were done according to what was needed. They called the specialist when the gp couldnt understand. Overall good experience and satisfying
    2 people found this review helpful 👍

  • 4/5 Assumpta N. 7 years ago on Google
    Quick services
    2 people found this review helpful 👍

  • 3/5 Edson B. 7 years ago on Google
    Good customer care
    2 people found this review helpful 👍

  • 5/5 Nakibuuka S. 2 years ago on Google
    To be honest, this is the best hospital for me . Indeed quality care and compassion . Very True
    2 people found this review helpful 👍

  • 4/5 Farhang Frank A. 8 years ago on Google
    Clean. Lots of facilities. Lots of stairs.
    2 people found this review helpful 👍

  • 5/5 Isaac Kakooza M. 1 year ago on Google
    Very good hospital. They give Care with compassion. Very experienced Physiotherapists at this hospital
    2 people found this review helpful 👍

  • 1/5 Serugo K. 3 years ago on Google
    Worst customer care , please if u have another option use it. 1st you arent allowed to park inside, 2nd for a covid test they will toss you around and make you feel like you are getting free service yet you hav paid for it
    2 people found this review helpful 👍

  • 2/5 周山成 5 years ago on Google
    (Translated by Google) The service is very good, it is a matter of time, and the efficiency is too low (Original) 服务挺好,就是时间问题,办事效率太低了
    2 people found this review helpful 👍

  • 5/5 Mubiru David V. 5 years ago on Google
    Friendly environment
    2 people found this review helpful 👍

  • 3/5 Gilbert O. 5 years ago on Google
    Quality and pationnate health care
    2 people found this review helpful 👍

  • 5/5 Buuzabalyawo Simeon K. 5 years ago on Google
    Loved all the services. All doctors are professional
    2 people found this review helpful 👍

  • 5/5 EDMAX MEDIA U. 5 years ago on Google
    Beautiful
    2 people found this review helpful 👍

  • 1/5 Ayebare S. 1 year ago on Google
    The worst hospital when it comes to customer care,just interested in money from the head of cardiology to the billing department on second floor and the night nurses are less bothered about the patients...I can give names if you like,the only room where your patient can get care is the HDU which is 600,000 a night. Thieves indeed.Do not and do not recommend anyone to go there unless you have a lot of money to spend.😔🤮🤮🤮
    2 people found this review helpful 👍

  • 3/5 Pascal K. 5 years ago on Google
    Good security check up
    2 people found this review helpful 👍

  • 4/5 Ivan N. 6 years ago on Google
    The best hospital with experienced doctors but kind expensive
    2 people found this review helpful 👍

  • 5/5 Fifi K. 7 years ago on Google
    Fast and efficient service. Well qualified and mature professionals. Has some of the best doctors in the country. Always impressed with the speed and quality of service which is highly professional. Highly recommend it.
    2 people found this review helpful 👍

  • 5/5 Semwogerere R. 4 years ago on Google
    The Customer care from the time you walk in to when you leave is just amazing, Consistency all through out the various sections
    2 people found this review helpful 👍

  • 5/5 John Michael V. 4 years ago on Google
    Fantastic service, highly competent doctors. State-of-the-art equipment. Prices very reasonable. Rooms and facilities a bit basic, they are going to move to a new building, I was told.
    2 people found this review helpful 👍

  • 4/5 Md. Ehsanul H. 6 years ago on Google
    Good hospital. staff are humble and trained. accept insurance from a number of companies.
    2 people found this review helpful 👍

  • 1/5 Pontso T. 1 month ago on Google • 19 reviews New
    I'm extremely disappointed 😞. The whole hospital has only one orthopedic surgeon. I arrived at 9am. I'm still on the queue and it's almost 5pm. Extremely regretful. I'm feeling more sick because of the waiting. I'm in disbelief because from the reviews, i thought it was well organised and timeous!!!!!!!!!!!!!!
    1 person found this review helpful 👍

  • 1/5 Mubiru J. 5 months ago on Google • 6 reviews
    Good
    1 person found this review helpful 👍

  • 5/5 Isxaaq X. 4 years ago on Google
    It's beautiful hospital
    1 person found this review helpful 👍

  • 1/5 phionah A. 1 year ago on Google
    You have slowly but surely become one of the worst hospitals, I wouldn’t recommend anyone
    1 person found this review helpful 👍

  • 1/5 Andrianna K. 1 year ago on Google
    I messaged the receptionist at the hospital through one of the phone numbers listed on the website to ask if I should come in as a walk in or through an appointment, and they responded to me inappropriately. I tried to leave a review here that shared more details about the situation but it was flagged by Google as inappropriate content, if that gives any indication for how the receptionist is behaving. I am still going to this hospital accompanied by a male partner, and I would recommend women do the same.
    1 person found this review helpful 👍

  • 1/5 gillian K. 1 year ago on Google
    Came here at 12:18 And Saw a doctor at 2:45 The lines are very Long if the hospital could hire more doctors we would be grateful Honestly a 2 hour wait isn't fair at all for a patient
    1 person found this review helpful 👍

  • 5/5 Nasir N. 2 years ago on Google
    Good doctors at your service
    1 person found this review helpful 👍

  • 4/5 William M. 1 year ago on Google
    Definitely a hospital to go to, they have really good services but not affordable for many however if only they'd offer charity medical services, that'd be a bonus for humanity...
    1 person found this review helpful 👍

  • 1/5 Muthoni B. 1 year ago on Google
    If you’re looking for a hospital where patient and family is treated with respect and care look elsewhere.
    1 person found this review helpful 👍

  • 5/5 Arnold r. 4 years ago on Google
    Huh
    1 person found this review helpful 👍

  • 5/5 #unicornlover l. 3 years ago on Google
    Nakasero hospital is personally my favorite hospital in Uganda. It's is very clean and organised, you don't have to worry about no doctor available because they are always there. The doctors are nice, understanding, and they don't judge anyone about anything.
    1 person found this review helpful 👍

  • 5/5 gloria b. 5 years ago on Google
    Best hospital in Uganda
    1 person found this review helpful 👍

  • 1/5 Akshay G. 6 years ago on Google
    It is NO GO hospital, this is my sexond time in hospital and wait doesn't get over. They are extremely unprofessional in terms of patient's time. I would never recommend this to anyone!!
    1 person found this review helpful 👍

  • 5/5 Andrew K. 4 years ago on Google
    I think this Hospital offers first class medical services and so far one of the best in the industry in Uganda.
    1 person found this review helpful 👍

  • 5/5 Isaac M. 7 years ago on Google
    (Translated by Google) Quility medical services with abulence (Original) Quility medical services with abulence
    1 person found this review helpful 👍

  • 5/5 Cornelius O. 7 years ago on Google
    clean and descent service
    1 person found this review helpful 👍

  • 1/5 Hamdi Ali M. 7 years ago on Google
    contact are not available
    1 person found this review helpful 👍

  • 2/5 杨和瑞 4 years ago on Google
    staff are most liers
    1 person found this review helpful 👍

  • 4/5 Charls O. 4 years ago on Google
    Fast, Efficient, and professional doctors here
    1 person found this review helpful 👍

  • 4/5 Denis M. 1 year ago on Google • 32 reviews
    Its a hospital of class and quality service with good client care

  • 5/5 Lynda K. 7 months ago on Google • 17 reviews
    The nurse called Agnes at the reception was very helpful. She took my hand & led me to each point I needed to go to with such a smile & willingness.

  • 1/5 Edrine N. 7 months ago on Google
    This has to be the worst hospital I've ever been to, how the hell do you charge me 100k for a damn referral letter yet I've been to your hospital and spent millions, disgusting.

  • 5/5 Ahmed Ali M. 8 months ago on Google
    Has the best ICU and emergency health services in Uganda

  • 1/5 Kyeyune P. 5 years ago on Google
    Parking at owners risk yet I came to u for service so u need us to b coming on foot change

  • 4/5 Waad A. 1 year ago on Google
    I would like to ask about dialysis how much does it cost for one session?

  • 2/5 Mick F. 4 years ago on Google
    (Translated by Google) Nurse services can only be said to be general, but many doctors are soy sauce. Feeling not professional at all. The bacterial infection has been hospitalized for several days, and I don't know if it will fall here. Don't think that there are good hospitals in Africa. I would rather not go to the domestic medical team. They simply don't understand the Chinese people's physique. If you can do blood routines, don't come to cure. It’s too pit! The nurse actually called at the time of the injection, and there were a lot of nurses. The advice you gave was estimated that the left ear was in the right ear! Then go to chat! It takes a long time to measure the body temperature, it is just too garbage! It is really a last resort for the Chinese to come. (Original) 护士服务只能说一般,但是很多医生就是打酱油的。感觉根本不专业。细菌感染住院好几天了,不知道会不会倒在这里。千万别觉得非洲有好的医院,宁愿去国内医疗队也别来,他们根本不懂中国人的体质。如果做血常规可以来,治病千万别来。太坑了!护士竟然有在打针的时候打电话,护士人很多,你给的建议估计人家左耳进右耳出!然后就去聊天了!测体温要问个半天才来,简直太垃圾了!真的万不得已中国人千万别来。

  • 4/5 Turyasingura M. 3 years ago on Google
    Nakasero hospital one of its kind has all specialists you may need it provides services ranging for emergencies,walk in patient,specialised treatment,imaging,lab testing,physiotherapy,Counselling,health education among others

  • 3/5 felex n. 3 years ago on Google
    Good parking and restaurant

  • 1/5 mukisa m. 4 years ago on Google
    There are experienced in every thing

  • 5/5 Grace Rubaale amooti (. 1 year ago on Google
    I love the ambiance at Nskasero hospital so organised and professional. Just be fair with your parking space otherwise the Askaris are minting money in the name of reserving space for "staff"

  • 4/5 Namukasa P. 2 years ago on Google
    Great hospital though it hosts rich only

  • 5/5 Patricia S. 2 years ago on Google
    A home away from home

  • 4/5 SSUUNA A. 2 years ago on Google
    They conduct a rapid covid test

  • 4/5 Ronald B. 3 years ago on Google
    It has quality Health Care Services

  • 5/5 Clare K. 3 years ago on Google
    I got good medical advice from Dr. Mwesiga

  • 4/5 Omona A. 3 years ago on Google
    Great. Conducive environment. Good staff.

  • 4/5 timo k. 2 years ago on Google
    It was awesome and they made me feel like at home

  • 5/5 Alisha P. 1 year ago on Google
    very clean when it comes to hygiene i just fell in love with the place the very 1st time i appeared ts so amazing🍎🍎

  • 5/5 arnold m. 3 years ago on Google
    Such a unique place with good customer care

  • 5/5 Ramesh V. 3 years ago on Google
    Good service

  • 5/5 Jackson Mubangizi K. 3 years ago on Google
    Nice hospital

  • 5/5 SELUWO P. 3 years ago on Google
    There is professional service

  • 5/5 Isaac K. 1 year ago on Google
    They have the best customer care services in the area

  • 5/5 Marion O. 1 year ago on Google
    Well qualified staff, great customer care, great doctors

  • 5/5 mbaziira e. 1 year ago on Google
    your response has really improved mostly on the. social media handle....!

  • 1/5 白洋 1 year ago on Google
    worst of worst,people just joking around instead of treating the patient。

  • 1/5 asiimwe p. 10 months ago on Google • 2 reviews
    My brother had an accident and they did the scans and everything to show the doctors so that they can give us a way forward and one of the neurologists called dr. Lydia was so rude, guys I have never seen a doctor that rude in my life. We were already down due to my brother’s condition and for her to add on that was so unnecessary. I thought doctors were supposed to be understanding and calm to patients and care takers. She was also rude to the nurse that was helping us. The other doctors that tended to us were so nice and understanding and gave us room to ask questions regarding my brother’s condition. I gave one star because of that lady
    1 person found this review helpful 👍

  • 1/5 Druscilla A. 6 months ago on Google • 1 review
    I got a prescription from the doctor and I go to the pharmacy pay for my drugs later. I reach home to find the medication was reduced instead of 30 tablets I find 20 and others have strips that have been swallowed on. I thought I paid for these services but it's unfortunate to find a hospital that claims to be quality assuring pulls such scams on their clients. Its truly awful.
    1 person found this review helpful 👍

  • 5/5 Mary M. N. 1 month ago on Google • 1 review New
    Here's a note to say: Thank you to the team at Nakasero Hospital for the care provided during my surgery in December. I want to express my gratitude most especially to Dr B.R and the gynaecology team for the person-centred care that was provided. Thank you, everyone.

  • 5/5 Edwin B. 1 month ago on Google • 1 review New
    If you ar looking for the best health care services in Uganda look no further than nakasero hospital, they hav experienced doctors, nurses, great customer care providers


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