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Frequently mentioned in reviews: hotel (24) service (12) time (10) rooms (9) good (9) pool (7) restaurant (7) nice (7) Kampala (7) experience (7)
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  • 5/5 Marvin Nyanzi Ssentamu K. 5 years ago on Google
    Excellent hotel offering an outdoor pool, spa and restaurant. It has very clean and well organized rooms, conference rooms and the outdoor surrounding. The staff is very professional, friendly and welcoming. They offer great accommodation to their customers and it's a nice hotel for business travellers. It is a common hangout for some of the footballers on the Uganda National team.
    3 people found this review helpful πŸ‘

  • 5/5 JENIPET YB A. 3 months ago on Google β€’ 62 reviews New
    Fantastic Stunning very classy, cosy atmosphere. Staff very kind newly refurbished well decorated. Ambiance is awesome. Very good for meetings. Went there recently love the way they have decorated for the festive season. Right in the heart of Kampala. Also awesome for family too. They have amazing spa too if you want to relax. Excellent
    1 person found this review helpful πŸ‘

  • 4/5 kageye m. 8 months ago on Google
    I had my grilled half chicken and it was delicious. The hotel has a restaurant, whiskey lounge, bar, room service, conference hall among others. Before I forget, they have Turkish bath, spa, steam & sauna that are about to be finalized with renovations. It's really home away from home...
    2 people found this review helpful πŸ‘

  • 5/5 Bridget M. 4 years ago on Google
    Awesome place. Service is top notch. Spent some time at the pool and it was pretty great. I was there with some workmates a group of about 30. We had a Zumba session in the gardens followed by brunch and a dip in the pool. So if you and a couple of friends are looking for a place that's quiet and peaceful to spend a few hours I would definitely recommend Emin Pasha!
    1 person found this review helpful πŸ‘

  • 2/5 Luca L. 1 month ago on Google β€’ 5 reviews New
    I have been at the hotel Emin Pasha while in Kampala for business. Despite in the web the hotel claiming the recent refurbishing, the overall conditions are basic and not to the standard of 4-5 star hotel. The staff is gentle but the services offered are very basic. The restaurant is certainly one of the weakest point of the hotel. Food of poor quality. Is not a place to go to enjoy a lunch or a dinner. The main problem was the bedroom. The size and bed was fine but for two night I have been hunting giant bugs running on the floor. When reported at the reception they seams to know and claimed that fumigation was not yet done. I cannot defined the toilette. Could be noted some attempt of improvement but the quality was the level of a 1 star hotel or less. Two mornings out of 3 I had to have cold shower because not hot water. Air conditioning old and producing a terrible noice making impossible the use while sleeping. The only alternative is not to use it and suffer the hot. In conclusion if you are looking for a comfortable and practical stay in Kampala, this hotel is not the right option, and certainly not value for the money you spend. If you look for a good restaurant and food experience this hotel is not the right option.
    1 person found this review helpful πŸ‘

  • 5/5 Tumusiime Freeman Simon P. 7 months ago on Google
    A great place with a historical tourch.
    1 person found this review helpful πŸ‘

  • 5/5 ouchokol l. 9 months ago on Google
    Thanks for the grate service and nice food
    1 person found this review helpful πŸ‘

  • 5/5 Leshawn B. 6 years ago on Google
    Lush green gardens, Cozy rooms, luxury boutique hotel in the centre of Kampala. Was there for a business meeting and I hadn't made a rooms reservation and the taxi driver recommended this fabulous hotel for me. I will admit the food is great right as per your order and taste, the service and the staff are very friendly and helpful. I stayed in room number 5 and it felt like the old golden days back in the UK. I will recommend this place to anyone anytime. If you are an expat staying in Kampala this is the place to chill out and network as well.
    1 person found this review helpful πŸ‘

  • 3/5 kunnal k. 6 years ago on Google
    Hair in our food ( which they did remove from the bill). Served us with Expired drinks. Dead flowers on the table. Asked for the manager, who was very helpful. And the ambiance was very good. So overall ok. It's normally a lot better
    1 person found this review helpful πŸ‘

  • 5/5 Twesigye D. 3 months ago on Google β€’ 42 reviews New
    Its a British style boutique hotel with hidden gardens. It's unique for it's rich history an one of uganda's oldest hotels. Recently upgraded to suit the current hotel trends.its luxury at it's best.

  • 3/5 ablamboo 3 months ago on Google β€’ 29 reviews New
    Newly reopened hotel and restaurant, a lot of teething problems. Example, I had to change 3 rooms to get a working shower. Overpriced, IMHO but staff are super accommodating and friendly. Also the grounds are really pretty and the restaurant seating outside is super inviting. I might try a different place the next time just for comparison.

  • 5/5 Agabart U. 1 month ago on Google β€’ 27 reviews New
    This hotel is under rated. Had a reservation for night for 2. Customer experience was exceptional. The Friday night was filled with live music from Janzi band, the manager was very concerned about our customer experience. I am afraid many don't know about it, but it's a nice quiet place I can recommend to people in love. WELL DONE GUYS!!!!

  • 2/5 Clara β€œHillz” H. 5 months ago on Google β€’ 26 reviews
    In a search for a fine dinning experience we opted for Emin Pasha, Boy were we wrong πŸ₯²πŸ₯²πŸ₯²Reached the place at 6.30pm with a group of 10 and we were served dinner at 8.45pm. The service is too slow and honestly disappointed. The food was tasty when it eventually came though some people had by this time lost their appetite

  • 3/5 Wycliffe N. 5 months ago on Google
    Good live music and food

  • 5/5 Mugume B. 1 year ago on Google
    Top notch!!!! service above ordinary, expressly pleasurable experience beyond measure

  • 5/5 WANDERA S. 2 months ago on Google New
    This hotel is just perfect, near the zoo, near the Airport, near the lake, this is the perfect place to spend your time and money, service delivery is at maximum

  • 5/5 Babirye K. 3 months ago on Google New
    So unique full of traditional sort of life. Food nice and service good

  • 4/5 Mohit A. 7 years ago on Google
    Wonderful old school setting, yet modern too! Food and beverage is also good. Not much parking lot though, so you would likely have to park outside on the road on a busy evening.

  • 5/5 Juan K. 5 months ago on Google
    It was the best for me with my friends from neitherlands

  • 2/5 DramaQuinn & S. 5 months ago on Google
    Good location and thats the positive.. Quite a few issues.. - no gym even though advertised - extremely slow service, I.e. 45 min to check in although no line. 3 hours wait for multiple requests to front office, extremely slow service in the restaurant - hot water runs out before bath tub is filled - direct ventilation between bathroom and hall. I.e. you hear everything and everyone hears you... - Food quality quite bad. Fries are soggy, and I hat the worst burger I have ever had (double decker - paddy fell apart and was too salty to eat - just horrible) Generally a disappointment

  • 4/5 Prof. Dr. Wolfgang H T. 4 months ago on Google
    I occasionally take time for a weekend staycation somewhere in Kampala and this time my choice was the Emin Pasha Hotel and Spa. TripAdvisor continues to offer no 'Good' option between 'Average' and 'Very Good' which is sad as it does not let a reviewer give a thumbs up to a good impression, when 'Average' is too little but 'Very Good' too much. (This is to explain my marking, meaning I would have loved to give a 'Good' mark were it not for TripAdvisors lack of procative response and ignoring dozens of my comments to them) Check in was courteous, professional and swift, with my booking information well reflected on the check in form and after presenting an ID and signing it I was shown immediately to my room. It turned out that I was given a room in the original wing of the hotel where I had stayed before too, but since then two more wings have been added, the most recent one only opened about a month ago with 16 rooms and two one bedroom apartments. I had stayed before, a long time ago, and memories came back when I stood on the balcony looking down into the well manicured garden and admired the trees which over the past 20 years have matured very well. I checked out the bed on arrival in the room, which proved to be very comfortable, a really good mattress with a mattress top cover making it even more comfy to sleep on and two each softer and two harder pillows to allow for the right combination when sleeping. A sofa set invites to sit down and read a bit and I did enjoy a cup of tea before venturing out. Coffee and tea making facilities are there, including a kettle but the mini fridge is empty unless a guest requires it to be stocked with drinks of his or her choice. Two mineral water bottles are also available, restocked every day, for guests free of charge. The bathroom and WC were in seperate cabins off the main bedroom and a claw foot stand alone tub invited for a hot bath. A vanity kit is available, such as a tooth brush set, shampoo and body lotion, enough to get a guest going if she or he forgot such essentials at home. The hotel offered me a relaxing atmosphere which was exactly what I was looking for and I spent some time outside in the garden, as well as on my balcony, having a drink before getting ready for dinner. Dinner service saw first a drink order taken before then taking the meal choice, which one night was Fillet of Tilapia and the other night a Fillet Steak. The presentation of both dishes, as well as of the starters, was certainly creative and above average, and accordingly much appreciated! As starter I opted for the fish cakes, crisp, tasty and setting the mood for the main course. The Emin Pasha remains an oasis of peace and tranquility in the bustling Nakasero suburb of Kampala and especially the extensive garden offers quiet corners to sit down, read a book or just take in the sound of birds. With the added 18 rooms the hotel is now able to accommodate larger groups and more clients which will no doubt benefit their business. Overall a good choice for a weekend staycation and I am sure to go back to try out the new rooms or perhaps even one of the apartments.

  • 4/5 Katie T. 4 months ago on Google
    5⭐ experience of the hotel, 1⭐ for the spa (more below) Lovely gardens, nice rooms, yummy food and lovely pool. Located in a great and central area but with the green cover that makes you feel like you're in a serene place not a busy city. Fun live music on Fridays. Also the front desk staff were so helpful and kind! However, TERRIBLE experience with the spa, avoid at all costs. My husband and I used to come to the spa all the time before COVID but the spa shut during COVID and only just reopened with new management after renovations. First, no menu or any transparency about services and prices. We went in blind but with some sense of how much historically the spa services were. Our spa bill after a pretty standard couples massage was more expensive than our hotel bill for our 5-day stay....most expensive spa service I've ever had, even more than in major cities in the US. And to add insult to injury, my massage was terrible - at one point the girl was poking my face and back. I couldn't wait for it to be over. My husband's massage was ok, but definitely not worth the price. Skip the spa, go to any number of the spas nearby which will be 1/100 the price for better service.

  • 4/5 John C. 7 years ago on Google
    I'm reviewing the massage and pool deal here really as that is all we have ever gone for. The massage is pretty good, beware the 'hard' massage - you'll fear for your leg muscles. The pool and seats are nice with attentive staff (mainly, however, one was getting an earful from their boss when we were there). Lunch time food is fine, but not particularly memorable.

  • 5/5 Babirye Z. 4 years ago on Google
    First of all it accessible since its in kampala town. The hotel has ample parking space for cars πŸš™ . The people are so welcoming, the food is amazing πŸ˜‰. The environment is relaxing with different comfortable sittings areas. The hotel also has a swimming pool πŸŠβ€β™€οΈ ... its really so nice for a chillout day with friends and family

  • 5/5 Leonard M. 1 year ago on Google
    Great place and eat out place


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