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Frequently mentioned in reviews: health (7) candidate (7) -ray (6) told (6) sputum (6) people (6)
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  • 5/5 Kisitu M. 2 years ago on Google
    Great customer care and professionalism. IOM Uganda also known as the UN Migration Agency houses the Migration Health Division, Canadian Visa Application center, Programs, finance, procurement division and Resettlement & Movement management.
    8 people found this review helpful πŸ‘

  • 4/5 ANYINGE S. 1 year ago on Google
    As long as you make an online appointment. The entire process is a smooth ride. Got my TB certificate immediately
    2 people found this review helpful πŸ‘

  • 1/5 Oshe H. 1 year ago on Google
    On 29th April 2022 I underwent a chest x-ray at iom in Naguru Kampala Uganda. After more than 2 hours of waiting, I was called back for a second x-ray citing the first x-rays as being inconclusive. After the second x-ray, I was counseled by a doctor and was told my chest x-ray was abnormal and that I would have to return for three (3) consecutive mornings to provide sputum samples from which 'clearer TB results' would be obtained within 8 to 10 Weeks! I can only describe the three days that followed as a total disaster that actually put my health at risk. To begin with, the sputum collection booths were not humane. It's sad to mention, there is only one (1) sink into which all candidates spit into after rinsing their mouths with water. This sink is not cleaned or sanitised in between the different candidate uses. Thus if the first or second patient had TB, this would put the next candidate using the sink at a greater risk of catching TB incase they didn't have it as they'd have to bend toward the sink to spit into it. Three (3) booths in a row used in turns by about 8 candidates (yet not sanitised in between) with no privacy (no glass, no door, nothing) are so indecent to the point that it seems as though the candidates are chocking right next to each other. On my 3rd day I heard someone ask in worry why people were coughing endlessly in the back. If a person has no cough, it's absurd to expect them to "get" sputum. After almost 45 mins of coughing my lungs out, two (2) of my samples were binned by a medic calling them 'just saliva' I find this method odd for an organisation considered to be "international" A candidate arriving at 8am only being able to pay successfully an hour later at 9am (yet there is no queue at the til) and waiting to be x-rayed for 3 hours while people who arrive much later are being x-rayed is truly unprofessional and so disappointing. I would like to pose a few questions to who ever speaks on behalf of IOM; Qn: Is there no humane way of obtaining sputum or TB specimen from a candidate? Qn: If a chest x-ray is not conclusive, is sputum collection for three consecutive mornings from a candidate (irrespective of distance between IOM and candidate's residence) the best solution? Qn: If a candidate without TB eventually catches TB from unsanitised IOM sputum collection booths and sinK, how does IOM know it to be so and what responsibility does IOM take thereafter? Qn: If a candidate truly has TB, is IOM authorised to discriminate them by such means as seen at this facility? I strongly suggest, An alternative and probably more professional health organisation should be allowed to process TB results parallel to IOM if there is to be equal and decent treatment of medical examination applicants and to protect the health of candidates suspected to have TB As I write this, Its 7th June and I still await my results.
    2 people found this review helpful πŸ‘

  • 5/5 patrick s. 4 years ago on Google
    It is located on the hill that offers a clear picture of the city and condusive environment.
    2 people found this review helpful πŸ‘

  • 3/5 Innocent O. 1 year ago on Google
    They are good at welcoming and guiding first timers however they should give options for online bookings
    1 person found this review helpful πŸ‘

  • 5/5 Joshua X. 2 years ago on Google
    So great people and welcoming everybody.. it was easy for me as for what i needed.. long live iom staff😍
    1 person found this review helpful πŸ‘

  • 5/5 KARUHANGA T. 1 year ago on Google
    The efficiency and support they give when you want assistance is Paramount. Kudos IOM.
    1 person found this review helpful πŸ‘

  • 1/5 Cam 7 months ago on Google
    I tried to book an appointment on the phone but was told just to show up in the morning. When I did, I was told they were fully booked for the week and to come back on Monday. I came at 7am, as I was asked to, and had to wait over 6 hours just for a blood test and a urine sample (I was told it would be done in 3hrs). The blood test person was told the incorrect size of sample to take, so I had to give a second blood sample. I was told to come back the next day for the physical examination and chest x-ray. The organisation and communication needs a lot of improvement. Also, they refuse to email you or tell you over the phone your test results, so if you want to know you have to physically go back and probably wait another few hours to be seen. That would make 4 separate visits just for a health check up. Unfortunately it is the only option for migration health checks in Uganda. Some advice for IOM: allow people to register, book an appointment, and pay online. Do all the health assessments required in the same day, requiring only one visit. Automatically email the results to the email given in registration. These would make such a big difference to the process.
    1 person found this review helpful πŸ‘

  • 5/5 apophia M. 9 months ago on Google
    Awesome experience.....well served. Thank you
    1 person found this review helpful πŸ‘

  • 5/5 Kule J. 6 months ago on Google
    Good welcoming gesture Ample parking Cool environment

  • 5/5 Fionah P. 7 months ago on Google
    Its a very good place with good reception... All personal are quite caring about everyone that walks in. On call persons are very helpful.

  • 5/5 Ritah N. 7 months ago on Google
    Amazing services provided by highly skilled people, with a very warm reception. You have one of the most organized health setting in town.Kindly keep up the standard. You deserve 10 stars.

  • 5/5 gomez k. 4 months ago on Google
    Iom is well organized site for refugees settlement office and medical examination facilities.

  • 4/5 Ssuubi R. 11 months ago on Google
    The place needs parking The rest is nice Customer care is paramount

  • 2/5 Kara M G. 10 months ago on Google
    Services are satisfying since they consider first come,first serve. Zero brokers!πŸ‘

  • 4/5 Bahati h. 9 months ago on Google
    It's a TB testing point and wen u come early you can park by the road side. There is a security personnel

  • 5/5 Dusty- F. 9 months ago on Google
    As interpreter of 3 languages, it was amazing and i am more connected with humanitarian objectives

  • 4/5 Kamusiime Maureen (. 10 months ago on Google
    Those people have great customer service skills. Unlike most of other that treat clients with no respect. Was extremely grateful.

  • 5/5 Birungi C. 1 year ago on Google
    If you need help concerning moving out of the country, this is the best place to go to

  • 5/5 Kesh M. 1 year ago on Google
    I never seen an amazing place like this before just come and enjoy I have no more words to say

  • 5/5 Dan W. 1 year ago on Google
    Very caring and helpful staff. They make things less stressful for migrants. Having complimentary drinking water is a nice touch to their beneficent operations.

  • 5/5 Adams K. 1 year ago on Google
    Warm reception, clear COVID-19 and Ebola prevention guidelines and practices. Perfect services

  • 2/5 juliyana w. 2 years ago on Google
    Had a very bad experience with the Tigrinya translator as he was shouting on me.


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