1/5 Louise C. 8 months ago on Google
I
was
unfortunately
really
disappointed
with
this
tour
company.
They
are
extremely
unprofessional.
I
was
doing
this
tour
as
a
solo
female
traveller.
I
requested
to
be
part
of
a
group
and
waited
until
other
people
were
booked
before
booking
myself.
I
was
told
that
there
were
other
people
booked
in
for
the
same
dates
and
I
could
join
that
tour.
When
I
was
collected
by
the
tour
company,
I
was
very
casually
told
that
everyone
else
had
cancelled
and
I
would
be
alone
for
the
entire
trip.
I
specifically
asked
when
booking
to
be
a
part
of
a
group
as
I
wanted
to
meet
other
people
on
my
travels
and
wanted
to
have
company
for
meals
and
long
car
journeys.
Eddie’s
attitude
about
this
was
very
disrespectful
and
casual,
as
if
it
was
not
a
big
deal.
It
appears
this
company
does
not
understand
that
a
tour
is
supposed
to
be
more
than
one
person.
Day
1
of
the
itinerary
was
a
40
minute
drive
from
Entebbe
to
Kampala.
I
was
not
offered
a
city
tour.
Day
1
started
at
10am
and
was
finished
at
11am
and
I
was
in
the
room
alone
until
day
2.
As
I
was
the
only
person
on
the
tour,
I
couldn’t
go
for
a
walk
with
people
or
eat
in
company
and
meet
new
people
as
I
had
planned
and
had
to
stay
in
my
room
all
day.
When
checking
out
of
the
accommodation
on
day
3,
I
had
to
very
uncomfortably
ask
my
guide
to
pay
for
my
dinners
numerous
times
as
I
was
told
these
were
included
in
the
price.
There
was
a
breakdown
in
language
here
that
meant
I
had
to
go
back
and
forth
with
him
to
get
him
to
pay.
A
very
uncomfortable
situation
that
could
have
easily
been
avoided
if
the
tour
company
communicated
with
their
staff
better.
On
Day
3,
it
was
a
total
of
11.5
hours
to
get
to
the
accommodation.
We
stopped
for
15mins
at
the
equator
to
take
a
picture
and
use
the
toilet.
There
was
no
informative
talk
as
it
said
in
my
itinerary.
My
driver
got
lost
twice
and
asked
me
to
use
my
Google
maps
for
him
as
he
had
no
data?
When
I
eventually
arrived
at
the
camp
and
began
check
in,
my
guide
told
me
that
a
different
camp
had
called
to
ask
where
we
were.
Then
Eddie
called
to
say
we
were
at
the
wrong
camp
even
though
I
had
the
name
of
the
camp
in
my
itinerary
from
Northern
Fox.
My
accommodation
had
been
changed
without
any
notice
and
we
then
had
to
drive
back
the
way
we
came
from
to
get
to
the
new
accommodation.
I
was
then
texted
by
Eddie
to
say
that
I
would
only
be
staying
for
1
night
instead
of
2
and
I
was
being
moved
to
a
different
accommodation
again
for
the
last
night
which
was
not
the
plan
I
was
given.
I
was
told
the
new
camp
would
be
“better”
but
I
was
the
only
person
staying
at
the
entire
camp
and
again,
did
not
get
to
meet
any
other
travellers.
Day
4
was
finished
by
3pm
and
I
was
taken
to
my
accommodation
which
looked
nice
and
I
was
happy
to
hear
there
was
a
pool.
The
pool
was
absolutely
filthy.
I
could
not
swim
in
it.
Again,
I
was
the
only
person
from
a
tour
staying
at
this
accommodation
so
I
ate
alone
again
in
an
empty
restaurant
and
did
not
get
to
meet
anyone.
On
Day
5,
while
travelling
back
towards
Entebbe,
my
guide
mentioned
we
were
2
hours
from
the
Forest
Cottages.
I
asked
how
far
that
was
from
Entebbe
and
he
said
“no
we
are
going
to
Kampala”.
I
told
him
I
needed
to
be
dropped
at
a
specific
hotel
in
Entebbe,
as
I
had
an
early
morning
flight,
and
I
had
already
told
Eddie
this
prior
to
booking
the
tour.
I
had
also
told
my
guide
this
the
day
that
he
collected
me.
Again,
he
just
laughed
casually
and
said
“no
problem”.
I
am
very
disappointed
with
this
tour
and
I
am
very
confused
why
it
cost
$1540.
I
know
the
gorilla
permit
cost
$740,
but
given
the
poor
quality
accommodation
on
day
1,2
and
3
I
don’t
know
why
this
trip
was
so
expensive.
There
were
no
bottles
of
water
available
for
me
in
the
car
either,
which
I
always
had
on
my
tour
in
Kenya
so
this
was
very
annoying
as
it
was
supposed
to
be
covered
in
the
cost
and
I
had
to
keep
asking
for
it
to
be
provided.
A
warning
to
people
considering
booking
this
-
this
is
NOT
a
5
day
itinerary.
It
is
2
days
of
activities
and
3
days
of
travel.
The
two
days
of
activities
were
fun,
but
this
company
ruined
my
trip.
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