It's average, on good days things move well or bad days things are horrible, maybe the should only use well trained medical personnel instead of bringing some inexperience medical personnel, I call them trainees. Personally I didn't go for treatment here but my friend who has been here several times told me it was a great hospital but later I think he had horrible experience and said things have changed

Don’t be fooled by the good ambience of this hospital. I’ve lived in Kampala for 35 years and this is the most “reckless” hospital I’ve ever visited. Use them with caution. I say this because I had an MRI done with them in March 2021 and was given the all clear. The machine was new and looked good but the people who carry out the scans and interpret the results are below standard. The MRI scan lasted 20mins and the results came through a few days later and I was given an “all clear”. 2 weeks later, I flew to London and decided to do an MRI there to get a second opinion (as I continued to suffer the symptoms). The MRI scan in London lasted 1 hour (much more thorough). The results came back and they found large nodule 1.6cm x 3.6cm in my body and I had to be operated on quickly to avoid further life threatening complications. After my results in the UK, I informed Ruby of their negligence and they gave me silly excuses and I never got a refund. Another incident with them: My 4 year old son was very sick at their hospital and the nurse was about to administer another child’s medicine to him. They didn’t even ask his name. It’s only when I asked what the medicine was, they realised they were giving him the wrong medication. When it came to giving him the IV, the nurse (who had a very bad attitude) poked and prodded him about 10 times and failed to get his vein (the vein was very visible on his pale skin). This whole process lasted about 2 hours. He was severely dehydrated at this point and crying from all the times they were poking at his arm. I then gave up in frustration and left the hospital and took him to The Surgery (where I’ve always gone). The nurse at The Surgery (empathetic) found his vein immediately (first attempt) and gave him fluids straight away. The Doctor at The Surgery also said there was no need to give my son antibiotics (as was prescribed at Ruby). They told me he would recover without antibiotics, so they just gave saline in his drip to rehydrate him and some paracetamol to keep his fevers down. I complained to the Management and I still haven’t received my refund for the 2 incidences. Lastly, my father had an MRI scan done on his knee at Ruby and was told “everything is normal” in his report. He went to London for a second opinion as his symptoms in his knee continued to worsen. The MRI scan in London showed up all the issues and he has since had his knee replacement surgery (which was required). Kampala’s worst hospital.

Fast and great service. Came in with a patient to do an MRI scan and lab work. They had top quality equipment for the scan. Neat and clean environment. Results were emailed to me in a timely manner

It's one of the medical centers where you go and feel your health is their priority. The staff are so competent and professional. The environment is so clean, quiet and patient friendly. I would recommend it over and over to anyone looking for a good medical center.

Poor service! I waited 3 hours to see a doctor and then after that the lab did not have some of the bottles needed to do certain tests, I had to keep calling very few hours to find out if I could do my test. There is no follow up and you have to keep calling as no one calls you back. Such a shame as the facilities look excellent

New Medical Center in Kampala in a very convenient location employing high end technology equipment.

Came here roughly two months ago. Av had a wonderful experience from nursing care and the wonderful doctors... a very special thanks Tiko.... U av handled us very well and appreciate. I recommend Ruby Hospital for best health care.

Was there at 11am got my blood samples taken and was told one result will be out after 30 mins and the second will be out after 4 hours. Been calling and from 12 o'clock till now 16hrs no result received. Talked to one Ramadhan more than 3 times promised to get back till now he hasn't and calls not being answered... its now frustrating. Thought they had good services. But no. Seems nobody is monitoring operations. Terrible experience

Very nice doctor in my opinion also professional. Me as a tourist tent to be careful about hospitals in Africa. But I felt not good so I went for a blood test at ruby’s the doctor was really nice but they took blood from me and the guy who did it wasn’t professional when he inserted the needle no blood was coming in the blood capsule. So it showed he did something wrong, he went further inside with the needle and I told him to stop , because eu felt getting unconscious and uncomfortable. The guy didint stoped and I fainted against the wall was laying for a minute on the floor. The guy didint move or tired to call a doctor or brought water first after I told him to go and get a doctor and bring me water he went to get help. After that the guy Blamed my condition as the reason for me fainting, even though a other colleague after took blood of me without and Problem or so… and I’m used to donate blood, and never fainted before… Though doctor was really sorry and there for me and did a great job in advising…

Rubies are Gems and this Facility is a Real Gem!!! I was scheduled for an endoscopy at 10am on 5th April. Incidentally some of the reviews made me quite uneasy, but it's what my doctor had recommended so I closed my eyes and decided to have faith. Reception was the first great impression. Their receptionist makes you feel like you already know each other and was very courteous, professional and welcoming. The Ambience is definitely very appealing and has an aura of comfort and relaxation. Ease of movement is considerate as they have a ramp outside and a lift inside that's spacious enough. Cost was exactly as previously mentioned and no extra charge was given yet at some point I had to consult with one of their doctors over another health issue before my scheduled proceediure. The 2nd floor has the proceedures I needed and that's were I waited from. The room for patients was very clean, with a comfy mattress(unlike most hospital beds) self contained though the bathroom was still wet from previous use probably. The Theatre experience was very good, everyone was welcoming, patient and professional. Because of my weight it was hard to locate a vein but they eventually did without much ado. At some point I panicked but they were acomodating and eased me into the process. Next thing I know I was on my bed in the patient room and the procedure was over. Still wonder how they lifted all these kilos onto the Bed, They must have a crane in the hospital. All in all it was so much better than I expected or hoped and I really appreciate the amazing staff of the faculty. I am scheduled for another visit on Sunday and hope all goes well too.

For all kind of health care services, near Lugogo bypass

Very professional and quality based patient care.

I was treated with so much negative attitude from the gentleman at the reception who kept me sitting waiting for insurance approval yet when I called the insurance company he had not sent my request for approval just 5 mins back yet I have been here since 11:28am. Is that how the staff treat Patience's? I wonder.

I recently visited a gynecologist at Ruby Hospital and I can't praise them enough. The staff's professionalism and warmth made my experience exceptional. From the cleanliness and organized facility to the caring medical team, every aspect exceeded my expectations. They even followed up with me after I left the place. I highly recommend it for anyone seeking top-notch medical care in a supportive, hygienic environment.

Dr Sania Saeed has attended to me in the most professional empathetic, attentive, manner from the time I was admitted upto the point of my full recovery. I am indebted to her. I am also grateful to the other staff members especially the nurses, the lab attendants, the persons at receptionn and the Pharmacy that are always kind and patient even when busy.

There are 2 types of Covid tests at Ruby. One for 70,000 and the other for 185,000. There is a quite a waiting line here. If you are in a hurry, I would suggest you come early enough. The service is good. Staff are also very helpful. Liked i

Ruby Hospital is the cleanest Hospital I have ever stepped foot in Uganda, the Cleanness, customer care & confidence in the medical Staff OMG, Thank you Ruby, and the pioneer for setting up such an amazing Health Facility in Uganda.

Worst possible service with this hospital. First time I went, I had Covid, they ran other tests and the doctor said he couldn’t find anything. I literally had to beg for a Covid test to be done. On other occasions, after a biopsy test, I was told to wait 2 weeks for the results. After 2 weeks I called and texted for my results. It was not until I showed up at the hospital and asked to speak to the manager that the results were brought. And the time stamp showed they had been out for a while. Then the staff at the reception and insurance desk. Zero care for patients, no sense of urgency and poor customer care.

The staff and Doctors were very nice to talk to .The service was fast and the hospital was impeccably clean

Ruby has esteemed a high level of professionalism and excellence is service providing and patient care giving as number one priority……… Its feel so comfortable, and with a healthy and clean environment …… very conducive I call everyone to book, rather claim for better treatment.…… ruby will give you care, compasion and care Thank you everyone.

I went there with a lot of pain, I spent three hours without any medication. The delay is too much. If one needs urgent medical attention, Ruby Hospital is not a place to go.

U guys u don't care About patients I have to wait 6hours as if am going on surgery I really regret and I will never come back their or recommend someone good thing I don't got your medication eat dat ka money and grow fat expecially dat slim Lady on reception

Terrible receptionist. Very rude man. Not welcoming. Not speaking clearly or trying to explain what he's saying. The whole experience at this hospital was terrible. They should assess their staff and see if they're truly cut out for the job.

They're under staffed for radiology that we had to wait 5 hours for two images and to receive them printed. I don't really recommend it for hot or urgent cases as you will die waiting their procedures to get done

Fast and easy- went in with a bit of gastro and was checked for yellow fever, malaria and blood work. Left knowing it was just a bacterial gut infection and was sent on my way with 5 days worth of antibiotics. Fast and not expensive.

I did a CT scan on Saturday afternoon, it took over 24 hours to get a report shared on email. I had to follow-up with emails and calls. Calls and WhatsApp messages were not answered. Prior to the execution of the scan, it took over 1 hour to get approval for the scan to be done. The delays were between the customer service desk and the Jubilee health insurance team. On approval the reception at Rubby team writes to the scan section team to do an MRI scan instead of a CT scan. It was the good eye of the receptionist at the scan desk that saw the error and quickly moved to have it corrected. Thank you for investing in health services.

My experience was related to a colonoscopy in November of 2022. The doctor (Okello) was great to work with. He was very responsive to my questions. The only issue was that on one occasion I was scheduled with him and when I contacted him the day before the procedure he said he was unable to attend. He gave me to his colleague which I was a bit concerned with since I didn’t know him. His colleague did okay but the procedure had complications not due to their side but mine. I rescheduled again and the procedure went well. I was very comfortable for the most part and the anesthesiologist was extremely friendly and upbeat. The facility was very clean. My only real issue was the nursing staff. They had problems finding veins for IVs and I had to help one of them. Another nurse had to do a procedure and it caused severe pain due to them not being careful and communicating with them was very difficult. They were barely trained and they were not trained on what to do if there were problems. So the nursing staff needs better training.

Great services, the hospital is very clean, easily accessible and they care about the patients. Dr.Akello is great👏👏

The hospital offers world class service which include among other things are- CT scan, MRI, Radiology, Surgery, Screening of various types and small scale treatments. The staff are professional and friendly. They offer services with a genuine smile. No wonder it is akin with many a foreigner besides the Ugandan citizens flocking here. On this day I was here 21/12/2022, there were Japanese, Somali, South Sudanese besides Ugandans seeking treatment. It accepts patients who are pay cash and those on insurance. The rates are moderate. Like any top notch hospital, a considerable time has to be set aside to be served. The environment is beautifully decorated with nature. There is relaxing music 🎶 in every corner of the facility. Those who are interested in catching international news, can catch it from the large screens strategically placed if they are not showing sports or a movie. You can be up to date with local news by reading the local tabloid on the tables in the waiting area.

Great services... MRI SCAN, CT SCAN

The reception area could use a bit of improvement in regards to service..otherwise it's really good!

This place its a good it has beautiful environment good smell it's like i can't even tell

Welcoming Staff, Excellent Service and Great ambience

So clean, with state of the art facilities. Very convenient for any category of patients

The services are good though very slow.

Great space, good customer care and observation of Covid-19 SOPs.

The doctors really know what they are doing and the rest of the staff are really kind. Couldn't have asked for a better healthcare provider. Thanks team Ruby. Keep up the great work.

Clean and efficient ....first class medical facility