Good view to flowing river next to hotel garden. Big room and all visitor's amenities needs are provided. Room rate is average for a 5* hotel. Friendly staff and good service. My personal appreciation to a lady by the name of Sachini, very friendly and keen to make sure you are comfortable from the time you check in to the time you check out, humble and always smiling

The place is good, the rooms are in good condition and it clean too, the staff are friendly and polite, the biggest problem is the time it takes to serve food, there is no buff as in a five star hotel. They have a only set menu, only one menu for lunch and dinner, and we had to stay there for more than an hour before having to dine...There is no wave value for the amount we paid, Another drawback is that the rooms have tea making items but they are very limited. Not recommended for more than one day.. And for recommended someone think twice.. We spent two days there.. Finally when we take lunch, we request change dinner menu at that time they gave us Satisfying dinner.. Except for the food, everything is fine

Stayed here over a weekend. Place is nice. They have a large pool. Rooms were quite spacious and well maintained. Staff was very attentive and friendly. Food was superb. There was a good variety and the items were tasty. Apart from the delay in check-in process nothing to complain. They had a good gym as well.

I went there with my family for two nights stay on 28th December 2021. Very poor customer service could be experienced specially at the restaurant. It seems that they do not have enough staff to serve customers well. When I requested a finger ball, they took long time to provide it. Even once, they did not provide it. When I asked extra spoon, I never got that. Since I have two little kids, I requested to arrange the table at the place where there were not many crowds of guests , but they were not flexible to my request. There were two ladies in the restaurant who do not know even how to talk to their guest. There was one man in the restaurant going here and there as all the troubles come to his head, no smile in the face. However, staff at the restaurant do not know how to be pleasant to their guests. On other hand, cannot recommend the cleanliness of the restaurant (flies here and there and some time on the food). Room service also was very poor. Once we received our breakfast to room, the plates with remaining food were in our room until next day but they did not come to take those even though we informed. We could see a dessert plate with remaining food was on the small table near the door of the room next to ours for two days (No any staff to clean it) and it made very unpleasant feeling. Anyway, only good experience we got there was Boat ride in Mahaweli Ganga (with extra charge). And I should appreciate the front desk officer who welcomed us to the hotel on very first day and arranged the boat tour. He exactly know how to deal with their guest with smiley face and kind words and only his behavior was up to the standard of 5 star hotel customer service. If you (Specially if you have kids) have any plan to go there for some relaxation or to enjoy with your family, I extremely recommend not to go there because they are not providing a good quality service.

This is a beautiful hotel with spacious rooms , friendly staff , kid friendly but the food was so limited. I started with dinner which was not very satisfying but breakfast and lunch was good and the desserts were limited too. My stay at the Mahaweli was very satisfying except for the food part as I'm a foodie I prefer better options.

This place is great! Atmosphere is chill and cool it has lots to offer. Food was phenomenal nothing else to say about it. The service was great. They made us feel welcomed and gave us an amazing experience. we will definitely be back again.

Lots of childhood memories in this place with family & old friends. Went with my bestie for dinner in March ,food was really good had lots of choices. Worth the price. Place was so calm and beautiful by the pool as always. Must mention Mr. Shivantha , this very friendly person who works at MR. He looked into our needs, served us well. Great service 👍🏽

Spent lovely evening by the side of the river enjoying the sunset. Delicious meals offered by veer friendly staff. Very clean rooms and facilities. Few suggestions for further improvement handed over to the reception.

We celebrated our wedding at this venue. The location is excellent - you will be hard pressed to find a nicer location in Kandy that's not in the hills. The staff is very attentive, from the F&B Manager to the waiting staff and the event bartenders who made special request cocktails for us and our guests. We will celebrate many anniversaries here!

It's a good place to have a calm vacation. The staff is very friendly and courteous. Great service! The rooms were nice as well. The hotel grounds were scenic. They had a large variation of international and local food and desserts at the buffet. Thoroughly enjoyed the stay.

The staff here were extremely accommodating and the sevice was exceptional as well. Would definitely visit again. There was a wide variety of food and it was quite delicious. I enjoyed all our meals. The location of the hotel is absolutely perfect as well.

Had our Daughter's birthday party at the hotel. It was a pleasent experience. Food was excellent, and hotel crew was friendly and polite. Furthermore Dilhani from the hotel staff helped us to plan the party according to our requirement and the budget. Overall it was a five star experience.

I must say it was fantastic. One thing that my wife and I both realized that stood out was the fantastic service. The staff were extremely attentive and pleasant. The food was fantastic and our suite, Overall it was an amazing experience and we would definitely recommend it to anyone.

Though the rooms were bit old, all the modern amenities were there (rooms need upgrading). However food and service at the restaurant was amazing. It is noteworthy to mention our server Devi and hostess Anjali who were very attentive, prompt and superb customer service. Three cheers to the chefs as well for putting out a tasty variety of food in different themes. Only negative point at the restaurant was the out of pitch live music! Reception and Guest Relations team was also well experienced and friendly.

The hotel pool day was fantastic! The pool was clean and refreshing, and the overall ambiance was relaxing. The highlight of our experience was the exceptional service provided by Indika at the bar. He was attentive to us, friendly and made delicious drinks. We had a great time and can’t wait to come back!

Service is excellent. Friendly and helpful. Food is good but should be further improved. We went for buffet and it has limited options. BTW nice scenaric location and ideal for high tea or dinner.

We had a function very recently, it was my cousins engagement, the decor and everything was amazing, the food was colorful and everything was OK! but the hotel manager and the staff was very rude didn't act out of class, was charging us for things that we actually didn't even order had to pay a huge sum of money for extra items that we didn't even include, expected much more hospitality which i would rate a 0 out of 10

Visited here for a meetup with friends. The hotel is great the atmosphere is fabulous and its cool. Mahaweli river runs beside the hotel and it is a scenic spot. The bar is great and the bar attendant is very friendly. The service they provided us was great. They also have many extra activities like snooker, billiards, table tennis, tennis and also have a well equipped gym. The hotel is also beautiful 💯recommended. Hope to visit here for a stay next time.

The place is good but the room view is unsatisfactory. Food and services are average in price and better than average in terms of quality. They do have a nice pool and a cool view of Mahaweli river. Parking is very close to the rooms. Room amenities are all there and they do clean the room upon request. In room dining is there and quite fast delivery. Some menu items might not be available depending on the time. Overall good experience.

It is 5* hotel, but nothing is look like 5* except the location and view. Building is very very old, items like bed doors windows cabinets are toooooooo old, the hotel is full of insects bugs and flies and they didn’t thing for solution. Was our worst honeymoon experience.

This is an AMAZING hotel. Absolutely outdid my expectations. We chose this hotel because it is already very well known with a solid reputation in an outstanding location, situated next to the Mahaweli River- the longest river in Sri Lanka. This hotel combines modern styles with traditional Sri Lankan hospitality and care. I could rate this hotel 5 stars just on the service alone. The reception staff, cleaners, chefs etc are all attentive and it is clear that their guest's comfort is of utmost importance. Ananda was particularly helpful and friendly towards and took great care. He, like many others I am sure, has vast knowledge in the field of hospitality- a key Sri Lankan virtue demonstrated brilliantly by this hotel. The cleanliness and keeping if the grounds is extraordinary as well. The buffet offers a large variety of foods from around the world. There is also traditiona Sri Lankan food as well, done to perfection. The chefs are always on hand if anything is needed. Overall, my experience at this hotel was top notch; it was a delightful stay and I am sure to be back again! Thank you Mahaweli for a wonderful time.

Mahaweli Reach Hotel provides a premium venue with top-notch service. During the initial visit, I was impressed by their dedicated consultants who oversee every detail from booking to the event day. Outdoor functions come at a higher cost, and for outdoor events with fewer than 100 guests, there are additional venue charges. While changing rooms are not included, they can be arranged for an extra fee. The standout feature is the outstanding food and cakes for which Mahaweli Reach Hotel is renowned. Once booked, you can relax, knowing that worry-free planning and exceptional service await you

My recent stay at this delightful hotel was nothing short of magnificent. From the moment I stepped foot into the lobby, I was greeted with warm smiles and genuine hospitality. The staff went above and beyond to ensure that every aspect of my stay was exceptional. The rooms were not only impeccably clean but also luxuriously comfortable. It felt like stepping into a cozy haven after a long day of exploring the city. The attention to detail in the decor and amenities truly made me feel pampered and relaxed. The hotel restaurant served a delectable array of dishes that satisfied both my cravings and my desire for culinary excellence. Each bite was a delightful journey of flavors, leaving me craving for more. One of the highlights of my stay was the incredible view from my room. Waking up to the breathtaking scenery each morning was a dream come true. It truly added an extra touch of magic to my overall experience. But it wasn't just the physical aspects that made my stay memorable. The staff's attentiveness and genuine care for their guests created a welcoming and friendly atmosphere that is hard to find elsewhere. They were always ready with a smile and helpful recommendations, making me feel like a cherished guest. In conclusion, my stay at Mahaweli Reach hotel was an absolute delight. From the impeccable rooms to the mouthwatering food and outstanding service, it surpassed all my expectations. I would highly recommend this hotel to anyone looking for a remarkable and unforgettable stay.

Our experience at Mahaweli Reach Hotel was truly wonderful. From the moment we arrived, we were captivated by the beauty and charm of the surroundings. The hotel exudes a sense of tranquility and elegance that immediately puts you at ease. The staff's warm welcome and attentive service made us feel valued and pampered throughout our stay. The well-appointed rooms, with their thoughtful amenities, provided a comfortable and relaxing retreat. The picturesque views of the surroundings, especially by the Mahaweli River, added a touch of magic to our experience. One of the highlights was undoubtedly the hotel's serene atmosphere. Whether we were enjoying a delicious meal at the restaurant or taking a leisurely stroll through the beautifully landscaped gardens, each moment felt like a true escape from the bustle of everyday life. We cannot forget to mention the incredible attention to detail that the Mahaweli Reach Hotel team puts into everything they do. It's evident in the carefully crafted dishes, the immaculate upkeep of the premises, and the genuine care they show towards their guests. Our time at Mahaweli Reach Hotel was indeed a great one. It's a place where memories are made and where you're treated not just as guests, but as cherished friends. We're grateful for the wonderful experience and look forward to returning to this haven of hospitality.

This is a beautiful hotel, located on the shores of the Mahaveli river. The hotel is well designed and provides a peaceful atmosphere, when in Kandy. We went here specifically for dinner, for the dinner buffet with a group of the staff were great and welcomed us kindly. The hotel is spotlessly clean and well decorated. The staff are friendly. The food at the buffet was very good, and the restart was about half full of people. The food was very good, there is room for improvement. What I noticed was that there wasn’t much choice for Sri Lankan food. Whatever was there, was very good.

Great place to stay at kandy. A great experience overall. Everything you expect from a hotel of high calibre. The location was a bit hard to find as the route there was a bit convoluted but nothing too bad. Ask anyone and they will tell you the route. The parking situation is a bit unorthodox but nothing that will get in your way. The lobby area was nice and we were given welcome drinks, which was really appreciated after long journey. It was not some random cordial drink but a good fruit juice. The rooms are situated in a classic European style building and each room includes a balcony opening up to the hotel garden and pool. The rooms were spacious, a bit vintage and charming. Everything was up to standard in terms of cleanliness. The room service was great and you can order up most of the food late but once the kitchen closes some of the items on the menu are not available. The pool is right in front of the lobby and buffet area. There is a spar, a gym a pool table and a games room. The buffet was good. Sort of what u would expect for that price. Overall a good experience. I would recommend a place to relax in kandy away from the noise and hustle of the city.

We had our holiday there one month back. Hotel and the location was really nice and the food was good. But the front office staff service was the worst. They have given us a TWIN bed where we have requested for a DBL bed and it took more than one hours time to change it and we had to call them for long. Except that everything was good.

A nice hotel in a great location to see Kandy. The buffet was good but a little different to the previous hotels we had visited and we preferred the choice off the menu. Theres a jewellery shop on site which we frequented however the man behind the till refused to pay our tour guide any commission after we had left which wasn't great. The staff were also a little pushy for a review from my wife, she stood over her as she filled in a review on her phone and asked for her to refer her by name which was a little odd.

I had two enjoyable and comfortable nights at this hotel. I would have like to stay a 3rd night but a packed itinerary prevented this. Special thanks to Nadocha and Abjali who surprised me with a birthday cake. A well managed stylish base in Kandy to visit the local sites. My driver reported that his accommodation and food was good.

Our experience at Mahaweli Reach Hotel was truly wonderful. Bartender “Indika” is very good and passion. We have a good night. Our time at Mahaweli Reach Hotel was indeed a great one. It's a place where memories are made and where you're treated not just as guests, but as cherished friends. We're grateful for the wonderful experience and look forward to returning to this haven of hospitality.

Colonial stay! The hotel has a great view and is well maintained, filled with fruit laden mango, jackfruit, and coconut trees. Mostly filled with Indian and Chinese tourist. Food at the restaurant is average and there is a scope to improve the hygiene. There is just one elevator in the room areas and causes delay during check-out. Some of the rooms have a great view especially the lotus pond.

Clean very clean and full sanitised well service and professional, international food and local, swimming pool and facilities is perfect but they need more standard and hospitality work

Being situated on the bank of the Mahaweli River adds a very scenic vibe to the entire hotel and the ambience was great. Visited the place for a wedding function and it is an ideal place for hosting such events if the requirement is to have a good outdoor setting with easy access to indoor facilities as well. Food (from the lunch buffet) was not bad but could have been better. The staff were very helpful and attentive. Parking is available separately and it is advisable to contact the staff about available spaces before heading to the car park itself, especially during a crowded event.

Had a great evening at the capital bar and grill. A nice place to enjoy beer & a delicious meal with friends & family. I love the place and the professional staff and friendly service by the staff. Recommend the place to enjoy the vacation with family.

This review is about the cake and other food items which we ordered from the hotel. I have tasted many of your cakes and I must say that they look exactly like what has been displayed on your website and also they taste so good and matches their descriptions exactly. But I must say that the delivery fee of Rs.3300 which is charged in order to deliver a cake and other food items from Kandy (Katugastota to be exact) to Matale is not at all reasonable. We are paying a delivery amount which is almost similar to the price of the ordered item. This would have been compensated to some extent if the food that was ordered had been warm but this was not the case. I very much appreciate your prompt service of informing us the progress of our delivery through emails and always being quick to answer the phone and respond with details. But I feel that you should consider about the delivery charge and maintaining the warmth of the food that is being delivered.

The best place to stay in Kandy. Super food, super service and great rooms. Their hospitality is fabulous

Went for the Sunday lunch buffet. Worth every penny. Great service and tasty food. It was a delight. The staff were very friendly and helpful..

One of the best hotels in Kandy. Customer service i would rate as above the line and they serve delicious food menus and cakes. Even I took my wedding over at Mahaweli Reach Hotel.

Really wonderful.. I love it

Mahaweli Reach is situated on the banks of the Mahaweli river and from its humble beginnings as a four roomed guesthouse has developed into its present iconic status, having 112 rooms and several food and beverage outlets in addition to specialized services which are much sought after in Kandy. Great service and great food They have food delivery, cakes. Usually transport cost around Kandy will be 1500/- They have offer press and wear service at their ground floor. The service also good.

really very pleasant and professional staff. They are welcoming and are very attentive. The rooms are beautiful and the buffets are also different each day. Nothing to tire of the hotel. The large pool is also great! Really very nice stay, and the staff so nice! ❤

Had a great time at the pool and restaurant. A pleasant environment to enjoy with friends & family. Love the place and the friendly service by the staff. Recommend the place to enjoy the vacation with family.

Grate location, easy to get in and out of the city, Beautiful pool side area and bar side well maintained, Staff also friendly.. Restaurant and food also perfect 👌

We came to see wedding halls and waited for almost an hour but the agent didn't come. A foreigner came and started to shout complaints about their food then an agent hurriedly came and took us to another area. We didn't get even a welcome drink though we waited for an hour. Seriously who calls this a 5 star hotel? Very poor service

Went for the dinner buffet. The spread is limited but tastes excellent. Worth the price

This was our second time at this hotel. First time was many years ago. We found the hotel gracefully aged. It has retained the charm and character over the years. Our deluxe room was quite large. We cannot find such large rooms in more modern hotels. The staff was very friendly and attentive. Both the set menu and the buffet were good. We had a very pleasant weekend stay there.

Went for a home coming. Standards have dropped. Dinner served was upto standard. Salad bar was like a mini salad station. Outsourced staff was not trained. Each time you move from your seat the cutlery go missing. Had use a soup spoon to have the dessert. Not the fault of the servers or bus boys, total lack of training. Reasonably good car park. Wash rooms are horrible. Garden and the ambiance was wonderful.

I had visited this resort a decade back, but still I could remember the accommodation and the enjoyment we had over there. Rooms are really good. Food was delicious. Service is excellent..

Very very pathetic service at the check in itself. No one at the reception is supportive and it just feels like everyone wants to fool the tourists coming in. I just asked for an upgrade of room and the response was pathetic. They expected me to pay a bomb. Very bad behaviour. Please avoid. NOT RECOMMENDED AT ALL. Would never want to visit this place again. Mr. Guilaum and Mr. Thilina we’re not helpful at all. Not appreciated. The management should look into it and take action.

I ordered food online to be delivered to my mum for her birthday as I live in Australia. The food was supposed to be delivered at 12pm, but it wasn't delivered till after 1pm. I didn't want to make a fuss coz I thought maybe they found it difficult to find the house. However, the next day my mum got severe food poisoning from the friend rice and the biriyani to the point she had to go to the hospital. She said the rice tasted and felt stringy and clumpy from the beginning. I was not happy and contacted the hotel. The lady who I was dealing with apologised and said she';; "speak to the chef and get back to me". She never did. For the record, I wasn't looking for a refund or to create an issue. I simply wanted to advise them to quality control prior to sending out food. I am not happy with how they dealt with it and definitely will NOT be recommending Mahaweli Reach to my friends.

We had the worst experience at Mahaweli Reach and we DO NOT RECOMMEND this hotel to anyone!!! We went to the hotel to have lunch at 2:50 p.m and ordered food after about 15mins. The bar was kinda busy, so we patiently waited for them to bring our order. After waiting for 1 hour we checked what exactly happened to our order and no one knew what was going on. A steward stated that it’s been prepared. Since we checked they got our drinks which were just 2 juices. After another long wait we asked what happened to our food, to realize that they have actually forgotten our order and after wasting over 1and half hours of our precious time all they had to say was sorry!!! I guess people come to a reputed hotel for a meal coz they believe that they will receive a good service too. But at Mahaweli we got the poorest of all ends as no one was bothered to serve us food or even actually apologize to their mistake. Only the mere steward said sorry to us! The stewards were saying that v don’t need to pay for the juices we had which sounded more like we were here for a free meal. This hotel staff need to understand that they survived rough times bcoz of the locals like us! We strongly recommend the locals not to use this hotel as there are many better hotels around in Kandy. It was funny coz no one bothered about this as now they are having enough foreigners coming in and locals like us are not important to them anymore. Coz while we were waiting in hunger they continued serving the other guests promptly. So this is not only bad service but pure discrimination!!!!

Located on the banks of Mahaweli River, the hotel has a congested entrance foyer. Rooms are very good & spacious. Food is average. Service is ordinary as the staff is casual.

Beautiful property lying next to gorgeous Mahaweli river in Kandy. Their boat ride is breath taking and a must do activity. The rooms over looking the river are simply divine and very peaceful. Their staff is very helpful and accommodating. Even their cuisine is lovely with a variety to choose from. The entire property is gorgeous and offers great memories to take back.

We spent two nights in Mahaweli Reach. At first sight it was probably the most pleasant hotel we stayed in Sri Lanka. Incredibly nice and helpful staff. Clean and fully equipped rooms that the staff cleaned daily and left nice letters for guests. Also the good thing about the hotel is that the area is quiet, no traffic noise. The view from the balcony is a balm to the soul in the morning. I hope to have a chance to stay at Mahaweli Reach again soon.

We had a very enjoyable stay at the hotel. Excellent atmosphere for a family relaxing holiday. Food was really great and the staff were friendly, courteous and extra caring. Wishing the Management and staff continued success. Strongly recommended.

It’s a great place to stay. The environment is peaceful and the food is delicious. Staff are super friendly. Rooms are clean and tidy and also Well maintained hospitality. I highly recommend the hotel

My first trip after the pandemic was to Sri Lanka … we stayed a few days at kandy in mahaweli reach hotel… excellent rooms, fabulous service… special thanks to duminda for his personalised attention… highly recommend this place ….

Atmosphere, looks & staff should be ranked highly. The main reason for giving 3 stars is because of food. Extremely disappointed with Food. Taste wise it wasn't the best, however what's most disappointed was giving wrong menu items, and not having items as simple as eggs. Dinner was average, we ordered brownies for dessert but they gave chocolate cake. For breakfast there was only two choices, out of one was egg based, and they didn't have eggs. They offered string hoppers instead which was dry. Extremely disappointed overall with the food. Other than that the stay was pleasant.