Featured Reviews


Frequently mentioned in reviews: hotel (52) staff (32) service (26) good (21) view (21) nice (21) buffet (18) amazing (17) Topaz (15) Kandy (15)
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  • 5/5 Easath E. 1 year ago on Google
    When I arrived they gave me a welcome drink. Workers are good , loyal and friendly. Very clean room, and all things are sanitized and well packed . Wi-Fi network is fast. Worth of money.There is a good town view and Mountain View. It’s in a one top of mountain. It’s near the town. there have a swimming pool depth is high. nearly 8.5 feet depth. it’s in a great location. very clean swimming pool . in a google map sows there has a spa but there haven’t spa .
    7 people found this review helpful 👍

  • 5/5 Pamo De S. 1 year ago on Google
    We stayed there for 2 nights on full board basis and I must say it was truly a magical experience. The Hotel is in fantastic quality with a breathtaking view. Also the entire staff - Management, kitchen staff, cleaning and maintenance staff, luggage carriers etc. were extremely friendly and helpful in every way. The food (buffet) was delicious with a lot of choices and we had set menu the next day which was also delicious with a big quantity. The rooms were clean and comfortable too. They follow health guidelines to the maximum length which is also a plus point. I'd recommend Hotel Topaz to anyone and we'd definitely be staying there again in future for our Kandy visits...! Thank you for the great hospitality ❤️ Keep up the good work!
    2 people found this review helpful 👍

  • 2/5 Jiju V. 2 years ago on Google
    I came here to stay as guest who traveling onwards to Middle east for quarantine purpose Sep-Oct 2021. Due isolated in the room doesn’t get the chance explore the hotel or surroundings. Hotel is located in a nice place, staff’s are ok 50/50. Rooms are Ok. Nothing so great to say in my limited exploration opportunities . If you are coming from place like Kerala. There is nothing much to surprise you.
    1 person found this review helpful 👍

  • 5/5 Akalanka E. 2 years ago on Google
    High quality! and the best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in.
    1 person found this review helpful 👍

  • 3/5 Sriram T. 3 months ago on Google New
    The location of this hotel is amazing. You get a complete view of kandy from this place. The staff is very polite and the check in process was very smooth. Room service has to improve. We asked for drinking water and they said drinking water is chargeable and not free. This can’t be acceptable. They could have provided a jug of water if they don’t want to provide a mineral water bottle. However they provided the jug later. There is a lot of miscommunication within the teams. Good Things Beautiful Location Polite Staff Huge buffet spread Not so Good Hotel is old Drinking water bottles are chargeable Bed is not comfortable Food quality was not good. Either they were too spicy or too salty. Please improve on these points because the hotel location is amazing.
    1 person found this review helpful 👍

  • 5/5 Navinda W. 1 year ago on Google
    Great Hotel and Service, I enjoyed Dinner out with my family. Buffet was amazing, really tasty & many choices. Staff was friendly & polite. It's really worth considering their charges. Highly recommended for dinner out in Kandy. Many thanks for great service. Wish you all the best!
    1 person found this review helpful 👍

  • 5/5 prakash d. 2 years ago on Google
    Check inn in no time & food order taken right after welcome.. Clean & spacious rooms & in Restaurant mr Niraankar & Team served tasty Indian Veg Dishes with a great smile with lot of ease... excellent
    1 person found this review helpful 👍

  • 5/5 Nelum P. 1 year ago on Google
    We stayed there one night on full board basis for an affordable price comparing to the other 4 star hotels.. Truly we experienced a 5 star hotel hospitality. The hotel is located on a top of a mountain which is fascinating with a marvellous scenery. There is absolutely no hustle bustle and ample space to park your vehicles.Food variety in the buffet was excellent and we preferred the meat items they prepared the most. The service in the dining area is excellent and friendly concerning the customers satisfaction. There is a tennis court a rooftop excellent swimming pool and so on.. Room was clean and standard with an incredible view. The staff and the reception was so friendly and assisted us in every matter..We highly recommend anybody to visit this place to have a wonderful 5 star hotel experience and we tend to revisit the place soon♥️
    1 person found this review helpful 👍

  • 5/5 Dananjaya M. 1 year ago on Google
    I was fascinated about this place at first glance. Their warm welcome and hospitality was above my expectations. The reception table and the house keeping are extraordinary helpful. Outdoor view is breathtaking. Rooms are little old but sparkling clean. Food was amazing but little hot 🌶️🌶️🌶️. They offered buffet for all 3 meals. The best part was, they offered special meal plan for Final Randholi Perehera night as we were back around 12 a.m. midnight. They were up and served the buffet until the last person. I never found such a plan even in a five star hotel. They offer us special discount for credit card including up & down transfer via spacious van.
    1 person found this review helpful 👍

  • 5/5 naveen k. 11 months ago on Google
    Great Hotel and Service, I enjoyed Dinner out with my family. Buffet was amazing, really tasty & many choices. Staff was friendly & polite. It's really worth considering their charges. Highly recommended for dinner out in Kandy. Many thanks for great service. Wish you all the best!

  • 5/5 Sapna S. 1 year ago on Google
    Highly recommended. We came to this hotel on my birthday and they surprised us with a birthday cake! 😊 Also their service and food was admirable. Food was delicious.The view was amazing and eye catching🤩Reasonable prices.Hoping to visit again♥️

  • 4/5 Eardley N. 10 months ago on Google
    Topaz is a go to holiday destination if you're looking for peace and tranquility while within the confines of the Kandy cityscape. My wife and I spent our honeymoon at this lovely place a few years ago and had such a memorable experience. My recent visit to Topaz was again with my wife and a couple of our relatives. While Topaz retains it's charm and extremely helpful staff, it was encouraging to see many Indian and Chinese tourists patronizing the hotel. A super highlight at Topaz is it's spread. I fondly recall the wonderful selection of dishes they had at meal time and it was such a pleasure enjoying the array of delicacies. No fault of the hotel, but the current economic crisis has put quite a strain on these operations, and this was best noticed at meal time where the buffet had a rather toned down selection. We of course enjoyed every tasty morsel thanks to the talent of the chefs, however the strain of running operations at a hotel of this nature is surely a difficult task. Kudos to the management, chefs and staff for the effort and hospitality. We are sure to make another trip to Topaz in the future and hopefully times will be better bringing back all the glory this timeless landmark in Kandy has to offer.

  • 5/5 Manolis L. 11 months ago on Google
    Located at a strategic location in Kandy, has an excellent view from a vintage point to the entire city. A 4-star hotel that is fully worth its money. Rooms are modern and well-maintained and so is the overflow-type swimming pool. The restaurant has a breathtaking view and the breakfast buffet is rich, although the overall service can be improved (ask for cheese if missing). Wifi is reliable and fast.

  • 5/5 Fahim A. 1 year ago on Google
    One of the best hotel experiences in terms of views and management of large audiences. Got an amazing window view of the hill country and a few monkeys as guests at your window.

  • 5/5 Shino W. 1 year ago on Google
    We stayed here for two days and the service was great. Friendly people, nice location and good food. We really enjoyed our stay and will be going in future for sure.

  • 5/5 Erosha B. 1 year ago on Google
    The dinner buffet was amazing. I went with my family and enjoyed it. The service was great and the staff was really friendly. The food was delicious. Hoping to visit again. Thank you

  • 5/5 Hussein M. 1 year ago on Google
    I stayed here for just one day. The rooms are actually spacious , clean and well maintained. Staffs also very friendly. Overall nice experience and highly recommended for family stay.

  • 4/5 Vaughan M. 3 months ago on Google New
    Hotel is a bit remote from the town but was not a problem. It's old but well kept. As usual as with all bathrooms in Sri Lanka mould is a bit of a problem. Best dinner buffet we had in Sri Lanka. Excellent choice of local curries and western foods. Desserts especially were amazing. Hot strawberry pudding- wow. Didn't use the pool but it looked nice and big and clean. Would have given 5 stars but for the very old uniforms and shoes the maître'd's were wearing. They are wonderful older men who would really appreciate new shoes and shirts this year. Please...Topaz

  • 4/5 Prathibha U. 1 year ago on Google
    Had a nice stay. Food was nice. Rooms were average. The pool was crowded due to swimming classes on both the times we went.

  • 4/5 Asitha W. 11 months ago on Google
    One of very old and pioneer hotel in kandy situated in a very romantic place with mount view. In the night the view is amazing and beautiful. Feel you are in the sky.. What a beautiful.

  • 5/5 Movan J. 1 year ago on Google
    Highly recommended. We came to this hotel for 2 nights 😊 Also their service and food was admirable. Food was delicious.The view was amazing and eye catching🤩Reasonable prices.Hoping to visit again♥️ Thank you Mr naween, Mt sanjeewa , Soue chef, Executive chef

  • 3/5 P b. 8 months ago on Google
    The hotel Topaz has beautiful views from the room. It is dated hotel, and a steep and narrow climb up the hill and the climb up to the reception. The hotel is dated but the ensuite on the 4th floor was nice, however, the elevator stopped on the third floor. The room was cleaned well everyday. The food menu was limited and the same for the time we stayed. The service has to get better. We had to wait for coffee for a long time everyday. There seemed to be lots of servers but need training. But the reception staff service was excellent. We were on a group get together, and the food and the organization towards the gathering was excellent which was by the hotel too.

  • 3/5 Chathuranga W. 8 months ago on Google
    Hotel staff was not very welcoming to the local tourists. We were not even given a welcome drink and treated poorly. However, the new recruits were quite pleasant. Rooms were good and renovated. There were not many varieties of food on the buffet, but tasty. If you want a true Sri Lankan hospitals experience this is not quite the place.

  • 5/5 Suresh F. 8 months ago on Google
    One of the most beautiful hotel properties in Kandy. The service exceptional. The location awesome, you never will tired of this hotel . Being a repeat visitor to This hotel for over 38 years.

  • 5/5 Candy P. 10 months ago on Google
    Enjoyed our short stay at the Hotel Topaz. Delicious food. Chef went out of his way to get us what we wanted. No extra charge. Staff was helpful and attentive. The hotel has a fabulous view. Pool was clean. Very happy.

  • 4/5 Pathum D. 8 months ago on Google
    Amazing views. It was a pleasant hotel with comfortable rooms and a nice swimming pool as well as a rooftop restaurant and views. The staff were very nice and breakfast was of large variety and pretty tasty.

  • 5/5 SANTOSH H. 11 months ago on Google
    Amazing hotel, excellent staff that made us all feel so at home for our five night stay. Food excellent with lots of choice. Restaurant staff so friendly nothing was too much trouble. Bar staff were excellent always to greet you with a happy smile after a busy day touring this amazing area. Receptionist staff great too, always professional and extremely efficient and we're my first place to go for advice on trips out.

  • 5/5 Yasas Rangika M. 6 months ago on Google
    My wife and I had a wonderful time at Hotel Topaz. The ambiance was enchanting, with live music setting the perfect tone for our evening. The dinner buffet offered a wide variety of delectable dishes, and the quality was outstanding. What pleasantly surprised us was the affordability; the prices were very reasonable for such quality. What truly shone was the exceptional hospitality. The staff's warm, attentive service made us feel valued. From prompt drink refills to a well-organized buffet, every detail was considered. In summary, our dinner at Hotel Topaz exceeded expectations. It was a romantic and memorable evening with affordable prices. We highly recommend it for those seeking a blend of ambiance, delicious food, and top-notch service. Kudos to the Hotel Topaz team for making our night special. We'll definitely return!❤️

  • 2/5 RHONDA S. 4 months ago on Google
    I stayed at your hotel a few weeks ago with a tour group. I thought I would share my thoughts … First of all we were all Warmly welcomed and greeted … good job .. Small issue with getting some ice for an ice pack, however, that was resolved eventually… Now let’s get to breakfast !! in the morning was certainly interesting ..in the far corner when arriving was three men wearing blue shirts , While their staff Rushed around, trying to help your guests .. you should have been up & giving direction & training, Your young staff were very Polite and eager to help.. but could help with a little more Guidance … I think that the guys in the blue shirt need to rethink where they have come from !!! I’m guessing one day you were the newbies . Tourist See these things , in fact Quite a few of us on the bus remarked about how yiu were just sitting in the corner, letting their staff to their own devices, and not helping out / training .. shame on you … !!! You have a nice hotel there that certainly could be much improved without the blue shirt boys …

  • 4/5 Wajeeshani P. 7 months ago on Google
    We had a great stay at hotel topaz Kandy. The hotel is located in a nice place where you can get a full view of Kandy city. Room was nice and clean and had enough space. Had a buffet for all 3 meals and their Lunch and Breakfast was nice but for dinner they didn't offer a large variety. However the food was nice in lunch and breakfast buffets. Have a large pool with a kids pool SPA was out of service on the day we booked the stay. Service of the staff were very efficient and polite. They are very attentive to any request. Overall a nice stay

  • 4/5 Alendra N. 7 months ago on Google
    I went to topaz two times. In 2023 my experience is better than first time But my room AC had no control. But the way to the hotel and hotel views are excellent . But the road to hotel road was very hard to drive. The buffet is very large and brilliant. All the rooms were clean and bathrooms were clean. Their service is always the best . But this time it's little bit confusing. But I love hotel topaz.

  • 3/5 Peter E. 4 months ago on Google
    High up on the hill overlooking the city. We were in a coach & had to get transported up in a minicoach due to narrow roads. Rooms were ok - we were on level 1 overlooking the driveway/entry so a little bit of traffic noise. Restaurant on level 3 with great views - sadly foggy & cloudy when we were there. Food was OK but staff not - wait staff busy & seemed inexperienced with lots of supervisors standing around. Tea was served cool, I ordered coffee & started to get tea poured & then coffee in the same cup. Saw one staff member check tea temperature by putting finger in cup before delivering it to a table. Otherwise staff very friendly.

  • 5/5 Cathy C. 1 year ago on Google
    We were staying at their Sister hotel but had breakfast and evening meal here as we were the only couple staying in the hotel. Again 5 stars for hospitality. The staff make this hotel experience brilliant. Fantastic service

  • 5/5 Raheel K. 2 years ago on Google
    Nice tourist attracted hotel with old British environment it is nice to spend minimum 2 nights to see surrounding and Kandy Gem market.

  • 5/5 Ajith kumara අජිත් �. 2 years ago on Google
    Breath taking Place in the hill capital of beautiful Sri Lanka to send your holiday.

  • 4/5 Roshan S. 2 years ago on Google
    It was a nice place in Kandy with a view. Staff was nice and not a very big place. Food was not the best thing. Will visit again if im in the area.

  • 5/5 Prasad W. 3 years ago on Google
    Topaz is just fantastic hotel. Starting from receptionists to hotel staff is so friendly. Room cleanness, mountain view is just fantastic. Buffet also really good with varieties.. They allow to access to the pool even after checking out. Didn't see anything bad at the hotel. No doubt. I'll give 5 stars.

  • 5/5 Radika N. 2 years ago on Google
    Very tasty food. Good service .100% recommended.

  • 5/5 Madusha G. 2 years ago on Google
    Highly recommend their delivery service. Got some delicious food in their menu with affordable prices. Recommend the Chicken kottu and the mutton biriyani. The portions are adequate and comes with everything as mentioned in their menu. Ordered 2 biriyani packs ( enough for 4 people) and 1 pot of kottu which is even enough for 5 pax.Great service and the delivery is super fast ( even delivered earlier than they mention in their own delivery van). Keep up the good work!

  • 4/5 Deepti G. 2 years ago on Google
    View is good service is awesome only negative point is their food....

  • 5/5 B.R B. 2 years ago on Google
    Very good hotel topaz shrilanka

  • 3/5 Upali De S. 2 years ago on Google
    Excellent service,helpful employees

  • 5/5 Jeetendra K. 2 years ago on Google
    Very good hotel in the Kandy lovely Nature and very good to all Management of this hotel,, I love It...

  • 5/5 MAHADHEER M. 2 years ago on Google
    Amazing location & rooms good services but food is very very worst daily daily same food No changers

  • 5/5 Rakitha B. 1 year ago on Google
    Great experience, the food was great and the view on the rooftop restaurant was incredible. Very helpful and polite staff. Worth the price as well. I'd definitely recommend to another person.

  • 5/5 Sachini P. 1 year ago on Google
    Highly recommended. We came to this hotel on my hubby's birthday and they surprised us with a birthday cake! 😊 Also their service and food was admirable. Food was fabulous with so many choices. The view was amazing and eye catching🤩. If you need to have an amazing stay at Kandy this is the place. Reasonable prices with credit card offers. Hoping to visit again.

  • 3/5 Jeewantha isuru b. 2 years ago on Google
    Maintenance is not up to standards. Service people are clueless about the decision making of their own staff. They have some extraordinary rules which i have not experienced in any hotel in SL. Anyway we were able to sort most of issues after negotiations.

  • 3/5 Cecile Y. 2 years ago on Google
    Hotel well located outside Kandy centre but easy to reach in few minutes by tuktuk. Rooms are well equiped except there are no curtains so you are woken up in the morning by the sunlight. The pool is a bit outside the main building.

  • 5/5 Lieselotte S. 1 year ago on Google
    very good hotel. unfortunately we were only there for one night. very nice welcoming and clean rooms. exceptionally nice staff. Breakfast and dinner buffet. international and sri lankan dishes . large selection. delicious.

  • 5/5 Lushani W. 1 year ago on Google
    We didn’t stay at the hotel but we’re there for a birthday dinner, at the dinner buffet, the staff were extremely friendly and accommodating, they made a birthday cake on short notice and delivered an amazing delicious double chocolate cake. We would definitely go again to Hotel Topaz.

  • 4/5 TOMMY O. 1 year ago on Google
    Really good hotel, fantastic view of the city below. Great buffet for dinner and breakfast

  • 5/5 duminda r. 2 years ago on Google
    We were enjoyed to stay at Topaz as friendly staff and delicious meals . Specially spacious room. Keep it up ahead 👍👍

  • 5/5 Eranga H. 1 year ago on Google
    Great hotel and service for an amazing price! If you are visiting Kandy and want a beautiful view on a city and hills this one is for you! The stuff was very friendly, food was great and it was overall a good experience.

  • 5/5 Asanka W. 1 year ago on Google
    Stayed for one night on full board basis. Room was clean and tidy, excellent 180° view. Had buffet lunch,dinner and breakfast. Food was amazing. Lots of varieties. Delicious desserts. Highly recommended

  • 3/5 Azri A. 1 year ago on Google
    So the location is a bit difficult to go walking so don't even try but an old hotel like that still has really good rooms and even the room interior is nice and their customer service is top notch cause they went out of their way to give us what we needed. However, the food was really bad and not fresh and they tried to give us a complimentary pizza, fried chicken and fries which was worse. I literally had to throw the entire pizza and fried chicken aside it was that bad, even their breakfast was not that good but their lunch the following day was okay. So I would really recommend the rooms and service if you're on a budget but the food is a massive aspect they need to improve on. Also, this is massive place which used to have so many facilities but they don't maintain it that well. I mean the location is beautiful and if a brand like Jetwing had this place they would do so many changes. At the end of the day the staff did their job but I think the top management has to make some changes.

  • 3/5 vimukthi r. 1 year ago on Google
    Rooms are attractive, clean and neat. Pool is bit far from main building where you have to walk through the main entrnce to access the pool. Pool is good. Foods are average, but not to the standard of 4 star hotel. Did not get help to bring bagages to the room and had to climb two stories stair case with the laugages.

  • 3/5 Elmie G. 1 year ago on Google
    Rooms had marks of fungies. Too much distance from pool to rooms. (Many Steps) Then have to take the entrace to go back to rooms which is bit embarrassing Food was average though you have multiple choices which is a positive thing. Dessert options a good too. No ice cream 🥺 Average experience


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