Bads 1.They will charge 5000 LKR as cockage for liquor bottle(beer, wine or any ) be very careful with the bill they will add extra 2. Electricity outage multiple times 3. Not clearing the table have ask always to take away used plates (understaff) 4. Need to request multiple times for services 5. Have wait forever for fullfil the request 6. Ask 5000LKR for cab for dropping the temple of tooth, Uber just took only 450LKR 10 times less pathetic 7. In TV they mention HBO but it was a local channel Good 1. Having large room space, I recently had the unfortunate experience of staying at this place and I must say it was an absolute nightmare from start to finish. From the moment I checked in until the time I checked out, everything about this hotel stay was a disaster. I feel compelled to share my terrible experience so that others can avoid making the same mistake. Firstly, the hotel's customer service was abysmal. The staff at the front desk were unhelpful and downright rude. They seemed disinterested in assisting guests and lacked basic knowledge about the hotel's amenities. I had multiple issues with my room, ranging from malfunctioning air conditioning to a broken shower, but the staff's response was utterly indifferent. It was as if they didn't care about guest comfort or satisfaction. In conclusion, my stay at this place was an unmitigated disaster. From the appalling customer service to the filthy and poorly maintained room, this hotel fell far below any reasonable standards. I strongly advise potential guests to steer clear of this establishment unless they enjoy subpar service, unclean accommodations, and an overall unpleasant experience

I recently stayed at this hotel and reserved a superior room, and I must say that I was impressed with the accommodations. The room was quite large and very well-appointed, with a number of features that showed the hotel had gone above and beyond to ensure that guests have an enjoyable and comfortable stay. One of the things that stood out to me was the attention to detail when it came to amenities. The hotel provided slippers in the bedroom, which was a nice touch that made me feel welcome and at home. The carpet floor was also a nice touch, adding to the overall comfort of the room. The TV menu was also customised, which was great as I could easily find something to watch. The bedding was very comfortable, and I had a great night's sleep every night during my stay. The lighting in the room was also perfect, providing a warm and inviting atmosphere that was perfect for relaxing. Perhaps one of the best things about the room was how clean it was. The hotel clearly takes great pride in maintaining a high level of cleanliness, and it showed. The bathroom was spacious and had luxurious equipment, which was a nice touch that added to the overall feeling of luxury and comfort. Overall, I was very happy with my stay at this hotel. The room was superb, and I felt like I was truly being taken care of throughout my stay. If you're looking for a luxurious and comfortable place to stay, I would highly recommend this hotel.

Terrible Experience I recently stayed at this hotel with a group of friends and I must say that it was one of the worst hotel experiences I have ever had. The service provided by the hotel was absolutely appalling, and I feel compelled to share my disappointment to warn others. First and foremost, it was evident that the hotel was solely focused on squeezing every last penny out of its guests. We were shocked to find out that they charged for even the most basic amenities and service. Every little thing came with an additional fee. It felt like we were being nickel and dimed at every turn. To make matters worse, one of my friends fell ill during our stay. We contacted the hotel staff to request a simple meal to help her recover, but we were met with complete indifference. They callously refused to provide any assistance or even a small meal for someone who was unwell. It was a shocking display of lack of empathy and basic human decency. After numerous arguments and pleading, the hotel finally decided to send a meager bowl of soup and a stale bun, but not before charging us an exorbitant amount for it. It was clear that their priority was to make money rather than provide genuine care and support to their guests. Furthermore, the incessant pestering for payment as we approached the checkout was incredibly off-putting. Instead of focusing on ensuring a pleasant stay for their guests, the staff seemed more interested in collecting every last penny they could before we left. It created an uncomfortable and unwelcoming atmosphere, making us feel like mere cash cows rather than valued customers. In addition to these, even the television didn't work properly. I got to see wrong channels. (Example: It was showing TV Derana when I switched to HBO) They didn't cleanup the tables during the meal. We had to call them everytime and ask them to take the used plates away. They were stacking the used plates on the tables. In conclusion, my experience at Golden Crown Hotel, Kandy was nothing short of a nightmare. The hotel's relentless focus on charging for every little thing, their lack of compassion for a sick guest, and the constant pressure for payment made our stay extremely unpleasant. I strongly advise potential guests to reconsider staying at this hotel if they value a comfortable and caring experience.

Pros Beautiful hotel. Staff very friendly. We celebrated Christmas Eve here and the dinner was magnificent. Room was very spacious and the jacuzzi was great. Cons The view from the infinity pool is picture perfect, but be aware that the pool is not heated and was quite chilly when we were there (December). We swam for about 5 minutes and were the only ones. The spa is pretty much only massages (extra price). A sauna and steam bath would have been nice for the type of hotel. Our room was also not soundproof and we could hear the neighbors upstairs quite loudly. And of course the hotel is very pricy.

But far from kandy city centre but a great location nonetheless. Clean and luxurious rooms were available even during pandemic times. There are many amenities such as a large gym, pool and spa. The food was delicious but unfortunately there was a set menu during my visit due to the lack of guests(we were pretty much alone at the restaurant). Recommended.

I visited the hotel as part of my honeymoon in sri lanka. The building and the lobby were remarkable. The stuff were very welcoming and the room was very cozy romantic and luxurious and even a congratulations cake was waiting for us on the table which was very sweet. The restaurant of the hotel was very cozy with romantic live music and the food was very good and lots of varieties and finally our waiter Barman A has been so helpful and kind which made our meals even more joyable. Probably the stay in this hotel was one of the best in our entire trip.

Staying at the Golden Crown, a luxurious five-star hotel, was an experience beyond compare. From the moment I stepped into the grand lobby, I was enveloped in an atmosphere of opulence and hospitality. The hotel's exquisite decor and attention to detail were evident in every corner. The elegant furnishings, tasteful artwork, and shimmering chandeliers created an ambiance of sophistication and indulgence. My room was a sanctuary of comfort and style. With plush bedding, panoramic views of the city, and a well-appointed bathroom, it was a haven of relaxation after a day of exploration.

An unforgettable place in my career life. Foods & room facilities are highly recommended. We spend our time and had fun in the game room, gym, swimming pool, roof top & restaurant area. All the staff were very friendly and helpful. Would love to come again. Thank you very much, and good luck.

I have enjoyed their Christmas Lunch and decided to stay over for the New Year Eve ...a decision I would never regret! A breathtaking location with affordable rooms for a luxury experience. I enjoyed the full board and I would say it's worth every penny! Friendly staffs who are ready to help you out, rooms with views to the mountain and infinity pool ....was very surprised to see their roof top garden too ....enjoyed the stay to the core! Highly recommended this place for a relaxing gateway and please don't forget to try all of their desserts loveee it!

I didn't expect there wonderful service. Very friendly staffs,excellent clean rooms and places and super delicious foods menu also they have.Specially Miss.Gayani treat us very well with her kind sweet smile. I love that girl attitude. I recommended who likes to stay in Kandy can choose The Golden Crown Hotel.

The Golden Crown Hotel's high tea experience exceeded all expectations! The combination of exquisite taste and breathtaking views made for an unforgettable afternoon. Every bite was a culinary masterpiece, showcasing the chef's artistry and attention to detail. From delicate pastries to savory delights, each item was a delightful surprise. The service was impeccable, with the staff going above and beyond to ensure our experience was nothing short of extraordinary. Their attentiveness and genuine hospitality truly set this establishment apart. Every question was met with a warm smile and every request promptly fulfilled. The ambiance of the venue added an extra layer of charm to the occasion. The elegant decor and panoramic views created an atmosphere of pure indulgence. Whether you're celebrating a special occasion or simply seeking a moment of indulgence, the Golden Crown Hotel's high tea is a must-try. I can't recommend this experience enough. It's a true testament to the dedication and passion of the team behind this establishment. Treat yourself and make a reservation today – you won't be disappointed!

Overall good experience and worth the money you spend, stayed at their premier deluxe rooms, spacious and beautiful rooms, buffet has bigger variety and nicely arranged , Nice atmosphere , mountain view. Guy called Dhananjaya help us a lot when check out. Cons : better increase bed sizes in their premier deluxe ,junior suite, because feel like those beds are not enough if one guy is fat when accommodating 4 peoples. However other than that rooms are great. I think since the the room size is large more than enough space to accommodate two king size beds. Hope this will consider as positive feed back

We liked the location, the hotel is located in a quiet street. It has a beautiful foyer and the balcony of our room had a nice view of nature. The same from the restaurant and from the pool and fitness. The rooms are not the latest, but the staff is diligent and accommodated us in all our requests. I appreciate the very comfortable beds and pillow menu. The room was really spacious. The breakfast in the restaurant was rich and tasty. We also used the Spa, where I experienced an exceptional facial treatment experience. We celebrated New Years here, the celebration was very nicely done with amazing food. Thank you to the staff for looking after us.

One of my friends had his wedding here. Had great experience. Booked a room for the night for us and it didn't cost us much. Totally worth it. The staff is super helpful and cooperative. The buffet was delightful. I wish I had more time.

The experience at the Golden Crown Hotel was exceptional. The rooms were very clean and luxurious. The staff treated us very well and a special thanking goes to Ravi and Gayani. The views of the hotel were beautiful as well.

I recently stayed at the Golden Crown Hotel in Kandy. Overall, it was a pleasant experience, but I must say that I was a bit disappointed with the reception. The staff at the reception desk were far from helpful, and their lack of friendliness was noticeable from the moment I arrived. I expected a warm welcome, but it felt more like an inconvenience to them. To make matters worse, they didn't even offer a welcome drink for us, which is a standard gesture of hospitality at most hotels. Upon arrival, we inquired about the possibility of an early check-in, to which the reception staff initially agreed without mentioning any additional charges. However, approximately five minutes later, one of the staff members returned and informed us that there would be a charge for the early check-in, which was not communicated to us initially. This lack of transparency and inconsistent communication regarding their early check-in policy was disappointing. A pleasant and welcoming reception experience is fundamental to a guest's overall impression of a hotel. Unfortunately, in this regard, Golden Crown Hotel Kandy fell short. However, the restaurant staff at the Golden Crown Hotel were incredibly friendly and helpful. The food at the hotel's restaurant was also excellent, with a variety of delicious dishes to choose from. The rooms at the Golden Crown Hotel were exceptionally clean and spacious. I highly appreciated the level of cleanliness. Overall, I would recommend the Golden Crown Hotel Kandy to other travelers, but I would caution them to expect a bit of a mixed bag at the reception desk. The hotel management should take note of these issues and work towards improving the reception experience for future guests.

The ambiance at this place is delightful. I recently visited for dinner dance event and enjoyed both the dance and the hotel's pleasant atmosphere. The washroom was particularly well-maintained and clean. In sum, my experience was quite positive overall.

Our stay at The Golden Crown Hotel Kandy was truly exceptional. The rooms were comfortable and clean, the food was delightful, and the mountain views were a great. The staff's service was outstanding, and the pool added a perfect touch to our experience. Special gratitude to housekeeping staff Sameera and Dilshan for their attentive care of our room. We thoroughly enjoyed our time and highly recommend this hotel. We look forward to returning again.

I recently stayed at The Golden Crown hotel, and I have to say that it was the worst hotel experience I've ever had. I would strongly advise against wasting your money and time on this hotel and instead would recommend looking for another hotel. The communication between staff was very poor, and we experienced this firsthand when we were told conflicting information about corkage charges. At the lobby, we were quoted 5000 LKR for corkage, but when we went to arrange a gathering at the restaurant, we were told it was 5000 LKR per bottle. When we pointed out that the bottle price was less than 5000 LKR, we were met with unhelpful and unprofessional responses. We also had a colleague who got sick, and when we asked for a bowl of soup and a piece of bread to be delivered to our room, we were asked to pay extra for this, even though we had already paid for the buffet for her. The management didn't know how to handle this situation appropriately and didn't seem to care about providing good customer service. To make matters worse, there was construction noise coming from the room next to ours, which made it difficult to relax and enjoy our stay. We were surprised that a 5-star hotel wouldn't take basic steps to avoid consecutive room bookings during renovations. Additionally, we noticed that many features in our room were broken, including switches, the wash basin water outlet, and even the TV, which only played local channels on the HBO channel. It was disappointing to see that the hotel didn't seem to prioritize maintenance and upkeep, despite its 5-star rating. Lastly, the food in the buffet was often cold, which was not acceptable for a 5-star hotel. We were also disappointed by the hotel's treatment of drivers, who were not provided with proper food to eat. Overall, I would strongly recommend avoiding The Golden Crown hotel. It falls far short of basic hospitality standards, and there are many other hotels in the area that provide much better service.

Few days ago attended to a relative wedding held at this 5 storey beautiful hotel located in a calm and quiet place surrounded by nice environment. Ample car parking in base floor. Service was good. There were 2 weddings at that moment but I have no idea about the room facilities in other floors.

We stayed at Golden Crown, Kandy on 08-05-23,in room no:3008. Though the stay was very short it was very pleasant and comfortable. The staff were very welcoming both at the reception and the dining area. We loved the ambiance, friendliness of the staff, the taste and variety of food at the hotel. Its a definite recommendation for stay while you are at Kandy. Lovely hotel indeed !!!

I recently had the unfortunate experience of staying at The Golden Crown Hotel last weekend, and I feel compelled to share my dissatisfaction with the management and overall service. Not only did we encounter unprofessional, rude, and disrespectful behavior from the Hotel staff, but the treatment of one of our sick colleagues was utterly unacceptable. First and foremost, the condition of the rooms was far from satisfactory. We encountered various issues, such as broken electric plug sockets and malfunctioning bathroom fittings. To make matters worse, there was an ongoing renovation in the room adjacent to ours, and the hotel staff disregarded our complaints about the excessive noise caused by the heavy-duty machinery. It is not our responsibility to constantly complain; the hotel should have been more considerate of their customers. The dining experience at The Golden Crown Hotel was nothing short of appalling. Both dinner and breakfast were subpar and seemed to reflect an intentional disregard for our satisfaction, almost as if the hotel was seeking revenge for our previous complaints. Personally, I had to ask three times just to get a glass of water, and the staff showed no interest in clearing our plates. Within minutes, our table was piled up with dirty dishes, yet no action was taken to rectify the situation. As a resident of Kandy, I was ashamed to have brought foreign guests to The Golden Crown Hotel. I would strongly advise against choosing this hotel for anyone seeking a pleasant and comfortable stay. The unprofessionalism, poor service, and overall lack of care for their guests make it impossible for me to recommend this establishment. I am attaching photos as evidence to support my claims, as the Hotel has been attempting to dismiss our reviews by spreading lies. I hope that this review serves as a warning to future potential guests and prompts the management to address the numerous issues plaguing The Golden Crown Hotel.

This location is amazing! The rooms are perfect and the staff is so friendly. The buffet was definitely worth it - I loved being able to get a variety of foods. And the views from the rooms with the pool are just incredible. The service was really good, too. Everyone made such a great first and last impression. I would highly recommend this place to anyone looking for a great experience. Hope to see you soon!

We stayed in Golden Crown during our honeymoon on the 30-31st of August 2022. Everything was amazing.. I salute the hotel management on their choice of staff because they're the friendliest and the most professional staff we've ever encountered with in any of the hotels in any of the countries we ever visited. I did write the review after one year of our visit because we still talk about it to our friends and family, and it's an experience to remember. Sadly, we only stayed for 1 night, because our holiday was planned ahead. First and foremost, we got the massage discount as our honeymoon gift for me and my husband and boy oh boy .. I don't exaggerate when I say me and my husband have never had a better massage, and we'll never do, We still remember it till this day. Our room view was in front of a massive forest where you can hear all the birds and the animals in the morning once you open the sealed porch door. The bed was amazing and we were welcomed with a honeymoon cake 🎂. So delicious BTW. THE GYM had all the tools and very clean and neat. We couldn't use the pool because it was raining but it looked very very luxurious. We will always have love to this place. Thank you for making our stay this great 🥰

The architecture and view from the hotel is beautiful. Also the restaurant, bar and pool area is a nice place to relax. The drinks were okay, buffet was fine but nothing special. The shisha wasn’t good. Service could have been better. All in all a good hotel, I would definitely recommend for a few nights.

I love everything about this hotel. Atmosphere, friendly and hospitable staff, reasonable price, cozy rooms, tranquility and above all food spread is amazing. Never gets tired of tasting them as they are so fresh, no msg and appetizer pills added. I can't wait till they open the brand new infinity pool and the bar. Highly recommend this place for relaxation as well as for events.

Me and my girlfriends came here from Texas USA and we loved this place! Definitely Worth the drive here, the service was immaculate and rooms so spacey and modern. We saw a few beautiful traditional weddings and the dinner ambiance was great. I really loved the rooftop helipad area for pictures...

Thanks to Mr Ashan at reservations for making our stay memorable. Even though my kids didn't want to leave the hotel we had to be satisfied with one night stay as we couldn't afford for another night😊. We stayed in a Premier Deluxe room which was spacious enough to accommodate a family of 4. The staff was very helpful. The food and beverage staff was really friendly and always at our service. The pancakes made by the female chef at breakfast on 29th August were delicious🥞😋👩‍🍳. All in all, the hotel is worth accommodating. We enjoyed our stay for the fullest.

From start to finish, the experience at the Golden Crown was amazing! The hotel is absolutely well managed. The food experience was on a different level, it was shame we didn't try here before! Truly amazing! Such big portions and the flavour was out of this world. The breakfast and dinner is one of the best buffets we have ever been to. The food was always hot, fresh, flavoursome, spoilt for choice and no matter how full you are always making you want to go back up for more. Be prepared to gain some pounds!

Took the , BB option which was ideal as the food here is of the highest quality despite it being buffet service. Our waiters and waitresses offered many times to get our food for us instead of queuing. Facilities at the hotel were fantastic too. From the minute we arrived to the minute we left we were made to feel truly special and appreciated as guests. In summary, world class food options and the staff here make the hotel a special place to stay !

It was an amazing stay in this stunning Hotel located in Kandy. Foods, Beverages, Housekeeping & all others services are outstanding & individual service beyond the expectation. All staffs were very welcoming & understanding all customer needs. We would definitely visit there. Highly recommend for anyone who interested.

Such a beautiful hotel, elegantly built and looks grand to say the least, Accompanied is the great culinary experience while been attended by the friendly and helpful staff make this place an amazing experience. the food here is simply divine , we stayed fullboard for a day and really enjoyed the food that was served. It was so tasty and well done. Also big shout out to the staff at this beautiful hotel., They are very attentive, kind and polite. I'm totally blown away by how they look after their guests. Definitely recommending this to all the people i meet. Thank you for making our stay an extraordinary one....

This was our infant's first outing, and she seemed to enjoy it a lot! The check-in process was very smooth, and the buffet had some delicious options. It was great that they had baby food available, but they also let us choose from the regular buffet options. The room was so comfortable and cozy. They even provided a delicious cake for my husband's birthday free of charge!

I had my wedding on July 2022. It was end up with perfect way. Really supportive and flexible management and staff members. Really appreciate the dedication of Mr. Vimukthi. Really supportive guy. Food was extremely delicious. The rooms were clean and very comfortable. Highly recommended this hotel for anyone who plans to have their wedding around Kandy area.