1/5 Gayan D. 8 months ago on Google
I
recently
had
the
unfortunate
experience
of
staying
at
The
Golden
Crown
Hotel
last
weekend,
and
I
feel
compelled
to
share
my
dissatisfaction
with
the
management
and
overall
service.
Not
only
did
we
encounter
unprofessional,
rude,
and
disrespectful
behavior
from
the
Hotel
staff,
but
the
treatment
of
one
of
our
sick
colleagues
was
utterly
unacceptable.
First
and
foremost,
the
condition
of
the
rooms
was
far
from
satisfactory.
We
encountered
various
issues,
such
as
broken
electric
plug
sockets
and
malfunctioning
bathroom
fittings.
To
make
matters
worse,
there
was
an
ongoing
renovation
in
the
room
adjacent
to
ours,
and
the
hotel
staff
disregarded
our
complaints
about
the
excessive
noise
caused
by
the
heavy-duty
machinery.
It
is
not
our
responsibility
to
constantly
complain;
the
hotel
should
have
been
more
considerate
of
their
customers.
The
dining
experience
at
The
Golden
Crown
Hotel
was
nothing
short
of
appalling.
Both
dinner
and
breakfast
were
subpar
and
seemed
to
reflect
an
intentional
disregard
for
our
satisfaction,
almost
as
if
the
hotel
was
seeking
revenge
for
our
previous
complaints.
Personally,
I
had
to
ask
three
times
just
to
get
a
glass
of
water,
and
the
staff
showed
no
interest
in
clearing
our
plates.
Within
minutes,
our
table
was
piled
up
with
dirty
dishes,
yet
no
action
was
taken
to
rectify
the
situation.
As
a
resident
of
Kandy,
I
was
ashamed
to
have
brought
foreign
guests
to
The
Golden
Crown
Hotel.
I
would
strongly
advise
against
choosing
this
hotel
for
anyone
seeking
a
pleasant
and
comfortable
stay.
The
unprofessionalism,
poor
service,
and
overall
lack
of
care
for
their
guests
make
it
impossible
for
me
to
recommend
this
establishment.
I
am
attaching
photos
as
evidence
to
support
my
claims,
as
the
Hotel
has
been
attempting
to
dismiss
our
reviews
by
spreading
lies.
I
hope
that
this
review
serves
as
a
warning
to
future
potential
guests
and
prompts
the
management
to
address
the
numerous
issues
plaguing
The
Golden
Crown
Hotel.