2/5 Dilshan N. 11 months ago on Google
We
recently
visited
Kandy
Victoria
Eco
Resort
and
had
an
experience
that
we
would
like
to
share.
We
had
booked
a
Sky
Pavillion/Day
Outing
package
a
week
in
advance
and
confirmed
our
check-in
and
check-out
times
with
the
hotel
staff.
However,
the
day
before
our
booking,
the
hotel
called
us
and
informed
us
that
they
had
another
full
board
plan,
which
they
had
to
prioritize,
even
though
we
had
booked
earlier
and
paid
an
advance
fee.
Since
this
was
their
issue,
they
offered
us
another
room
with
a
course
meal.
However,
when
we
arrived
at
the
hotel,
they
provided
us
with
a
small
square
room,
and
we
had
to
wait
until
12:30
PM
to
get
the
room
we
had
originally
booked.
The
room
was
nice,
and
the
environment
was
great.
However,
at
around
2:00
PM,
we
received
a
two-course
meal
instead
of
the
promised
three-course
meal.
Although
the
hotel
staff
had
promised
to
offer
a
three-course
meal
to
make
up
for
their
mistake,
they
did
not
follow
through
on
their
promise.
When
we
checked
out
at
4:00
PM,
the
hotel
did
not
reduce
a
single
LKR
(as
expected),
stating
that
they
needed
to
charge
for
the
booking
from
9:00
AM
to
4:00
PM.
Overall,
our
experience
was
disappointing
due
to
the
hotel's
lack
of
communication
and
follow-through.
While
the
room
and
environment
were
pleasant,
the
cancellation
of
our
booking
without
prior
notice,
the
reduction
in
the
quality
of
our
meal,
and
the
unfulfilled
promise
of
compensation
left
us
feeling
dissatisfied.
In
our
opinion,
Kandy
Victoria
Eco
Resort
could
benefit
from
improving
their
communication
with
guests
and
being
more
transparent
with
their
policies.
It's
important
for
hotels
to
prioritize
their
guests'
needs
and
make
sure
they
feel
valued
and
respected.
However,
we
would
like
to
note
that
the
hotel
is
still
a
nice
place
to
stay,
and
the
food,
environment,
and
cost
are
worth
it
if
you
get
the
full
experience.
Based
on
our
experience,
we
would
advise
potential
guests
to
take
this
into
consideration
when
deciding
whether
to
book
a
stay
at
Kandy
Victoria
Eco
Resort.