2/5 Carol C. 1 year ago on Google
Buyer
Beware.
Once
they
have
your
money,
they
don't
really
care
about
customer
service
anymore.
Here
is
my
experience.
I
signed
up
last
year
and
couldn't
make
it
very
often
because
life
got
super
busy
and
it
was
too
far
for
me
to
drive
to
Monroe,
which
is
bit
of
a
trek
from
home.
I
called
recently
to
make
sure
that
they
knew
I
was
cancelling
after
July
when
my
contract
was
up.
The
lady
with
whom
I
spoke
offered
to
not
charge
me
for
the
last
month
and
also
to
even
give
me
a
credit.
Had
she
said
there
was
nothing
she
could
do,
although
I
wouldn't
have
liked
it,
I
would
have
understood
due
to
the
contract.
But
since
she
was
super
sweet
and
offered
the
moon,
I
thanked
her
and
hung
up.
Later,
I
not
only
didn't
receive
a
credit
but
was
charged.
I
must
emphasize
again
that
Had
I
Not
Been
Promised
Otherwise
this
would
have
been
a
different
experience.
So
I
drove
down
there
on
my
lunch
to
ask
for
something
in
writing
saying
that
I
would
not
be
charged
after
July
when
my
contract
is
up-since
some
places
continue
charging
on
a
month
to
month
basis
unless
you
cancel.
The
girl
there
was
teaching
a
class
but
said
she
would
help
me
in
just
a
minute
so
I
waited
and
she
came
fairly
quickly.
I
explained
the
situation
and
she
said
she
couldn't
print
anything
because
the
printer
was
down,
so
I
said
just
send
it
to
my
email
because
I
can
make
sure
I
have
it
on
my
phone.
But
she
sent
me
a
screenshot
of
my
payments,
so
I
said,
"no,
I
need
something
that
says
I
won't
be
charged
again,"
and
she
said
she
promises
I
won't.
I
said
"yes,
but
that's
what
the
other
lady
told
me
to
and
then
I
still
was."
So
she
told
me
"well,
I
didn't
do
that."
I
said
I
know
and
tried
to
explain
that
she
still
represents
the
business.
She
then
said,
"well,
to
be
fair,
you
did
sign
a
contract,"
to
which
I
explained
(again)
that
I
was
not
even
asking
for
my
money
back,
but
simply
something
saying
that
I
was
cancelled
and
would
not
be
charged
again.
She
did
promise
that
I
wouldn't
but
as
I
told
her
all
I
have
is
her
word,
and
I
had
that
from
the
other
lady
too.
She
then
promised
again
that
she
would
send
me
an
email
confirming,
but
that
she
had
things
to
do
now.
Had
she
been
confident
that
I
would
not
be
charged
again,
I'm
not
sure
why
she
could
not
have
just
quickly
typed
out
a
sentence
and
emailed
it
the
way
she
did
the
screenshot
of
my
payments,
which
would
have
taken
the
same
or
less
time.
This
was
a
very
bad
customer
service
experience.
The
reason
I'm
giving
two
stars
is
that
the
few
times
I
did
go
to
the
classes
I
had
a
good
experience.
But
customer
service
here
is
very
lacking
when
an
exchange
like
this
happens.
I
do
notice
as
I
read
the
other
reviews
that
whoever
answers
seems
to
be
almost
sarcastic
if
someone
gives
a
bad
review,
and
that
in
itself
is
unprofessional.
So
maybe
management
needs
to
set
a
better
example.
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