Chili's Grill & Bar image

Chili's Grill & Bar

Restaurant Bar Hamburger restaurant Family restaurant American restaurant Bar and grill Mexican restaurant Tex mex restaurant

Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. People often mention good, service, staff, time, chicken, ordered,


Address

8350 NW Roanridge Rd., Kansas City, MO 64151, United States

Website

www.chilis.com

Contact

+1 816-741-4433

Price rating

$$ $$

Rating on Google Maps

3.90 (1.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (14) service (10) staff (8) time (7) chicken (7) ordered (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Rashonda M. 2 years ago on Google
    Have always had fairly good experiences but have had a couple not so good in the last few months … Came in for dinner tonight, ordered in for my daughter & I then ordered to go for the rest of the family. First shot son’s pepperoni pizza was in the same container with his fries. Fries on top of pizza equals soggy inedible fries & messed up pizza which my son would never eat. Opened spouse’s burger ordered with bacon, cheese, mustard onion & pickle only … Came out with everything not wanted on it. Unfortunately had to ask for both to be remade. This is the cook’s idea of punishing me for having to remake it I suppose … a half bottle of mustard AND mayo! Is this really what we’re doing to customers trying to support businesses in a pandemic??? Very disappointed! The manager Sharlene’s proposed solution was to give me another bun … Really??? She refunded the burger but clearly by her response & expression felt I was overreacting! She’s not the one who has to go home & tell their spouse they don’t have food! SN: The time I spent waiting on a wrong remake has left me in the middle of a storm! Chili’s was terrible tonight!!!
    3 people found this review helpful 👍

  • 4/5 Chandra J. 4 years ago on Google
    Been a while since I've had a good dining experience at Chili's. Unfortunately the food and the service has gone down in the past few years, but today was truly an exception. Suggested we go here as my uncle wanted to finish watching a football game and we were able to be sat in the bar area. Normally the table we sat at was for four people, but they were able to be set up for five. I flipped through their colorful menu and decided on their blackberry tea to start. The tea was super refreshing and not too sweet. To eat I got their three for $10. For my starter I got their chicken enchilada soup and for my main meal I got their chicken tenders with all broccoli instead of the corn and fries. Everything was very yummy with the exception of the tenders being a little too salty. I was expecting because of the price that the size would be smaller, but this was not the case. I got the full size order and I got almost three meals! The service was great as well with our waiter being able to memorize our orders and being so kind about bringing us out additional items, drinks, and boxes. I definitely will consider returning to Chili's in the future.
    3 people found this review helpful 👍

  • 5/5 Vanessa M. 8 months ago on Google
    We have been looking for a good place to get chicken and waffles and noticed Chili’s had just re did their entire menu. They had some honey-chipotle chicken crispers so we were anxious to test it out.The service was awesome and worth it as a family. We all were stuffed with leftovers for later. We will be back to try out more. Thank you so much Chili’s.
    1 person found this review helpful 👍

  • 5/5 MtZ R. 4 months ago on Google
    I appreciate the fast service and fresh cooked food. Especially appreciated the accommodation for a dietary need. Clean floors and tables. Great place for a meal!
    1 person found this review helpful 👍

  • 1/5 KID D. 1 year ago on Google
    Just be aware that no matter who answers the phone and tells you they take reservations they do not. Called and asked the day prior to our visit and they stated yes they could reserve and accommodate our party. Called the day of 2 hrs before and they stated yes they were aware and could seat us at one table. Showed up and the greeter said they don’t take reservations. They were not aware of our party. They sent for the manager and he was really defensive before we spoke a word. We told him that we called and confirmed twice. His reply….”well you didn’t speak to a manager”. No apology at all for the inconvenience. We took our business somewhere else. Wouldn’t have been a big issue if the manager would have been a bit nicer and understanding. It’s a managers job to make sure staff is trained before they answer phones, not a customers job to make sure they are talking to the correct person on the phone.
    1 person found this review helpful 👍

  • 4/5 N D. 1 year ago on Google
    PRICES HAVE GONE UP AGAIN... We have been coming to Chili's for a long time and get the same 3 for $10 meal. We go in and they no longer have it its $12-$15 now depending on what you get. We got the soup as an appetizer and it now comes in a cup and not a bowl like it has the past 5 years. It's kinda ridiculous that they are charging more and giving less food. The food and drinks were tasty and the server was fantastic as always but I don't know how often we will be coming back with them increasing prices and giving less food.
    1 person found this review helpful 👍

  • 2/5 TipSy the C. 1 year ago on Google
    Ordered a steak and I asked for mushrooms sauteed... they were either out or just forgot..I mentioned it when they brought the food out ...he said oh okay he'd be right back.. he never came back so when I was done eating I told him not to worry about the mushrooms ...we didn't get a discount. and nobody told us thanks for coming in when we were leaving... steak was pretty thin I've gotten better from Price Chopper when they do their steak dinners. Broccoli was cold the mashed potatoes were amazing but I feel like they should double the amount they give you oh well better luck next time

  • 5/5 Nicole D. 7 months ago on Google
    Stopped by here to have an early dinner and met a very nice young man that’s a waiter at this location from Memphis named TJ and going to school for Dental Hygienist he was very nice and he kept checking on us to make sure we were doing ok and the food was really good.

  • 4/5 Brad L. 6 months ago on Google
    Maybe it’s inflation, but feels like Chili’s is getting cheap on what they offer.

  • 5/5 Rabia 4 months ago on Google
    Excellent food,generous portions,friendly staff and clean restaurant.will go again

  • 5/5 Nathan S. 6 months ago on Google
    A fun family experience. The food was great, the staff was very attentive and talkative. The server knew when to slip in and ensure we had what we needed without being overly bothersome. Thanks to the service staff!

  • 3/5 John S. 3 months ago on Google New
    The service was great but we waited 30 minutes for our food and shortly after we got it a woman who looked to be a manager came from nowhere and started yelling at the staff in front of us and other tables. Both customers and the staff looked to be uncomfortable and we were confused because the service had been fine but maybe something happened that we didn’t see. Either way there are better places and ways to deal with it. My mom and I are both in the industry so we took care of our server but the behavior on the managers part was very unprofessional. I wasn’t going to write a review until my mom brought it up again this morning. We’re not trying to get anyone fired but the staff deserves better here!

  • 3/5 David Coulson (. 1 year ago on Google
    Been a while since we've visited this chain and our first to this store. Not busy at the time. Service was good. Food ok. Menu is greatly reduced from years past. Consequently options for me, things I like, were a bit limited. As a result the chain won't have the draw for us in the future.

  • 3/5 Stephanie S. 1 year ago on Google
    The food was good. Loved the chicken enchilada soup and chicken quesadilla. The lunch portion was perfect! And the Trio for an app was good. The server was good at the beginning and she had like 4 tables or so. But once it slowed down, so did the service. It was us and 1 other table. Didn't see her for like 10 minutes and me and my friend both needed more water. My friend got up and got a pitcher and filled them herself. We finally saw her and we finished and everything and she gave us checks and we were paying with cash. We were waiting another 10 mins and still didn't see her and my friend needed change. I eventually broke her $20 bill and she paid and we got up and left. I think they have those machines to pay with a card on the table but at least check to see if people are paying with cash!

  • 5/5 Christina D. 1 year ago on Google
    Tj was fantastic!! He made my daughter’s birthday enjoyable and all her friends. Thank you for your great service!

  • 4/5 Michael W. 1 year ago on Google
    We were in at an off-peak hour. We were seated immediately and took our time studying the menu. Staff was attentive, patient and knowledgeable. Once we ordered, food arrived quickly and tasted delightful. A pleasant visit in all respects.

  • 5/5 Michelle W. 1 year ago on Google
    The service was great.. good was fresh and tasted good.. I did like there now item where you get drink + limited app or salad + main dish for very reasonable price.. hasn't been here in awhile will go back soon

  • 4/5 Good Boy For P. 1 year ago on Google
    So over all friendly staff there was a bit of confusion on where to sit us. We ordered a a meal to split and a appetizer. The appetizer was good but had a huge chunk of cheese that didnt wanna break apart. They were quick to get our meals out. Overall good food for your money. The only complaint was the appetizer but it was still good just could of cooked longer or a different type of cheese.

  • 2/5 Caroly P. 2 years ago on Google
    Broccoli was over peppered and so was mango Chile chicken. The server/bar tender said no cooks showed up. It took an extremely long time for food and beverages to be served. Entire restaurant seemed to be running on a skeleton crew. Food was not up to the normal standard. The servers were really trying to do their best. Food ended up giving me a stomach ache and I was unable to finish most of the food due to the late arrival and seasoning issues. I will not be coming back here again for several years as this was the first time in 3 years i had been there.Masking and social distancing was not enforced.

  • 1/5 Corey D. 2 years ago on Google
    This was an $8.25 marg. You only get 4-5 sips out of it... If you want something actually worth your money go somewhere else as this is the most mediocre drink I've paid for. On top of this I ordered a mushroom and Swiss burger. Supposedly sautéed per their menu. They are not. It is baked, and yes dry and rubbery. Burger was way overcooked. Manager decided to try and make a scene when I told her to comp my tab, giving me rude attitude like it's her show so too bad. I will never go to any chili's restaurant every again. General managers name was Mickey.


Call +1 816-741-4433 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy-hour food
    • ✓️ Late-night food
    • ✓️ Happy-hour drinks
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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