Featured Reviews


Frequently mentioned in reviews: order (25) pizza (21) delivery (12) time (8) called (7) manager (7) hour (6)
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  • 1/5 Christopher M. 2 years ago on Google
    Don't even bother! I ordered a pizza from here w/ drink and I'm guessing the driver either never showed or he's too lazy to put his uniform on or his company logo on the roof of his car. You show up at a bus station with your hazards on. How am I suppose to know it's a pizza delivery driver or someone waiting on a passenger? Never again will I call these incompetent people.
    1 person found this review helpful 👍

  • 1/5 Shellie L. 1 year ago on Google
    I order a pizza at 830pm. I was informed a 1hr wait. No problem. At 10pm. I called to check the status of my delivery. I was told by a male staff, thT it would be going out next. At 1025pm. My order was canceled. When I called back it was explained there ayate.s were down. Well if my order was ready for next delivery why was it canceled. This PIZZA HUT. VERY UNPROFESSIONAL.
    1 person found this review helpful 👍

  • 1/5 Isabelle U. 6 months ago on Google
    You arrive on time for pickup when your “order is ready” and then you wait for over an hour to actually get your pizza. No one comes up to the counter, they’re all hiding in the back and ignoring everyone. Phone calls also don’t get answered. I’ve tried to order from this place 3 times before and every time is the same exact experience. Just close this location already.
    1 person found this review helpful 👍

  • 1/5 Aaron M. 1 year ago on Google
    Delivered my pizza was all messed up. Also didn't get the rest of my order. Very bad service overall

  • 1/5 Jessica H. 6 months ago on Google
    Tried to order a medium pizza, they wouldn’t let me do that without selecting something in addition to it as some kind of “line-up deal.” So I said fine, I kind of wanted wings anyways. Too bad, they’re out of wings. Okay fine, I’ll do breadsticks. She says 2 orders of breadsticks, I say no, one (1) order of the breadsticks I don’t want please so I can get the medium pizza I do want. She says you have to order something in addition to the medium pizza, I said yeah, I was going to once we got past the medium pizza. Jesus. I ended up not ordering this time.

  • 1/5 Jordan M. 3 months ago on Google New
    DO NOT order delivery from this location. You will not receive your order, and you will have to play phone tag with 3 different people to manage to get a refund. Only do pickup from this location! DO NOT do delivery

  • 1/5 Eric B. 8 months ago on Google
    This store does not deliver even though it was less than 5 minutes from my delivery location. After I placed my order thinking they were delivering the pizza directly, they sent it to doordash and I didn't receive the pizza for over an hour. I called the manager. She wanted me to bring the pizza back for a refund. We ordered the pizza to be delivered to the cancer center that we can not physically leave from. That is why we ordered it to be delivered in the first place. Very bad experience and felt deceived by the manager.

  • 1/5 Ryan H. 4 months ago on Google
    Was staying at nearby hotel. Put my phone number and room number on my order. 40 minutes after “order out for delivery” notification, still no food. Finally went down to lobby and saw my food laying on the check in counter top. No notification it was delivered, no text or call. 40 minutes of sitting on counter, cold as ice and a waste of $22

  • 1/5 Patrick M. 4 months ago on Google
    Ordered pizza for lunch for large group meeting for a customer of ours. The manager at the downtown Kansas City branch canceled order without notifying us. We provided all correct contact information, evidently, the manager dialed an incorrect number. Instead of checking the number that was dialed or calling us to verify, order was canceled with no notice. The Manager - Ricki - could not have cared less.

  • 5/5 Karen T. 4 months ago on Google
    I have been here 4 times and every time Darnel has waited on me. Super nice guy and great customer service. You can tell he is a great employee. His attitude always brings a smile to my face and makes my day!

  • 1/5 Raibriania P. 1 year ago on Google
    They never send the food you pay for and they are ALWAYSSS. sending me cold food I have pictures from when they sent me frozen bread sticks nd a frozen pizza believe it or not that’s how lazy they are and they play with people money !!!!

  • 1/5 Bugzs B. 1 year ago on Google
    They suppose to be open until 12am both workers turned the lights off and are standing in the lobby doing nothing......

  • 3/5 David I. 2 years ago on Google
    Fortunately, I read the reviews and didn’t wait on delivery. Picked curbside pickup but there weren’t any clearly marked spots. Didn’t see anyone come out. Parking side door wasn’t open. Went around to the front and no one was up front. Looked like there were 40 open orders making me think they were severely understaffed. Lady who did come out was very nice. Pizza turned out fine. Cinnabons are a great addition.

  • 1/5 Cyrs E. 1 year ago on Google
    HORRIBLE SERVICE. I placed an order at 4:45. My estimate delivery time was 5:20-5:35. I called the place at 6 because my order had yet to arrive and I heard NOTHING from pizza hut. When I asked why it hadn't arrived I was told because there was 1 driver and door dash orders. I understand so I asked how much longer and was told 2 HOURS. I already waited an hour and have to wait 2 more for 2 pizza. No. Get it together pizza hut. I work in service industry and ice worked deliver. That is bull. As you can see in the phot it said 60-70 mins. That was when I called.

  • 1/5 Blessed L. 1 year ago on Google
    Waited for over an hour for pizza and wings had a carry out order should take no more than 20 minutes when I'm coming to pick it up and paid for the order already this place needs better employees, communication skills and more time management skills. The lady at least could have came back to the front desk and said we are short staffed may be a longer wait for you instead of disappearing had people in the front desk waiting to order. Management needs to fix this issue soon looking at the other reviews this is not just a one-time hiccup.

  • 5/5 Connor B. 1 year ago on Google
    Do carry out and go inside. That's what I did and I had good service. Food was ready when it said it was on the app.

  • 1/5 Tyler M. 1 year ago on Google
    Literally the last time I order with Pizza Hut. Last time I ordered it took 2 hours after it said "pizza out for delivery" 3 hours total and everything was cold as hell. Now we're over an hour on this order after it says "out for delivery." going on 21/2 hours. I live 6 blocks from the location and this is ridiculous!

  • 1/5 Denise K. 1 year ago on Google
    They must have some kind of scam going on with a towing truck company. I have seen manager of Pizza Hut check the parking lot and the tow truck must be waiting around the corner because it shows up right away. They do a lot of towing. I saw them tow a vehicle that was parked on a spot that was not marked as a Pizza Hut stall.

  • 1/5 Alberto S. 1 year ago on Google
    Horrible customer service, called and was told order was on the way, an hour later I called to cancel my order and was told to hold for manager and then was just hung up on. never ordering from them again hope they all get fired by corporate and start fresh including manager.

  • 4/5 Daydreanne L. 1 year ago on Google
    We did the Big Dinner Box and choose pickup instead of delivery. The pizza was hot, the ingredients tasted really good and we enjoyed the breadsticks. We did the build your own pizzas for both so one was Pepperoni, jalapeños and olives with red sauce. The other was chicken, tomatoes and spicy sausage with white sauce. Both came out perfect 🥰


Call +1 816-474-8787 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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