2/5 Kevin P. 7 months ago on Google
We
stayed
at
both
Cozzi
Hotel
in
Taipei
and
Kaohsiung.
We
thought
the
experience
would
be
similar
as
they
belong
the
same
hotel
chain.
However,
our
stay
at
the
Kaohsiung
property
turned
out
to
be
a
disappointing
one,
particularly
if
you
compare
this
one
to
their
counterpart
(Taipei
Mingsheng).
We
emailed
the
hotel
a
couple
of
months
before
our
arrival
date
to
enquire
about
the
arrangement
of
pre-arrival
luggage
delivery.
But
there
was
no
response
whatsoever,
even
after
2
follow-up
emails.
On
the
other
hand,
the
Mingsheng
hotel
was
always
very
responsive,
usually
replied
within
24
hours.
The
location
and
the
staff
(not
all,
mostly)
of
this
hotel
is
great.
However,
that’s
pretty
much
it.
The
queue
&
crowd
to
the
breakfast
buffet
makes
a
refugee
camp
look
like
a
first-world
place.
Food
is
definitely
not
their
strong
point.
Variety
is
there
but
quality
not
so
much.
After
our
first
breakfast,
we
had
to
BYO
our
food
to
the
restaurant.
A
piece
of
advice
to
those
who
want
to
stay
at
the
hotel
-
don’t
bother
purchasing
the
room
rates
with
breakfast
included!
The
most
disappointing
experience
of
our
stay
is
the
lack
of
care
and
thoughtfulness
of
the
management.
We
accidentally
broke
a
glass
during
our
stay.
We
managed
to
clean
up
the
mess
and
ensured
no
glass
fragments
were
left
on
the
floor
and
even
slightly
cut
my
fingers
during
the
clean-up.
We
also
expected
to
pay
for
the
broken
glass.
The
hotel
seems
to
care
more
about
the
broken
glass
than
our
safety
and
well-being.
They
slapped
us
with
a
penalty
letter
that
was
slipped
under
our
door.
The
letter
didn’t
ask
if
we
were
ok
or
not.
The
only
thing
mentioned
on
that
letter
was
the
price
tag
of
the
glass
in
a
rather
stern
tone
-
we
felt
like
being
treated
like
children
who
made
a
mistake.
This
is
not
what
we
would
have
expected
in
a
hotel,
especially
when
we
are
happy
to
pay
for
the
broken
glass.