Update as of 4/8: I had to reach out to massage envy several times, but the issue has been resolved. I was refunded the overpayment and put on the correct plan. Just make sure you stay on top of them if you do anything with paperwork. Don't just think they'll take care of it. I feel bad giving 1 star because of management issues, but it needs to happen. (Just to let everyone know, all of the massage therapists are great, it's management that's a problem). I have been trying to first transfer my location from my original home location to this one since December. They "lost" the paperwork the first time, then the second time waited several weeks before saying they didn't have a proof of address, when they did. Due to these "issues" I was charged the full membership amount, which I wanted to change to a holding state for $10 a month. I'm guessing they finally got the change of address through, because the Kapolei location charged me the full amount for using them as a home location in MARCH, however that's not what I wanted. I wanted to have my account in a holding state for $10 a month. Obviously, they flubbed that since I was charged a full amount. It's frustrating management can't get anything right, while their massage therapists are amazing. Also, forget about EVER scheduling an appointment because they're always full (hence why I need my account in a holding state because months ago by when I can't schedule an appointment).

Don't get sucked into the Massage Envy subscription plan. My wife subscribed to the program over two years ago; she could go in due to Covid-19, appointments cancelled, or can't be accommodated, but monthly subscription fees keep getting taken by Massage Envy. We signed a document to end the subscription; today, I found out we were charged for April. Massage Envy said we have to give them at least ten days to cancel and won't refund the money. I want to share our experience with everyone to help others from falling into the Massage Envy subscription hole. Get your massage services whenever you need them, don't fall for the subscription lies.

Had to update my review. Previously I felt that their sales tactics were too pushy, despite their massages always being good. I went recently again and I was happy to find I wasn't hassled for a membership and they moved the consultation/medical interview to a more private setting. I think I've been to this location about five times since they opened and had a different therapist each time. It's impressive that I've had great massages every time. Alexis is the best in my opinion as she's able to find that perfect edge of pain pressure, but I wouldn't hesitate to schedule with anyone here.

I enjoy getting a full body massage. Some therapists I like better than others but there's been a lot of turnovers since the pandemic and it's hard to book with the same one at a convenient time for me. Kinda pricey but worth it if you have the time and money. Locations are few so driving out to the location nearest me is at least a 30 minute drive with no traffic delays. Customer service is great and friendly though.

I mainly go for 60-minute or 90-minute facial appointments with Demi or Kaitlyn. I really love them both, it is hard to get an appointment sometimes because they are usually all booked up but that just means they are doing really good at what they do. However, sometimes when I call the front end of Massage Envy they usually never answer, so I result to texting the number provided which for some reason I usually get a response pretty quick, but sometimes I prefer talking about my appointments over the phone. Overall, I like the Kapolei location mainly because the estheticians mentioned do a really great job.

Most don't know this but love their brow service ! Have not tried massage yet but will update when i do. Front desk is nice and friendly ! So excited ! Love all the staff. Looks so quiet and peaceful

My husband got me a yearly membership for Christmas and I must say I’ve been really happy! My massage is always great and I love the additional services I can add on! Everyone working here seems very helpful and polite

I received a oxygen facial frim Danika and it was amazing!!!!

I LOVE this place! Last time i went i got a facial. And OH EM GEE. What an experience. Never got a facial my whole life.! N let me tell you i thought they just do your face but she massage my head and my chest area aligned with my shoulders. It was SO relaxing. I wish i could have the time to go every week. But now i know im gona have to get a massage first and then a facial after for a full body TLC 😁😁😁.

The Staff is amazing! Katelynn and Savanna are the sweetest and kind people!

if you considerate new membership when be careful.... so hard to get to appointment Me and my husband both member of Envy Kapolei location we never get to appointment both has over 6 hours, but we could not get apointment since feb terrible customer service only good point is therapist. we talked manager they always lie to us. Do not trust manager too. anyway we lose our hour and money.

The team was very informative. Amanda at the front desk was friendly and helpful. Monique was an amazing massage therapist who knew exactly what she was doing. She hit all the right pressure points. Veronica was very knowledgeable about her products and explained everything as she was doing her job. She was fantastic!