4/5 Aris S. 11 months ago on Google
I
don't
know
if
I
came
on
a
bad
Saturday
morning
or
if
there
is
an
issue
with
the
type
of
people
Kaka'ako
attracts
(although
people
at
my
climbing
gym
are
all
very
cool)
-
the
blonde
lady
at
the
front
desk
had
such
an
attitude..
which
is
very
different
from
my
experience
at
OTF
Waikiki
where
everyone
behaved
with
such
friendliness
and
professionalism.
My
questions
were
received
with
hostility
and
when
I
pointed
out
the
conflicting
information
given
to
me
by
the
coach
and
the
front
desk,
she
glared
at
me
and
didn't
seem
to
care.
There
was
another
black-haired
lady
at
the
front
desk
who
was
much
more
helpful,
apologized
for
the
misinformation,
and
proceeded
to
answer
my
questions
in
detail
and
with
professionalism.
My
opinion
is
that
if
you
are
going
to
work
a
customer-facing
job
(most
jobs
these
days),
it
is
important
to
deliver
the
facts
straight,
which
increases
trust,
and
deliver
it
with
a
good
attitude,
which
increases
loyalty.
Neither
of
these
were
exhibited
by
the
blonde
front-desk
lady.
Class
itself
was
good
and
fun
as
usual.
I
recommend
using
the
earbuds
if
the
music
is
too
loud
as
it
can
be
in
enclosed
fitness
classes.
I
liked
the
private
large
shower-room
at
this
location,
but
there
is
only
1
shower
and
1
bathroom
(separate)
so
if
there
is
anyone
waiting,
you
might
feel
rushed
at
this
location.
The
OTF
Waikiki
has
a
shared
shower-bathroom
that
is
much
larger,
equipped
with
2
showers,
2-3
bathrooms,
and
a
sink
area,
so
there
would
be
less
pressure
to
do
things
quickly
because
you
won't
be
in
anyone's
way.
All-in-all,
while
OTF
Kaka'ako
is
closer
to
home,
I
would
prefer
to
go
to
OTF
Waikiki
for
the
welcoming,
friendly,
high-quality,
and
professional
services
from
all
staff
members.
But
I'll
likely
occasionally
visit
this
location
for
the
sake
of
convenience,
hopefully,
catching
them
on
a
better
day.
—
EDIT:
6/6/2023
—
After
visiting
a
few
months
in,
I
realize
my
first
impression
was
definitely
just
a
first
impression.
Anna
(the
black
haired
lady
from
my
first
experience),
Sahara,
and
the
front
desk
ladies
have
been
great.
I
encountered
the
lady
from
the
first
experience
again
only
once.
And
the
coaches
(coach
Ikaika,
Arma,
EK,
and
Kristle)
are
all
very
experienced
and
fun.
Thank
you
for
being
patient
and
helpful!
This
is
now
my
home
gym
😊