1/5 Bibek T. 2 years ago on Google
The
worst
experience
ever.
The
ridiculous
policy
of
charging
linen
and
towels
amount
cause
it
was
heavily
soiled.
My
partner
had
heavy
bleeding
due
to
some
medical
problems
which
was
unknown
till
then.
I
checked
in
at
around
midnight
due
to
my
flight
arrival.
I
needed
to
stay
there
for
that
night
only.
Within
an
hour
of
stay
my
partner
started
felling
unwell
and
her
bleeding
began
heavy.
She
had
to
lie
down
so
sat
on
her
bed.
Bed
got
soiled.
I
was
panicking,
she
insisted
on
having
shower
to
calm
her
down
but
it
never
stopped.
I
used
the
towel
to
dry
her
and
dress
her
for
hospital.
I
even
rang
the
room
service
multiple
times
to
give
me
hand.
They
were
late.
I
had
to
book
a
cab
and
take
her
hospital
at
midnight.
I
came
to
checkout
at
morning
at
around
08:00
after
she
was
settle
a
bit.
I
went
and
checkout
without
any
problem.
Staff
sympathise
on
incident
and
asked
if
she
was
well
which
was
warm
and
supporting.
However,
my
partner
had
missed
some
jewelry
so
I
rang
back
to
collect
it
after
two
hours.
Till
then
it
was
fine.
Just
after
that
call
within
an
hour
I
received
the
call
asking
for
housekeeping
compensation
as
I
did
damage
and
it
was
unrecoverable.
My
partner
who
works
at
Accor
group
and
is
in
hospitality
for
5
years
was
shook.
She
started
stressing
about
what
kind
of
compensation.
Towels
are
complementary
linen
services
are
included
then
what
was
the
damage
they
started
talking
about
mattress
and
duva
damage.
I
hung
up
the
call
as
I
had
to
attend
my
partners
doctor
visit.
My
partner
insisted
for
discharge
as
we
had
flight
this
evening.
Despite
Doctor's
advice
to
be
un
surveillance
for
24
hour
to
track
her
status.
She
stated
she
was
well
and
if
anything
goes
wrong
she
will
definitely
be
back
at
hospital.
I
asked
her
to
stay
at
other
hotel
which
I
booked
near
hospital.
But,
she
rushed
to
hotel
despite
her
ill
health
to
understand
the
problem.
She
was
so
unbothered
the
way
they
explain
their
compensation.
She
was
tired
and
restless
so
she
handed
them
4200npr!!
as
this
money
would
take
her
stress
away.
She
was
shook
with
the
hospitality
policy
where
there
was
no
exact
book
or
files
stating
this
was
damage
to
be
covered
by
guest.
This
is
how
they
treat
the
Nepalese
couple.
I
dont
know
what
they
were
thinking.
My
partner
even
stated
maybe
they
think
us
Nepalese
are
straight
enough
to
pay
the
charges
so
they
makeup
their
own
policy
to
charge
extra
.
Money
never
mattered
and
it
didnt
this
time
too
and
that
amount
is
nothing
to
stress
about.But
it
is
the
way
they
perform
hospitality.
They
had
chance
to
explain
such
loss
during
that
many
call,
during
checkout
but
it
was
never
mentioned.
i
understand
housekeeping
won't
know
the
room
status
until
checkout
but
there
is
something
called
communication
when
it
comes
to
such
incident
so
they
are
notified
in
advance
for.
Wouldnot
recommend
even
to
the
ladies
on
her
mensural
cycle
to
be
there
and
a
big
no
for
pregnant
ladies.
I
feel
ridiculous
even
when
i
am
typing
this
about
the
hospitality
industry.
2 people found this review helpful 👍