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Star Hospital

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One of the Most Reviewed Hospitals in Lalitpur


Address

Ring Rd 640, Lalitpur 44600, Nepal

Website

www.starhospitallimited.com

Contact

+977 1-5450198

Rating on Google Maps

3.40 (257 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (19) test (11) star (9) report (9) result (8) money (7) system (6) hours (6) staff (6) Hospital (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Kismat P. 3 years ago on Google • 173 reviews
    The PCR swab collection building is next to the star hospital main building. The photos is of that building. It's well managed and sanitize place to carry out covid PCR Test. Time is from 7 Am to 7 PM. Usually you get text alert of result incase If you don't get text notification about the result then feel free to contact 015550197. They will notify about your test status.
    9 people found this review helpful 👍

  • 1/5 Aman G. 2 years ago on Google
    I had my girlfriend’s Dad kidney stone operation held at this sloppy and unprofessional hospital. Everything’s at this place is a joke. They messed up the whole operation completely upside down and because of that my girlfriends dad had to be hospitalized for a month with their unprofessional Medical practitioner and is still in lot of pain and with the same size stone that they claimed to have it removed during the process. My guess is probably they have fake paid certified doctors running the whole god dammed hospital. I would highly not recommend any of the patients to go over this place for their checkup and certainly not for the operation. I would have given them the minus rating if they had it in option but unfortunately one star is mandatory I guess. If y’all love your loved ones, star hospital is a BIG RED FLAG 🚩
    8 people found this review helpful 👍

  • 4/5 Anish S. 3 years ago on Google • 19 reviews
    Went there for pcr test. There was some crowd even in early morning but the system was well managed. There was token system. First we pay the cash in queue via token system. Then after some waiting , there is registration. And finally swab collection. Satisfied with the pcr test system. But there could be some improvement in crowd management by a bit more managed waiting area. Anyways found it be better than other testing labs in the valley.
    4 people found this review helpful 👍

  • 4/5 Sujal S. 4 years ago on Google
    Ok! The service is good but the infrastructure are best😍.
    4 people found this review helpful 👍

  • 1/5 Claudius R. 2 years ago on Google
    This is a tourist skimming Place - Don't go there ! My first test came out positive. There was no medical personal available to talk about a positive result. They happily took my money for a restest which came our negative. I took two other tests at other places which all where negative. I confronted them with the false positive result but they did not answer nor had they been willing to refund for their faulty test. I consider them to be criminal.
    4 people found this review helpful 👍

  • 2/5 Durga G. 1 year ago on Google
    1-Doctor Dipesh was very professional and caring. 2- Security guards were amazing always ready to assist any patients. 3- Nurses in the ward(majority of them seems under training and lack of confidence) 4- You will not find a single nurse after midnight untill 5am. 5- Big mess in the pharmacy, staff's are unprofessional, always has a long queue to get the medicine. 6- The value of the Medicine that I returned was not paid back until I asked, they try to fool you by saying it is already been removed from the bill, Donot loose the temporary bill otherwise you will pay extra amount for the medicines you have not even purchased. 7 - Mr Arjun (Manager in the pharmacy) promised me to look at my case and solve it by next day but he didnot answer my calls neither solved the problem for 1 week now. I may receive a small value of the sum but just imagine those small amounts from every single patient is huge for them, it's a scam by Pharmacy.
    4 people found this review helpful 👍

  • 1/5 I. S. 2 years ago on Google
    Awful exprerience. On 24th Did pcr-test. Result was sended to sms. In result: - QR code doesn’t work - no passport number in result - hospital phone number in result is wrong - no information about airlines (FlyDubai, they asked it before) After spending 1 hours calling to all phones I’ve found in internet, they send me correct result. StarHospital asked me about my destination and airlines. It was Dubai and FlyDubai. StarHosptal said me this test will be enough, but it was not. Now is 26th. I arrived to airport 3 hours before the flight. My plane flew away 10 minutes ago without me. Because I had to come to airport before 7 hours to make one more rapid-test (rules of flydubai). The most idiotic thing that starhospital airport branch needs minimum 6 hours to make rapid test. And flyDubai ask for the test made within 6 hours. So it’s impossible to leave kathmandu using Starhospital facilities.
    4 people found this review helpful 👍

  • 5/5 Feroze K. 2 years ago on Google
    systematically process for PCR test, nice place They are very profession and active
    3 people found this review helpful 👍

  • 1/5 Gabriyal S. 2 years ago on Google
    Worst cashier takes super long to process Pharmacy’s sales people are all amateur takes 10-15 mins just to give 2meds .
    3 people found this review helpful 👍

  • 1/5 prabin m. 1 year ago on Google
    Told us to be on time otherwise Dr. Will leave, when we reached on time Dr. Didn't even showed up, when asked about the Dr and staff told same answer " he'll ne arriving within 10 min"..... So if you have lots of time to waste do visit Star Hospital
    2 people found this review helpful 👍

  • 2/5 Bishwa R. 2 years ago on Google
    Recently I visited this hospital. I had heard a lot of good things but am disappointed now. The service was average and I believe that they need to improve in many areas, particularly the customer service. I needed to call the hospital to follow up on my report. I had to call more than 10 times to get the information. Most of times the line was busy and even if it was connected, nobody attended the call. Kishore Kumar Maharjan ji and his team needs to review and improve this.
    2 people found this review helpful 👍

  • 5/5 Jose U. 2 years ago on Google
    PCR test for 2000rps. Can be crowded but the system works pretty well. Results within 24hs. Great option in Kathmandu.
    2 people found this review helpful 👍

  • 1/5 Niran s. 4 months ago on Google • 78 reviews
    Worst hospital in kathmandu. We came here in EMERGENCY at 11:30 Am. My grand mother is 87 years and she need emergency care. Now its 4:48 PM and no any consultant doctor or senior doctor come to visit. She is in serious pain. Hospital team said to admit and we admitted and paid 10,000 deposite. No service till now...we are planning for transfering in next hospital but we are afraid of our granmaa...very bad experience.

  • 1/5 chenchen x. 1 month ago on Google • 4 reviews New
    Worst consultation experience with Gynecologist Dr Laximin RC, super arrogant and inpatient , only talking by herself, blaming and complaining on patient and not let them talk. Don’t know how she became good gynecologist without patience and kindness.
    1 person found this review helpful 👍

  • 5/5 David H. 2 years ago on Google
    5⭐⭐⭐⭐⭐'s! A truly professional and caring hospital! They have the best doctors, facilities, and prices. I'm American, with experience at several top hospitals in Nepal, and I've seen most other hospitals doing unnecessary tests and treatments, only to take money. Star Hospital is extremely fair, and saved me a lot of money recently. They offered me lower rates than any other hospital or clinic here. Honesty in the medical field is very rare to find. This place is organized as most any western hospital. And my staff and friends have all had better experiences here than the other top 5 hospitals. Star has veteran physicians, professors, and advisors on their staff and board. I know when I have any emergency, I will again trust my life to Star Hospital. Thanks for everything!
    1 person found this review helpful 👍

  • 2/5 Dikshant A. 1 year ago on Google
    Too much mosquitoes, risk of dengue. How do you think this is tolerable in a place like hospital. Needs cleaning and maintainance. Poor service.
    1 person found this review helpful 👍

  • 5/5 Ankush P. 2 years ago on Google
    Best Hospital , Quick response , Correct method of testing , Good report with QR code, i went around 6am and got the report on time same day less than 24 hour's. That's Amazing response, crowd management was also best. Fully organized staff . Suggest people to go this hospital. Thank You star ⭐ real star hospital 🏥
    1 person found this review helpful 👍

  • 5/5 Eric C. 1 year ago on Google
    We came Friday evening around 1800. We were the only people there. It took just under 10 min to have both my anxious children get tested. The testing clinician was amazing! Thank you Sahil. Registration was very straightforward. 1. Get form from guard 2. Pay 1500Npr (for foreigners) at cash counter. You will need to show the passport for ID 3. Take the test in a separate room. Both oral and nasal swabs done. 4. Retrieve your report on their online system within 12h NB1: You get a star hospital account setup immediately. A link, username and password are texted to you before you leave. NB2: you can login and get a detailed pdf report in about 3hrs. I didn’t bother checking,but when I checked at 10h, the detailed report was there. NB3: Location: The testing facility is associated with Star Hospital, but not in the main building, it is beside it. Go in the side gate. It is on the side road adjacent to the Malaysian embassy. Fantastic process and top notch staff. My only challenge was finding the place.
    1 person found this review helpful 👍

  • 1/5 Mento M. 7 months ago on Google
    Worst hospital . Please don't go . Changed name of simply medical like vaseline cream and cetamol to charge more money. Nurse are rude when complaine . Doctor will make you spend more money ( you will find out). Please I want to rate 0.
    1 person found this review helpful 👍

  • 5/5 Amit Sah K. 1 month ago on Google • 20 reviews New
    full body specialist doctors available here

  • 2/5 Gurudatta P. 4 months ago on Google • 10 reviews
    Dr dominates employee to break rules is shameful. I personally noticed Dr Jyoti force security guard to enter the people into Post operative wards out of schedule, 2 times. All patients are must treat equal and respect. Senior citizens not treated differently. Plz raise the voice to the mgmt

  • 1/5 Sau M. 2 months ago on Google • 9 reviews New
    The hospital just takes healthcare as business. They are not providing us our ct scan report because we are about to go see another doctor. They told us to fetch the report yesterday.. but they aint providing the report even today.

  • 1/5 Aa G. 2 months ago on Google • 9 reviews New
    Front desk handler and counter staffs are ruining the overall experience of patients. Very Unmanaged queue, delay in billing. I would rate 5 star but no, that's just because of these front line staffs. Manner nae chaina bolne. Baki services excellent.

  • 1/5 Kanchan G. 8 months ago on Google
    If you have plenty of time to waste please go to star hospital . They made us wait for 1 and half hours.

  • 2/5 A U. 1 year ago on Google
    It would be smart to have some basic info on PCR testing in their website -such as opening times, whether you need to book in advance, etc- so that we don't have to call them to enquire. Instead, they have a form in their website under the banner "Click here for PCR Test Request", but they don't bother answering two simple questions. Waiting for three days now... Get smarter guys, this isn't rocket science!

  • 1/5 Reejul M. 6 months ago on Google • 3 reviews
    Worst pharmacy staff. A sloth would work faster than them. 3 staff-2 costumers… still took 20 mins to get my medicine. Really bad experience. Wish there was an option for 0 star

  • 5/5 Sonik Jayabir Jit C. 1 month ago on Google • 3 reviews New
    It has been 10 days of auto operation of Saraswati Khatri, who has increased the back of the back of the handcolor in a very pain, risen by pain. I would like to thank you a lot of money Deepak Maharjan and Dr. The Subin Bennermanships, I am not interacting with the lawnness and care of the Hascus Rule to the law and sanitation I will request all the patients who are not intoxicated.

  • 1/5 Ashutosh G. 1 year ago on Google
    They don't give u a carry bag, the worst experience ever. Please don't visit!! Even if you are dying!! They only need your money.

  • 4/5 Sanjay k. 1 year ago on Google
    Vast improvements after it moved from old to new building..

  • 5/5 Saroj k. 3 years ago on Google
    Good and standard facility.

  • 4/5 Suresh A. 1 year ago on Google
    Great environment for patient. Clean washroom ,clean floor,peace environment.


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