1/5 Jo �. 1 year ago on Google
I
don't
normally
have
time
to
write
reviews
but
felt
the
need
to
write
one
after
the
kind
of
experience
I
had
today.
After
exploring
a
lot
and
reading
few
reviews,
I
decided
to
make
an
appointment
to
see
Dr.
Lama,
however
next
available
appointment
wasn't
till
6
weeks
later.
So,
I
simply
opted
for
a
routine
facial
in
this
clinic
for
different
experience.
I
was
taken
to
a
consultation
room
with
?
Nurse
who
kindly
recommended
treatment,
though
I
was
treated
as
if
I
never
had
any
skin
treatment
previously,
which
is
OK.
As
I
was
already
there,
staff
very
kindly
checked
and
got
me
a
slot
immediately
for
my
chosen
treatment.
I
thought
that
was
impressive.
Paid,
wasn't
the
cheapest
for
an
hour
treatment.
My
demographics
were
asked
including
my
weight
out
in
open,
you
know
how
ladies
are
like
with
their
Weight,
but
insisted
they
required
it
for
the
record.
I
HOPE
MY
DETSILS/DATA
ARE
KEPT
CONFIDENTIAL
AND
NOT
USED
FOR
ANY
OTHER
PURPOSES
WITHOUT
MY
CONSENT.
Well,
things
changed
after
that,
I
was
taken
into
a
room
with
two
treatment
couches,
the
staff
asked
me
to
lay
on
one
of
them
and
prepped
me
for
treatment.
Door
was
kept
wide
open,
I
requested
to
close,
upon
my
request
she
explained
what
my
treatment
contained.
Hair
band
was
applied
quite
untidy
way,
so
I
had
to
do
up
myself.
Then
horror
started
-
as
staff
started
cleansing
my
face,
another
staff
and
a
young
boy
came,
sat
on
settee
but
left
after
5
minutes,
this
followed
by
three
staff
entering
the
room
where
one
started
washing
up
in
a
sink
and
other
two
did
some
kind
of
inventory.
Door
was
kept
open
the
whole
time
and
hindi
song
was
being
played
loudly,
which
I
had
to
ask
to
tune
down
a
bit.
As
they
carried
on
for
a
while,
I
politely
requested
for
some
privacy
while
having
a
SO
CALLED
RELAXING
facial.
Then
staff
organised
another
room,
another
lady
was
brought
into
my
room
and
I
was
taken
into
her
room,
the
lady
was
asked
to
rest
there
with
three
staff
in
that
room
doing
their
business.
Went
to
another
room
with
my
band
on
and
just
cleansed
face
which
was
by
then
dried
up.
There
went
loud
hindi
songs
for
which
I
didn't
even
bother
to
ask
to
turn
down
again.
Exfoliated,
dried
with
tissue
no
rinsing
follwed
by
my
whole
face
covered
with
pack
including
eyes
and
lips,
an
experience
in
itself
as
I
have
never
had
a
facial
pack
that
covered
my
entire
face,
so
next
step
is
to
explore
about
MEDI
FACIAL.
I
was
left
with
loud
hindi
music,
perhaps
staff's
favourite,
cold
on
the
couch.
After
some
time,
staff
returned
to
remove
pack
and
apply
moisturiser
as
usual.
I
was
asked
if
it
was
relaxing,
I
was
flabbergasted!
She
waited
for
me
to
leave
as
I
removed
hair
band
myself
and
tidied
my
hair
before
leaving.
As
I
left,
I
felt
horrified
to
see
two
very
young
girls
sat
on
a
settee
in
the
corridor
with
some
kind
of
pack
on
their
face
with
people
coming
and
going
staring
at
them.
I
don't
know
how
they
must
have
felt,
but
as
a
young
girl,
I
would
be
mortified,
they
are
often
very
conscious
about
their
image
that
age.
The
whole
experience
was
so
undignifying
for
me.
I
appreciate
your
clinic
is
very
busy
but
that
doesn't
mean
compromising
others
dignity
and
experience.
You
claim
that
this
clinic
upholds
Equality
and
Diversity
but
it
was
substandard.
Today
I
looked
scruffy
than
usual,
so
I
agree
with
other
reviewers
that
some
who
looked
like
celebrities
and
dressed
up,
are
treated
differently
and
with
priority.
Acknowledging
us
as
MAM
isn't
the
only
way
to
show
equality/respect.
The
staff
perhaps
didn't
realise
all
this,
and
didn't
treat
me
the
way
I
would
have
liked
to,
it
certainly
shows
that
these
matters
need
addressing
for
better
customer
service
and
their
experience,
satisfaction
because
I
believe
they
are
your
motto
too.
I
am
really
sorry
for
disappointing
review
but
this
is
not
only
to
make
you
aware
as
an
owner,
but
public
has
the
right
to
know
if
they
get
what
they
pay
for.
PS.
I
have
had
multiple
national
and
international
skin
care
treatments
and
perhaps
that
made
me
a
bit
of
a
critique.
Sadly,
your
instagram
post
doesn't
match
which
I
experienced
in
your
clinic
today.
Thank
you.
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