2/5 Nikesh S. 8 months ago on Google
The
worst
ever
experience
in
KGH
hotel.
After
having
through
almost
all
outlets
of
KGH
hotels,
Park
village
literally
disappointed
us
this
time.
Right
from
the
beginning
when
we
entered
reception
building,
it
kept
us
thrashing
with
negative
vibes.
-
We
had
our
booking,
their
check-in
time
was
2
pm
and
we
arrived
30
mins
early.
Went
straight
to
reception
lobby
and
told
the
receptionist
that
we
have
a
booking.
The
receptionist
replied
rudely
“Our
check-in
time
is
2
pm
please
come
back
later,
meanwhile
you
can
visit
swimming
pool
area”.
The
very
first
impression
was
a
rude
response.
She
could
have
checked
our
booking
details,
could
have
told
us
to
wait
for
few
minutes
until
room
gets
ready
and
asked
us
to
leave
luggages
in
lobby
while
we
wait
outside
roaming.
-
We
hung
around
a
Japanese
restaurant
inside
premises
which
was
actually
good
and
had
some
lunch
there.
-
Then
we
went
to
check-in,
we
were
given
room
keys
and
a
tuktuk
dai
(brother)
took
us
to
the
room.
We
expected
a
balcony
room
since
we
booked
a
balcony
room,
called
reception
and
asked
to
change
room.
Receptionist
asked
us
to
not
use
any
room
properties
and
wait
for
approx
15
min
while
next
room
gets
ready.
-
We
waited
in
our
room
without
touching
anything.
My
partner
just
sat
on
bed
while
waiting.
A
guy
comes
in
with
new
room
key,
sees
my
partner
sitting
in
bed
and
rudely
says
“You
cannot
change
room
since
you
have
used
a
property”
Does
he
expect
us
to
wait
standing
for
entire
15
minutes?
Or
wait
sitting
in
stairs?
-
From
my
other
KGH
hotels
experience,
their
staffs
used
to
be
so
friendly,
helpful
and
well
mannered.
This
is
definitely
the
worst
experience
among
KGH
outlets.
-
Food
here
has
also
degraded
the
quality.
We
ordered
a
trout
fish
which
we
couldn’t
even
eat
10%,
it
smelled
pond
water
which
was
intolerant
to
our
taste
bud
and
had
to
give
up
after
2
bites.
We
had
planned
to
have
dinner
afterwards
but
because
of
this
we
canceled
our
dinner
plan
here
since
we
didn’t
expect
good
food
anymore
-
We
hope
they
consider
our
feedback
as
positive
critical
comments
and
work
on
these
to
maintain
their
standard.
Good
luck